Date Received: 2020-12-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I signed up the day or so prior to the XXXX app. Or XXXX.XXXX. They took on new people and supposedly are working out the kinks of new people. I have not broadcasted on that site nor commented or violated their tos in anyway. When reaching out to them as to why you pay for coins or sponsorship and then arent even allowed to post on the app after they take their money / they dont respond. It was self automated saying they were very busy. Not busy to take your money and stop you from posting. Called Barclays to tell them and they sounded confused. I want my XXXX from XXXX back since they took my money and had no response as to how as a new user I did anything wrong when I didnt even broadcast.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02760
Submitted Via: Web
Date Sent: 2020-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-20
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: Barclay 's Bank on 3 separate occasions has reduced the credit limit on my Frontier Airlines Credit Card and XXXX XXXX Mastercard. I have never been late with them or any other card since carrying these. Their practice is predatory because all it does it look like on my credit report that I am not managing my cards with them correctly and that has a downstream effect on other lenders. In addition, by them reducing my credit limit it has a very impactful negative consequence on my credit report because it raises by debt-to-income ratio. This can not be legal! Credit card companies should not have free will to reduce consumers credit limits unless they have a valid reason ( late on this card or another, or did not follow the credit card holder rules/standards ). By doing this, they are ruining people 's credit profiles. Please step in and stop this. I have tried continuously to get them to reverse it and they give me the run-around. Need help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2020-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-19
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Barclaycard closed my account without notification or reason on XX/XX/XXXX. I had a XXXX balance and have been a customer of this bank for many years. When I called customer service I was transferred to a call center in the XXXX and no one could tell me why the card was closed. No letter was mailed nor did I receive any type of phone call. Closing accounts like this impacts credit scores ( sometimes negatively ). I find this be be an extremely poor and customer unfriendly business practice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32712
Submitted Via: Web
Date Sent: 2020-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-18
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: XXXX XXXX card issued by Barclays. Barclays stubbornly refuses to provide the additional XXXX points for {$6000.00} spent within the first year, and only credited the base XXXX based on {$1000.00} spent within 90 days. Barclays reps are poorly equipped to handle and discuss card features much less read the disclosures. Again, the card does not call for aditional {$6000.00} to be spent, instead it merely calls for {$6000.00} net for the year. Client qualified for XXXX points, double the XXXX points he was awarded.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2020-12-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-18
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: Barclays was contacted today in regards to a due date change. I have been contacting them since XXXX for the due date Change since I am a victim of the pandemic and can not make a payment on the first of the month since XXXX my payments have been late most paid by the 5th but the first is impossible. I have been told by reps that when my payment cleared they would go into the account, change the due date and then contact me. To no avail. XX/XX/XXXX at XXXX I was told by a rep that even though the account is in good standing that my due date can not be changed. I was informed that due to me contacting an outside agency which is only this one ( consumer protection agency ) he informed me a letter must be sent by this agency before they can make any changes to my account stating they are no longer legally representing me. I was fully under the impression that this agency ( consumer protection ) was not a legal entity and can or will not give legal representation. Barclays has illegally recently answered a dispute filed by XXXX stating that a payment for XX/XX/XXXX was 30 days plus late when the rep and my XXXX account has confirmed that a payment was made on XXXX XXXX 4 days after the due date no where near 30, I have begged and borrowed to pay this account and have been illegally penalized in so many ways but the main issue is being penalized for contacting this agency is illegal, the phone call was made at XXXX on XX/XX/XXXX and will be subpoenaed if required, this is extremely unfair and illegal from falsely reporting to robbing me every month now since XXXX for a late fee when I been asking for a due date change that has never happened. This bank has gotten {$180.00} from me in late fees since XXXX. This bank has also illegally penalized me for contacting this agency and informed me that this agency must send a letter before anything can be changed on my account. This is extremely unfair and unconstitutional
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33467
Submitted Via: Web
Date Sent: 2020-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Purchased a bed from XXXX XXXX They delivered the bed in damaged condition with stains all over it. While the delivery guys were still at my house I sent the salesman 17 photo 's of stains on the bed as well as damages the delivery guys did to my house. The delivery guys refused to take the bed back with them and left before I got off the phone with the salesman. XXXX XXXX submitted a FORGED Delivery Receipt with a signature that is supposed to be mine but isn't mine. In fact it just looks like a big " XXXX ''. It's absolutely ridiculous!!! So my credit card ( Barclays ) originally credited me for the purchase price of {$1300.00} but then they turned around and gave XXXX XXXX back their money. I called XXXX XXXX XXXX Corporate Office on the day this mattress was delivered and complained also. XXXX XXXX refused to come and pick up their mattress so I brought it back to their store myself. So at this point I am out {$1300.00} and have no bed!!!! THIS IS INSANE!!!! The NC Attorney General Is working on this also Case # XXXX XXXX XXXX. I'm filing this complaint in Delaware because my credit card 's HQ is in your state. Barclays XXXX XXXX XXXX XXXX XXXX, DE XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28208
Submitted Via: Web
Date Sent: 2020-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2020 I received my monthly Barclays CC statement included was a charge for another account ending in XXXX. According to the statement the charge was for {$41.00} for a " tropical smoothy '' delivered by XXXX. The charge was made on XX/XX/2020 in California and even showed a Ca.phone # XXXX. Please take note : There are not suppose to be any additional account numbers attached to my account. I've never had a tropical smoothy. I've never ordered anything through XXXX or similar company. I haven't been in Ca. in 45 years. Per their instructions I mailed a dispute letter to their PO box , certified, which was received in Delaware on XX/XX/XXXX. As of today, XX/XX/2020, that letter is still being held by the USPO. On XXXX XXXX I sent a complaint to the Delaware XXXX XXXX XXXX concerning this issue and was provided an email address supposedly to the Barclays Presidents office. I sent an email immediately. Late, on XXXX XXXX. ( XXXX eve ), I received a phone call from someone only identified as XXXX who left a number and a msg. for me to call. The following Monday, XXXX XXXX, I called her number for the first time and left a msg. for her to return my call. To date she's never returned any of my calls and I've now called the number over a dozen times including the number without her extension. On XX/XX/2020 I received a new statement. The unknown account number had been removed but the charge remains.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 235XX
Submitted Via: Web
Date Sent: 2020-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XXXX, I received a call from Barclays Bank that my PIN on my XXXX MasterCard had been changed, and had I changed it? I said no, I did not. The representative said no problem and that he would issue a new card. A few weeks later, I get a card statement saying I owe some {$4000.00} on my card for cash advances. I call and explain that I did NOT use this card to take out any money, that the PIN had been changed without my knowledge and that charges had been made without my knowledge, but that SHOULD have been noted by the card representative. They start a fraud investigation. A few weeks later, they send me a letter that it was me who withdrew the money and that I owed it. Repeat this three times. Finally, they send it to collections. Collections calls, and I explain, and they send it back to Barclays. Months later ( XXXX ) collections calls again, says my fraud claim was denied. I ask them to take it back to the bank and they did. I get a letter today XX/XX/2020 saying they did a thorough investigation and it is not fraud and that I am responsible for the balance. I tried calling their number but no one ever picked up after an hour on hold. I did NOT withdraw those funds. I have not used that card since right after I opened it. It was my backup card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75243
Submitted Via: Web
Date Sent: 2020-12-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-18
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: There account reporting in my credit Records was already discharge in Bankruptcy. I ask you to remove them because they affecting my credit records.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10460
Submitted Via: Web
Date Sent: 2021-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-17
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: On XXXX XX/XX/2020 the card holder mistakingly used her Master Card instead of her XXXX ATM card to withdraw {$300.00} from a XXXX ATM. The XXXX XXXX statement included a {$10.00} cash advance fee and {$12.00} interest charge. The previous balance had been paid in full and the current balance was {$1200.00} ; she paid the entire balance on XXXX XXXX. The XXXX XXXX statement included a {$3.00} Finance charge ; the current balance was {$1700.00}. She paid the entire balance on XXXX XXXX. Every month since then she has been charged {$1.00} in Finance charges for Cash Advances. My understanding of the Card Care Act is that the bank must first apply the minimum payment amount for the cash advance and then the remaining payment to other amounts owning as they desire. Since the entire balance was paid in full, the remaining payment reduced all other amounts owing to XXXX. I understand that interest accumulated on the cash advance until the payment was received. The full payment in the subsequent month paid that interest in full. Every month since then, her statements have included a {$1.00} finance charge. The representative at Master Card said that monthly charge will recur for the rest of the life of the card holder unless she pays the balance in full and refrains from using the card for one billing cycle. So essentially Master Card is charging an infinite interest rate on a XXXX balance loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92647
Submitted Via: Web
Date Sent: 2020-12-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A