Date Received: 2020-05-21
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have been part of the Public Service Loan Forgiveness ( PSFL ) Program for several years. On XX/XX/XXXX I uploaded the PSLF Certification form that indicates I have worked for the State of California for the past year and to continue my participation in the program to my federal loan servicer FedLoan. Due to the national health crisis all California State employees are working from home and do not have access to regular work flows. My HR representative and I provided electronic signatures to validate the certification. On XX/XX/XXXX I received correspondence from FedLoan that stated electronic signatures are not valid and only wet signatures will be accepted. This is in direct violation of the U.S. Electronic Signatures in Global and National Commerce ( ESIGN ) Act of 2000 and the Uniform Electronic Transaction Act ( UETA ). With the passage of the ESIGN Act of 2000, electronic signatures became legal in all states and U.S. territories where federal law applies. Electronic Signatures refers to any electronic process that indicates acceptance of an agreement or record. My electronic signature and the HR personnel 's electronic signature that were provided on my PSLF certification fit this definition. Furthermore, they are requesting that I ignore county and federal health recommendations to obtain a wet signature when electronic signatures are valid and legally binding. I wrote to FedLoan on XX/XX/XXXX to explain this and received an email from XXXX at FedLoan stating that only wet signatures were accepted. This is an illegal policy. Thank you for your assistance with this matter.
Company Response:
State: CA
Zip: 958XX
Submitted Via: Web
Date Sent: 2020-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I was shocked when I reviewed my credit report and found late payment on the dates below : XXXX XX/XX/2014
Company Response:
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2020-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Multiple instances over the years of being provided inaccurate and/or conflicting information which has been detrimental to my ability to pay off the student loan I have. I believe this company has purposely misled me with information to keep me paying at a rate that is unbearable and should be illegal. Most recently I was provided inaccurate information concerning relief due to COVID-19. I was led to believe that a move into " Forbearance '' would provide relief from the interest until XXXX. This happened in a recorded phone call in late XXXX, early XXXX. I can provide dates and details of conversations. On XX/XX/20, I was told the information that was provided to me concerning my loan was not as represented. These instances have happened for many years and now I am in need of assistance with a complaint as it appears this will not stop and I can't take it any longer.
Company Response:
State: NC
Zip: 27265
Submitted Via: Web
Date Sent: 2020-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been making payments that qualify for Public Service Loan Forgiveness on time and in full every month since XX/XX/XXXX. However, I was recently informed that as of XX/XX/XXXX only approximately 30 of my payments qualify. Over the years, on several occasions I requested that FedLoan Servicing recalculate my qualifying payments and provide me with an explanation for any payments it considers not to qualify. However, to date FedLoan Servicing has provided no such explanation and the miscalculation remains. Every month since XX/XX/XXXX should be counted as qualifying for Public Service Loan Forgiveness. Thus, as of XX/XX/XXXX for each of my loans I should have about 69 qualifying payments. Note that according to the FAQ linked below qualifying payments should include months in which multiple partial payments were made to total the full amount due, as well as months in which my scheduled monthly payment was {$0.00} based upon my income. https : //studentaid.gov/manage-loans/forgiveness-cancellation/public-service/questions
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2020-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: my name is XXXX XXXX, my social security is XXXX, i have XXXX kids, since XXXX i have been on defaulted loan, where becuase of ffact my children were young my children my tax return was like XXXX, and actual income was low, but becuase of the default fact debt collection took this money and not my children so we stayed in low income for 8 years. i used to reply saying my tax return is good is more than 10 % of my income, they used to say i should make monthly payment so defaulted loan lasted longer, but also the debt collection were also mean they would say i didnt sign the documents that say congratulation I'm off the defaulted loan etc. which made me stuck with them while i didnt have printer and refused to spend a day in the library, then i professionally got better job and XXXX got me garnished in XXXX and 3 garnishment were on my pay check with garnishment fee of XXXX $ for each garnishment, other than w2 with held by irs and all for debt collection so out of XXXX, my actual income was XXXX and yet 8 garnishment payment did not count as payment to get out of defaulted loan, because they called it involunteerly payment where when i saw the fees i told them i want to pay but once it take place they wont accept other than practice, but later i got fired and signed up for rehab and once i did 9 payments i got signed up to fedloans as if i'm still on defaulted loan which cost more, then i filed identity theft and within two months my loan got reversed back to department of education and they had me to restart loan rehabilitation program again, I tried to tell them many times i did these payments before they signed me up with fedloans but they just refused to listen, so again i did new rehab payments and did 9 payments and i was so excited finally that the 9 payments complete and i would feel how cool to have social security without default loan ( well it stays damage so not that fun ). and i had to receive the horrible new event that i got assigned to fedloans, its like after i got reversed from fedloans to departemt of education and stayed with department of education for 9 months doing rehab payments and submit the payment before due date i swear all the payments were submitted before due date just to reflect how much i was taking care of getting out of defaulted loan, department of education sold me again to fedloans and told me because my loan is ugly, its like if my due date was the 9 of each month, my payment was first or second day of the month this is how much i was paying attention to finish the 9 payment for them to loose it and say im not taking care of my loan is very mean to say.its like i did great job paying attention to my loan did all rehab payments. other than 3 garnishment were placed on my pay check and w2 with held and all to debt collection other than each garnishment with XXXX $ fee. its like all these fees and all this abuse and they tell me im not paying good care of my loan ( its like how much tighter grip can they place on me? ). so yes i loved how finally after long years that i got finally treated right when they reversed my loan from fedloans back to department of education and assigned me to rehab program even when i did 9 payments that was abuse but they add to it they went mean and sold me again to fedloans and sold me after i spent 8 months in rehab payments to send me to last year point they are the ones who is against progress not me, ( its like rehab then sold me to fedloans then reverse fedloans to back to departemen of education and do rehab and then sold again to fedloans where i didnt nothing wrong they abused me and i really was very patience when they put me on rehab and refused to get me out of default even after my payments where complete, 1-rehab 2-fedloans 3-back to department of education ( reverse identity theft loan consolidation ) 4-rehab 5-sold me again to fedloans. i really want to stay with department of education and determine to do all my payments and i read and contacted many Borrower that are dealing with fedloans and they say its horrible to be with fedloans, its like they add interest rate and accept XXXX payment but their interest rate is XXXX $ and they add it to loan principle next month so its like monthly loan principle goes up with XXXX $ its like its horrible ( its like my loan principle would be double in few years ). so yes i was good Borrower paid all my payments on time and department of education signed me and sold me to fedloans without my consent without my approval. its like debt collections and loan servicing taking all Borrower money and leave them broken and its horrible practice we went college inorder to make income not to give it to loan servicers. gush other than my degree was online degree from XXXX university and yes it was very poor program and i wouldnt recommend it to any body it was slides and the instructor was not on live lecture and it costed same as traditional cost. so yes sir i didnt sign or agree to be sold to fedloans, and i was not lazy i did each payment before due date and i demand justice, sadly i like to report department of education customer service ignore us and they know they cant help us becuase selling us is so easy, where it broke many of Borrowers where its hard and i really want to stay with department of education, i dont approve to be sold to fedloans and i was actively taking good care of my loans. please reverse my loan, fedloans is night mare plz
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I recently received a copy of my credit report from each of the three major bureaus, and it lists each of my eight student loans from FedLoan Servicing as having a 90-day late payment in XX/XX/2019. In XX/XX/2019, I contacted FedLoan Servicing and requested a forbearance, which was subsequently approved and backdated to show effective as of XX/XX/2019. Upon noticing the late payments reported on my credit reports, I called FedLoan Servicing in order to remedy the situation. I was told by " XXXX '' that even though the forbearance had been approved and backdated, they would not reflect that on my credit report since it had already reported as late. I asked him if FedLoan Servicing no longer considers my payment late for that period of time, why they won't make that consistent, and update that on my credit report. He apologized and told me that it wasn't their practice to do so. I feel this is unfair. The company themselves forgave the payment for the month of XX/XX/2019, but I have EIGHT 90-day late payments on my credit report that they refuse to update. Aren't credit reports supposed to be accurate? To me this shows a clear discrepancy between what was reported and the actual status of my account.
Company Response:
State: MI
Zip: 48111
Submitted Via: Web
Date Sent: 2020-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: items need to be removed and deleted from credit, inaccurate information is being reported
Company Response:
State: PA
Zip: 19133
Submitted Via: Web
Date Sent: 2020-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-19
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My record of Qualifying Payments for Public Service Loan Forgiveness is incorrect. I made 85 qualifying payments as of XX/XX/XXXX, the date of my most recent Employment Certification form however received correspondence from Fed Loans on XX/XX/XXXX and qualifying payments are still not accurate. Qualifying payments from my count as of XX/XX/XXXX should be 95. The attached document shows the error : the number of Qualifying Payments ranges from 48-55. In XX/XX/XXXX, Fed loans sent me a letter saying my qualifying payments were updated, they were not accurate. On XX/XX/XXXX, Fed Loans sent me a letter saying my employer certification form was incomplete for XXXX XXXX XXXX XXXX. I sent in the requested information and I haven't heard back. In addition, I also sent in a ECF for XXXX XXXX XXXX XXXX in XX/XX/XXXX and I haven't heard back. The number of qualifying payments from XX/XX/XXXX is the SAME as the number of qualifying payments for XX/XX/XXXX. Thus, FedLoans did not update the XXXX XXXX payment ( {$1100.00} payment that took over 18 months to review ) NOR did they update the payments from the " in school deferment '' payments. In school deferment is in quotes throughout the message as I should not have been in, " in school deferment '' as I was working full time AND doing a XXXX XXXX XXXX program. I do have the letter that requested me to be out of deferment. I have made multiple calls to FedLoans. Included in this message : - XX/XX/XXXX statement saying they need more information for ECF - the updated ECF for XXXX XXXX that was resent ( uploaded ) XX/XX/XXXX - XX/XX/XXXX Direct Bill with qualifying payments - XX/XX/XXXX Direct Bill with qualifying payments - XX/XX/XXXX Direct Bill with qualifying payments - ECF for XXXX XXXX XXXX XXXX uploaded XX/XX/XXXX for which I haven't heard back - documentation of one time payment for XX/XX/XXXX payment - message from Fed Loans on which loan sequences were paid during in school deferment ( however all loan sequences were paid during this time ) - XX/XX/XXXX qualifying payment update by Fed Loans ( not accurate ) - original request to not be in deferment - follow up request to not be in deferment I want the record corrected to show the number of Qualifying Payments for Public Service Loan Forgiveness for all loans sequences to be 85 payments as of XX/XX/XXXX ECF or 95 payments as of XX/XX/XXXX.
Company Response:
State: CT
Zip: 060XX
Submitted Via: Web
Date Sent: 2020-05-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/XXXX, I awoke to XXXX XXXX informing me that my credit score had changed. After checking my credit score, I found out that my score had dropped 46 points on XXXX and XXXX. Unfortunately, XXXX XXXX does not show my XXXX score. Im also unsure who can afford to have their credit score drop 46 points at this moment, if ever, but especially in the midst of a pandemic. First, I reviewed my credit report and found out the reason my credit had dropped was due to two items : 1. First, in lieu of the coronavirus pandemic, my family and I relocated to a larger, more spacious and remote place from XXXX, NY. Upon ordering items from XXXX, l realized I had left my XXXX store card in XXXX which allowed me to purchase items with a 6 month 0 % interest rate and gave me money back on dollars spent within XXXX. XXXX allowed me to open up an XXXX credit card with the same money back on purchases and also with an initial {$70.00} credit, but I was aware that this credit inquiry would bring my credit score down but NOT 46 POINTS! 2. The second was a shocker AMERICAN EDUCATION SERVICES. I had taken advantage, so I thought, of the forbearance option on my student loans in order to postpone my payments. When I took advantage of this program, AES informed me that I may incur interest, but I thought I would try to fight those charges later. According to XXXX, Student loan forbearance, as long as it is arranged in accordance with the original loan agreement, will neither hurt nor benefit your credit score. This is the first item shown if you google Forbearance and credit score. AES reported forbearance to all the credit agencies. Considering I have only about {$3700.00} left on my student loan balances, my credit report showed that per each loan ( 4 loans that now totaled to a balance of $ 3,700+ ), each had accrued interest. Each separate loan was reported with the interest accrued to it. Overall, the interest totaled {$23.00}, yet this assisted greatly in bringing down my credit score 46 points. My first phone call was to AES. Why was this information reported when I was taking advantage of an emergency program? AES informed me that this information shouldnt impact my credit score, but it did! What was the advantage of this so-called program??! AES then informed me there was nothing they could do and that I would have to call the credit agencies. I asked AES, Isnt this affecting millions of Americans? I cant possibly be the only one. The supervisor informed me that I was one of few how was that even possible? Immediately after ending my phone call with AES, I proceeded to call XXXX. After automation and a representative, I was forwarded to the department that could assist. After spending close to two hours on the phone call, XXXX told me I had done an insufficient job verifying my identity. By now I was enraged! This coming from an agency that is so dysfunctional, there password was PASSWORD! XXXX informed me that I would have to send them a letter via snail mail with 2 forms of identification and other forms of documentation to their PO Box where they would review and then send correspondence back to me. How long would this process take? Just to be clear, XXXX, in one digital stroke could greatly affect my life, but it would take me at minimum 30 days to correct their error and all my legwork. In fact, when I asked to speak to a manager, I was ignored and left on hold indefinitely. My second phone call was to XXXX. XXXX does not even have a call center yet they are the first to tell you that your student loan forbearance has no bearing on your credit score. Here, again, I have to follow the same mail process as with XXXX. My final phone call was to XXXX. I must admit, at this moment, this company is the only financial agency of the three that has embraced the current century. XXXX informed me that, yes, AES reporting of each loan had a huge impact on my credit score and that multiple people had been calling about this same issue. XXXX informed me how to dispute the reporting and could actually expedite the resolution by using my email. Thank God! Lastly, XXXX informed me that I should call AES again and ask them to remove this somewhat negative reporting. Lastly, I should not be experiencing these awful issues in lieu of our current world emergency. Every day I experience a credit card or student loan agency trying to extract additional money from me and/or negative reporting that is affecting my finances, family and life. Where is the help?
Company Response:
State: NY
Zip: 11238
Submitted Via: Web
Date Sent: 2020-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-18
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I had my student loans consolidated on XX/XX/XXXX to FedLoans and I also entered to Public Service Loan Forgiveness Program. My recievied notice that my loans were approved as well as my employer certification forms. Only 12 payments are showing as counting towards loan forgiveness although I have made 78 qualifying payments. I was previously told that some of my payments in the past were in " paid ahead status ''. The representative confirmed that this was an error on behalf of FedLoans and that there would be a manual review so I can recieve credit for all my past payments. I have turned in my most recent employer certification form as of XX/XX/XXXX. Despite several inquires my payment count has not changed from the initial payment count prior to the review. Please help. Loan details are listed below. XX/XX/XXXX DIRECT SUB CONSOLIDATION LOAN Forbearance {$78000.00} Hide Details Direct Sub Consolidation Loan - disbursed XXXXLoan Status Loan Status : FORBEARANCE Disbursement Information Disbursement DateXXXX Loan Program : DIRECT SUB CONSOLIDATION LOAN Owner : U.S. DEPT OF ED Guarantor : FEDERAL School : MS Out of School Date : -- Interest Rate Information Interest Rate:0 % Interest Rate Type : FIXED RATE Subsidy : SUBSIDIZED Loan Balance Original Balance : {$74000.00} Unpaid Interest : {$2200.00} Principal Balance : {$78000.00} Payment Information Monthly Payment : {$110.00} Repayment Plan : Revised Pay As You Earn Repayment Term:132 Months Expected Payoff Date:XXXX Due Date Information Next Due Date:XXXX Days Delinquent:XXXX XX/XX/XXXX DIRECT UNSUB CONSOLIDATION LN Forbearance {$270000.00} Hide Details Direct Unsub Consolidation Ln - disbursed XX/XX/XXXXLoan Status Loan Status : FORBEARANCE Disbursement Information Disbursement Date:XXXX Loan Program : DIRECT UNSUB CONSOLIDATION LN Owner : U.S. DEPT OF ED Guarantor : FEDERAL School : MS Out of School Date : -- Interest Rate Information Interest Rate:0 % Interest Rate Type : FIXED RATE Subsidy : NON SUB Loan Balance Original Balance : {$230000.00} Unpaid Interest : {$7500.00} Principal Balance : {$270000.00} Payment Information Monthly Payment : {$380.00} Repayment Plan : Revised Pay As You Earn Repayment Term:132 Months Expected Payoff Date:XX/XX/XXXX Due Date Information Next Due Date:XX/XX/XXXX Days Delinquent:0
Company Response:
State: NJ
Zip: 07003
Submitted Via: Web
Date Sent: 2020-05-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A