Date Received: 2021-12-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I spoke to XXXX on XX/XX/2021 with regards to an open misapplied payment by SPS back in XX/XX/2021. I have called numerous times to and spoken to both SPS representatives along with Management to resolve this misapplication of my payment every time both the representative on the phone and the management assured my that they saw the misapplication of the payment and not to worry that it would be resolved shortly some representative would say within 5 days some managers would say 45 days. I waited patiently relying on SPS to rectify this situation. I was told that there would be no 30 day late on my mortgage and my credit report would not be affected. It is now XXXX XXXX at XXXX pst and I still have no resolution. I had no date that anyone can give me with a date certain on the resolution of my issue. I look forward to having this addressed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 864XX
Submitted Via: Web
Date Sent: 2021-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I entered into the mortgage forbearance plan that was offered due to covid with the understanding that payments Miss would be added to the end of the loan. At the end of the program I was sent a letter asking me to agree to the new terms that did add the paymentd to the end. I signed and mailed back with a payment. After a few days, I checked my account online at spservicing.com and the payment had not been posted. Plus, the website did not allow me to make my a payment. I called to ask that the issue gets fixed. The representative told me that the reason my account was on hold was that they did not receive the letter that I sent them back I signed for the new payment arrangement. They said I should email it so that they could get it right away and that the were going to stop the foreclosure process. I did not even know that they had listed my home to be auctioned this month. That explained why I was getting excessive amount of investment home buyers wanting to buy my home sending me mail, calling me, texting me, and even people knocking on my door asking me if I would sell them my home. I proceeded to scan and email a copy of the signed agreement on the same day. I then waited a few more days hoping that everything would be back to normal and that I could make a payment through their website the same way I had been doing for several years since I refinanced with them, but nothing had changed. I then called again and then the representative did confirm that they received my signed agreement by email but said that they were not going to accept it because it was received passed their due date. I explained that the previous representative did not notify me of any issues and told me that everything will be alright as long as I emailed them the agreement. After speaking with this representative for an extended period of time and asking them to get me in touch with their supervisors they did not change their negative statement. They only said that they would send me a new application to see if I could qualify for a loan modification I found this to look like a scam since they were not honoring the mortgage forbearance plan that the government said that they needed to provide. A few days later I received another letter telling me that my only options would be non-retention options. The options consisted of a short sale or a deed-in-lieu of foreclosure. I am not in agreement with either one of those options. I am prepared to make the mortgage payments I used to do before the covid forbearance or better. I believe that the actions they are taking are predatory since my home has a good amount of equity. I need some assistance talking to these people to put the loan into a normal status and so they don't take my home from my kids and me. Thank you for your help Select Portfolio Servicing Account # XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SPS Servicing. - Failed to help with foreclosure assistance, I have tried numerous times to explain my situation and SPS has failed to provide the required assistance to avoid foreclosure. During the assistance review, I was behind in paying my mortgage due a reduction in income and expenses due to family member losing their jobs. My mother also contracted XXXX XXXX and because of her medical issues, we incurred medical bills. When i applied for a foreclosure assistance, they sent me a modified payment plan with double the payment that i was accustomed before XXXX XXXX. This is totally unfair, they did not request my current paycheck or current finances to determine the prepayment plan. This is totally unfair especially during this tumultuous and hardship times that me as a single parent has to endure. The clear guidelines is to assist Homeowners in managing their payment after they return back to work, At the moment they call on odd hours threatening legal action. This is so unfair. I also applied for a subordination agreement and they failed to provide one citing numerous excuses and thereby ending up with me missing my chance of applying for a refinance with their denial of a subordination agreement. I have called several times and all the supervisors have no idea why the subordination agreement could not be issued, they promise to return call and never return the calls. Please do not ever use SPS servicing!
Company Response:
State: VA
Zip: 20147
Submitted Via: Web
Date Sent: 2022-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX fabricated owner ship of my Mortgage and Note indicating they have a legitimate assignment when the assignments are illegal. My signature was forged along with the fabricated documents that I did not sign or have a chance to review. To make things worse XXXX XXXX has refused to show documents to me that show that they have standing such as the documents that show the origination of my loan, the funding of the mortgage and other pertinent documents that prove they have the right to assign the loan to another entity. As the Servicer of the mortgage Select Portfolio has a Fiduciary responsibility according to CFPB Regulation X provision 12 u.s.c. 2605 ( e ) Other CFPB Regulations to assure that the customers payments are posted correctly, and that the debt is accurate. The intentional slackness and indifference of both XXXX XXXX and Select portfolio have ignored the fraudulent assignments of the note and mortgage which makes them part of the conspiracy to steal my home. I sent the documents to XXXX XXXX and Select Portfolio to prove to them that they have no standing and that the XXXX XXXX XXXX XXXX was dissolved in XXXX and did not have a license in the state of Kentucky to originate loans and mortgages. XXXX XXXX, XXXX and Select Portfolio have ignored the official documents and refused to adhere to the regulations. Also they are in violations of our KY KRS 286.8-090 ( g ) ( h ) ( i ) 286.8-220 ( 1 ) ( 2 ) e. g. I. 286.8-990 ( 1 ) ( 2 ) c. d. ( 11 ) which would subsequently void the loan. Enacted in XXXX, the Truth in Lending Act ( TILA ), which is part of the Consumer Credit Protection Act, is a federal law that sets forth certain written disclosure requirements. These regulations and the laws have been totally ignored by XXXX XXXX, the XXXX, and Select Portfolio Servicing. XXXX XXXX as the Trust for XXXX XXXX XXXX XXXX XXXX XXXX and the others are in violation of Federal laws because of the Trusts lack of standing and my property that clouds the title in the Trust collateral pool. Select Portfolio and XXXX XXXX state that they received the transfer of the note and mortgage XX/XX/XXXX, however they have no information on the documents that show the origination or the closing documents and continue to lie about it.. I have disputed the debt and sent supporting documents the first time I was notified by SPS that they were the servicer. I also sent the Notice to XXXX XXXX to dispute the debt. I also made the request to SPS to send a corrected payment history and the information on the origination of my loan. I informed SPS that there were payments not posted to my account and that XXXX had fabricated the property taxes. I sent proof to SPS to show that I paid the property taxes in XXXX XXXX after the mediation, and that the inflated property taxes on my mortgage statement are fabricated. 20K and 11k for my property tax is ridiculous for a home that SPS stated is valuded at XXXX. I also informed SPS that I had homeowner insurance. They put forced place insurance with out my knowledge and charged me for the insurance. They can not continue ignore the request to remove those charges for the insurance and send the origination information as requested. CFPBregulation x I made it clear to Select portfolio and XXXX XXXX that the XXXX XXXX was dissolved in XXXX and that the Power of Attorney was a Robo signer, XXXX that could not have legitimately signed the documents for the Note or Mortgage, in addition who would have authorized it since the XXXX XXXX was dissolved XXXX, supposedly the Power of Attorney was lodged in XX/XX/XXXX. When XXXX filed the county recorder could not record the assignment because it was prepared incorrectly a total of three attempts to get the assignment recorded which was not actually accepted until XX/XX/XXXX. On top of filing the fraudulent documents the documents were prepared incorrectly and notarized by a ROBO notary.. XXXX XXXX as the Trustee and Select Portfolio Servicing have continued to ignore the official information sent to them so they can continue to perpetuate the lies and fraud alone with the conspiracy to steal my home. However not only my home in this City but over 600 others in this area with the same situation. This is a very poor excuse for a company that generates Billions in Revenue with an International connection with international investors and the history that the Parent company has. The history of servicing residential home loans and financing mortgages goes back over 50 years with XXXX XXXX the original parent company to state they can not get the origination information or mortgage documents. Maybe that is because there was no funding and no documents.. Customers are very unhappy, if you want to know just how unhappy consumers are with Select Portfolio Servicing, look at the lawsuits filed against the agency on the Public Access to Court Electronic Records ( PACER ). PACER is the U.S.s federal docket which lists federal complaints filed against a wide range of companies. A search for the agency will display over 5,400 lawsuits filed in the U.S., and these typically involve violations of consumer rights and/or the Fair Debt Collection Practices Act ( FDCPA ) XXXX XXXX Select Portfolio Servicing XXXX XXXX Select Portfolio Servicing/Parent organizations SPS has serviced residential mortgage loans for more than 30 years and XXXX transactions for 19 years. SPS is wholly owned by XXXX XXXX and acts as a key component of its parents residential mortgage conduit. XX/XX/XXXX Select Portfolio Servicing was created as a XXXX company in XXXX. Filings with both the XXXX Secretary of State and the U.S. Securities and Exchange Commission ( SEC ) confirm this. Filings with the XXXX XXXX and XXXX would more accurately confirm that XXXX XXXX XXXX was created as a XXXX company in XXXX. XXXX XXXX ( the parent company of XXXX XXXX XXXX was owned in part by XXXX XXXX XXXX XXXX, and bond guaranty firm XXXX XXXX XXXX. In XX/XX/XXXX, XXXX XXXX XXXX and XXXX XXXX XXXX XXXX agreed to pay {$40.00} million to settle with the FTC and the U.S. Department of Housing and Urban Development ( HUD ), [ 1 ] which charged them with engaging in a number of unfair, deceptive, and illegal practices in the servicing of subprime mortgage loans. The Commission distributed the {$40.00} million as redress to affected consumers. The settlement also imposed several specific limitations on XXXX ability to charge fees and engage in certain practices when servicing mortgage loans. XXXX changed its name to Select Portfolio Servicing, Inc. effective XX/XX/XXXX, according to its Articles of Amendment. Around the same time XXXX XXXX renamed itself to SPS XXXX XXXX. In XXXX, Select Portfolio Servicing was purchased by XXXX XXXX, a financial services company, headquartered in XXXX, XXXX. According to a Securities and Exchange Commission report ( XXXX : XXXX ) filed XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX now known as XXXX XXXX , purchased Select Portfolio Servicing and its XXXX holding company for {$140.00} million. XXXX XXXX XXXX Investment Banking Strategy [ 2 ] included " the acquisition of Select Portfolio Servicing, a mortgage servicing company. '' In XXXX, the FTC conducted a review of Select Portfolio Servicings compliance with certain aspects of the XXXX settlement. The FTC and Select Portfolio Servicing negotiated and agreed to several modifications of the settlement. [ 3 ] HUD has also agreed to these changes. As of XX/XX/XXXX, Select Portfolio Servicing 's current CEO and President is XXXX XXXX. [ XXXX ] I continue to question Select Portfolio Servicing charges due to the inflated balance of my loan since they took the loan over in XX/XX/XXXX. The loan has increased from the balance that XXXX transferred to them in XXXX over 80k. There were payments that were not posted and the payments that I made to the Bankruptcy Trustee were never credited to my account. This is currently being review by the US Department of Justice. Select Portfolio Servicing refuses to make corrections to my mortgage account in violation to CFPB regulation. Several documents that were mentioned in the companys response are incorrect such as the Uniform Residential Loan Application and the Settlement statement, I have the original loan application and Settlement statement, the dates were changes and the attorneys notary is incorrect. Those documents were changed. Select Portfolio Servicing concerning the most recent refusal to post payments made to them concerning my account from XX/XX/XXXX to XXXX of XXXX. Claiming that the payments are posted to the arrearage from a previous Servicers, yet they have no proof of the real balance. Select Portfolio Servicing has indicated they can not validate the origination of my loan or any prior payments that I made to XXXX, XXXX XXXX, Associate and the XXXX XXXX XXXX XXXX, The entire loan should be voided because there are no records of prior payments, origination documents or records to show that my loan was funded. I emailed Select Portfolio Servicing copies of the payments showing that the property taxes and insurances were paid they refused to post the most recent payments I made for the current year for my property tax. I believe they want to continue to inflate the balance of my mortgage account knowing the information they have is incorrect. I have never been without homeowners insurance on my home however SPS put XXXX XXXX XXXX on my home anyway, but later had to remove the XXXX XXXX XXXX They continue to charge me for a {$2200.00} payment that they claimed they made to my homeowners even though they sent a letter indicating they made the correction. SPS continues to harassment me by withholding payments from my account that I have shown canceled checks. I believe that I am being discriminated against due to how I am being treated concerning my mortgage because I believe that they post payments for other clients at a higher percentage correctly than they do for people of color this information is based on the high percentage of complaints made concerning foreclosure in our communities. My original contract did not provide an escrow account or escrow agreement. I am not sure why SPS continue to say that I have an escrow balance. If Select Portfolio Servicing can not validate what I owe clearly then this is harassment. They have the cancel checks that I sent to them by way of their attorney more than twice. I have requested proof from Select Portfolio Servicing that they paid the property taxes and the insurance. They refused to show the information to me yet continue to state that they paid taxes which is not true. I have formerly sent the copies to their attorney from my attorney. They still will not show the validation of those payments they say they made concerning my taxes. This is beyond harassment and now has become discrimination in addition to the violation of the fair Debt collection Act. ( FDCPA ). XXXX XXXX XXXX has been designated a Robo signer used by the XXXX group to forge and change documents concerning notes and mortgages., therefore because XXXX was involved in my mortgage I dispute the legitimacy of the signature, the notary and the documents that were filed. XXXX was fined over XXXX for attorney fees due to using this
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KY
Zip: 40211
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-28
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: My husband died XX/XX/XXXX. Estate attorney, XXXX XXXX advised me to no longer pay mortgage payment. I have tried to renegotiate loan, etc. since then. Select portfolio servicing has, especially since my XX/XX/XXXX having a HUD XXXX from XXXX, harassed me with multiple requests for same documentation, often multiple letters on same day. SPS continues to, as recently as two weeks ago, request already submitted documentation. SPs continues to publicly disperse documentation that my income is {$0.00} -- which even my HUD Counselor disputes, including at a Mediation Hearing, XX/XX/XXXX. SPS has three times contacted XXXX XXXX XXXX company ( house insurance ) stating that since house is unoccupied, insurance is to be cancelled. Twice, XXXX XXXX has informed SPS that policy is with ME, not SPS, so will not be cancelled. The third time, this fall, I contacted office of Delaware Insurance Commissioner, sent +/- XXXX documents showing residency, and has XXXX XXXX XXXX policy until XX/XX/XXXX. XXXX XXXX XXXX mistakenly wrote that my contact person was residing here rather than me! Contact person is aware of this flub. Approximately a week after Mediation Hearing, I received a letter from SPS which stated that all I needed to do was to resume payments against mortgage ( XX/XX/XXXX ). However, both HUD Counselor and representative between SPS and REALTOR discounted this action. SPS has now indicated to HUD Counselor that the company is " frustrated '' and is acting " aggressively '' to be rid of me. I am actively seeking a short sale, although XXXX XXXX, XXXX, is acting discourteously at best. There has been on low offer, Additionally, my son and I are concerned that, with publicized stories of people who are money-laundering may be offering a low cash value for private reasons, given their seeming lack of interest in this property, as well as their arriving for the showing which had been cancelled by XXXX XXXX XXXX Now, it seems that SPS and XXXX XXXX are pressuring me to vacate within a couple of weeks although we have requested until XXXX to do so.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DE
Zip: 19958
Submitted Via: Web
Date Sent: 2022-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: During approximately XX/XX/XXXX, due to the Covid-19 epidemic, my wife was laid-off from her XXXX XXXX XXXX employment XXXX indifferently XXXX Also due to the Covid-19 epidemic. my monthly salary was cut approximately 15 % by my XXXX XXXX XXXX XXXX employer. Because we were financially dependent on a full XXXX salary family income, I immediately contacted my mortgage company, SPS, for options in paying our future mortgage payment ; which would prevent possible future foreclosure. In response, upon an application submission and review process, SPS generously granted us a XXXX period unemployment forbearance plan, which reduced our monthly mortgage payment by approximately {$1300.00}. During approximately XX/XX/XXXX, due to the reduction at that time in the XXXX XXXX rate, my wife was reinstated by her XXXX employer on a part-time basis. In addition, my full monthly salary was reinstated to a pre-pandemic level. During approximately XX/XX/XXXX, I notified SPS of my wife 's employment status and my full salary reinstatement status. At that time, I requested from SPS a program to repay the outstanding deferred mortgage balance, of approximately {$20000.00}, due to our past participation in SPS ' granted unemployment forbearance plan. On XXXX, i received from SPS in the mail their notice of future foreclosure of my property, if I failed to pay in full the {$20000.00} balance by XX/XX/XXXX. In response, I immediately telephoned SPS about their demand. In response, the SPS Representative informed us that SPS decided not to offer us any monthly payment installment options to pay the {$20000.00} outstanding deferred mortgage balance and thus foreclosure of my property would take place after XX/XX/XXXX, if the full balance isn't received by SPS before that date. I clearly and politely explained to the SPS representative that we went through severe financial hardship during the Covid-19 epidemic, which caused us to deplete our financial savings, and thus we didn't have the current means to pay that large outstanding lump sum balance back to SPS, which SPS was now demanding. In response, the SPS Representative informed us that there were currently no repayment installment options available to us to pay back the {$20000.00} balance and thus the full amount was due by XX/XX/XXXX, XXXX Please note that we are not requesting any type of charity program from SPS. We just respectfully need a means to pay back the deferred mortgage balance in an installment plan, so that we can avoid upcoming foreclosure and also have the ability to pay SPS back the outstanding deferred mortgage balance that we owe them,
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 930XX
Submitted Via: Web
Date Sent: 2021-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The servicing of my mortgage was recently transferred from XXXX XXXX to Select Portfolio Services on XX/XX/XXXX. While at XXXX XXXX, I was in an active COVID XXXX forbearance program that began in XX/XX/XXXX and it was still active when my loan was transferred in XX/XX/XXXX, however, the new servicing provider, Select Portfolio Services, has not recognized my forbearance status and thus reported me as being 180 days late on my mortgage. I now have civil damages. My XXXX XXXX just dropped XXXX points while I was seeking loans to help cover costs for losses generated during the pandemic. This is not right and it should be considered criminal.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11208
Submitted Via: Web
Date Sent: 2021-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My Name is XXXX XXXX and I reside at XXXX XXXX XXXX in XXXX New York zip code being XXXX. I have resided in my primary home since XXXX and I would like to keep my home. Select Portfolio Servicing Inc., SPS has been my present mortgage servicer for approximately 2 years. Since the Pandemic, I have been financially impacted and have required assistance from the Servicer due to Covid-19 related matters. My employment income has significantly been reduced due to Covid-19. My complaint stems from the Servicer 's inability to adhere to New York State and Federal laws as they pertain to individuals impacted financially by Covid-19. I'm citing the Servicer for the following : 1. Disallowing any additional Covid-19 Forbearances 2 . Not Accepting the " Covid-19 Declaration of Hardship Document '' In the State of New York we have some of the highest rates of Covid-19 cases. These numbers have impacted my business/employment to the degree I am not able to make mortgage payments. In the past, I have provided a completed copy of the Covid 19 Declaration of Hardship Document to the Servicer and they have refuse to acknowledge and/or accept the document as an official hardship. In closing, we are living in unprecedented times it is mandatory that we have Servicer 's and/or Lenders adhering to Federal and State guidelines as they pertain to individuals suffering financial hardship due to Covid-19. SPS has demonstrated very little to no compliance of the laws which we are governed by during the Pandemic. They continue to operate as if these are circumstance of the past. On XX/XX/XXXX I spoke with an SPS representative who had no knowledge of New York State and/or Federal Laws which protects individuals who struggle to make mortgage payments at this time. In addition, SPS has continued to aggressively pursue payments. Currently, I have entered into a modification process in which i have submitted my online application. I am very concerned the Servicer will continue to disregard laws and my inability to pay my mortgage which will result in my credit being impacted. I am seeking for SPS to adhere to state and federal laws during the Pandemic and assist accordingly. PLEASE DO NOT PROVIDE ANY PAYMENT HISTORY DOCUMENTS
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 14215
Submitted Via: Web
Date Sent: 2021-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SPS select portfolio servicing Inc. is the servicer for XXXX XXXX XXXX XXXX in XX/XX/XXXX they filed a foreclosure presiding on XX/XX/XXXX the Covic 19 obligate the government to close or put on hold all proceedings., SPS continues with the foreclosure with out respecting federal and state laws., The CARES Act general prohibits a servicer of federal back mortgage loans from continuing legal remedies during the pandemic and that foreclosure should resume after XXXX. SPS has violated all rules ( copy attached of case with all entry Information ). SPs has felt on give me the opportunity to apply for loss mitigation. And has denied the opportunity for any forbearance program under CARES Act .Please Investigate and resolve as soon as possible.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33186
Submitted Via: Web
Date Sent: 2021-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Back on XX/XX/XXXX I submitted a complaint because I was struggling to get my mortgage statement from Select Portfolio after multiple attempts identified in my original complaint # XXXX. ( ie - told my multiple representatives that the mortgage statement generally are generated between the XXXX - XXXX of a month ) I was finally able to receive my statement on XX/XX/XXXX. I have now waited to receive my XX/XX/XXXX statement that I anticipated to be available between ( XXXX XXXX XX/XX/XXXX ) this statement is important as I have not been able to review how my mortgage payments have been applied. This includes payments for ( XXXX, XXXX, XXXX, and XXXX ). So based on the timeline of XXXX between XXXX - XXXX for the XX/XX/XXXX payment, On XX/XX/XXXX I contacted Select Portfolio and requested statement. I was told to be patient. I can not understand why a timely statement is not generated and I am having to call and request for my mortgage statement.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33603
Submitted Via: Web
Date Sent: 2021-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A