Date Received: 2020-08-07
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: Ally Bank ( Auto ) : I contacted Ally Bank to request a 90day loan extension on my vehicle, The letter is contained herein. I used the Ally Bank internal messaging system to expedite the request and attached the letter as instructed by there system. I returned later to find Ally Bank responded by stating there was not a document attached. Once again, I went through the process of attaching the letter only this time, to receive an error message that the system does not support my document, a simple word doc. As a resolution, I cut and paste the content into the message system, indicated the letter had also been sent via USPS, and attempted to send the message. Instead, I received an alert indicating there was abusive language in the document that had been flagged. Below is the exact contents of the letter : There is no abusive language and clearly no intent to convey any such content. Ally appears to be using this tactic to delay timely requests for extension in order to impose punitive fees as that is the only conclusion I can think of. XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, Tennessee XXXX XXXX XXXX XX/XX/XXXX Re : ( 90 Day ) Extension, Account XXXX, XXXX XXXX XXXX, VIN : XXXX Ally Bank ( AUTO ) XXXX. XXXX XXXX XXXX, MN XXXX I am requesting a 90-day extension agreement, effective immediately on the referenced vehicle and account. I was laid-off from my XXXX XXXX role, subject to recall, herein attached, and have not yet received a work recall notice. The XXXX XXXX XXXX XXXX had hoped to execute a full recall by the end of XX/XX/XXXX. However, due to a COVID resurgence, the Board has delayed the decision. During the interim, I have applied for other full-time positions and am actively under consideration, but to this end have not received a written offer. However, I have received a verbal offer. I am asking for the extension to get our feet under us and realize cash flow. Compounding matters, we have not received Kentucky Unemployment now @ 18 weeks in arrears. The vehicle is in excellent condition, fully ensured, and parked in a gated community and driven only to keep the battery charged. I intend to retire this debt to Ally upon returning to work as the vehicle value is not only inverted, but the title is deleterious for selling the vehicle. I provide you this information so that you may make an informed decision to give the requested extension, allowing me time to pay the account in full without adversely effecting my credit report. Please advise at your earliest. Thank you, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37075
Submitted Via: Web
Date Sent: 2020-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-06
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: My payment due date is on the XXXX of each month. I made my XXXX payment on XX/XX/XXXX for the full amount {$360.00}. My statement indicates that although my payment was paid before the due date, that Ally Financial charged me a late fee of {$34.00}, and that NONE of my payment was applied to the principal, but instead the entire {$330.00} remainder of my payment amount was assessed to finance charges. In addition, Ally Financial offered a COVID-19 deferment, and accepted an agreement to allow my auto payments to be deferred for a period of 90 days. At the end of that period I resumed full, on time, actually early, payments only to have the payments during the deferred period reported to the major credit bureaus as late, thereby inaccurately & unfairly adversely affecting my credit worthiness during a time of economic disaster. These practices seem likened to the PREDATORY LENDING described online from a reported XXXX Justice Department and Consumer Financial Protection Bureau investigation into predatory lending practices affecting minorities. I have been a long time customer, have been paying of this {$14000.00} auto loan since XXXX, the balance does not seem to move despite a few late payments in earlier years, due to the 23.40 % interest rate, and I find this as well as the distribution of my most recent, and potentially other payments, both concerning and egregious.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29588
Submitted Via: Web
Date Sent: 2020-08-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-07
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX and XXXX stated that I have been late on a payment in XXXX with my Ally Bank. Ally Bank has send me a letter stating that I have never been late. So I don't understand why I have a late payment on my account, which is bring down my credit score.
Company Response:
State: NC
Zip: 282XX
Submitted Via: Web
Date Sent: 2020-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-06
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX # XXXX XXXX, FL ( XXXX ) XXXX XX/XX/XXXX *Ally missed XXXX Deadline > *SEE ATTACHMENT >> From : XXXX XXXX XXXX REALTOR ( XXXX ) XXXX Attn : Ally Financial - XXXX XXXX XXXX XXXX Pay Off Re : Ally Financial > Fraud & Negligence > Hello - Ally Financial, *Get Actual " Decision Maker '' to reply >> *Attachment ( 8 pgs. ) We bought our XXXX XXXX XXXX from XXXX XXXX, We financed {$12000.00} with Ally Financial > up to XX/XX/XXXX we paid {$7200.00} > leaving a Balance of {$5100.00}. However, we received a " Paid-in-Full '' Notice from Ally Financial > XX/XX/XXXX Loan Paid via Dealer - Completed - {$8600.00}. We accepted!! NOW : ALLY FINANCIAL > will not honor their " Paid-in-Full '' Notice. NOW : Ally says we owe them {$9000.00}!! CRAZY!! They are negligent + crooks. We have tried to " NEGOTATE a " FAIR OFFER '' with ALLY for over 4+ months!! ALLY has been doing the ALI " Rope-a-Dope '' by completely ignoring us!! and doing " ZERO '' for a Solution. Having low-level staff stall + neglect us!! We do not won't to sue Ally Financial but we are getting really close!! XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX # XXXX XXXX, FL XXXX ( XXXX ) XXXX XX/XX/XXXX *Ally missed XX/XX/XXXX Deadline > From : XXXX XXXX XXXX REALTOR ( XXXX ) XXXX Attn : Ally Financial - XXXX XXXX XXXX XXXX Pay Off Re : Ally Financial > Fraud & Negligence > Hello - Ally Financial, *Get Actual " Decision Maker '' to reply >> We have tried to " NEGOTATE a " FAIR OFFER '' with ALLY for over 4+ months!! XX/XX/XXXX + Everything STOPPED!! ALLY FINANCIAL ILLEGALLY WITHOUT OUR CONSENT ******************* XXXX XXXX OFFER : *LOAN : {$5100.00} *INTEREST RATE : 4.54 % *TERM : 24 mo. * ALLY FINANCIAL : NEEDS TO MATCH XXXX XXXX OFFER OR TRANSFER ALLY LOAN {$5100.00} to XXXX XXXX ASAP OR Option : Ally Financial offers a fair " Win//Win '' " CASH OUT OFFER {$5100.00} > Ac ****************************************************************************************** We paid Ally Financial * ( See Attachment ) NINE ( 9 ) {$500.00} Paynents > Four ( 4 ) {$500.00} Payment, which Ally " never recorded ''. Our Accountant said, " Ally Financial was definitely Negligent with our account ... '' We do not won't to sue Ally Financial but we will successfully!! ALLY has been doing the ALI " Rope-a-Dope '' by completely ignoring us!! and doing " ZERO '' for a solution. Having low-level staff stall + neglect us!! XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX ****************************************** From : XXXX XXXX, REALTOR ( XXXX ) XXXX Attn : Ally Financial - Legal Dept Re ; XXXX Pay off {$5100.00} or {$3500.00} Hello Ally Financial, XX/XX/XXXX : {$86000.00} > Ally Financial> paid off our> LOAN # : XXXX. Which we graciously accepted and had notarized. We actually have no loan. We had a " XXXX BALANCE ''. LOAN : {$12000.00} - XXXX Paid {$7200.00}. We + our Attorney intend to charge " Ally Financial '' with three distinct sets of violations - unlawful auto loan servicing, illegal debt collection, and violations of Fair Credit Reporting Act 's. Ally Financial - Loan Processors are not free to charge unauthorized fees or change loan terms on their own, which is what Ally Financial has done in our case. Misrepresented how much we { XXXX } owed, assessed higher fees than allowed by contract or state law, changed key payment provisions, and flat-out overcharged us. Ally Financial increased XXXX XXXX balances through a combination of human error, poor quality control, XXXX errors, and faulty computer programming. We have been attempting for over 180 days to call Ally Financial with no results. NOW : you provide us with a Formal Pay Off Letter of {$5100.00} by XX/XX/XXXX. OR> be suing Ally Financial for {$55000.00}. Law Firm is representing on Contingency basis. Ally Financial will have to open up lots of " Records + Files ''. Plus, lots of bad publicity. Thank you, XXXX XXXX ************************* XX/XX/XXXX > Paid via Dealer > Completed >>> {$8600.00} XXXX 9 x {$500.00} Payments > - {$4500.00} PAID : XX/XX/XXXX > PAID : XX/XX/XXXX - {$630.00} PAID : XX/XX/XXXX > PAID : XX/XX/XXXX *Balance : {$3500.00} PAID : XX/XX/XXXX > PAID : XX/XX/XXXX PAID : XX/XX/XXXX > PAID : XX/XX/XXXX PAID : XX/XX/XXXX XXXX 3 x {$210.00} Payments > PAID : XXXX XXXX PAID : XX/XX/XXXX > PAID : XX/XX/XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34205
Submitted Via: Web
Date Sent: 2020-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-06
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I had special financing following accounts with HCS ( hcsloans.com ). XXXX # XXXX XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX The promotion was expired on XX/XX/XXXX. Since I set up the automatic payment system with HCS, I did not get paper statements. I was having problems with logging into my accounts on website. I had called several times to fix the problem and could not wait for too long so the calls were unsuccessful. Finally, on XXXX, I patiently waited to speak to one of the representatives and found out my promotion was expired on XX/XX/XXXX, and accrued interest was charged to my both accounts. I asked to speak to HCS supervisor, she said since it is within 30 days, I could pay off the amounts of {$510.00} and {$570.00} for both accounts if I made the payments that same day. So, I paid off both accounts on the same day, and she assured me that HCS would close the account with balance XXXX. Three weeks later, I received the statements from Ally Lending over {$1000.00} for each account. Apparently, Ally Lending has bought HCS and transferred all HCS accounts to collect the debts. They said they don't honor within 30 days pay off plan and promotions were ended on XX/XX/XXXX. They stated that HCS transferred accounts on XX/XX/XXXX. Since my original agreement was with HCS, they had accepted the payoff amounts and closed my account, Ally Lending has no right to reopen and try to collect the unreasonable charges. I tried speaking to several supervisors and was not successful. They are demanding that I arrange the payment to pay the accrued charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 970XX
Submitted Via: Web
Date Sent: 2020-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-06
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Company is reporting an account past due and a charge off and past the statue of limitations for my state of alabama which is 3 years. Please be further advised, I dispute the validity of the alleged debt in its entirety. Further I request verification of the alleged debt, including, the name and address of the original creditor, along with a copy of a signed contract with the creditor.You are illegally attempting to collect an alleged debt and money that I do not owe. As per the law, cease and desist all collection activity, including credit reporting.I disputed this debt with the credit bureaus and it came back verified i have since then contacted the company and haven't received a response. Where are the documents that your company used to verify that you are reporting these accounts accurately? What is the name of the person in your company who verified the accuracy of this account? What documents did they use to verify them? Please provide me with the name of that individual, their company title, and telephone number as well as copies of the documents that they used to verify that this disputed item are being reported accurately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35405
Submitted Via: Web
Date Sent: 2020-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-06
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Phone number XXXX employee XXXX XXXX left 2 messages after it was explained to her that we do not have a current loan with Ally Financial. I called Ally Financial and asked them to stop calling. The representative stated they are looking for XXXX or XXXX ( not a member of our family ). I asked how they obtained our number and was told that they just called numbers with similar names and states looking for potential family members. My first thought was someone had a loan in our name or used us as a reference. I was told that we do not have a current loan and our number is not associated with the account they are trying to collect.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 323XX
Submitted Via: Web
Date Sent: 2020-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-06
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I paid off my car lease two months early and in full on XX/XX/XXXX. When I paid off my lease, I told them to cancel the auto-payment, and they confirmed they would stop. They then went and took out three additional auto-payments despite me paying off the car lease in full. I called them after they took out the second payment on or about XXXX XXXX, and requested a refund and again, told them to stop taking auto-payments out. They told me they would not be able to process a refund until they receive my check for excise taxes, mileage over, etc. On XX/XX/XXXX, they went and took out another auto-payment despite the fact I have already paid off my lease and have requested them to stop my auto-payment. That check was in the mail, so I called them once they cashed the check on XX/XX/XXXX. They told me they can not refund my money until they sell the car. They are taking advantage of a consumer and are not participating in fair consumer practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 061XX
Submitted Via: Web
Date Sent: 2020-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have a ROTH IRA savings ( interest-bearing ) account with Ally Bank. On XX/XX/XXXX ( tax filing day in XXXX due to covid-19 ), I logged in to Ally 's website and initiated a transfer from an external bank account to my IRA. I input the amount of money I wanted to deposit, I ticked the box to ensure it was a prior year contribution ( XXXX ), not the box for current year ( XXXX ), and it generated a PDF ( which should be logged in their systems ) with the date that I then signed. I then took a photo of the signed form, put it and a check for the amount from my external account in the prepaid envelope and then took a photo of me dropping it in the mailbox on the evening of XX/XX/XXXX. Ally requires all IRA contributions to be written and signed on paper, so I could not do this fully electronically. The amount was withdrawn from my external account and then showed up in my Ally IRA, but I received a call saying that because the postmark on the envelope was XX/XX/XXXX, they could not credit it for the prior year ( XXXX ) and had to credit it to the current year ( XXXX ). I disputed this but after speaking to a supervisor they said the auditors could not bend these compliance rules. After learning I could not credit this to XXXX, I asked if I could have the transaction voided ab initio and undone, as if I had never sent the check in the first place, as this would affect the limit for other contributions I could make in tax year XXXX. I noted that my signed request did not authorize a deposit for the current tax year, but only the prior tax year, and them crediting it to a year that I did not authorize could have significant tax implications for me, and presumably other clients. However, after checking with auditors, they said they could only remove the money by sending me a check and treating it as a distribution ( " excess contribution '' ) from the IRA, which would not only use up the contribution room I didn't want used up but also subject me to tax implications for this withdrawal. Apparently the auditors were sticklers for compliance with the postmark but not with my authorization of which tax year I specifically requested a deposit in. I have talked to two people now and this has been escalated further, and I have asked that all future correspondence be copied in writing and that past calls be saved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20001
Submitted Via: Web
Date Sent: 2020-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Ally Financial XXXX reported my XX/XX/2020 auto payment 30 days past due on my credit report when my account shows I have always been on time for making payment. I am trying to obtain a lease and a loan to help keep my bills afloat during COVID and to move and this is hindering my ability to do so. I have to be out of my current home in less than 2 weeks and I am unable to get a lease or loan because of this past due reporting. Ally reported this in incorrectly and falsely and is refusing to assist me timely. The attached account shows I made my 2020 payments timely including XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 800XX
Submitted Via: Web
Date Sent: 2020-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A