Date Received: 2019-08-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Sent a dispute on XX/XX/2019 requesting validation and hearing regarding a letter I received from PHEAA threatening garnishment. I received a response back on XX/XX/2019 with proof that the debt is not as much as being reported on all three credit bureaus. PHEAA is reporting my balance as {$55000.00} I received a statement only showing {$29000.00} and that amount I do not feel I owe. No printout of interest, no breakdown of classes I had taken showing why my balances are {$29000.00}. My credit report is not accurate, and I requested correction a fair hearing to make the adjustments as necessary. ( This account is for the Puerto Rico division only ). Also, in my letter I sent a request to no longer contact me by phone and I'm getting constant phone calls still by personal. Violation of Cease and desist as given in my last letter. Please see attached letters to this file. POA on file for my acting agent, XXXX XXXX.
Company Response:
State: TX
Zip: 78665
Submitted Via: Web
Date Sent: 2019-08-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX To Someone That Can Help Me : I am submitting a complaint regarding serious life-changing issues that Ive been experiencing with my loan service provider, FedLoan Servicing. I graduated in XX/XX/XXXX, and immediately submitted a request to have my loans deferred. I submitted this request via fax, electronically, as well as via mail. I was informed by several representatives that my request had been approved in XX/XX/XXXX, and several others mentioned that my loan consolidation was changed and that I had to begin repayment immediately following my graduation in XX/XX/XXXX. Simply put, I was extremely confused as to how my loan consolidation was changed without my acknowledgement, and how could half of the staff inform me that my loans were deferred, and the other half mentioned that they werent? This has been an ongoing battle for months now. Between XXXX XXXX, I re-enrolled in school at XXXX XXXX University, in which I have provided extensive documentation to FedLoan Servicing, i.e., transcript evaluations, acceptance letter, course list, MPN submission, etc., to prove that I actually qualified to have my loans deferred. I was awarded federal financial aid, which also serves as proof that I have been enrolled in school for months. Because FedLoan Servicing refuses to grant me an in-school deferment, I have faced a serious life burden, in that that have illicitly reported to all three major credit bureaus that I have defaulted on my student loans in excess of {$93000.00}. This negative reporting has had a very serious adverse effect on my life. I have been withdrawn from the security clearance process with my current company, and I am facing possible termination due to the incorrect reporting that FedLoan Servicing has placed on my credit report, as I was required to submit a Financial Disclosure for the security clearance process. I have tried to resolve this issue for the past 6 months, but every representative tells me something different when I call and/or submit an email request. I have proof that my loans were actually approved for deferment, due to the incorrect reporting earlier in XXXX ( an Administrative forbearance was placed on my file because of this ). However, FedLoan Servicing has once again reported negatively to all three credit bureaus on XX/XX/XXXX, that I have defaulted on + {$93000.00} in student loans. I am completely disgusted with the way that I have been treated by FedLoan Servicing, and it is unacceptable. FedLoan Servicing has completely ruined my life, and refuses to remove the incorrect reporting status from my credit reports, which has caused my credit scores for all three ( 3 ) bureaus to plummet in excess of 100+ points. I even have proof that the loans were never in default, as a recent report from XXXX shows that they just reported it as defaulted by 90 days, but during the 90 days, it also shows as paid. I have also submitted 5 electronic requests since XX/XX/XXXX for an in-school deferment. This company refuses to take responsibility for their illegitimate, inaccurate reporting to the credit bureaus. I have practically begged FedLoan Servicing to remove the negative marks from my credit reports, but they continue to give me the run around or refuse to respond to my written requests. I am losing everything because of FedLoan Servicing negatively reporting to the credit bureaus, when by federal law, I had the right to an in-school deferment and/or forbearance. This company needs to be stopped and held accountable for ruining peoples lives, and refusing to take ownership for their errors and poor customer service in trying to resolve mistakes that they have made. It is completely unfair and unethical to be treated in this manner by FedLoan Servicing. Very respectfully,
Company Response:
State: VA
Zip: 22030
Submitted Via: Web
Date Sent: 2019-08-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am making payments on my student loan to Fedloan towards Public Service Loan Forgiveness. This is a program in which your debt can be forgiven if you make 120 on-time monthly payments while working for a non-profit. Annually I file a certification form certifying my payments as qualifying towards forgiveness. During my last certification in XX/XX/XXXX I was informed that the payments I made of {$200.00} in XXXX, XXXX and XXXX of XXXX were not counted towards PSLF. This is a mistake as I made the payments on time and have been employed at the same non-profit where I work now for over 3 years. I called Fedloan and brought this to their attention in XX/XX/XXXX after I reviewed their records and discovered their error. I have not heard back from them in the 6 months since then. I called them about this today and was told it has not yet been reviewed and they could not give me a timeline of when it will be reviewed. In XX/XX/XXXX I also requested a list of the dates of all payments currently being counted towards PSLF and have not yet been provided this list. I had a similar terrible situation previously with Fedloan where payments were not counted in error. This was eventually resolved, but it took over a year. I called and emailed Fedloan over 20 times during that year and I could never get them to review their error. They only finally resolved the matter after I asked my congressman to contact them. I am very confident Fedloan has no intention of reviewing the errors on my account ever unless they are forced to by the CFPB. Fedloan is absolutely the worst company I have ever had to deal with. Thanks for your help.
Company Response:
State: CA
Zip: 92109
Submitted Via: Web
Date Sent: 2019-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-15
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I am a XXXX XXXX XXXXr and have applied for PSLF. My verification of employment was approved on XX/XX/XXXX. I was told it would take up to 90 days to process and count the number of qualifying payments have already accrued. As of today XXXX, XXXX, XXXX, this has not been done. I have repeatedly emailed FedLoan to ask when this will be completed and they keep telling me it takes time. I would like this to be completed so I know how many payments I have left before I qualify for loan forgiveness.
Company Response:
State: IA
Zip: 502XX
Submitted Via: Web
Date Sent: 2019-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Missed payments in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. But on my credit report it states I have a total of 54 missed payments, not 9.
Company Response:
State: TX
Zip: 78641
Submitted Via: Web
Date Sent: 2019-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I called the agency in XX/XX/XXXXand had payments deferred on the account as I had lost my job with my employer. In XX/XX/XXXX I noticed that late payments were being reported and contacted the agency again. When I spoke with them they stated that they were fix the late payment records to reflect them being deferred. As of now I show late payments for XX/XX/XXXX-XX/XX/XXXX
Company Response:
State: CO
Zip: 80127
Submitted Via: Web
Date Sent: 2019-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I graduated from XXXX on XX/XX/2019. I was supposed to be in a 6 month grace period until payments start. I am also a transfer student and begin XXXX College for more than 1/2 time on XX/XX/19. Unfortunately, FedLoan ignored the grace period and has been harassing me since I graduated and demanded payments begin on XX/XX/2019. My mom, XXXX XXXX SS # XXXX, also has a ParentPlus loan with FedLoan and she is having the same issue so I am filing this complaint for both of us. I have updated my " transfer '' status numerous times beginning on XX/XX/2019 only to receive the following response : " Thank you for using the school/grace update feature! Generally, we receive weekly updates from your school automatically, but it may take some time for your in-school status to be confirmed. This update can happen before you start school or in some situations not until you've already started your new classes. If we don't hear from your school closer to your class start date, we will follow up with you to provide next steps if needed. '' I have also followed up with an email explaining my situation ; however, I have never received a reply to my emails to customer service : " XXXX Thank you for contacting us! We received your School Enrollment Status question, and will get back to you as soon as possible.In the meantime you can review your account details through Account Access. '' My credit report has been affected. Bottom line, regardless of my school notifying FedLoan, I was supposed to be in a 6 month grace period and FedLoan completely disregarded. Not to mention, XXXX has notified FedLoan that I transferred to XXXX and will begin school on XX/XX/2019.
Company Response:
State: PA
Zip: 19607
Submitted Via: Web
Date Sent: 2019-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: At the beginning of XX/XX/2018, I had finished my 9 month loan rehabilitation program and my student loans were transferred to Fedloan Servicing. I did not receive any sort of letter until I went through my spam mail and found the notice. The new terms of my payments were to be 3 payments, XX/XX/XXXX - XX/XX/XXXX - XX/XX/XXXX, of the same rate as my rehab, {$63.00}, then transition to normal income based payments of {$110.00}. I made one payment of {$120.00} to cover the first two payments due to me finding out a month late that fedloan took over my account. Once it came time to make my third payment, fedloans site said that the 3rd payment was over {$500.00} instead of the {$63.00} it was supposed to be in my repayment agreement. Initially I had sent an email request, the first one on XX/XX/2018, through the site multiple times to address the issue with no response. It was difficult for me to find time to call due to work schedule. Finally on XX/XX/XXXX I was contacted through email by a Fedloan agent named XXXX, who offered no help and told me all I could do is put in a forbearance or deferment request to fix my late account. At this time she stated my past due was {$630.00}, which was XXXX incorrect bill of over {$500.00} and XXXX of {$110.00}. Finally in XX/XX/XXXX I was able to get someone who did more than just stat my bill was due. After going through everything she realized there was a billing issue and advised to place a deferment on the account backdating to the XXXX bill to essentially removed the due amount, and begin fresh the next month on the {$110.00}. Towards the end of the call the phone line went dead, at this time I assumed that the order was put in and my account would be fixed. Once XX/XX/XXXX came around nothing had changed on the account and it was still past due for upwards of {$900.00} at this point. I called back into Fedloan, explained everything, and after working with a service rep who called multiple departments including Billing to verify that the issue was on their end, she essentially said that the billing department recommended to put in a forbearance, to fix the account backdated to XXXX, to clear up their issue, and start it back at the {$110.00} payment. Originally I was opposed to this idea because during the forbearance, interest would still accrue and that wasnt fair to me, but they said it was all they could do, instead of just fixing the amount due for XXXX. So the rep put in the request for an administrative forbearance, to cover from XXXX to XXXX, then did a normal Forbearance to clear up to XXXX. No idea why all the way to XXXX, but I just took the solution and left it at that. In XXXX, Fedloan reported to all Credit company 's that I had a missed/late payment in XXXX. This is showing 9 times for the 9 different student loans on the account. Since then I have submitted multiple disputes both directly to the credit bureaus and, after contacting Fedloan multiple times, submitted the dispute form sent to me by the service agents directly to the fedloan credit department. Every time it comes back as resolved and with no changes. Recently I have spoken to 2 supervisors at fedloan who went through my account and all the notes and both told me that there WAS an error on the account and they were going to submit an email/form to the credit department at fedloans end to reexamine and remove the late payment. Today I received yet another email stating that they were not changing what had been reported. Now I am filing complaints against Fedloan to hopefully get this resolved as THEIR messup is costing me tons of interest and keeping my credit score low showing 9 missed payments. Almost all of the documents on my account showing any responses, requests, or my initial loan terms, has been removed from my account as well, so I can not download most of the proof, except what I currently have available in my email. I'm attaching the forbearance letter clearly showing the Administrative forbearance put in to resolve their mistake, the confirmed receipt of my first contact attempt, as well as the first email I received showing my attempt to resolve well before the XXXX resolution.
Company Response:
State: OH
Zip: 45140
Submitted Via: Web
Date Sent: 2019-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am having issues using my XXXX XXXX XXXX XXXX and XXXX XXXX payment of interest during my time of service with my student loan provider ( FedLoan ). I submitted an interest payment request through my.americorps.gov portal on XX/XX/2019 and it still shows " pending institution action, '' institution being FedLoan. I sent an email to FedLoan last week about this issue and have not hard back. Before my student loan provider was switched to FedLoan, I had no issues with XXXX processing requests very quickly from my.americorps.gov XXXX. I worry about how long this request has taken and how it will impact possible capitalized interest.
Company Response:
State: MI
Zip: 49120
Submitted Via: Web
Date Sent: 2019-08-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-15
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: I repeatedly tried to fax them information, verify information, and have processed information for student loan forgiveness, student loan consolidation, and income driven repayment. They continually did not process information in a timely manner, could not tell me if they received information, needed me to send information excessively ( faxed daily for over a month ), and overall mismanaged my account to the point where I should been on year 7 of student loan forgiveness and I am currently on roughly the 3rd year which they state can not be corrected in any way.
Company Response:
State: IL
Zip: 629XX
Submitted Via: Web
Date Sent: 2019-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A