Date Received: 2020-07-11
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XXXX XXXX XXXX Retailer accepts returned goods for full refund. Full refund is issued. Receipts are printed In store and from computer and filed. Online transaction later reflects different information, which is usually accompanied with temporary fraud and theft of financial records to support what seems to be accounting and bookkeeping projects at the expense of the reporting party. Issue described frequently targets the older transactions soon to be removed from the online history. Task is routine and ongoing and meant to tire person completing bookkeeping online or record keeping onsite.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91789
Submitted Via: Web
Date Sent: 2020-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Im XXXX XXXX XXXX XXXX. I went TDY on training out of the country on XX/XX/2020. On XX/XX/2020 a payment didnt go through and after contacting my mom as a emergency contact she paid the payment on my behalf. Once I return in XXXX, Ive noticed a 30 day late payment charge on my credit report. Ive been a customer with no missed payments for over 4 years. Ive called and send them documentation showing my orders in XXXX and XXXX and early XXXX and I was told it cant be removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22202
Submitted Via: Web
Date Sent: 2020-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-11
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I have a credit card account with Barclay Bank, and I have been calling them since XXXX to speak with someone in regards to cancelling a transaction I did not approve. Just this week I had another transaction I did not approve. I have been trying to cancel the card since no one ever answers the phone. I have called them several dozen times and wait on hold and have never been responded to. I wait up to an hour at times and no answer. When I call Barclay Bank and enter my credit card number it says the credit card information is not recognized. I have tried several different Barclay phone numbers in hopes of getting in touch with someone, but it continues to lead to wasting my time and further frustration. I tried to log in online to contact them and it won't allow me to. It has nothing to do with account information, password, etc. I know my accounts well. I have been trying all day so far even calling their regional offices and I even tried XXXX and XXXX to get someone. I am beyond frustrated and am worried about my account, but they just don't get back to you. I don't know what to do at this point I am dealing with a company with horrendous customer service and need assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19464
Submitted Via: Web
Date Sent: 2020-07-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: I should receive a return check of XXXX usd from Barclays Bank since XX/XX/XXXX XXXX, as I paid off the full loan amount with a check of XXXX usd on XXXX XX/XX/XXXX. the check was higher than the final amount of pay off due to the bank deducted automatic from my bank XXXX on XXXX. they never sent this check back to me of XXXX usd and every week on my calls ( more than 15 calls ) I have been told that they don't know what is the problem. they said we sent the check to your home address ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX fl XXXX ) they have been lying to me now for 4 months with the same excuses that their back office is who's handle the issue and they don't know what's happened. the end of this is that for my understanding they don't want to return my money. I need your help to solve this issue my loan acc is under my name XXXX XXXX my date of birth is XX/XX/XXXX and the last 4 of SSI is XXXX. thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33161
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: Friday, XX/XX/2020, I received an email from Barclay for my frontier airlines credit card. It was a statement for the annual fee. I tried calling there customer service line to cancel this line of credit with Barclay, No answer, i was left on hold for 2 hours and I eventually hung up because I have my life to attend to. I've always had this problem with Barclay, customer service is SO poor. On top of that, I cant even get online to pay the card because I cant login. I've actually never logged in because I've never made an actual online account. I've tried to login with my usual logins but nothing. The forgot my password service doesn't let you receive a new password unless you have account number, which I cant see unless i look at my card statements which are online. I feel Like I'm just stuck with this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78216
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I found out incorrect information has been reported to my XXXX credit bureau from creditor name Barclay credit card. I'm an authorized user on my husband 's credit card account. First of all, I called Barclay company to report my husband 's death about a month ago. They told me that I didn't reliable for his debt for this account and account will be closed immediately. Today, I got a message from one of my credit monitor company show that I have delinquent 30+days past due for this account. I tried to call them this morning to get resolved for this issue. They told me to call their collection company and also said they will help me to solve this issue. After I finished talking to their collection company, they told me that they didn't have anything to do with dispute incorrect information on my credit report. I have to call Barclay company back, explaining everything from the beginning again. He put me on hold and told me that one of their department that handle the dispute will call me back, but I told him that I need to update my contact information because my phone # on their file is no longer valid anymore. He tried to update, but it was unsuccessful. Now, he told me that I have to write the letter to them because they can't update my phone #. I also filed a dispute with XXXX credit bureau about this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 197XX
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: Barclays US modified their XXXX Visa card benefits and did not notify me of the change.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44145
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/XXXX Barclays debited my bank account for {$99.00}. This has never appeared as a credit on my credit card account. Barclays does not answer its consumer phone, I have been on hold twice for over an hour each time. I submitted the problem 4 times on their website only to get answers that they do not understand my complaint. Barclays need to reverse the debit to may bank account or credit the funds to my Barclays card. I have given them the information they claim they need : name of my bank, its routing number, and my bank account number. But all to no effect.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 74136
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I am attempting to add an authorized user to my account through the company 's online portal. After filling out the proper form and answering my security questions correctly, I receive an error message that my process can not be completed and to contact the company. I have attempted to contact the company through its online message portal several times. Each time I was told how to add a user, which I already know how to do. I was finally told to call the company. I have called three days in a row. The first two days I was on hold for over two hours and no one answered. Today I have been on hold for six hours and there is still no answer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37312
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2020 an unauthorized transaction charged to my account and in XXXX when I became aware of this charge I disputed the transaction. The transaction was reversed on XX/XX/2020, however the interest charges and late fees incurred due to the original charge remain. I did receive a letter stating that the dispute was resolved in my favor, yet I am still being charged because of it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 852XX
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A