Date Received: 2021-01-06
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: In XXXX, XXXX, Barclay Bank issued a new credit card due to the old card being compromised through their Security. We only discovered this when the new card came in the mail. In XXXX, I receive a notice that I am late on my payment for XXXX. On XX/XX/XXXX, I called Barclay and went through many Customer Service people, to no avail. I figured out what happened and I called to explain and they still can not correct it. The Bank was crediting the old account ending in XXXX ( I do not have the whole Number on the old account as it was destroyed ), which should have been closed, and made this made the new Account XXXX, late. As you can see, by the attachments that I have sent you that I have corresponded several times to this Bank in a short period of time. Also, I have never been late on my credit card payment I have not received a call from Barclay on this matter. In the meantime, my excellent credit reports have been lowered, due to their neglect in this matter. On the copy of their response, dated XXXX, they stated they would have a Manager call me to explain the situation. To date ; they have not called.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32967
Submitted Via: Web
Date Sent: 2021-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hi, I am complaining about a dispute case I filed with Barclays and the bank 's inability to resolve my disputes after a year despite my repeated calls and report. The amount total is {$1600.00}, which is a huge amount of money! I traveled with my Barclays credit card to XXXX in XX/XX/XXXX and my credit card was lost at the airport right before my flight back to XXXX. During my flight back, the following fraudulent transactions appeared on my account. XX/XX/XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XX/XX/XXXX CASES XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX - XX/XX/XXXXXXXX ( This was the only transaction that was solved ) I called Barclays immediately on XX/XX/XXXX after I completed my flight reporting the fraud activities and asked them to dispute these transactions. They have to be fraudulent because I was on a plane when these transactions happened. There was no resolution until now after a year of repeated calls. After I called on XX/XX/XXXX, I waited for some time and still didn't see the transactions disputed. To protect my credit score, I paid for my statement balance and hoping they will be returned to me one day. But only 1 transaction was disputed (XX/XX/XXXX XXXX ) afterwards. I don't remember when exactly it was disputed. But the remaining balance is still outstanding. I called in XX/XX/XXXX again and was told to wait for up to 90 days. And on XX/XX/XXXX, when it hits the 90-day mark, I called again and was given a case number XXXX, and then nothing happened. I recently called once again on XX/XX/XXXX, and was given a new case number XXXX. Nothing happened until now. I need to get my in total of {$1600.00} back ... please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11211
Submitted Via: Web
Date Sent: 2021-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I just received a new XXXX XXXX from Barclays jet blue. This card is blocked and now has an {$82.00} charge. Please review futures complains with this card company. Been trying for hours to get through to someone without any luck.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2021-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I had an agree settlement with the company to settle my debts and was told that I can submit payments through their online system but when I tried it would not let me. I tried submitting payments twice. I found it strange that after the submitting the payment it would not give me a confirmation and would redirect me back to the beginning of the payment. So I waited till business hours to call for confirmation only to be told that I did not have sufficient funds for my payments an was charged a resubmit fee TWICE. I tried to explain to the representative that this happened because I resubmitted my payment because I did not receive a confirmation code how I normally do. I was then told by the representative that my settlement agreement was cancelled due to the return funds. and all the payments I have worked to pay for is now no longer part of my repayment and I would have to start my settlement over. This is a scam! The representative told me that I would be able to submit payments online but I wasn't and now I have to pay the consequence for misleading information. Trying to do the right things are not paying off. The representatives name is XXXX and his ID number is XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77064
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Barclays AAdvantage MasterCard requires customers to provide last 4 digits of social security number to speak to customer service. I asked about using a different 4 digit code, but was refused an alternative. I never authorized Barclays to use my SSN in that fashion and feel this is an identity theft risk. Called to customer service, then was forwarded to security who could not assist. Finally spoke to customer service manager who said there was no other alternatives available. Calls happened on XX/XX/2021.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX - CFPB ID No. XXXX On XX/XX/XXXX, I wrote Barclays, acting as Debt Collector, stating that I have already presented/submitted all documentary evidence to prove that I have not receive the order. Since they charged my credit card for the price of the order amounting to {$71.00} and continue to charge monthly interest thereto, since XX/XX/XXXX, I demanded proof of delivery. I am having XXXX and XXXX XXXX, since XX/XX/XXXX, due Barclay 's refusal to credit my card and stop charging interest, even though the Vendor, XXXX XXXX, can not even produce a semblance of proof of delivery, much more their claimed that I signed delivery receipt on XX/XX/XXXX. This is tantamount to violation of Fair Debt Collection Practice Act, for acting as Debt Collector of a Vendor, Staples Direct.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-01
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: BARCLAYS BANK DELAWARE credit card services closed my credit card for no reason. They claim that have sent letter to me in. I have not received any communication from them in this matter. This was my oldest account of all credit accounts I had over 3 years old. Again I've not violated any of the BARCLAYS BANK DELAWARE terms etc. Never had a late payment pay all my bills on time. I've been with BARCLAYS BANK DELAWARE bank since 2017. I have not received any letter from them. I have BARCLAYS BANK app on my phone and have not received a similar communication. I demand that my cards are re -opened immediately. My card has been closed in violation of the Lending Act, EO Act and FCRA act. 1.BARCLAYS BANK DELAWARE has violated my rights to Safety, by closing available credit line I had at my disposal for no reason, 2.BARCLAYS BANK DELAWARE has violated my rights to be heard since have not taken any action. I've contacted them and they have not heard my concern. 3.BARCLAYS BANK DELAWARE has violated my right to information, by not sending the communication in all available methods. 4. BARCLAYS BANK DELAWARE has violated my right to choose by not letting me have a choice and single handedly taken action against me. Again I demand Opening my account immediately and recovering and reporting all my history to the bureaus
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77584
Submitted Via: Web
Date Sent: 2021-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-02
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX of 2020 theXX/XX/XXXXXXXX XXXX account XXXX received a deposit of {$18.00} that had cleared without any known problems. XX/XX/2020 another transfer was made fromXX/XX/XXXXXXXX XXXX account XXXX of {$28.00} but did not deposit. Instead On the same day as that transferXX/XX/XXXXXXXX XXXX account XXXX completed a unauthorized transaction on XX/XX/2020 BARCLAYS BANK DE , COLLECTION - {$28.00}. That transaction was not authorized or initiated by myself.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21218
Submitted Via: Web
Date Sent: 2021-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am un essential worker affected by Covid 19 pandemic I was very sick not able to work, speak and eat for several time, My wife contacted credit card banks on my name by phone on XXXX XXXX requesting help with payments assistance with my auto loans and credit card payments because COVID 19 pandemic effected me. Home mortgage and auto loans banks and credit cards creditors help me with this request and agree to put my accounts of a DEFERMENT plan FOR 3 MONTHS I was happy with this. BEFORE BEEN INFECTED WITH COVID 19 I NEVER WERE LATE ON MY PAYMENTS I HAVE 100 % ON TIME PAYMENTS RECORD. all my family got infected with this terrible virus our economical situation was very bad we only can be thinking in how to fill better to return at work nothing more. Later I found a very unexpected notice my credit cards. XXXX XXXX, XXXX XXXX XXXX AND BARCLY**XXXX THIS THREE BANKS reported late payments on my credit reports Missing payments on XXXX, XXXX and XXXX I mailed several dispute letter to credit report agencies XXXX, XXXX, XXXX and to my creditor but they don't want to correct this wrong information they want me to prove them when I called to request help how can I prove it do I have to record every calls? AT THIS TIME I PAID ALL MY LATE PAYMENTS I AM NOT BEHIND I just want to update my account same status It was before differed payments plan I KNOW I am protected by CARES ACT I LOOSE A VERY GOOD JOB OPORTUNITY BECAUSE THIS WRONG MARKS ON MY CREDIT REPORTS I am looking for legal advice to move this to a court room if this banks don't correct this in 30 days. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78254
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: ****SEE ATTACHMENT PLEASE***** Dear CRA Manager ; Happy New Years! Im little shocked on your method of investigation actually I dont even understand your method of investigation. Ive disputed this account several times due to several inconsistencies, errors, incomplete and misleading information on the way its reporting, but for some reason it always comes back as VERIFIED. Its impossible that your agency performed a truthful investigation into this XXXX CC Account because it continues to report those misleading information highlighted below. For example, XXXX actually removed it due to those violations, but you continue to reported XXXX different dates of last active ; last payment, different date last reported, and high balance should be higher than the actual balance, etc. Its impossible that you can say that this is reporting accurate! Look at the report, and even the balance is questionable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02302
Submitted Via: Web
Date Sent: 2020-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A