Date Received: 2020-07-21
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: On XXXX 2015 Signed a Contract with Ally bank with a co-signer that they requested loan was approved the dealer for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX Never came back and discussed the terms of the loan He Just stated that the Loan was approved This Bank wasn't going to give me a loan for a car that was worth XXXX Used but they approved a loan for XXXX for 72 Months if I was told that I would be paying almost XXXX for a used car NO DAWM DEAL I would have just walk to work The Bank and the dealer took Advantage of myself and my co-signer because if I was unable to pay the Bank would have REPOSSESSED OR MADE THE CO-SIGNER RESPONSIBLE and Damaged me forever IF THIS IS NOT UNFAIR THEN WHAT IS DON'T LET THIS HAPPEN TOO YOU DON'T SIGN ANTHING THIS TAUGHT ME A XXXX DOLLAR LESSON WOW
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2020-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-21
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have requested for Ally Auto to adjust my monthly payments due to hardship ( change in work and economics ). I spoke with someone in XX/XX/2020 and they advised me after 14 successful full payments I can request a loan modification. So I did in XXXX and also due to COVID-19 they offered an adjustment for payments or a kind of Forbearance for 90 days so I requested both and after calling in XXXX, XXXX and XXXX to find the status they sent me letters with approvals for both which I have attached. Now in XXXX I have checked the amount due and it does not reflect the amount that my wife, I, and the Rep from Ally Docusigned about the modification of the loan amount due monthly. They didn't make any adjustments and are reporting to the credit bureaus that I am 90 days late, not honoring the COVID-19 Forbearance arrangement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28208
Submitted Via: Web
Date Sent: 2020-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-21
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: To Whom It May Concern : I feel that Ally Auto Finanical Bank is weaponizing the late fees and brutally attack my credit report, with no form of ethical stance about the current COVID-19 pandemic. I was charged a late fee of {$65.00}, I called and emailed them on multiple occasions to have them remove the fees, they said no. I also called to have them reduced their APR of 17.59 %, with Finance Charges YTD of {$860.00}, by asking them for a refinance, they said no as well. Now, correct me if I am wrong, I think this pattern of behavior is unethical.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20910
Submitted Via: Web
Date Sent: 2020-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-21
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I financed a car with Ally Financial back in 2013. Due to being charged higher interests rates due to discrimination about my race I was advised of a settlement that would help me pay off the vehicle. The vehicle was repossessed due me losing employment. With the payments being over {$500.00} I was not able to afford it. The car was originally marked at {$17000.00} the dealer said with taxes and all fees the car came up to {$32000.00}. We thought the dealership we went to had the best interest for us. but unfortunately we were charged higher interest rate and a higher ' mark up ' due to being XXXX. The lawsuit payout was {$100.00} which didn't really help the fact that I was overcharge. Today my father is currently having his wages are being garnished and soon mines will be too. We requesting making payment instead of having our payroll garnished and have been declined. The last year and a half we have been in a financial burden with bills and looking for a vehicle due to the discrimination that this bank has done.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14616
Submitted Via: Web
Date Sent: 2020-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-21
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: On XX/XX/XXXX I purchase a used XXXX XXXX XXXX XXXX and dealer placed it through Ally Bank. I purchased GAP , Road Hazard, Maintenance plus additional warranty coverage through XXXX XXXX but cancelled it 2 days later. XXXX sent Ally four ( 4 ) separate checks {$520.00}, {$890.00}, {$1900.00} and {$2100.00}. XX/XX/XXXX Ally processed the {$520.00} ck as my 1st pmt. and therefore took out {$100.00} in interest. XX/XX/XXXX I paid online my first payment of {$420.00}. Since Ally says the above {$520.00} was a payment and not a refund I was paid ahead and I had to force them to accept my real payment ( again taking out more interest ). XX/XX/XXXX Ally processed the {$2100.00} check and again took out {$55.00} in interest. I have " chatted on line '' since that's the only way you can talk to anyone on : XX/XX/XXXX and again on XX/XX/XXXX. My chat on XX/XX/XXXX stated that the finance charges will be processed to my principal balance in 1 to 2 business days. Didn't happen. XX/XX/XXXX lengthy chat. Briefly, I was told multiple times " my position is not enough to fix your problem ''. I will send a copy of both chat sessions and I apologize beforehand for my anger.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32825
Submitted Via: Web
Date Sent: 2020-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-21
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: ally financial is a company I have a car loan with, the company have reported 2 late payment on my credit report. Which is not correct I have paid ahead something 3 times before the bill is due. the company stated in XX/XX/2020 I was late, incorrect. I called the company and was told it would take them 45days to change the credit reporting status. I don't agree it only took them a day to change my credit score and credit profile.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19150
Submitted Via: Web
Date Sent: 2020-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-20
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: Ally financial has not sent the lien release or the title to my new lender which is XXXX XXXX XXXX XXXX. Loan was paid off on XX/XX/2020 One representative said it was sent to XXXX XXXX on XX/XX/2020 Second representative advised it was sent on XX/XX/2020. All representatives have advised that they will not provide me copies. I was advised that a paid in full letter was sent to myself on XX/XX/2020. per XXXX. It was also not received. All information appears to indicate that ally is not telling the truth about releasing the documents. Online account shows that the Title/release of lien has not been completed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 153XX
Submitted Via: Web
Date Sent: 2020-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-20
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have an account that i will at least once if not twice a year make a lump sum payment towards ( 4 times my normal ). On the most recent I contacted XXXX XXXX at the Presidents office to make her aware it was being done again. About 3 weeks ago, i received a call last week from another agent stating i would NOW have a balloon payment at the end north of {$2000.00}, i told her i never had that in my normal contract and as of XXXX no paperwork has been mailed to me. I again spoke with XXXX on XXXX about the {$990.00} ( XXXX ) {$38.00} ( XXXX ) payment and she informed of some change and if i wanted to continue that would how it work. I told her NO i wasn't going to agree to the new terms reducing my monthly from roughly {$250.00} to XXXX with a balloon payment at the end. I received am email from XXXX today stating my balance on my loan INCREASED instead. It went from {$7600.00} to {$8600.00} for NO reason. I have made payments in excess, lumps and always on time
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30736
Submitted Via: Web
Date Sent: 2020-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-20
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I paid off my loan using a cashier 's check, i took time from work and paid money for a cashier 's check and mailed it express which also costs money because when i talked to them and asked about the fastest way to get the title release to sell the car they told me this is the way. They say they will process and release the title when they receive the check and that takes UP TO 4 DAYS. They received my mail on XXXX and processed it on XXXX ( as shown on my dashboard ), i talked to them every day and every day they would say it hasn't been 4 days, after the 4 days they started the excuse with the COVID. They released my title on XX/XX/17, that's 10 working days, that's 2 full weeks, how is that acceptable? Why is that ok? I did my part and paid my load and they don't want to do their job. I lost the seller that i had because of them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75074
Submitted Via: Web
Date Sent: 2020-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I filed chapter XXXX bankruptcy and we had an account with Ally Bank for a car loan. We did not reaffirm this loan in our bankruptcy. Ally continued to send late payment notices to XXXX. They even closed the account and opened it back up to only record another late payment. We have disputed this account 8 times and have attempted to call them. We have tried to talk to XXXX and they say they are supplied with the info and report. We have even had our attorney contact them and they seemed to get mad and open it up and nail us with another late payment. My wife had the same account and they reported hers accurately. We are two years from our bankruptcy and my wife and I are getting ready to purchase a home. We have worked very hard to rebuild our credit and this company has continued to harass us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 68521
Submitted Via: Web
Date Sent: 2020-07-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A