Date Received: 2018-08-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XX/XX/2018 I refinanced my student loans into one. I consolidated about 5 student loans into one loan with XXXX Bank. One of my loans with American Education Services was paid in full and an over payment was due back to me. The amount of the over payment was XXXX. I received the over payments for all the other institutions except this one. I called and ask for information, all I was given was that since a 3rd party paid the loan off the refund was sent to them. I requested additional information, IE where the check was sent to, was it cashed, how me or my account was referenced and what documentation accompanied the check. They stated they would research this for me and get back to me. I received no calls from them and called back. Receive information the check was never cashed and their policy was refund to the 3rd party bank. Again i requested additional information, to be told I would receive a call back. Again, no call every made to me. On XX/XX/XXXX I spoke with XXXX Employee XXXX who told me they would refund the check to me directly and verified my address. It is XX/XX/2018 and i had yet to RECEIVE A REFUND.
Company Response:
State: OH
Zip: 447XX
Submitted Via: Web
Date Sent: 2018-08-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-13
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XXXX XXXX ( hereinafter, XXXX ) admits : ( i ) my six student loans are repaid under the Standard Loan Repayment Plan, 120 months fixed-equal payments/ {$1000.00} per month-one consolidated monthly payment for all 6 loans, to paid-in-full ; ( ii ) receipt ( to date, XX/XX/XXXX ) of 78/120 months six student loans ' timely, uninterrupted, payments per Standard Loan Repayment Plan ; ( iii ) Standard Repayment Plan exists unchanged from my/borrowers repayment start date of XX/XX/XXXX. A. XXXX FRAUDULENT CREDIT REPORTING : In breach of Master Promissory Notes ( hereinafter, MPNs ) contracts and de facto violation of federal- and state law, via XXXX , XXXX XXXX and XXXX , XXXX XXXX : ( i ) extends said six loans repayment from 42/120 months to 130-145 additional months repayment ( Terms Duration ), i.e. about {$110000.00} fictitious credit-reported student loan debt I do not owe ; ( ii ) reports nonexistent/fictitious Forbearance with contrary-to-admitted-fact : nonpayment for about 12 months ; ( iii ) omits numerous payments XXXX expressly admits via US mail signature receipt and electronic payment to PHEAA-XXXX via bank statements are timely received and in-full-amount ; ( iv ) misallocates payments, resulting in coincident under-/over-payment among 6 loans ; ( v ) XXXX credit-reported as in repayment XX/XX/XXXX-XX/XX/XXXX a seventh loan for {$20000.00}, never disbursed to me/cancelled, XX/XX/XXXX/balance XXXX. ( See Consumer Financial Protection Bureau, CFPB, -portal complaints : XXXX [ XX/XX/XXXX ] and XXXX [ XX/XX/XXXX ]. ) B. XXXX KNOWING INSERTION OF FRAUDULENT DATA INTO NSLDS : In apparent retaliation for my previous CFPB-portal complaints ( herein noted ) XXXX knowingly inserted erroneous information re my seven federal student loans within the XXXX XXXX XXXX XXXX XXXX ( hereinafter, NSLDS ) : ( i ) showing two repayment start dates, one, valid/actual repayment start date, XX/XX/XXXX ; plus a second, fictitious-contrary-to-fact start date, XX/XX/XXXX for every one of the six loans in repayment ; and ( ii ) inserting a second-fictitious later cancellation date for the {$20000.00} loan-never disbursed to me : one, under Status Effective Date, valid cancellation date of XX/XX/XXXX ; plus, a second, fictitious/lie-extortionate Canceled Date XX/XX/XXXX ; while coincidentally revising Outstanding Principal Balance [ {$0.00} ] As of XX/XX/XXXX, not the actual cancellation date of XX/XX/XXXX. By fraudulently extending the reported time period before the never-disbursed-loan was cancelled ( XXXX inserting a second fraudulent later contradictory loan cancellation date ) and in fraud extending the time period before the loan balance became zero, a loan admittedly never disbursed to me/no money disbursed to me is deliberately hereby said lies/nonfactual data insertion a plausible legal liability for XXXX extortion of me/borrower. C. REMEDY REQUESTED : XXXX LIES/ERRONEOUS/UNLAWFUL DATA BE CORRECTED IN ALL CREDIT REPORTS AND NSLDS WITH PROOF OF EVERY CORRECTION PROVIDED ME VIA US MAIL WITHIN 10 ( TEN ) BUSINESS DAYS OF THIS COMPLAINT. As shown by the dates of the numerous prior written complaints I have filed with CFPB and other organizations reporting student loan servicers willful malfeasance/extortion, to date my complaints have been both repeatedly ignored by XXXX and/or in retaliation, more harmful and untruthful data were inserted by XXXX into credit reports and NSLDS following each complaint. Both Credit Reports and NSLDS are used by diverse private- and federal organizations to determine eligibility for employment ; for loans grant/denial, loans interest rates, loan terms-favorable/unfavorable ; security clearance/security clearance denial ; professional reputation ; and much more profoundly impacting every aspect of the college graduate-professionals life and livelihood. Via all administrative procedures available to me, I have tried repeatedly to clearly and to carefully define the issues of XXXX willful extortion, XXXX using clearly fictitious/contrary-to-fact student loan reporting, in unquestionable violation of both federal- and state law. By phone, I have talked within the past week to XXXX employees ( XXXX ) : ( i ) XX/XX/XXXX : XXXX XXXX, XXXX ( XXXX employee ID, XXXX ), XXXX XXXX transferred to XXXX ( -employee ID, XXXX ), transferred to XXXX ( -employee ID, XXXX ), call ended about XXXX XXXX ; ( ii ) XX/XX/XXXX XXXX XXXX, XXXX ( employee ID, XXXX ), transferred to XXXX ( -employee ID, XXXX ). Lies described herein perpetrated by XXXX only can reasonably be interpreted as knowing and willful to extort more student loan money from me than was owed under law, because of the need to protect my professional reputation, ability to work, and have reasonable access to credit. If the corrections-remedy requested of XXXX, Credit Reporting Agencies, NSLDS, Department of Education and others fails yet again, I will have no option but promptly to bring these issues to federal court. All available administrative remedies have long been exhausted, leaving me no choice but federal litigation to protect my reputation, profession, and ability to live.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/XXXX, I checked my XXXX XXXX account to see that my score dropped 47 points. This happened because every one of my student loan accounts had a balance increase of various amounts that resulted in over {$10000.00} total increase. My problem with this is that I've been out of school since XX/XX/XXXX. I've never received a notification from XXXX XXXX about the accrued interest on my loans being added to my credit report. I'm currently in an income driven repayment plan that has a monthly payment amount of XXXX dollars every month. It doesn't seem fair that I'm following a program based on their recommendation for my situation, but am being penalized by my score dropping tremendously. Further, the information on my credit report versus the loan details is not presented to me the same way, which seems misleading. An example being that one of my loans has a current balance of XXXX. This number has been this amount for over a year now with no accrued interest added to it until this month. So now all of a sudden the accrued interest for this loan has been reported for this account and XXXX XXXX says the balance has increased from XXXX to XXXX out of the blue. When I go to my loan details page, my current balance for this loan still says XXXX. What is reported to me versus what's reported to the credit bureaus is not presented the same way. If they can attach that interest to my loan for credit purposes than the current balance on my loan should reflect that number reported to the bureaus not the same XXXX then another section listed as " unpaid interest. '' I believe that this interest should not be added to my credit report as it has not ever been reported up until this point and it is not reflected in the current balance in the loan details page on my online portal. I feel that I am being penalized for following my repayment plan that was assigned to me by my loan servicer. If my current balance is one thing on my loan details page, it should be the same on my credit report unless the interest capitalizes and is added to the original loan amount. This style of reporting currently used by my servicer makes my loans look like a credit card account and that I'm supposedly borrowing more money and constantly changing every month. An installment loan is not a revolving credit account, thus it shouldn't be treated as one with constant changes in balances. An installment loan is only supposed to affect your credit score if you miss a payment or default. Neither of which has happened yet in seeing a 47 point drop which is ridiculous! This will adversely affect my ability to apply for a mortgage or any other lender based activity that my credit score is based on due to an account that I've never missed a single payment on. My credit worthiness is being depicted inaccurately because of this loan servicer. Please help me resolve this.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2018-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-12
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: This student loan pertains to Loan Sequence # XXXX, XXXX, disbursed by XXXX XXXX XXXX, in XX/XX/XXXX. To date, XXXX has changed name, to XXXX XXXX, which I believe again, has changed to another name which I do not know yet. I called XXXX XXXX XXXX, Tel. # ( XXXX ) 3 weeks ago in XX/XX/XXXX, to complain about the overdue charges of more that, {$1400.00} out of the current principal balance of {$30000.00}. I asked them to evaluate and verify all our payments that were submitted since, XX/XX/XXXX, because this specific private student loan sequence # XXXX were paid ahead or in advance. It resulted to being paid ahead, or advance because AES, did not pay or recorded any payment to each individual student loan, that AES were servicing before it defaulted and were charged off by AES in year XXXX. One of the student loan was acquired by XXXX XXXX XXXX XXXX XXXX, as of the moment, this collection agency is making our life in America miserable, we are in hopeless financial condition, because of the default judgment that was filed by XXXX XXXX, of XXXX XXXX XXXX XXXX XXXX of XXXX XXXX. The 3 others student loans became defaulted because of no record of payment posted, but AES received our money to pay for each of the student loan, that AES was servicing during the time in XXXX to XXXX AES did not call our attention, they continued recording our payment into this loan sequence # XXXX, and no payment was recorded in other loans, although AES XXXX received all the payment to each of the individual student loans. My Son XXXX has also filed a complain, in XX/XX/XXXX, but his complain is about XXXX XXXX XXXX XXXX XXXX XXXX XXXX, pertaining to one private student that no record of payment was made by AES, so they discharged the student loan, and were put to a default judgment without the borrower and co-signer knowledge. This is one proof, that supports that XX/XX/XXXX, was paid ahead, and all our payment was recorded under this disbursed loan XX/XX/XXXX, sequence # XXXX. As a result all our payment were compounded remitted and paid to XXXX XXXX XXXX Student Loan. That is why I am requesting to evaluate this student loan disburse in XX/XX/XXXX, loan sequence # XXXX, because this is where all the monies were paid. This loan sequence # XXXX, actually was the root of all our private student loans problem, the inefficient, chaotic and mismanaged recording and submission of our payment to XXXX XXXX XXXX by American Education Services. I would like to state a fact, that when our circumstances improved above buying our food, and the scarce ability to pay our financial obligation, we started paying religiously even up to this writing. But it is sad, to think and really a serious financial despondency of our family, that even our food money is being used to pay for all our student loans, because we want to honor the contract of our student loan. But we would like to ask your help, it has been four 4 years that we have been writing a complain to your office, until now we have not found alleviation to our misery. This amount of {$1400.00} have accrued since XXXX XXXX, because AES, have started billing us the amount of {$300.00}, which we could not afford, so now it accumulated to this more than {$1400.00}. I used to be paying {$150.00} a month, because we were in paid ahead status or in advance of the payment to this loan sequence # XXXX, disburse in XX/XX/XXXX. But, AES suddenly imposed on us this amount of {$300.00} every month so it accumulated to this amount of $ 1,400.00+ because we did not have the means to pay. This is excluding to the current monthly payment of {$360.00}, to the current balance payable of {$30000.00}. I would like request that AES evaluate and adjust this student loan sequence # XXXX, XX/XX/XXXX, for all the monies paid ahead status or advance payment from XXXX to XXXX. I would like to request that this paid ahead status be adjusted so that the overdue amount of {$1400.00} can be erased and my monthly payment be lowered. I have sent you 8 pages of supporting documents, and the No. 1 page clearly reflected the original amount of this loan sequence # XXXX, disbursed XX/XX/XXXX, it went to the balance of {$22000.00}. When all of our private student loans except the XXXX loan, which was recently added in XX/XX/XXXX, all the amount was identical which ranges from {$33000.00} +, why this loan sequence # XXXX, just an amount of {$22000.00}, because it became paid in advance or paid ahead in year XXXX to XXXX which I stated in this letter, that all our payment were not paid to the individual student loan but to this loan only sequence # XXXX, that is why it became XXXX, XXXX as opposed to in comparison to our other student loans which still ranges from {$33000.00} up.
Company Response:
State: CA
Zip: 90620
Submitted Via: Web
Date Sent: 2018-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Issue : Multiple loans from two degrees listed as " in school deferment '' from XX/XX/XXXX to XX/XX/XXXX while I completed the second degree. Graduated XX/XX/XXXX. All loans were in grace until XX/XX/XXXX. I applied for an IBR before grace period ended. I received a notice XX/XX/XXXX saying that one loan ( for {$2000.00} ) had defaulted and was sent to collections. They said this will be reported to the credit bureaus. Since then and now, after filling out two IBR requests, I have received three bills this month ( XXXX ) for the rest of my loans, all with different amounts and due dates. XXXX XXXX can not provide me with anything on paper that says which amount I should pay each month. XX/XX/XXXX : I called XXXX XXXX XXXX. I spoke to XXXX, representative, and explain the situation. She said she will forward matter of defaulted loan to her supervisor. She said it seems to be an error because the loan was reported current until the day it was sent to default. XX/XX/XXXX I received a bill in my paperless inbox for {$280.00}, due XX/XX/XXXX. XX/XX/XXXX I received a bill in my paperless inbox for {$450.00}, due XX/XX/XXXX. XX/XX/XXXX XXXX XXXX No wait. I spoke with # XXXX, XXXX, representative. He said to get on the IBR, I need to only pay a {$5.00} exit payment, and that the prior rep working on getting the erroneously defaulted loan recalled. I agree to call back with my bank info to make exit payment of {$5.00}. He also said I should call back periodically to check on status of defaulted loan. XX/XX/XXXX XXXX XXXX. Rep # XXXX said I need to talk to a loan specialist, she said that her screen shows I need to pay about {$1000.00} now. I was transferred to loan specialist, wait time 15 minutes. Loan specialist # XXXX, XXXX, said to disregard bill for {$450.00}, there is no {$5.00} payment option, and to pay {$280.00}. XX/XX/XXXX I logged into XXXX, and it displayed {$280.00} as the total amount due. I made a payment of {$280.00}. XX/XX/XXXX I received a bill in my paperless inbox for {$320.00}, due XX/XX/XXXX. XX/XX/XXXX XXXX. I call back to check on status of erroneously defaulted loan. Rep # XXXX, XXXX, said I need to talk to a loan specialist. On hold until XXXX. Rep # XXXX, XXXX, said there is no response yet to the investigation of why the one loan was defaulted. She said she put in a request to have it expedited. She said I will get a paperless inbox response. She said my {$280.00} payment is being processed. XX/XX/XXXX I received an email from XXXX stating that my upcoming bill of {$450.00} was approaching the due date XX/XX/XXXX. I logged onto XXXX and it displayed {$0.00} payment due. XX/XX/XXXX Called to ask about bill reminder I received via email and about erroneously defaulted loan. On hold for ~13 minutes because initial rep could not answer question, transferred to loan specialist. Also called to ask about loan sent to default, service rep rude and said the issue has not been resolved and, it could take 2-3 months, and could be reported to credit bureaus in the meantime. Also asked about multiple bills sent to paperless inbox. Rep told me to " disregard '' bills for {$450.00} and {$320.00}. XX/XX/XXXX I logged into XXXX and it displayed {$0.00} payment due. XX/XX/XXXX I logged into XXXX and it displayed that {$450.00} is due by XX/XX/XXXX.
Company Response:
State: MN
Zip: 55408
Submitted Via: Web
Date Sent: 2018-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-11
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Before going into the business of collecting debts for creditors from North Carolina consumers, a collection agency must first obtain a state collection agency permit. A collection agency must also include its permit number in each written communication with each consumer debtor. AES has not furnished any proof that I executed a contract from the original lender. AES is not permitted to collect in NC and will not furnish its permit number as enforced by NC Law to do so on ALL written documentation.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have had multiple problems with XXXX XXXX 's handling of my loans under the Public Service Loan Forgiveness Program. Most importantly, I have called in multiple times to verify that all of my loans were eligible for forgiveness within 10 years, and multiple times I have been told that they were. For instance, I called in XX/XX/XXXX to verify that my monthly payments were correct, as I had just recertified my employment and the payments increased more than I expected. I asked the associate to check how many qualifying payments I'd made and to make sure that everything was on track and my loans would be forgiven at the end of the 10 year period. The associate did confirm that everything was on track and all of my loans would be forgiven at the end of the 10 year period. On XX/XX/XXXX, I called XXXX 's customer service line to address an issue with the recertification of my employment and the representative informed me that two of my loans were not eligible for forgiveness under PSLF, and that I would need to consolidate those two loans and restart the qualifying payments on them. I was volunteering at a summer camp for 2 weeks and did not have time to address the issue on the XX/XX/XXXX. Upon returning home, I contacted XXXX on XX/XX/XXXX. I spoke with an associate and a supervisor. Both said they were unable to help me and suggested I apply to consolidate the two loans and restart the 10 year period for forgiveness. I feel as though my loans have been terribly mismanaged and I have been deceived.
Company Response:
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2018-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been making regularly scheduled automated payments for over 10 years without a single missed payment. My total student loan debt is divided into three loans, 1 subsidized and 2 un-sub. I have been mailing personal checks for payment to principal on the lowest balance loan since XXXX XX/XX/2018. These checks have included specific instructions in a written letter to apply the principal payment to Sequence Loan # 3, with that info also included on the check itself. I have made seven payments this way since XXXX XX/XX/2018 while my regularly scheduled payments have continued to be made by automatic withdrawal from my checking account on the XXXX of each month in the amount of {$300.00}. Of the seven principal only payments I have made, 5 of them, including the one posted yesterday, XXXX XX/XX/2018, have been misapplied to all three of my loans instead of the individual loan I designated in writing. Each time I have had to either call customer service or email them to request the payment be correctly applied according my express written instruction. In each case they have complied but it takes them several business days to do so. I don't give a flying flip if they corrected each one, this is an incredible failure rate of 5 out of 7 payments over the last 86 days. They don't expect consumers to monitor every single payment like I do and they hope that these 'errors ' will go unnoticed. This is a direct and deliberate effort to keep students in debt for longer periods. Further, my 'principal only ' payments are being applied to interest also, which is illegal. I make regular monthly payments by automatic EFT which cover the monthly obligated interest on all three loans. AES claims that their fine print states that any payment received must be applied to principal and interest due compounded daily. They are using a loose and biased interpretation of banking & finance regulation to twist the process in their favor and keep students in debt for longer periods. Judging by the sheer volume of complaints I have read about PHEAA/AES it is clear that I am one of THOUSANDS of student-loan borrowers who are being screwed by this company. WHY ISN '' T ANY AUTHORITY DOING SOMETHING ABOUT THIS FRAUD!
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In XX/XX/2018 I submitted my IBR recertification. On XX/XX/2018 I received my results for my new IBR payments. I submitted a request to recalculate the amount shortly thereafter, requesting that the PAYE repayment plan be applied to my student loans. On XX/XX/2018, I was informed that four of my loans will have an IBR repayment amount of {$140.00}, while my remaining 18 loans were put on STANDARD repayment. I never requested my payments to be on standard repayment and I absolutely can not afford Standard repayment, as shown in my IBR applications. My upcoming bill for the month of XXXX is over {$4000.00} which would obliterate my ability to pay my bills and feed my children. This is the second time I've had the utilize the CFPB to get XXXX XXXX to do it's job and apply all of my loans to a consistent PAYE repayment plan. I shouldn't have to invest literally hours of my time fighting with XXXX, resubmitting documents, for them to do their jobs.
Company Response:
State: CA
Zip: 92116
Submitted Via: Web
Date Sent: 2018-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I originally was assigned to XXXX XXXX as my federal student loans lender in XX/XX/XXXX. Once I started making payments to them I was very careful about ensuring that my payment type would qualify for PSLF. I called several times to ensure this before I started making payments and was reassured on more than one occasion that my payment plan would qualify. In XX/XX/XXXX I was transferred to XXXX due to doing my first PSLF certification forms. I was just notified today that the 38 payments made with XXXX would not qualify although XXXX reassured me that my plan would qualify. XXXX also advised that there was no need to certify my employment until I reached 120 payments as I am a XXXX XXXX, but I acted on information from my company and am glad I did. I would like to know if there is an appeals process since I was acing on the bad information provided and have invested thousands of dollars that don't qualify.
Company Response:
State: SC
Zip: 291XX
Submitted Via: Web
Date Sent: 2018-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A