Date Received: 2018-10-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Santander dealt with the co singer of the vehicle involved. He surrendered the vehicle without my knowledge! It has been on my credit for almost 13 years, its supposed to be reported for 7. Now after the investigation, theyre saying it will remain until XX/XX/2020. I want it removed! Hope this time it gets handled correctly!
Company Response:
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2018-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have a loan with SANTANDER. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX, XXXX and SANTANDER with no successful resolution. XXXX, XXXX and XXXX were reporting me late. There was definitely an error on their part. I was never 30 days late XXXX, XXXX, XXXX - XX/XX/XXXX / XXXX - XX/XX/XXXX.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I called and I am unable to get through a live person due to the fact I dont have an account with this company and I never authorized for my credit to be ran XXXX Date Filed XX/XX/2017 Type Auto Financing Companies Phone Number ( XXXX ) XXXX Address XXXX XXXX XXXX XXXX XXXX
Company Response:
State: IL
Zip: 60561
Submitted Via: Web
Date Sent: 2018-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-16
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: Several years ago I cosigned an auto loan for a friend with Santander. Santander would say payments were late the day after he'd just made a payment. He would contact Santander and it would be straightened out. Several times he worked out payment plans with Santander and he was assured everything was taken care of. This seemed to happen quite often. It seems the problem is the company 's lack of communication from department to department. The department he'd speak with making a payment plan somehow never advised the billing collection department that an agreement had been made. Since I was not the actual owner of the vehicle ( just cosigner ) I was not really made aware of these issues. I'd receive a letter a few times and I'd be told it was all taken care of by Santander. In XXXX of this year I was advised by the owner of the vehicle that the car was repossessed by Santander. I was never given any notice that this was going on. But my credit has gone down the tubes and Santander states I owe them {$5400.00}. Nor was the owner of the car aware this was going on. In fact they were actually going to trade the car in the following weekend. If you look at my credit records they are excellent except for this one loan from Santander. I find it unfair to hold me responsible for something I was never made aware of. This ding on my credit report is causing me great hardship at this time. I've read up on Santander and there are reports after reports of their poor business practices and lack of communication within their own company. They have recently gone through 3 CEO 'S. I went as far as to email the CEO personally - to date I have not even received an acknowledgement to my email. I do not have paperwork ( except for my letter to the CEO ) as it was always sent to the car 's owner - Mr. XXXX. He would also be happy to provide you with whatever you may need as he is the one who has been dealing with Santander all along. I'd appreciate any help you can provide in clearing this up and getting it off my credit report. Sincerely, LW
Company Response:
State: FL
Zip: 320XX
Submitted Via: Web
Date Sent: 2018-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/XXXX & XX/XX/XXXX, i called Santander consumer to explain to that I went through multiple family deaths within this year and last year & have been unable to pay my bills on time, I wanted to see if I was able to get a goodwill adjustment and what I was told NO they can not and will not do any adjustments and they dont like to keep received emails asking.I informed they that I was really sorry and will most def pay on time for the remaining time on this contract with them she didnt want to hear what I had to say. I informed her I was contacting CFPB & she said it didnt matter nothing would change. Please Help.
Company Response:
State: FL
Zip: 33612
Submitted Via: Web
Date Sent: 2018-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-15
Issue: Received a loan you didn't apply for
Subissue:
Consumer Complaint: I entered into union XXXX XXXX, Wich is located in XXXX XXXX XXXX XXXX nj, applied for a auto loan, I was told that I would need a co sniger to get the loan, I didn't have a co sniger so I left the dealership. Five months later I started to receive invoice for payment for a vehicle that I didn't have in my possession, so I tried to sue the car dealership for farud, they had a lawyer and I didn't so my case was dismissed.
Company Response:
State: NJ
Zip: 07304
Submitted Via: Web
Date Sent: 2018-10-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-14
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Auto loan was for XXXX I was in good standing with the loan company for 51 months making monthly payments. Account charged off for XXXX which is more than the balance that i owe. The company is reporting incorrect terms of 84 months on some credit reports and then 81 months on other credit reports. My contract is a 72 month term. The charge off amount should be the amount that i owe on the loan according to the date of the last payment. Each month the company is reporting a different past due balance. Starting XX/XX/XXXX past due balance reported was XXXX XX/XX/XXXX reported twice to credit agencies a past due balance of XXXX and XXXX XX/XX/XXXX reported past due of XXXX XX/XX/XXXX reported past due of XXXX XX/XX/XXXX reported past due of XXXX XX/XX/XXXX reported past due of XXXX XX/XX/XXXX reported past due of XXXX Company states the last payment was maybe in XX/XX/XXXX Date of XXXX delinquency reported as XX/XX/XXXX Amount charged off is higher than the balance that i owe Amount charged off is higher than what the original loan was for I have disputed and asked for payment ledger without any response
Company Response:
State: TN
Zip: 37072
Submitted Via: Web
Date Sent: 2018-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-14
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: On XX/XX/XXXX my mother passed away unexpectedly. As Beneficiary of her property left me to pay her equity, utilities, and other payments alone. I am XXXX and receive Social Security benefits to live. I have lived with my mother off and on for over 35 years paying rooming expenses, and working where I can. I purchased a car in XX/XX/XXXX for us after the car we had for transportation was too expensive to repair. It was left to us in my father 's will when he passed. The car I had before this had been stolen, wrecked, and a hole punched in the gas tank rendered it useless. In the past I have been on time with my payments, insurance, and taxes but it very difficult for me to maintain the same payment regimen without mothers Social Security and Pension that supported us both. I can no longer afford to make the past due amount of {$750.00}, there is nothing left of my benefits after the Mortgage and utility payments are made. When I spoke with a representative to request a reduction in payments for 6 months or more my request was denied. He did offer to allow me 30 day delay to make a regular monthly payment that would be retroactive to not reflect the lapse. I was not able to comply due to heavy expenses of paying utilities that had threatened to be shut off. A recent letter stated if past due payments were not received by XX/XX/XXXX the lender is prepared by law to take repossession action to recover their loss and any under payment they received as a result would be billed to me. I am not arguing their right by authority to repossess the car, but I do wish to mention that since I have had the car I have received at least 3 Recall Notices for mandatory repairs that were required legally and deemed unsafe malfunctions. Although I never had to pay for the repairs, it is scary to know the car we were driving may have dangerously faulty parts that may malfunction at any time. I feel that I should not have to owe them anything if they repossess the automobile. I realize I will be out of a way for private transportation, but public transit is a possibility I can utilize even though I have a XXXX, walking is difficult and painful at times for me. This was the main purpose of purchasing an automobile, it did not matter if it was shiny and slightly used or a XXXX XXXX rebuilt as long as it could safely take me and mother to and from our destination. I am hoping the lender will allow me additional time, with a reduced monthly payment but I seriously do not believe this will happen. On the other side, if the lender repossesses the auto then give me some credit for timely payments, mandatory repairs, and omit any interests they may claim I owe them as a result of their actions. I would like to keep the auto, but if letting them repo it is a solution to the past due amounts I will not stand in their way. I hope a mutually compatible agreement can be reached either way. Thank you for any help you may be able to provide. Sincerely,
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-10-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-14
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: On XX/XX/2017, my daughter XXXX 's boyfriend at the time bought her a new car so that she would have transportation to find a decent job. Because he was very young and never had credit he was told that a good way to establish credit was to sign on with Santander bank because that was the only bank who would finance the car. XXXX XXXX then told them that once they made the payments on time for a year, XXXX XXXX would get the initial payments lowered to a more manageable level. The initial payments were set at {$570.00} per month for a XXXX XXXX priced at {$20000.00} approximately. My daughter agreed to make all the payments and did, on time, for the year. They went back to XXXX XXXX expecting them to honor their word. They didn't. She contacted Santander representatives to see if she could get the payments lowered ... they said no. Meanwhile XXXX is working hard to make these payments on time only to find out that most of the payment was going to interest and not principle. I did some research on Santander bank and found that they had numerous complaints against them, bad reviews, and law suits against them for essentially operating as loan sharks. They need to be stopped so that they don't trap anymore consumers who are desperate.
Company Response:
State: GA
Zip: 30340
Submitted Via: Web
Date Sent: 2018-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-13
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: Hello XXXX XXXX, My name is XXXX XXXX, I am writing in regards to an inquiry that mailed and emailed over 41 days ago, about my XXXX XXXX XXXX. I finally received a call on XX/XX/XXXX back on the case that I sent previously, by an XXXX XXXX from your Escalations team? Although he was very professional, he was not knowledgeable enough to address my concerns, which led to a follow-up call by a XXXX XXXX, who said he was XXXX 's manager and the highest level of Escalation that consumer can speak with. XXXX tried the best that he could with no Financial degree or not being Certified in Finance in any way to Explain the Section A of my contract and how it relates to my interest rate on my loan with your company. I am asking that someone listen to the call and please in writing explain the answers I received from your staff. I will list my questions and the Answers I was given and hopefully, without any further embarrassment or criticism, or derogatory comments from your team, we can get these questions answered and my concerns addressed. I am asking 1. Why is my monthly payment different from the XXXX per month on my contract? 2. What is Daily perdium? I was told on my vehicle it accrued from the day XXXX signed this contract on XX/XX/XXXX at a rate of XXXX cents per day and had penalties and late fees since I had not made a payment until XX/XX/XXXX. ( I thought we had a 45 day grace period when we purchased a new car to make 1st payment, and the dealer told me that was my 1st due date? What is Daily perdium? and how doe that apply to me and my loan? at XXXX per day and me being obligated to pay for 365 days per year, that's {$3200.00} per year in Finance and interest charges, which they say that's what daily perdium in line item A on back of contract refers too? 3. How do I have a daily perdium and a monthly payment of XXXX? 4. My interest rate on my contract is 21.11 %, I inquired about the almost 272 % in interest assessed in XX/XX/XXXX from XX/XX/XXXX to XX/XX/XXXX and it's taken 43 days and no answer. Yes, 272 % if you look at transaction history and where the $ $ $ I paid was allocated in XX/XX/XXXX, I paid mostly all interest. 5. I thought my Annual percentage rate was 21.04 % x the amount of principal due? 6. Do I ever pay more than 21.11 % per year in interest for this loan? 7. Since you asked me to pay {$380.00} even for my loan since my " APR '' went down to 21.04, it seems I am paying late fees for not paying a correct amount per month why? 8. Is there a branch that I can go into to have this explained in writing? 9. Truth in lending disclosure requires you to tell me at any time the info and numbers at any time for this loan/debt, I have asked over 25 times for this info in writing. If my loan has changed at all you are required to notify me and send me those changes in writing and a modified agreement correct? 10. Your staff told me they do not have to disclose anything, will not send me anything, and its all in section A on back of my contract?? Please explain? Do you not like XXXX XXXX or is there some other reason every borrower you have can have info on their loan disclosed but not XXXX XXXX? 11. Please listen to calls on XX/XX/XXXX and XX/XX/XXXX to XXXX XXXX and his follow up call by XXXX XXXX XXXX who both seemed more concerned about my loan being in 79 days late status than ever attempting to resolve my " ticket '' or answer any of my questions. For you highest of escalations to tell me that they will not and do not have to show me my rate on any day or what my payments have been applied to is racist and very discriminatory, I don't know who or what I a suppose to look or sound like to have these things disclosed, but I does not say on my contract that I need to be anything other than XXXX XXXX. If so please let me know so I can do so immediately, if not please send me answers to XXXX or my physical address XXXX XXXX XXXX XXXX XXXX, XXXX CA XXXX. I understand the urgency in my account status so please do not take another 43 days to respond. Thank you,
Company Response:
State: CA
Zip: 94588
Submitted Via: Web
Date Sent: 2018-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A