Date Received: 2020-11-13
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: on XX/XX/XXXX, I applied tor the XXXX business card issued by Barclays. Upon submitting my application, I received a message stating that Barclays needed to contact me to obtain some more information. There was no number provided on the page so that I might contact the bank, in case that dod not contact me. After reviewing the message a few times, it occured to me : I have been a customer for a year and a half. The bank already has my information. On XX/XX/XXXX, I began researching how to contact the applications department. after a few calls, I was unable to locate someone who might have answers. Each representative told me to " just wait ''. In XX/XX/XXXX, I wanted to reinstate the uber visa that I had closed. I tried to locate the chat feature on the ios app, however, I was unable to locate it. I then called the number on the back of the card. I did not even reach a representitive, because I was required to enter a pin, which I could not remember.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-13
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/2019 my bill did not go through when it was on auto-bill. I reached out to the company and they said that they saw the payment try to come out of the bank but it was rejected. They never notified me of the rejection and gave me this late payment. I now can not get a mortgage because of this mark on my credit and the company will not help me with this unfair situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 967XX
Submitted Via: Web
Date Sent: 2020-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-12
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: My dad has the same name as me ever since he left when i was a kid he has been using my social security number to open and try to open numerous accounts under my name cause hard inquiries on my credit report which effected my credit score harshly its making it hard for me to get an apartment or even try to open a account to build my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10025
Submitted Via: Web
Date Sent: 2020-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased 6 airline tickets XX/XX/2019. XXXX XXXX cancelled flight and offered full refund. I have received refund on 5 of 6 tickets. Barclays MasterCard charge XXXX for ticket number 6 only refunded seat upgrade fee and not ticket price of XXXX. XXXX XXXX insists they gave to Barclays. I have been disputing with Barclays for over 9 months and just get a runaround with no return calls or resolution. Thank you for your assistance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 967XX
Submitted Via: Web
Date Sent: 2020-11-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-11
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I am submitting this complaint because I am being extremely affected by a late payment reported on my BARCLAYS BANK DELAWARE account. They are being completely unfair and I dont know how to get ahold on them but through this portal. By the end of XXXX, I Had travelled to TX after renting car to see my wife during Covid. I was stuck there since my wife fell XXXX Later I tried a few times to make payments but would be on hold forever and I had limited internet access and didnt have access to mail. I got a {$10.00} charge, a {$30.00} late fee, and a 30 days late payment for XXXX on my report. I want to express that beside the XXXX situation, I have suffered a big impact in my credit score and I have lived one of the worst periods of my life. since this was a situation that I could not control. It was my wife XXXX, the limited internet access and the emotional stress that I was going through that stopped me from making my payment, not a hardship or even worse, that I didn't want to pay. I requesting the late payment removed the following account : Account Name : BARCLAYS BANK DELAWA Account Number : XXXX Opened Date : XX/XX/2015 High Balance : {$1200.00} Balance {$42.00} Please sed the attached proof of car rental. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 47906
Submitted Via: Web
Date Sent: 2020-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-11
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: My identity has been compromised by somebody that I do not know. Please feel free to give me a call if you have any questions or concerns.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 310XX
Submitted Via: Web
Date Sent: 2020-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My card details were stolen and used fraudulently on XXXX XXXX & XXXX XXXX. I called, we jointly identified 3 fraudulent transactions and a case was opened. On XX/XX/XXXX I called the credit card co bc several legitimate transactions had been charged back for a period of several months. They assured me these would be corrected. On XX/XX/XXXX I called again to let them know 2 chargebacks had not been corrected. I paid these bills with the companies concerned for a second time - one was XXXX and I did not want to be without coverage and the other was a medical bill I did not want sent to collections. On XX/XX/XXXX I was told by the credit card company that the chargebacks were being corrected and there was possibly a delay with funds being sent from Mastercard which could take up to 2 billing cycles to arrive. I was refunded {$25.00} to my account to cover a chargeback fee applied by the medical billing company. In XXXX, XXXX received the reimbursement and sent me a check for the duplicate payment. This left only the medical bill to be resolved. On XX/XX/XXXX I received a letter from Barclays stating that my case was now with a dispute specialist, and that a temporary credit would be placed on my account while it was in dispute. I have never received the temporary credit. On XX/XX/XXXX Barclays wrote again stating that they had contacted the medical company and were awaiting a response. They again said a provisional credit was placed on my account. I still have not seen the credit. On XX/XX/XXXX I wrote again to Barclays, confirming that I had not received the credit and also reiterating that the original bill was not in dispute. They billed, I paid, Barclays incorrectly charged back, they did not reimburse, I was rebilled, I paid, I have not been reimbursed. As of XX/XX/XXXX, the medical company has not received a correction to the chargeback. I have provided Barclays with the medical bills, and a statement covering the period in question. This incident is now over one year old. Phone calls get me absolutely nowhere.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29708
Submitted Via: Web
Date Sent: 2020-11-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This is the second time this has been done to Mrs XXXX by this bank, they have marked her payment as missing or past 30 days late both times now falsely. The one that was marked in XXXX was paid w the rep and marked as 30 days past due over {$2.00} when the payment that was made was made with a rep they did the math removing the late fee and then told Mrs XXXX what to pay. This incident alone in XX/XX/2020 dropped Mrs XXXX credit 50 points due to no fault of her own. Now it is showing that XXXX was marked 30 days late and dropped her credit yet again but XXXX was fixed. The payment in XXXX was made on XX/XX/XXXX the due date is the XXXX Mrs XXXX has been informing this company the XXXX is not possible since the pandemic has started and has requested her due date changed multiple times on a recorded line since XXXX and its now XXXX to no avail they keep hitting her with late fees at this point it seems purposely Mrs XXXX has an amazing history w this company and her cards her frontier card limit went from {$1000.00} to {$9000.00}, the account didnt start to have issues until The pandemic has hit and again to NO FAULT of her own. Barclays will be lucky if they dont receive a lawsuit for the amount of my refi that I lost due to their company doing illegal and unethical things to me like fraudulently reporting my XXXX payment was late ruining my credit for no reason at all or marking on my credit report a payment missing of less then one percent of the payment that was given and again paid with by your rep. If it were the other way around I would have penalties and consequences why would Barclays not
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33467
Submitted Via: Web
Date Sent: 2020-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-09
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Barclays was offering me a {$20.00} statement credit when I used use their card three times to place orders with XXXX XXXX, XXXX, XXXX, XXXX or XXXX, from XX/XX/XXXX until XX/XX/XXXX. I did so. It has been over 5 months. I have not received the {$20.00} credit. As a result, I canceled the card when the annual fee was charged. Please remit the {$20.00} owed as a check, as I no longer have the card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 940XX
Submitted Via: Web
Date Sent: 2020-11-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: BARCLAY HAD XXXX XXXX XXXX REPRESENT THEM AND FILED A JUDGEMENT IN XXXX GENERAL DISTRICT COURT XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XXXX I PAID {$2400.00} ON XXXX. WE CONTACTED XXXX XXXX XXXX AND PAID IT IN FULL AND THEY PRMISED BARCLAY CREDIT CARD WOULD REMOVE THE COLLECTION AND ALSO NOTIFY THE COURT THIS HAS BEEN PAID IN FULL. THEY HAVE DONE NEITHER AND STATED THEY WILL NOT REMOVE IT OR MARK AS SATISFIED IN THE COURTS BECAUSE IT WOULD RUIN THEIR REPUTATION. I HAVE SPOKEN TO THEM THREE TIMES.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 229XX
Submitted Via: Web
Date Sent: 2020-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A