Date Received: 2018-08-06
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: IBR with PSL forgiveness tracking that was suspended/put into forbearance during Chapter XXXX Bankruptcy ( not tracking qualifying payments since bankruptcy filing ) XX/XX/XXXX. On discharge was placed on an additional administrative forbearance until XX/XX/XXXX because opened investigation into school 's lending practice as the degree that I earned is longer offered by the university due to the number of complaints received by degree holders unable to use degree and not being prepared to sit for the national certification that should go with the degree but is separate. I NEVER REQUESTED ANY FORBEARANCE. Bankruptcy notification is required by law. During this entire process, my PSL is suspended, payments are not being counted towards the 120 month qualifying payments for forgiveness and that is wrong since Federal Student Loans CAN NOT BE DISCHARGED IN BANKRUPTCY. I am now out of 12 qualifying payments that should be counted towards PSL.
Company Response:
State: CO
Zip: 80011
Submitted Via: Web
Date Sent: 2018-08-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-06
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Extra principal payments did not go to principle. I was told that i qualified for the XXXX loan forgiveness program and since they mishandled my payments have not had to make a payment since XX/XX/2015. I have submitted several applications and called many time and they kept requesting more verification and told me every time that i qualified for the forgiveness on the phone but needed more verification letters that were not listed on the application. this last time after three years i was told that I no longer qualified. if their was a problem with my status it should have been disclosed to me on the first application. instead they strung me along for an extra three years of interest. the intent of the extra payments original were to pay down the balance. i let it go because they said the balance of my loan was going to be forgiven. I have worked over 10 years as a XXXX XXXX XXXX. They are deceptive and the whole program sounds like a scam.
Company Response:
State: CA
Zip: 92020
Submitted Via: Web
Date Sent: 2018-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-07
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: On XX/XX/XXXX, my mother passed away suddenly leaving me with a large financial burden, including a mortgage and household costs that I was not solely responsible for in the past. Since her passing, I have had many sleepless nights trying to work out how to pay my school loans and support myself in the most frugal way possible. This is the reason I have been trying to obtain a more manageable monthly payment plan for my loans while I work towards becoming more financially secure. I have been making monthly payments of {$260.00} on a single loan since XX/XX/XXXX that apparently was not able to be deferred, and I have been struggling to make that payment each month however, have not missed a payment yet. About a month before the rest of my loans were to exit deferment ( unfortunately, I dont have an exact date but it was sometime in XXXX ) I called AES and requested that the three loans be deferred further due to my current financial circumstances. They proceeded to ask a couple of questions about the reasons for the deferment and I explained to them about the dire financial issues I was having and that it would be impossible for me to support myself and make these payments. They informed me that they filled the request for deferment and that I would receive a response in the mail within 30 days. Approximately 30 days later, or mid-XXXX I received a bill from AES for {$1400.00} due on XX/XX/XXXX. I called AES and they informed me at that time that my deferment was apparently still in the middle of processing. At that point I couldnt do anything more and gave it a week and called back on XX/XX/XXXX. During that call I was told that deferment wasnt an option at all for me so I would have to request forbearance by filling out a form and mailing it in. I explained to the person I was on the phone with that last time I called, they filled out a request without me having to mail anything in, and I asked them to check that this was the right form. He assured me that this was the correct form and my only option ( XXXX HARDSHIP FORBEARANCE REQUEST ). I printed out the form and began to fill it out and had a few questions about it so I called AES back. The previous person told me that I had to have my co-signer fill out the form but there was not a section for that. This person told that this wasnt required and all they needed was my signature, which did make my life much easier. She then informed me that according to this form, I would have to make 12 months of payments before I would be able to get 2 months but encouraged me to fill it out anyway because anything is possible. I asked about other possible solutions to this situation and she informed me that this was the only option I had. So I filled out the form and sent it in on XX/XX/XXXX. After many sleepless nights and multiple XXXX XXXX over my situation, I just dont understand how this could be the only solution. I absolutely CAN NOT afford to make 12 monthly payments before I can possibly get a 2 month break. I am just barely scraping by now. There has to be a better compromise or something that can be done. I want to be able to make payments, but right now, I need those payments to be affordable and reasonable. I do not want to be in the position where I have no choice but to pay the {$1400.00} or default on my loans.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2018-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-06
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XXXX, I completed a consolidation for my student loans. In XXXX, the Public Service Liam Forgiveness program began. A borrower who worked in a qualifying public service job was required to have consolidated loans and make 120 payments on a qualified repayment program. I had all that! As I neared the end of what I thought were my 120 payments, I contacted my lender to inquire about how to proceed. At that time, I find out my consolidated loans arent in the right program. I had consolidated my loans as FFEL, and that didnt count. I spent 7 years paying that didnt count. I had to go through another consultation in a Direct loan program and start 120 payments all over again. As I do more research, I see that there are many, many people in my same situation.
Company Response:
State: MN
Zip: 562XX
Submitted Via: Web
Date Sent: 2018-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: About 2 years ago I filed a chapter XXXX bankruptcy where my student loans were not forgiven. On the credit report with all three credit reporting agencies ( XXXX, XXXX, and XXXX ) refuse to remove bankruptcy on all my closed fedloan accounts. They claim the loan provider fedloan verified it was discharged in bankruptcy. This is not true. My loans where discharged through XXXX from XXXX for being a XXXX veteran. I called XXXX numerous times and the have sent over proof they were closed due to XXXX but reporting agencies have continued to report bankruptcy. Im considering a class action lawsuit if not resolved. On a seperate complaint I have 18 hard inquires due to fraud they refuse to remove too
Company Response:
State: PA
Zip: 19130
Submitted Via: Web
Date Sent: 2018-08-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-03
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: XXXX. XXXX XXXX, XXXX XXXX. XXXX XXXX XXXX XXXX XXXX, NH XXXX XXXX ( XXXX ) XXXX I am appealing to you for help regarding repayment of a student loan and the impossible situation that I find myself in. My background ; I have been an XXXX my entire life with a majority of time spent in XXXX, XXXX and XXXX XXXX XXXX. At the age of XXXX, I combined my XXXX expertise with my spiritual beliefs and entered XXXX, earning a XXXX Degree in XXXX and being XXXX as a XXXX XXXX XXXX. During my XXXX career I found that basic XXXX XXXX in XXXX was lacking. I watched people not only suffer physically, but emotionally as well. I knew that this decision was to profoundly change the rest of my life but the XXXX XXXX XXXX has been life long. I now work with the XXXX XXXX XXXX XXXX XXXX as a XXXX XXXX helping people and their families navigate the end of life transition. My personal experiences as well as my broad course of studied has prepared me to provide XXXX support ; XXXX care across multiple faith traditions from indigenous cultures to XXXX, XXXX, XXXX and XXXX. Because of my background I have been able to support the diverse cultures now living in the greater XXXX area : XXXX, XXXX, XXXX, to name just a few. Of course all of this came at a personal and financial cost. I have student loan debt that is serviced through the XXXX program. Because the XXXX is a 501 ( c ) ( 3 ) non-profit I qualify for the Public Service Loan Forgiveness Program ( PSLF ). Even though the payments are income driven, the amount is based on discretionary income. The federal poverty guideline for location and family size is multiplied by 1.5, This figure is subtracted from your adjusted gross income. The resulting number is then multiplied by 10 % ; then divided by twelve. My initial payment was determined to be {$290.00} based on my 2015 income. After a one time salary increase ( 24 % ) the payments were increased to {$390.00} ( 36 % ) which I can not afford. In the same time interval my mortgage payments increased due to an increase in property tax, my health insurance premiums increased 3 %, utilities increased and I had to replace a vehicle and take on a car payment. I attempted to renegotiate the payment amount several times. I can manage the {$290.00} a month and emphasized this to multiple loan representatives. Each time the result was the same. The agency would not recalculate my payment. I was told that my only option was forbearance. During a forbearance I could pay the interest on the loan-however, at the end I would in the same situation. If the interest is capitalized the resulting payment is even higher. The loan servicer-XXXX told me even if I kept sending payments in good faith-unless they were the specified amount the money would not be put toward the loan and they would put me into default. If I do not continue monthly payments I will be ineligible for the program. My employer also tried to intervene on my behalf ; however they are limited in what they can do. At this point I know that I will be capped to a 2 % salary increase each year due to the nature of non-profit work. I am now in a truly impossible situation. What I am deeply troubled by is the refusal of the servicer to take any kind of payment. Despite the fact that I could continue to pay my current amount I was informed that it would not be processed and that I would end up in default of the loan. I truly believe this is extortion. I have paid several debts-all XXXX related-by making good faith payments monthly that were agreed upon by both parties. I ask you to help me in this situation. This is the situation that everyone I have talked to with a student loan faces. One solution would be to subtract the borrowers monthly mortgage/rent payment from the discretionary income calculation. My housing expenses exceed 30 % of my income. I will gladly continue with the prior payments-only if they will be put toward the repayment program. I have currently been forced into forbearance which will only increase my payments and force me into default. I have worked my entire life to do the work I do. At XXXX I should not be forced into poverty. Thank you very much for your time and assistance. Respectfully, XXXX. XXXX XXXX, XXXX XXXX.
Company Response:
State: NH
Zip: 03301
Submitted Via: Web
Date Sent: 2018-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-05
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: CERTIFIED INCOME FOR PUBLIC STUDENT LOAN FORGIVENESS WITH XXXX XXXX XXXX. THIS WAS APPROVED HOWEVER INSTEAD OF FOR 1 YEAR THEY CERTIFIED 1 MONTH, WHICH ISN'T THE DATES THAT I PROVIDED ON MY APPLICATION. THEY ALSO DID NOT PROVIDE ANY QUALIFYING PAYMENTS FOR THE YEAR. THEY SAID IT WOULD TAKE 6-8 WEEKS FOR A LOAN OFFICER TO REVIEW THE PAPERWORK. THEY DENIED THE ORIGINAL APPLICATION BECAUSE MY EMPLOYER THEY USED A DIGITAL SIGNATURE. THEY STATED SHE WASN'T QUALIFIED TO SIGN THE PAPERWORK. RESUBMITTED THE SAME FORM WITH A HAND SIGNATURE. THEY STATED THAT THEY SEE THE ERROR BUT CAN NOT DO ANYTHING. ALSO ON 2 OF MY EMPLOYMENT CERTIFICATIONS THEY GAVE ME CREDIT FOR PAYMENT ONLY ON 1 LOAN. THE OTHER 3 LOANS THEY STATE THAT THE EMPLOYMENT ISN'T QUALIFIED. HOW CAN IT BE QUALIFIED FOR 1 LOAN BUT NOT ALL. THEY REFUSE TO HELP ME WITH THIS.
Company Response:
State: VA
Zip: 22150
Submitted Via: Web
Date Sent: 2018-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: All these account have been contested and consolidated. There are not reflecting as so.
Company Response:
State: CA
Zip: 95355
Submitted Via: Web
Date Sent: 2018-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-03
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: I took out a loan so my son could complete his studies. afterward, I lost income due to the fact my son was hospitalized and I had to become his caretaker. I ran out of money and became XXXX for several years. I continued to send monthly payments to the agency that was a lot less than the amount expected and shared with them my difficulty and continued to make payments of the lesser amounts. Several times via phone calls I was promised to be given break because of my dire financial straits. I continued to be diligent on making payments of the lesser amounts often and told if I did make payments of at least {$40.00} monthly religiously for a year, I would be in an ln forgiveness program and my debt would be wiped away. Last year I got another call asking me to increase my monthly payment to {$80.00} a month with the same promise. I got another call with a complaint from the same agency agreeing that the previous callers dropped the ball and did not record the verbal agreement. They are threatening to force my current spouse to pay the bill in full, he is not responsible for this loam. They want to force me to sign new paperwork lying that I rejected an offer for a lower rate, then telling me getting the lower rate is not going to help me. I sent them a letter telling them I am still making payments of {$80.00} monthly as previously agreed upon and will continue to make these payments. This threat of making my husband pay monies he does not owe will again put me in a homeless situation!
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2018-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Lender constantly changes the terms of the loan on a nearly monthly basis then applies bulk interest amounts ; unknowingly to myself and without notification.
Company Response:
State: NJ
Zip: 07083
Submitted Via: Web
Date Sent: 2018-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A