Date Received: 2017-04-28
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I had a car loan with Ally bank. My loan was paid off by XXXX in relation to closing of a home loan. The payoff amount was more than my balance and now Ally Bank claims not to show any overpayment on my account. And they say that if there is an overpayment, they can hold it for 18 days before refunding me the amount. this is outrageous. I paid of XXXX other loans with VA XXXX XXXX and I was refunded the overpayments immediately. Ally still wo n't admit there was an overpayment on my account and I have no idea when I will see my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22407
Submitted Via: Web
Date Sent: 2017-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-28
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: On XXXX I went to " XXXX XXXX 's XXXX XXXX XXXX XXXX '' dealership in XXXX XXXX , California. I was sent there by a friend of my uncle who claimed that because he knew the sales manager, I would get a good deal. 1. My credit sc XXXX is XXXX . I 'm a 1st time buyer, never had any loans, perfect payment history on two credit cards. 2. The Dealership general sales manager, XXXX XXXX welcomed me and my partner in his office on arrival. We started talking and I told him I was applying for a pre approval through XXXX XXXX XXXX and I was approved fo r 54k. H e said that we are not going to do it with them, but with a company called Ally, because they are more likely to approve me, being a first buyer, even with my credit score. 3. First offer for a 3 year lease, 12000k miles a year, on a 49500 $ MSRP car : 7500 $ down , 650/mo. Second offer, after pretending it 's the best he can do : 7500 down, 580/mo. 4. At that point I showed him a text message from a friend 's friend, that says he can get me the same deal for 2500 $ down and 509/mo. XXXX left the office. 5. About five minutes later, before XXXX came back, I 'm getting a call from my uncle saying he is very disappointed at me because his friend called and he is furious about me asking anothe r ( what I then found out ) broker. 6 . XXXX came back with last offer : 2500 $ down and 495 $ a month. I said I want to make it 5000 $ down and reduce my monthly payment accordingly. He said ok and started the paperwork. 7. We moved to the of fice of XXXX XXXX , which I think is the finance manager. XXXX was very smiley and everything went very smoothly as long as I was signing papers. 8. I then saw on one of the pages the figure 6. 5 %. I asked XXXX what is this and she said it 's the interest rate, which equals to XXXX money factor. 9. I aske d XXXX : " is this a good rate for my credit score? '' She replied : " yes, it 's a pretty good number ''. For them. 10. I was frustrated, tired, and pressured to get a car. A month before that my old car has been totaled and by now I was already paying a week of rental car after the insurance paid their pa rt. XXXX knew that from the guy who sent me to him. I needed the truck for work. I 'm doing gates and garage doors repair and the car I got from insurance XXXX me from working. XXXX knew that as well. 10. I signed the deal, and there it is : Car i s a XXXX XXXX XXXX XXXX . XXXX miles, 36 months. Gross capitalized cost : XXXX $ Capitalized cost reduction : XXXX $ Adjusted capitalized cost : XXXX $ Residual value : XXXX $ Depreciate and amortization : XXXX $ Rent charge : XXXX $ Total payment : XXXX {$36.00} payments of XXXX $ + XXXX $ tax= XXXX $ XXXX . APR 6.5 %. Money Factor XXXX . I went to XXXX dealership the next day and got the following deal : Car is XXXX XXXX XXXX . XXXX miles a year. 39 months. Gross capitalized cost : XXXX $ Capitalized cost reduction : XXXX $ Adjusted capitalized cost : XXXX # Residual value : XXXX $ Depreciate and amortization : XXXX $ Rent charge : XXXX $ Total payment : XXXX {$36.00} payments of XXXX $ + XXXX $ tax= XXXX $ XXXX . XXXX charged me XXXX $ at signing for a refundable security deposit because I 'm a 1st time buyer. Acceptable, I 'll get it back at lease end. 11. Came ba ck to XXXX dealership with the two le ases. XXXX treated me very badly, tried to tell me XXXX gave a better deal because they have incentives and rebates and dealer cash and so on, despite this being unrelated to the overpriced rent charge. He did n't respect the fact I caught him and was very rude to me, even though I 'll admit I was rude back to him. 12. I told XXXX that I would accept my down payment back ( 5000k ), even though compared to XXXX their price was aroun d 7000 over. He did n't accept my offer. In fact, when I asked for a calculator, he said I have one on my phone. I left. 13. O n, XXXX XXXX I called XXXX XXXX XXXX customer service and told them the story. They couldnt help and referred me back to financing company and dealership. 14. I called Ally smartlease. The 1st re presentative was rude and giggling at my frustration. I asked for a supervisor and spoke to chiqui. She said there is nothing she can do and referred me back to dealership. This is where the situation is right now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90068
Submitted Via: Web
Date Sent: 2017-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have not authorized Ally Financial to make any inquiry into my credit report. At the times of the inquiries, I had a fraud alert on my report that ask for any company seeking access to my credit file to contact me personally. I called Ally Financial o n XXXX after reviewing my credit report from XXXX and was informed that they will not remove the inquiries. When explaining the issue to them, they refused. They are in violation. XXXX has informed that they will remove the inquiries if the company approves. I would like for them to remove all inquiries that they have done into my Credit file and follow the law correctly. XXXX / XXXX / XXXX XXXX / XXXX / XXXX XXXX / XXXX / XXXX XXXX / XXXX / XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30088
Submitted Via: Web
Date Sent: 2017-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-27
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Ally Bank Auto, is currently reporting a charged-off account that I am no longer responsible for. This company has failed to provide me with documentation, that I am responsible for this debt and this company is reporting information that is currently past the 7 year reporting period to all XXXX credit bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31210
Submitted Via: Web
Date Sent: 2017-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-27
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: We currently have an auto loan with Ally Financial, Ac ct number XXXX . Vehicle XXXX XXXX XXXX purchased in XXXX . This journey started for us when we were in the process of purchasing a home and our credit report reflected o ver 16 past due payments being reported b y Ally Financial. Now, how is it possible that we would have 16 pa yments, 30 days past due and still have our vehicle. Immediately, I got on the phone wit h Ally Financial to explain what we found on the credit report. The representative then informed me that it our payment was current, but we had {$700.00} in late charges. At this point none of this made any sense, so I then filled a credit dispute. The documents I provided was the entire account payment summary, the account transaction summary which shows the date and time we logged into the system to make a payment. I also sent Ally Financial a ce ase and desist notification via account messaging, due to unsolicited phone calls with inaccurate account information. The response to that letter was to call customer service. At this point my only request was for account verification because we did not owe {$700.00} in late fees, and a billing summary showing when we were considered late. On XX/XX/XXXX Ally Financial mailed us a payment history summary reflecting late charges in the amount of {$250.00}, AND reported our account as a charge off. We submitted a dispute about Ally falsely reporting a charge off, when the account is actively being paid and that was removed. Keep in mind, as of today XX/XX/XXXX our credit report still reflects that we were late 16 times and owe {$700.00} in late fees. In XXXX we were charged late fees when we were on a 60 day, followed by a 30 day extension. In XXXX we have XXXX late fees although we were on a 30 day extension for XXXX and the other was paid on time. In XXXX from XXXX until XXXX ally financial report that we were XXXX consecutive days late. Again, how is that even possible when we still have our vehicle and the transaction summary shows that we made our payments. The same applied for XXXX where we were reported late 6 times with XXXX consecutive 30 day past due. According to the total paid amount we paid off close to the balance of this loan back in XXXX of XXXX {$38000.00}, why are we still showing as having payments in XXXX ? We have tried outreaching, we have mailed letters and still there has been no resolve.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31322
Submitted Via: Web
Date Sent: 2017-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-26
Issue: Problems at the end of the loan or lease
Subissue: Excess mileage, damage, or wear fees, or other problem after the lease is finished
Consumer Complaint: I would avoid u sing Ally. Their return policy is deficient, my vehicle sat on the dealers lot for 4 days before someone inspected it. In that time damage appeared and now I am held responsible for the damage. The inspection should be done while the owner is present, like most other leasing companies do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63017
Submitted Via: Web
Date Sent: 2017-04-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-26
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I was shocked when I reviewed my credit report and found late payment on the dates below : 60 days past due as of XXXX XXXX , XXXX XXXX 30 days past due as of XXXX XXXX , XXXX XXXX I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07753
Submitted Via: Web
Date Sent: 2017-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-26
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I bought a used XXXX XXXX XXXX XXXX from XXXX XXXX XXXX in XXXX XXXX , AL in XXXX . The loan was financed wit h Ally Financial. I purchase d a mechanical warranty through XXXX XXXX which was financed in my loan. The warranty was a lifetime warranty that covered bumper to bumper. I had all of the service and maintenance done at XXXX XXXX from oil c hanges to tire rotation/balance to brake jobs. I recently had problems where the check engine light came on about 3 weeks ago and took the car into the dealership to be repaired. The vehicle was diagno sed as needing a water pump but it was not covered under the warranty because of the lack of maintenance which is false. I ended up spending over {$1000.00} for the repairs.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36608
Submitted Via: Web
Date Sent: 2017-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Ally is falsely reporting a delinquent balance/payment on my credit report. In XXXX XXXX Ally originally sent a letter stating I owe the {$190.00}. The XXXX they claim owed includes all monies collected vs monies owed ( wear and tear, mileage overage, etc. ) I am not disputing anything they charged me for. The problem I have is how they got to the total owed. I turned my vehicle in in XXXX XXXX , 8 payments early ( last payment was scheduled for XXXX XXXX ). So what Ally simple did was take my original payment of XXXX X 8 f or a total of {$2500.00}. Using the {$2500.00} plus all other fees minus monies sent to them the grand total was - {$190.0 0} ( a mount they say I still owe ). At least thats what the papers sent to me by Ally shows. Top line says lease payments owed {$2500.00}. My entire argument is based on the fact that in XXXX XXXX when I turned in my vehicle I did not owe {$2500.00} ( 8 payments of XXXX ). I only owed {$1100.00}, a difference of {$1400.00}! The explanation I received from the dozen or so times Ive attempted to resolve this issue with Ally over the past 7 o r 8 months ( XXXX XXXX - XXXX XXXX ) was completely ludicrous. I was told that is does not matter that I sent a large sum of money ( XXXX to be exact ) it s till does not change my monthly payment. I was advised that because I turned my vehicle in 8 months early I still owe d 8 p ayments of XXXX which equals the {$2500.00} Ally used in determining that I still owe XXXX . It was confirmed by every ALLY person I spoke with that the {$2500.00} used in determining I still owed XXXX was from the remaining payments I had left on my lease. My entire dispute with ALLY is if the incorrect total of XXXX was used as it clearly shows on the ALLY paperwork : then I should not owe anything. Ally refused to allow me to speak with anyone in their accounts review department. Finally, in XXXX XXXX I filed a complaint with the BBB. Wit hin one week of filing that complaint someone from Ally 's account review department called me. After 7 days of trying to figure out why I owed any amount the nice lady from the account review department gave me a courteous call just to advise she is still looking into the situation. 3 days late r ( XXXX XXXX XXXX ) she called me back and gave a verbal explanation of the {$1400.00} was taken off in XXXX spot but added back in other spot. She did not understand why Ally wo uld not mail me a letter showing this. Though I was not satisfied with the explanation, it was the first time I received an explanation and therefore I simply paid the XXXX on XXXX XXXX XXXX over the phone ( Check number XXXX ). Ally created this check number to take the payment. I was advised I would actually receive a letter showing ALL the figures used by ALLY in determining I owed a remaining balance. Today is XX/XX/XXXX and I am still yet to receive written proof. The biggest problem is that in XXXX XXXX , XXXX I went to purchase a vehicle for a family member and discovered that my XXXX XXXX XXXX had dropped to XXXX due to ALLY reporting a failure to pay a balance on a XXXX XXXX lease. This is the first time I have ever been denied based on my credit as I have never had a delinquent account ever. Furious, I immediately called ALLY and spoke with a customer service agent named XXXX ( I D # XXXX ) XXXX advised it would tak e 30-45 da ys before someone would even look into the situation. On XX/XX/XXXX at XXXX XXXX a person from ALLY called to speak with me about the situation. I do not write her name down. She advised there is nothing they can do about the reporting on my credit as I should have just paid the money upfront and waited until I received an explanation as to why I owed the money. She later advised that as of XX/XX/XXXX it was reported to credit bureau as paid account. Without being rude she advised if I would have just paid the amount without questions I would not be in this position. She also advised not to worry as this will be off my credit score in 7-10 ye ars! This is completely unacceptable and unfair to me. M y credit score ha s been railroaded by ALLY simply for asking for written proof why I owed a balance in lieu of just sending money without an explanation. ALLY postponed this situation NOT ME, yet I 'm the one being penalized for 7-10 y ears. Every time I spoke with ALLY I was told I would receive information in 30 days. Well 30 days 7 or 8 times quickly adds up. I even gave ALLY my email address to expedite the situation. I was advised an email would take 48-72 hours to receive. I went above and beyond to put a closure to situation. I even paid the amount just based off verbal information I received from the lady in accounts review.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60181
Submitted Via: Web
Date Sent: 2017-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-24
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: My mother purchased a car back in XXXX for a XXXX XXXX . Her interest rate is 9.94 % for 75 months with payments at XXXX . She made her payments and in XXXX she made a lump sum payment of {$18000.00} dollars and you would think that would have lowered her monthly payments, but no, XXXX says that they have to be told to apply the payment so that they could lower the payment. We tried to get them to lower the payment and they say she has to pay {$2000.00} in order for them to do that. The term of her loan is ending and she still owes {$8000.00}. Talking with their customer service department, they have been charging her a daily charge of XXXX that is not stated in her contract. I have copies of the contract and her payment history that is attached. Customer Service Reps/Managers have not returned my calls/messages.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31909
Submitted Via: Web
Date Sent: 2017-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A