Date Received: 2021-01-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2020 I purchased XXXX dollars worth of XXXX outdoor wear from a merchant Name Reliable FB E-Commerce. I never received the items that I ordered. I got a random damaged pair of XXXX XXXX sunglasses, which is what I assumed they used to get their delivery notice. The company was not and has not been responsive. I submitted a claim through my credit card, XXXX. They credited my account then withdrew my credit. Then the credit was reapplied. I called to offer my concern and they said I was past the time limited on a letter I had received which I was working from home and homeschooling my children, I missed the date. I never received what I ordered from Reliable FB E-Commerce and I would just like my XXXX dollars back. Best, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 052XX
Submitted Via: Web
Date Sent: 2021-01-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-21
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I keep getting harassed by someone claiming to be a process server on behalf of XXXX XXXX from XXXX XXXX XXXX @ ( XXXX ) XXXX x XXXX. They are claiming that I owe a debt and is threatening to take me to court or arrest me. They left me messages detailing my Name, Date Of Birth and address. This has to stop.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 114XX
Submitted Via: Web
Date Sent: 2021-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2020 I booked a room on XXXX for the amount of {$480.00} However, this amount of {$480.00} was either charged twice by XXXX or posted twice by Barclay Credit Card ( duplicate charge ). I had immediately called XXXX to cancel the room. On XX/XX/2020 I was only refunded once the amount of {$480.00}. There is still a remaining {$480.00} outstanding due to me. I have called XXXX over 5 times and was informed that there was only one purchase and cancellation on record and not two purchases as shown on the Barclay statement. I have called Barclay Arrival Plus Credit at least 10 times and filed disputes on the duplicate charge. The result determination is always - since the merchant has refunded you the purchased amount this case is considered closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90505
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: Barclays called me to make a payment on my account. The minimal amount was XXXX dollars. I paid XXXX dollars. While I was on the phone with Barclays I saw online my credit card statement was being altered making the minimal to XXXX .Then Barclays charges me XXXX dollars for not making this minimal payment. In addition, Barclays lowers all of my credit lines on all three accounts preventing me form making additional purchases. One account were opened on XX/XX/XXXX with a credit line of XXXX, XXXX dollars. on account ending in XXXX. Barclays lowers to XXXX, XXXX. The second account was opened on XX/XX/XXXX ending in XXXX for XXXX dollars. Barclays lowers to XXXX dollars. Third account opened in XXXX ending in XXXX for XXXX dollars. Barclays lowers to XXXX dollars. This was done to punish me for doing business with them all these years. This was done all at the same time. Barclays charges fees at will. The most shameful part of this whole experience is that Barclays have been doing this to other clients and to their own employees. These employees have told me that they are afraid to speak up for fear of losing their jobs. They go on to say '' We have seen our colleagues purposely change our clients credit card statements just to make them pay more. '' If they like you. They leave you alone. If they don't like you, they punish you.. Lowering these credit lines has maxed out these cards and thus lowering my credit score. As these employees have said. : '' Barclays plays games with our clients credit card statements. You are not the only one who has been hurt by Barclays!!!. '' Please keep in mind that Barclays has been sued before on this. Barclays refuses to correct the credit damage they have caused., Barclays has preventing me to seek additional credit with other creditors because of Barclays negative remarks on my credit file. Barclays has also taken away the benefits associated with these accounts, Barclays refuses to give you bonus points on the purchases I made. Barclays destroyed my Jet Blue Account on account XXXX by taking away my skyway miles and preventing me to purchase air line tickets.,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11717
Submitted Via: Web
Date Sent: 2021-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I reviewed my consumer credit report and observed accounts that did not belong to me.I contacted my local police precinct and filed an identity theft report.I notified each company that corresponded with each frraudulent accopunt and I notified the credit bureaus as well.I sent notice to Barclays Bank that they had an account that was reporting negatively in my name and asked that they do an investigation into this matter and I provided them with a copy of my police report as well documents verifying my identity.They did an investigation and said that they " Verified '' that the debt belonged to me.I then requested via letter through certified mail that they provide me proof to support their claim that I owed a debt.The documents I requested are as follows : 1. Who or what is the current legal owner if the debt? If your company is the owner then provide proof of the proper transfer of the debt to your company. 2. Does your company have the original paperwork that established and created the debt? If so then please provide it. 3. Who or what is the name and address of the original lender of the debt? What is the date of the origination of the debt? 4. Provide a copy of all written agreements that established the debt. Provide a written copy of all written agreements signed by me as it relates to the debt. 5. Provide me a list of all owners of the debt, including the date of transfers or assignments of the debt. 6. Provide a written statement in which you declare that the applicable statutes of limitations have not run out on this debt thereby establishing you are legally entitled to collect the debt. 7. Provide an accounting of all payments of made against the debt and an accounting of all fees, charges, costs, legal fees, penalties, and interest charged because of the debt. 8. Provide a verification or copy of all legal papers filed against me in an effort to collect the debt, including any judgment that has been obtained against me as it relates to the debt. 9. Provide proof that you have filed all necessary paperwork with the appropriate agencies that allow you to collect a debt in my home state or my home city and include your registration and/or license numbers. 10. Provide each and every time your company has filed a report with any of the credit bureaus as it relates to the debt on my consumer credit report. Provide the exact content of each report filed with any of the credit bureaus as it relates to my consumer credit report. 11. Provide any and all tax related documents filed in regards to this debt including but not limited to any 1099 OID or 1040v forms. However instead of providing me with these documents I was sent statements pertaining to this account which was not what I requested because statements do not validate or verify an obligation to pay a debt.I was also sent notice from a third party debt collector in conjunction with the notice I received from Barclays Bank whom the original debt was sold to. Barclays Bank is in violation of several laws including but not limited to : 15 USC 1692 ( c ) 15 USC 1692 ( d ) 15 USC 1692 ( e ) 15 USC 1692 ( f ) 15 USC 1692 ( g ) 15 USC 1692 ( j ) 15 USC 1681s-2 ( a ) ( 1 ) 15 USC 1681c-2
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30033
Submitted Via: Web
Date Sent: 2021-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Barclays Bank XXXX XXXX Credit Card called me on XXXX, XXXX around noon to verify a transaction happening at XXXX XXXX. I told Barclays Credit card Caller that I am at my office. I am not at XXXX. she asked me, do you have Barclays Card with you? I replied to her, NO. I don't have this card with me. it must be at home as per my knowledge. She put transactions at XXXX as fraudulent and closed credit card as lost as stolen. I tried to talked with Barclays Credit card investigation at XXXX XXXX XXXX and she asked to fax her which I faxed on XX/XX/XXXX. they received and Barclays didn't replied. I faxed again on XX/XX/XXXX with Police report and called Barclays and they admitted, they received my faxes and it will take 7 to 10 days and some manager will call me. so far I called over 10 times within 15 days and talked with XXXX, Employee ID, XXXX, than XXXX, ID # XXXX and she transfer to her manager, XXXX, ID, XXXX and XXXX, ID # XXXX and XXXX, ID # XXXX of Barkleys credit card. nothing is resolving as of XX/XX/XXXX I have very good credit history and a very responsible citizen. this Barclays is trying to Destroy my credit history. I am not able to pay this fraudulent charges of {$420.00}. therefore, please help me and put a very heavy fine to this Bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2021-01-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I rented a sod cutter from XXXX XXXX in XXXX, CT for my son 's XXXX XXXX project. The sod cutter did not work properly, we called XXXX for assistance but they couldn't provide any. We returned the sod cutter and XXXX charged us the entire rental fee despite the fact the machine didn't work. We spoke to several managers but couldn't resolve the matter. I called Barclays the same afternoon XXXX to dispute the matter but they said I couldn't dispute it for 15 days and had to do the dispute online or by mail. I filed the dispute on XX/XX/XXXX and provided copies of the rental agreement and receipt. On XX/XX/XXXX I received a boiler plate letter from Barclays claiming I did not provide any documentation and they are unable to dispute the claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06825
Submitted Via: Web
Date Sent: 2021-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: In XX/XX/XXXX I received a letter from XXXX XXXX credit card company demanding that I send them XXXX XXXX financial information by XX/XX/XXXX. No specific reason was given other than provisions in the Patriot Act. It is my understanding that this portion of the Patriot Act expired in XX/XX/XXXX. I am also a XXXX XXXX XXXX and don't have the corporate documents demanded. Seeking clarification I called the phone number provided. I called that phone number 24 times across the next month and was consistently placed on hold for between 30 and 60 minutes and unable to speak with anyone. Without additional information I am not able to comply with the demand. Today, on XX/XX/XXXX XXXX XXXX credit card was declined to a XXXX vendor. Credit card customer service indicated that my account was being held hostage for non-compliance and her only solution was to give me the same phone number I had unsuccessfully called, adding that " this is a very busy number ''. As I write this I have been on hold to the aforementioned phone number for 45 minutes. I am outraged that the credit card company wields this much power and uses it during the pandemic when running a XXXX XXXX is precarious. Please help soon.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 04011
Submitted Via: Web
Date Sent: 2021-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am writing to submit a complaint about the dispute process on my Uber Credit card with Barclays. The initial charge concerned was for {$430.00} on XX/XX/XXXX with XXXX. This was for the purchase of a plane ticket, which was canceled on XX/XX/XXXX because of the coronavirus. Initially, the company promised a refund of the ticket, but it never sent my refund despite my efforts to request one. After a few months of trying to pursue a refund with XXXX, I decided to escalate the situation by disputing the charge on my credit card. I sent my dispute letter in XXXX of XXXX. Since XX/XX/XXXX, Barclays has failed to investigate my case properly and issue a refund for the purchase. Each time I have called or received written communication from Barclays, the representative has given me information that contradicts what was previously said. Each time, the representative has told me that the previous agent at Barclays was incorrect. I have made a good faith effort to resolve this issue, first by communicating with the merchant and then by calling and writing to Barclays. I believe Barclays and its agents/representatives have been intentionally deceptive by providing me contradictory and/or inaccurate information. They continue to delay my case and have failed to resolve the issue, and I believe Barclays simply intends to wait it out until I stop pursuing my dispute. To provide context for my complaint, I am providing a detailed timeline of my correspondence with Barclays. This timeline is based on the notes I took during/after each phone call and the written letters I have received. I can also provide copies of the letters received from Barclays. ( approximately ) XX/XX/XXXX : I sent a letter to Barclays to open my dispute case. Letter dated XX/XX/XXXX : I received a letter from Barclays indicating they received my dispute letter and that it would follow up if additional information was required. Letter dated XX/XX/XXXX : I received a letter from Barclays identical to the one sent on XX/XX/XXXX. Letter dated XX/XX/XXXX : I received a letter stating my dispute case was closed because Barclays did not receive enough documentation. The previous letter ( XX/XX/XXXX ) indicated Barclays would ask for any documents necessary, yet I never received this request. Call around late XX/XX/XXXX or early XX/XX/XXXX : I called Barclays to follow up on the letter from XX/XX/XXXX. I explained that my case was incorrectly closed because I never received a request for additional documents. The representative instructed me to send another letter with copies of my correspondences from the merchant. I sent this letter around XX/XX/XXXX. Call on XX/XX/XXXX : Since I had not heard back about my letter from XX/XX/XXXX, I called Barclays to follow up. The representative told me that the case was re-opened based on the information in my letter sent around XX/XX/XXXX. The representative said that Barclays would contact the merchant, and the merchant would have 90 days to respond. The representative said that if the merchant did not respond by XX/XX/XXXX ( the end of the 90-day period ), then I would receive a refund to my account. The agent assured me I would receive this refund by XX/XX/XXXX. Letter dated XX/XX/XXXX : I received a letter stating my case was closed because it was outside the timeframes to continue this claim. Call on XX/XX/XXXX : I called Barclays to follow up on the letter from XX/XX/XXXX. I spoke to 4 representatives because my call kept being dropped. I informed the representative about the promise to receive a refund by XX/XX/XXXX ( See call on XX/XX/XXXX ). The first two calls were dropped. Representative 3 ( call 3 ) : Told me that the case was closed due to the time frame for the case having elapsed. This representative said that the previous representative ( from XX/XX/XXXX ) was incorrect about promising the refund. Representative 4 : This person told me that the case had been wrongly classified. It was classified as a lack of refund/credit, and the case needed to be re-classified as a no services/product received. The representative said she was escalating the case and I would hear back within 8-10 business days. Call on XX/XX/XXXX : I called Barclays since it was the end of the 8-10 business day time frame and I had not been contacted. The representative told me more time was needed, and I should call back on or after Friday ( XX/XX/XXXX ). Call on XX/XX/XXXX : I called Barclays to follow up about my case as directed by the previous phone call. I spoke to three representatives. This phone call lasted 53 minutes. Representative 1 : Put me on hold while reviewing the case. When the hold ended, I was suddenly speaking to Representative 2. Representative 2 : He said that he saw my case was escalated and he would make a note that I called. He said I needed to wait for the case to be reviewed and he would forward me to someone else to speak to. Representative 3 : He completely contradicted Representative 2. He said the case had been closed on XX/XX/XXXX and I needed to send a letter in order to reopen the case. This was the opposite of Representative 2, who said the case was in the process of being escalated. Representative 2 also said that the information I was provided by other representatives at Barclays was incorrect. On several occasions, representatives have contradicted previous representatives and indicated other Barclays agents were incorrect. Summary I am submitting this complaint because Barclays has offered several competing and contradictory explanations for my situation : the refund will be issued XX/XX/XXXX, the case is being escalated, the case is being closed, etc. At each step, I have followed the directions of the Barclays representative with whom I spoke, and when Ive followed up on those directions, the new representatives says the previous one was incorrect. The representatives/agents at Barclays appear ill equipped or inadequately trained to review my case and provide me the correct information for how I can proceed. I have spent approximately 4 hours on the phone with Barclays trying to resolve my dispute case. I believe these practices are deceptive and an effort to make me, the customer, drop my case. This is a clear breach of the dispute process laid out in the terms and conditions of my Barclays credit card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45056
Submitted Via: Web
Date Sent: 2021-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-19
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: It took almost three months for Frontier to find a missing payment the last time this happened back in XXXX of XXXX. Now it has happened again. I made a payment of {$1000.00} to my Frontier account on XX/XX/XXXX and now Frontier is saying they did not receive it as of XX/XX/XXXX. I have attached proof of payment from my bank showing the online payment, I contacted Frontier and told them about the missing payment and they said it could take up to two statements to rectify the problem. That is unacceptable. The Frontier Case # is XXXX. I made another payment of {$1000.00} on XX/XX/XXXX. Please make sure that Frontier does not confuse the two payments and that a payment for XXXX and XXXX are both made in the amount of {$1000.00} each.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 379XX
Submitted Via: Web
Date Sent: 2021-01-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A