Date Received: 2019-05-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am working toward Public Service Loan Forgiveness. Fedloan Servicing is the services the loan. There are four months of payments that they have not counted as qualifying payments for public service loan forgiveness. The only explanation they have provided is administrative forbearance. I never requested any forbearance. I have requested that the months count or an explanation of why not multiple times in multiple forms. Payments were made each month. Often the same amount as the month before and after. My payments are automated. I pay the amount the servicer requests. As near as I can tell I met all regulatory requirements to have the payments counted. I work for the federal government a qualifying employer. I am on a qualifying plan and paying the amount set by the servicer.
Company Response:
State: CA
Zip: 93933
Submitted Via: Web
Date Sent: 2019-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-12
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: This is a continuation of the complaint i have already made through the CFPB - case number XXXX I contacted XXXX from Fedloan XXXX as she was assigned to my case after submitting a formal complaint to the US department of education. She is in charge of obtaining my promissory note and reviewing my interest rates as I have received previous documentation stating my interest rate was higher then the fixed amount. I sent her an email requesting to have a discussion regarding my repayment terms now that they have been changed to 120 months- to find out what my payments would be, how much my loan amount would be reduced etc. She called me on XX/XX/XXXX I informed her of the response I received from the CFPB regarding change in payment terms. She stated that typically the 120 months would start in XX/XX/XXXX, stating that my previous XXXX years of payments under the standard repayment plan ( I have paid several hundred dollars more then the actual amount in an attempt to pay it off faster ) would not go towards the 120 months. I questioned her on this because this was FRAUDULENT behavior on the part of Fedloan. My terms from the beginning should have been 120 months ( per US department of education guidelines which they state they follow ). Now that I caught them and made the formal complaint I CAN NOW RECEIVE THE CORRECT TERMS??? If that is the case FEDLOAN is continuing to DEFRAUD ME. She then informed me that my loan accrues {$15.00} in interest per day, approximately {$480.00} a month- approximately {$5700.00} a year. THIS IS COMPLETELY INCORRECT. My XXXX XXXX states my student loan interest received by lender is {$10000.00} over the past year. If FEDLOAN doesn't credit me for the months I have paid ( started paying my loan XX/XX/XXXX under the standard repayment plan ) which is XXXX years of payments they are now defrauding me of approximately {$27000.00} or MORE. Yesterday- XX/XX/XXXX I received my new repayment terms and they were 120 months starting XX/XX/XXXX. I refuse to allow Fedloan to continue to act in corrupt ways and take advantage of me which is why I decided to submit another formal complaint.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2019-05-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Some of my credit accounts are close and pay and are to to old to remain on credit file
Company Response:
State: FL
Zip: 33990
Submitted Via: Web
Date Sent: 2019-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-12
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: See attached documents in which I include dates, amounts, and actions that were taken by you and the company. Basically, I believe that I have completed all the payments and steps necessary to qualify for Public Service Loan Forgiveness, but the student loan company/servicer, FedLoan Servicing, has failed to properly account for all my payments and even has overcharged me for 3 months and refuses to refund me and continues to bill me even though I believe I already made the 120 qualifying payments. I have sent emails to XXXX as the company rep XXXX advised me to do, but the company has failed to respond in a timely manner. I have uploaded all documentation and evidence to my online account, yet the company fails to properly process the documents. I have called the company many times, getting promises that the company fails to keep. On my online account 's " File Upload History '' page, the company even took the extreme step to remove my " reason for upload '' and change the reason to something else, and never advised me that or why the company did this. I am attaching 16 documents, the filenames of which are : 1. File Upload History as of XXXX.pdf 2. XXXX Other - File Upload.pdf 3. XXXX Other - File Upload.pdf 4. XXXX Other - File Upload.pdf 5. XXXX Other - File Upload.pdf 6. XXXX Other 1 - File Upload.pdf 7. XXXX Other 1 - File Upload.pdf 8. XXXX Other 2 - File Upload.pdf 9. XXXX Other - File Upload.pdf 10. XXXX Employment Certification Form ( PSLF ) - File Upload.pdf 11. XXXX Other - File Upload.pdf 12. XXXX Application for Forgiveness ( PSLF ) - File Upload.pdf 13. XXXX email XXXX XXXX XXXX XXXX XXXX to XXXX re continued failures by FedLoan servicing.pdf 14. XXXX letter to FedLoan re continued failures.pdf 15. XXXX email XXXX XXXX XXXX XXXX XXXX to XXXX re Public Service Application for Forgiveness with supporting docs.pdf 16. Public Service Application for Forgiveness - XXXX XXXX - with supporting docs - XXXX escalated email.pdf The attached documents should be read in chronological order as I sent them to FedLoan Servicing. The filenames have a 2-digit month, day, and year. The first document - File Upload History as of XXXX.pdf - shows my File Upload History as well as the date and reason for upload. I sent the next 11 documents to FedLoan directly by uploading the documents to my online account. These documents have filenames ending with " File Upload ''. After these uploaded documents were not properly or timely processed, I called and complained to FedLoan, who then advised me via voicemail - not in writing, of course, so as to *not* have a paper trail - to email FedLoan via XXXX. So, the last 4 attached documents were emailed to the XXXX email address, who as of today, XX/XX/XXXX, has not acknowledged receipt or replied in any way. I believe these documents accurately and comprehensively summarize all the problems with FedLoan 's processing or failure to process my payments and my applications for Public Service Loan Forgiveness properly or timely. I believe FedLoan is engaging in fraud and theft by overcharging me, not refunding me, and not processing my payments and my applications for Public Service Loan Forgiveness properly or timely. FedLoan has failed to properly or timely communicate with me. I would be happy to sign onto any lawsuit CFPB or other entity or individual has filed against FedLoan. I would be happy to provide any other documents or information and answer any questions CFPB staff may have about these matters. There are more documents, but I am sending what are the most important and relevant ones now. My case is very well-documented with plenty of written evidence to prove my case.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XX/XX/XXXX I made all of my loans direct loans in order to participate in the Public Loan Forgiveness Program ( PSLF ). I worked with an employee of XXXX XXXX XXXX to get everything in order to begin the program of making 120 qualifying payments to then be forgiven. I went on the repayment plan I was told I needed. I paid on time for years. On XX/XX/XXXX during my annual review I spoke to an employee who told me I had made 33/120 qualifying payments. On XX/XX/XXXX I faxed over my annual employment certification form and annual documentation of income for repayment recalculation amounts. On XX/XX/XXXX I was informed via phone that I only had 11/120 payments qualified! Since I should have been well over 40 I was shocked. I spoke to many different employees and was told in the end that I wasnt on the correct repayment plan from XX/XX/XXXX to XX/XX/XXXX. Due to their error, I now have only 59 qualifying payments towards PSLF when u should be at 120 soon. They provided incorrect information to their borrower and are doing it to many. If this situation is not remedied and my qualifying payments are not adjusted to reflect the 33/120 that I was given on XX/XX/XXXX I will hire a lawyer to expose what they are doing to make this process practically impossible for all. Thank you for your help in trying to remedy this unfortunate situation.
Company Response:
State: PA
Zip: 15068
Submitted Via: Web
Date Sent: 2019-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: The information that is being reported on my student loan is accurate and I am not able to make payments or set up payment arrangement because my birthday is listed wrong. I have been denied a mortgage loan because of this delinquent showing. I have faxed and scanned copies of my social security card and drivers license because they said that was the only way to change it, but no change has taken place. I can not even set up an online account to make payments because it gets kicked back every time I get to the personal information part to enter my birthdate.
Company Response:
State: TX
Zip: 76548
Submitted Via: Web
Date Sent: 2019-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-09
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I received a letter from Fed Loan stating I was delinquent in XXXX and XXXX therefore 4 years later in XXXX they will be robbing me again and adding back to my loan a balance {$87.00}. They need to get their act together. My balance doesn't go down and when I try to pay a loan down, my principal balance does not go down. I have filed many complaints and no one - not even the CFPB cares. SOMEONE NEEDS TO DO SOMETHING AND REVIEW FEDLOAN PAYMENT APPLICATION PRACTICES. NOW THEY ARE COMING BACK 4 YEARS LATER THAT THEY ARE REMOVING MY REBATE AND ADDING IT BACK TO MY LOAN BALANCE. DOES ANYONE SEE ANYTHING WRONG WITH THIS OTHER THAN ME.
Company Response:
State: AZ
Zip: 85254
Submitted Via: Web
Date Sent: 2019-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Good afternoon, My servicer XXXX, American Education Services, sent me mailing about my deferment ending. I called in and spoke with a representative in XX/XX/XXXX applying for a new deferment which was supposed to cover me until XX/XX/2019. I received negative remarks on my credit, which showed my payment as past due. I called into AES and they said they have no record of the deferment and they weren't any notes on my account. I found the paper where I documented the name of who I spoke with, the date and time, etc. The new representative explained she was unable to locate any information and would assist me with processing my documents at that time. I was given a three month deferment on the phone with the agent, and informed for sixth month deferment they would mail me a form which I would need to complete and mail in. I asked for a forensic review of my case, with all associated calls to be pulled to determine why the original deferment approval wasn't recorded and to update my credit report with the appropriate information. I shouldn't have negative remarks on my credit for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. This needs to be corrected immediately.
Company Response:
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2019-05-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I filed a complaint regarding some of these issues on XX/XX/19. I finally received a response on XX/XX/19. For reference, the complaint number is XXXX. In the response, my issues were not addressed. I asked for a review of my account financials as the transfer from XXXX XXXX to FedLoan was clearly and massively disorganized. Instead, they ( not even FedLoan themselves ) simply reviewed communication history and payment history. Secondly, I addressed concerns about requests to remove my paid ahead status not being fulfilled ( as I have received no written confirmation of this ). Instead, they simply explained what paid ahead status means and why it can affect PSLF eligibility of my payments. I already knew this, thats why I have concerns about the paid ahead status not being removed as I have requested. Lastly, I expressed concerns about why I was told you can not merge my two due dates into one without it affecting PSLF eligibility as I had repeatedly been told by FedLoan. However, they took it upon themselves to merge these dates without asking me or confirming that it will not affect PSLF eligibility. It took them nearly two months to give me an inadequate response. Time that has led to further troubles with the company. Lastly, since I have filed this complaint, I had to reapply for direct billing. However, after reapplying, FedLoan automatically put me into forbearance for the month of XX/XX/2019 ( against any wishes or requests of my own ). When I called to ask about this, they mentioned that this is standard practice due to delays in direct billing. This is highly unethical practice. They should notify borrowers to say they need to make a manual payment for the affected months. As a result of this, I received a highly stress-inducing letter regarding interest capitalization on my account ( totaling {$5000.00} ) that needed to be paid before the end of the month or it would be added to my balance. When you sign of for auto pay for any other service they give you notifications that it would apply to the next billing cycle and that a manual payment is required for the current billing cycle. FedLoan just assumes borrowers can not pay and puts them into forbearance which happens to disqualify payments from PSLF. I was able to get the forbearance removed. However, I am sure many borrowers were affected by this and simply did nothing because they didnt understand or had already given up fighting FedLoans XXXX services. This kind of practice ( among many other practices ) warrants a criminal investigation. Virtually every mistake FedLoan has made regarding my account has ruined eligibility of my payments for PSLF. At this point, it is not gross incompetence- it is highly intentional sabotaging of borrowers accounts. I am giving FedLoan Servicing one more chance at addressing my concerns before I take them up with a lawyer.
Company Response:
State: KS
Zip: 66213
Submitted Via: Web
Date Sent: 2019-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-09
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: After my student loans had went into repayment the payment amount was too high. As a result of the high payment I had applied for options regarding a lower payment. The documentation that was requested to make arrangements was sent to the company. The documentation was either not enough or not what they needed. As a result to the runaround my credit report shows that I have 84 missed payments from XX/XX/XXXX-XX/XX/XXXX a total of six missed payments for each student loan account as they are not consolidated. I was finally able to get onto an income driven repayment plan after speaking to the right person and bring the account to current.
Company Response:
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2019-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A