Date Received: 2019-05-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Student loan accounts were under XXXX Forgiveness. They were forgiven after completing long process with this agency. Everything was squared away. First this agency was servicing the account when it was forgiven. XXXX XXXX XXXX XXXXXXXX XXXX Installment Closed XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX XXXX Installment Closed XX/XX/XXXX Then, after two years, this agency started servicing THE CLOSED FORGIVEN ACCOUNT [ XXXX XXXX XXXX ] and below is what they did to my previous XXXX FORGIVENESS ACCOUNTS WITH XXXX XXXX XXXX XXXX Then, I have contacted XXXX XXXX XXXX and tried to resubmit the same information that I submitted to XXXX XXXX XXXX XXXXXXXX ; however, rude customer service representative, no answer in regards of my student loan forgiveness that I was already granted by the previous servicing agency and also accounts blow-up my credit report with seperate accounts in total of 15, while in the first agency it was a simple one account. I have did my time XXXX and I am still in the XXXX field in XXXX and I am trying to purchase a home, but these accounts that came up last year need to be removed from my credit report as they were in the first place forgiven. XXXX XXXX XXXX does not care about the consumers and is not aware of the accounts they are actually servicing. My accounts were closed and forgiven through my employment at XXXX XXXX XXXX XXXX from XX/XX/XXXX. Please review my case, I have been trying to contact this agency via mail and phone, but no response at all. XXXX XXXX XXXX XXXX {$2000.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$1500.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$13000.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$26000.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$2900.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$5700.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$5600.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$4600.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$3100.00} Installment Current XX/XX/XXXX XXXX
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-01
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Hello, I recently logged into my account on myfedloan.org in attempt to payoff a few loans. The website is actually pretty intuitive and easy to navigate, and I was able to quickly identify how much my payoffs are. The site makes you select : payments & billing, loan payoff, selections of loans, payoff date ( to calculate interest ), then your banking info. So I did these steps on XX/XX/19 and the system advised me that the 3 accounts I wanted to payoff totaled {$7700.00}. I made the payment, and double checked they were in fact closed XXXX. It shows that I still owed a interest amount that previously showed when I selected payoff from XX/XX/XXXX. I contacted them, the lady helping me was nice, tried viewing my issue, but couldn't give me an answer as to why it generated additional interest that in their screen shows me I paid off in full. Her answer was " you must have paid only principle not interest '' I advised her and offered to walk her through my screens, their system does not allow you to pay only principle, furthermore the payment history screen shows that I did pay the interest that is reappearing in error. Clearly it would be foolish to pay some obscure amount of money ( {$7700.00} ) for no apparent reason. I know their system advised me that this amount would in fact pay the loans off completely, please help identify what is going on.
Company Response:
State: OH
Zip: 440XX
Submitted Via: Web
Date Sent: 2019-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-01
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In XX/XX/XXXX my loans were disbursed for the PSLF, which requires me to have automatic withdrawals for the rate I qualified for. My goal was to keep regular monthly payments going so that this loan wouldn't be dragged on longer than 10 years ( 120 qualifying payments ). This goal however has been met with adversity beyond what any hard working citizen should have to go through. Payments started being withdrawn on XX/XX/XXXX by the XXXX XXXX XXXX, already setting me two months behind since my loans were disbursed in XX/XX/XXXX. No explanation as to why. For some reason, my automatic payments stopped after XX/XX/XXXX from my bank, which was the last payment made to the XXXX XXXX XXXX and my loan servicing company was changed to XXXX XXXX. In XX/XX/XXXX my monthly payment didn't count as well. From XX/XX/XXXX - XX/XX/XXXX my monthly payments counted ( according to XXXX XXXX ), but those ACH transactions were never sent from my checkings account where the previous automatic ACH transaction were being withdrawn from. In XX/XX/XXXX, XXXX XXXX placed me in a forbearance without any explanation why. On XX/XX/XXXX, the first ACH withdrawal from XXXX XXXX appears. The XXXX program I qualified for, paid XXXX and without my consent, they place my loans in a paid ahead status from XX/XX/XXXX to XX/XX/XXXX, which does not qualify monthly payments towards the 120 total payments of the PSLF program. This pushed my loan even further from being forgiven. In XX/XX/XXXX they confused my loan with my XXXX XXXX obligation and converted my XXXX XXXX into loans, despite the fact that I met all requirements for the XXXX XXXX. I spent weeks trying to send them documents proving my XXXX XXXX obligations was met. Finally they converted my XXXX XXXX back into a XXXX, however, they made a mistake and put my PSLF in forbearance instead of my XXXX XXXX while they investigated the situation. Pushing me further back from my goal. Later on, I'm placed on forbearance again in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX due to documentation in which, according to them, will not be received in time that will verify my income for the income based repayment option the PSLF program requires. They blame me for not sending the documents in time when each time I have submitted the paperwork, the paperwork that was submitted was not filled out correctly to optimize the lowest monthly payment I am able to afford due to bad consultations over the phone and poor customer service from people that worked there getting back to my concerns. Their lack of communication and lengthy clerical processes to address any issues put me in a corner with only two options : to pay the regular monthly payment close to approximately {$900.00}, which I can't afford, or place my account on forbearance. The total delay to my PSLF program, due to clerical issues and the mishandling of my loans, has totaled 21 months. That's almost two more extra years that I will have this financial burden after I have done everything on my end to keep my monthly payments on track.
Company Response:
State: CA
Zip: 92648
Submitted Via: Web
Date Sent: 2019-05-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-01
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: XXXX is my loan servicer. They asked me to complete my income based loan repayment certification, and that they would send me a letter updating my loan payment details. I submitted this before the deadline of XX/XX/2019. Now, my payment has doubled without any communication from the company. When I logged onto my account, they had put my loan in the Revised Pay as You Earn, instead of keeping the Income Based Repayment repayment plan even though my spouse and I file separate taxes. When I called the company regarding this change on XX/XX/2019 at XXXX and the large monthly amount due, the first customer service representative said that half of my consolidated loans had been taken off of income-based repayment and put back on the standard repayment plan, in addition to the other half being put on Revised Pay as You Earn. This is very alarming as it means any interest would have been capitalized and added to my loan amount as soon as the Standard Repayment was put into effect. Furthermore, this would make these loans no longer eligible for PSLF program which I am eligible for. The representative then proceeded to put me on hold again for an additional 20 minutes until the phone line closed. I am struggling to get in contact with anyone that can help me.
Company Response:
State: ME
Zip: 046XX
Submitted Via: Web
Date Sent: 2019-05-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-30
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I consolidated all my loans to XXXX XXXX in XX/XX/XXXX to participate in PSLF and get a payment plan with IBR. In XX/XX/XXXX, my loans were transferred to XXXX XXXX. In XX/XX/XXXX, they were transferred again to FedLoan Servicing when I submitted my first employment certification. From XXXX, I was awarded a yearly XXXX XXXX XXXX Grant for my employment as a XXXX XXXX. In the fall of each year during the grant period, a lump sum payment of several thousand dollars was made to my loans. Additionally, I also paid my monthly payments in a timely manner. Sometime in fall XXXX, I was on the phone with my servicer about payment plans. During that phone call, the customer service rep just happened to mention that I was on pay ahead status due to the lump sum payment made in XXXX. She also told me that due to the pay ahead status, I would not be given any credit for the payments where I was on pay ahead status even though I made them every month. I then asked never to be placed on pay ahead status. Due to that error and not knowing this was an issue, I missed out on 8 months that could have been calculated towards my 120 payments. I was able to narrow down the window of time from around XXXX/XXXX XXXX to about XXXX/XXXX XXXX payments were not considered for PSLF. At no time did XXXX XXXX, XXXX XXXX or FedLoan Servicing ( all three companies were holding my loans during the aforementioned time ) inform me that the lump sum payments would not be counted towards PSLF nor did they seek my consent to place me on pay ahead status. The additional 8 months is significant because that could mean I am eligible for loan forgiveness in XX/XX/XXXX rather than XX/XX/XXXX. This amounts to about {$2800.00} in potential overpayments. ( I won't even get into the times FedLoan Servicing put me in forebearance automatically when I was switching payments plans ).
Company Response:
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2019-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-30
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: When my student loans were switched from XXXX to Fedloan Servicing ( XX/XX/2017 ), somehow many of my PSLF qualifying payments were " lost '' in transition. I initially contacted Fedloan about this issue in XX/XX/2017 ... Two years ago. They put in a ticket and I was told I would be contacted when it was resolved. Since then, I have contacted customer service about 8 times and get the same answer ... It is still processing and continue to wait. I would really appreciate an accurate count of my PSLF qualifying payments. I have been working hard for years making payments. I believe it has taken an outrageous amount of time to process this. Thank you and hope it can be resolved soon.
Company Response:
State: OR
Zip: 97402
Submitted Via: Web
Date Sent: 2019-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have a current principal balance of {$18000.00} on my student loans. I have submitted my XXXX ( Loan Repayment Form ) to XXXX XXXX XXXX on four different occasions : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX All occasions are documented and accounted for. At this time, XXXX XXXX with the Lead, Medical Incentives Branch ( DPAMM ) has not received the XXXX Form, which is necessary to pay my loan installment. My loans have been accruing interest in the meantime. Last spoke with XXXX XXXX Employee with reference number XXXX. She stated the from was expedited.
Company Response:
State: WA
Zip: 98119
Submitted Via: Web
Date Sent: 2019-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-29
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I seek your help to reduce a debt that has burdened me for 17 years and threatens to burden me for at least ten more my federal student loan debt. I graduated from XXXX College in Maryland in XXXX and in XXXX, began repayment of my XXXX XXXX XXXX Federal Direct Loan with a combined principal of {$44000.00}. In spite of making timely payments for the past SEVENTEEN years, my current principal balance is only {$35000.00} ( as of XX/XX/XXXX ). That is a difference of a mere {$9100.00}, or {$530.00} per year for each full year of my payment history. By contrast, I have paid more than {$2500.00} per year. Since XX/XX/XXXX, I have worked at a major nonprofit institution in XXXX. Although my employer is a qualified employer under the Public Student Loan Forgiveness Program and I made uninterrupted monthly loan payments during the qualifying period, this is not enough. In an email dated XX/XX/XXXX, I received notification that I do not have any qualifying payments because my repayment plan type is graduated rather than income-driven. The notice explained that I could convert my loan to an income-based option and work another ten years to receive forgiveness. I am a single woman and can not afford to almost double my monthly loan payment under the income-driven plans. I was encouraged recently to learn about the Temporary Extended Public Loan Forgiveness Program and quickly requested reconsideration. I understand that the program is for persons who were denied PSLF due to the wrong payment plan and assumed I had a fair chance at loan forgiveness. However, in an email dated XX/XX/XXXX, I was again advised that I do not meet the qualifications because the amount I paid in the 12 months prior to applying for TEPSLF was not at least as much as I would have paid under an income-driven plan. My current monthly payment amount is {$190.00}. The monthly income driven payment amount calculated by Fed Loan is {$380.00}. I beg of you, how could I have reached this amount if I was under the graduated repayment plan? This criterion for the TEPSLF continues to punish persons who have been paying faithfully and serving our communities.
Company Response:
State: PA
Zip: 19147
Submitted Via: Web
Date Sent: 2019-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My loan was transferred from XXXX to XXXX XXXX XXXX, and all paperwork was lost. They are quoting that I owe more than when it was transferred, although I have paperwork from XXXX from 2016 on what the loan amount was. They are nothing but XXXX when you call to try to get any information, and they have told me numerous times that files and records were lost when they took over XXXX.
Company Response:
State: NY
Zip: 139XX
Submitted Via: Web
Date Sent: 2019-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-29
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: On XX/XX/2019 I faxed a form to fedloan servicing that they needed to fill out and mail back to me as soon as they received it. I confirmed they received it on XX/XX/XXXX. I have to have this original stamped form from fedloan servicing in my hands so I can mail that form and my employer verification form to Florida board of education by XX/XX/XXXX. If the Florida board of education does not receive these forms by XX/XX/XXXX I get kicked out of this program that is paying $ XXXX/year for 3 more years to my student loan ( {$12000.00} over 3 years ). As of XX/XX/XXXX I had not received the form from fedloan. I call them on XX/XX/XXXX and was informed they received my form on XX/XX/XXXX but someone misfiled it as a mortgage verification. The person I spoke to said the fastest turnaround time she can do is 3 days. I should have had the form yesterday. As of now I have had to call off work and make plans to fly to XXXX from XXXX tomorrow so I cam drive to XXXX PA and go to the fedloan servicing office and pick up the form in person and then drive back to XXXX and fly back to XXXX. Then on XX/XX/XXXX I will miss another day of work so I can drive to XXXX ( 3 hour drive each way ) to deliver the paperwork to the Florida department of education since they have to have paperwork in hand by XX/XX/XXXX. I am extremely unhappy that I am spending/losing money because the fedloan servicing personnel misfiled something. {$12000.00} is a lot of money and I am the one that is suffering due to their incompetence.
Company Response:
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2019-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A