Date Received: 2020-09-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: You are in direct violation of FCRA 623 ( a ) ( 5 ). Negative re-aging debt on a credit report is changing the delinquency status of an account to fool the credit bureaus into thinking its more recent than it really is, which is what you are doing by reporting the account as such and updating it monthly. I am very well versed in credit law and the practice of re-aging accounts. As you are no doubt aware, a collection is tied to the original account before it is charged off.You report that this account was opened - and therefore you are re-aging this account, which is illegal - so you are in violation of the FCRA, with fines of { {$1000.00} } per incident. I am requesting that you investigate this matter under the FCRA : * FCRA 623 ( a ) ( 8 ) Ability of Consumer to Dispute Information Directly with Furnisher * ( E ) Duty of person after receiving notice of dispute. After receiving a notice of dispute from a consumer pursuant to subparagraph ( D ), the person that provided the information in dispute to a consumer reporting agency shall -- * ( i ) conduct an investigation with respect to the disputed information ; * ( ii ) review all relevant information provided by the consumer with the notice ; * ( iii ) complete such person 's investigation of the dispute and report the results of the investigation to the consumer before the expiration of the period under section 611 ( a ) ( 1 ) within which a consumer reporting agency would be required to complete its action if the consumer had elected to dispute the information under that section ; and * ( iv ) if the investigation finds that the information reported was inaccurate, promptly notify each consumer reporting agency to which the person furnished the inaccurate information of that determination and provide to the agency any correction to that information that is necessary to make the information provided by the person accurate. In addition to the investigation, I am going to have to insist that you remove this illegal account from my 3 credit reports ( XXXX XXXX XXXX ) or you should expect an intent to sue in the mail, because I will have no choice but to take legal action.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2020-09-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-13
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have been attempting to submit my annual recertification of my Income-Driven Repayment ( " IDR '' ) plan but have not been permitted to do so. All of my remaining loans are through FedLoan Servicing. I received a letter from FedLoan Servicing on XX/XX/XXXX informing me that I must submit my recertification application within ten ( 10 ) days of XX/XX/XXXX, or else my monthly payment would increase to " {$1300.00}, first due on XX/XX/XXXX. '' The letter instructed me to go to MyFedLoan.org/Recertifyto complete the recertification process. I went to MyFedLoan.org/Recertify to complete the process. That site redirected me to XXXX. There does not appear to be any way to submit recertification documentation to FedLoan Servicing. Upon following the link to studentaid.gov, I followed the instructions on the screen but was unable to complete the process. The website appears to not be functioning correctly and requires me to take the same steps over and over again without allowing me to complete the recertification process. Following is a detailed explanation of the process through which I have gone several times. First, I go to https : //studentaid.gov/app/ibrInstructions.action. Then I click on " Submit Re-Certification. '' Then I fill out the information on step # 1 ( " Application Information '' ). Then I am allowed to proceed to step # 2 ( " Income Information '' ), which instructs me to link my income information from the IRS. Then I click " Link to IRS. '' Then I am redirected to the IRS website. I fill out the requested information ( address, filing status, etc. ) and proceed to the next page on the IRS website. Then I click the box for " Transfer My Tax Information into the Application on Federal Student Aid '' and click " Transfer Now. '' At this point, I am redirected back to studentaid.gov and instructed to log in again. Once I log in, it brings me back to the very beginning of the process. I am unable to proceed to step # 3 of the process or otherwise complete my recertification. On XX/XX/XXXX, I followed the instructions on studentaid.gov for submission of customer service inquiries and sent an email to XXXX. My email explained the issue exactly as described above. I also offered to send my XXXX tax return and any other required documentation by email, fax, or other means. Later on XX/XX/XXXX, I received an email from " XXXX XXXX '' in response to my email. This email failed entirely to address my concerns or answer any of my questions and appeared to be an automated message. Both my original email and the response I received are attached. All I am trying to do is submit my annual recertification request, but I am not being permitted to do so. I diligently make all of my student loan payments and have made several large payments beyond what is required. I am entitled to have my IDR plan recertified based on my income. I have attached my XXXX tax return, which should include all of the information needed by XXXX and FedLoan Servicing for the recertification of my IDR plan. I filed a similar complaint with the CFPB against FedLoan Servicing in XXXX, when my IDR recertification was improperly denied and the company was similarly unhelpful. The complaint resulted in the issue being resolved and the company issuing a written apology to me. I greatly appreciate that the CFPB was able to resolve the issue, but I do not want to have to go through this process every year in order to recertify my plan. Thank you for your time and assistance. Sincerely, XXXX XXXX XXXX
Company Response:
State: LA
Zip: 70810
Submitted Via: Web
Date Sent: 2020-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have called to see how can I target my payments to specific loans so that I can pay them off using the snow-ball effect. I spoke with one of the representatives and she explained in detail how to exactly depict the information on the money orders so that the payments could be targeted to certain loan sequence numbers. I did exactly that and STILL, whomever processes the payments, doesn't look at the annotation on the memo portion of the money order and applies the funds towards ALL of the loans. I have called numerous times to get them to change how they allocated the funds and STILL it has not occurred after being told that it takes 7 business days to get this changed. Here we are a month later, and STILL the payment hasn't been changed to target the one I wanted. This last time, I sent the payment with a written piece of paper of how I wanted the funds allocated on top of writing it in the memo portion as instructed. I checked a few minutes ago, and STILL they allocated the funds the way they wanted to against what I wanted. How am I going to see my loans paid off when they do what they want to instead of doing what I am instructing them to do? At this rate, I will NEVER get my loans paid off. PLEASE HELP.
Company Response:
State: NC
Zip: 28304
Submitted Via: Web
Date Sent: 2020-09-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/XXXX I submitted a dispute to XXXX that AES ( student loan lender ) was incorrectly reporting late entries on a CLOSED account. As per AES 's own records, the account in question ( ending XXXX ) was closed on XX/XX/XXXX. However, my Account History with Status Codes ( aka payment history ) shows 13 entries of late payments beginning in XXXX through XX/XX/XXXX. I have contacted the lender and they are investigating the issue. XXXX reports, " We have verified that this item has been reported correctly '' when the creditor, AES, reports they show ZERO late entries and have no idea why XXXX report says I've been late. I've had equally frustrating experiences with all three major credit bureaus wherein their " investigation '' is simply a regurgitation of a creditor stating " everything is correct ''. Consumers have the right to review the data provided that supports this assertion. I can not possibly be late three years after an account was CLOSED. The lack of even common sense being applied to data that impacts your life so severely is beyond concerning. Scores determine homeowner ownership, the ability to purchase a vehicle and so many other major life decisions. It is a travesty that the bureaus are allowed to operate with such little regard to reviewing and investigating the data they report.
Company Response:
State: PA
Zip: 171XX
Submitted Via: Web
Date Sent: 2020-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-10
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: American Education Services AES is the servicer for my lender XXXX XXXX XXXX I have requested a temporary deferment 3 times and each time no written response from the lender or servicer. I have had this loan since 2006 and never late. Although my account and credit report show a 1 time late about 10 years ago, this is not accurate because AES went from 60-day late reporting to 30 and failed to inform me! Also interest rates are at an all time low but my monthly payments have not gone down - they have gone up. AES said there is nothing they can do about it and I have to contact my lender directly BUT THERE IS NO PHONE NUMBER. I think a hedge fund is the lender, but there is no contact information AES can provide. However, I didn't need to contact my lender directly to raise my adjustable interest rate so why do I need to contact my lender directly to lower it.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: They are reporting a 90 day late payment for XX/XX/2020 when I paid on time in XX/XX/2020. How can I pay on time in XX/XX/2020, and then become 90 days late for XX/XX/2020? From my understanding, I would have to have been 3 months late to receive a 90 day late on my credit report.
Company Response:
State: LA
Zip: 70131
Submitted Via: Web
Date Sent: 2020-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: FEDLOAN SERVICING is confirming that payment history listed on 4 accounts on my credit reports is correct. Each credit bureau stated that that payment history was sent to them and you are reporting it correctly from XXXX to XXXX It is showing on my credit reports every month that it is outstanding for 120 days each month during that time people. You can not have consecutive months outstanding by same number of days. This is non factual reporting on my credit reports and I like it updated or tradelines removed from reports. Please provide me the documentation that you send to the credit bureaus for my records so that I can see what is being sent to them.
Company Response:
State: TX
Zip: 77063
Submitted Via: Web
Date Sent: 2020-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Have 2 delinquencies on credit report per loan. Out of 6 loans. I now have 12 delinquencies as if there are multiple accounts. Now when my 6 loans expire I will have 6 more that will be on my credit report until 2024.
Company Response:
State: NJ
Zip: 07107
Submitted Via: Web
Date Sent: 2020-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-09
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Due to COVID-19 havent been able to pay or make arrangements or change payments
Company Response:
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2020-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-09
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Good day. I am having problems with AES. I went to XXXX school and took out loans for that. Being a naive enthusiastic XXXX student I did not realize what I was getting into with my school. My loans were from the school but now they are with AES. While I was in XXXX I was expected to pay on my loans and I did at times, but I could not afford the payments. I did get some deferment but the interest was accruing. Since graduation in XXXX, I have been consistently paying my loans, only missing a few months in between. I have paid a total of XXXX k into my student loans. The interest rate is a variable one and at one point was high as 11percent. I have tried to contact aes and get a lower interest rate, but I was always given an answer of no. Most of the XXXX I paid went to interest and late fees. I have also asked for a settlement amount and I was told again no. This year I have made consistent payments and have asked them to stop reporting negatively to the credit bureaus, but they were not able to help me. I tried to refinance my student loans with XXXX and XXXX and got rejected. My credit score has suffered due to them reporting to the bureau. I am not able to get a house or do anything because of this. My credit profile was recently pulled from a mortgage lender and I was told that it appears on my profile as if I have not made any payments to my loans since last year. I have proof of payments. All Im asking is that they work with me so my credit score can go up. Thank you for your time.
Company Response:
State: TX
Zip: 75042
Submitted Via: Web
Date Sent: 2020-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A