Date Received: 2019-02-06
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: In XX/XX/XXXX I obtained a loan with Santander Consumer USA for a XXXX XXXX XXXX. This was a used vehicle. I have always purchased XXXX XXXX XXXX for my vehicles if new or used just in case something happens. I paid on the loan without any defaults until about XXXX when there was a government shutdown that occurred and I was not able to make my payments for a short amount of time. I called Santander to request a payment extension and they stated they could not provide a payment extension to myself at the time but that they could offer me a deferment on my payment which would make my payment due at the end of the loan versus at the moment I was having financial difficulties. They ended up giving me a deferment on more than one occasion during the life of the loan. Well in XX/XX/XXXX/beginning of XXXX the XXXX XXXX XXXX was totaled. My insurance paid an amount of around XXXX, GAP paid an amount equaling about {$3900.00} and GAP refunded me what was due to me or what was not used which was about {$200.00}. Later on that year I started receiving correspondence from Santander stating that I owed XXXX and they reported to all credit bureaus that my account was charged off and in negative status. I immediately contacted them and asked them how I owed this amount of money. They stated that because I received a Temporary Reduction In Payment more than one time that GAP did not cover the amounts that were pushed to the back of the loan. I was never informed of this during the active times that I was requesting extensions. The XXXX that is owed is the exact amount of the interest and payments that GAP would not cover because they had been pushed back. Santander negligently allowed me to do extenstions and temporary reductions in payments without advising me that I would have to pay this out of pocket because GAP would not cover it due to the amount they would have paid being over the cars value. I was distraught as this XXXX debt has hurt my credit tremendously. I am not able to purchase a home, buy a new car, get store credit cards etc. My credit has maintained a low 500 's score due to this debt and it was in the negligence of Santander. Something made me start looking on the internet for unfair practices of Santander Consumer and I found the consent order from United States of America Bureau of Consumer Financial Protection File No 2018-BCFP-0008 in the Matter of Santander. This is my exact situation. I am an affected individual as I received my loan with Santander within XX/XX/XXXX and they charged off my loan with a balance due to GAP not picking up the deferred payments and interest santander failed to disclose to me in XXXX which the dates of the consent order are XX/XX/XXXX through XX/XX/XXXX. I want this account to be listed as positive and with a XXXX balance for the life of the loan from beginning to start on my credit and reported as positive for the total life of the loan. I want any monies due to me for having to pay on this account after the vehicle was totaled to be refunded to me. I would like to be awarded damages as well for all of the credit troubles and denials I have dealt with from XXXX until now. This is not fair to me as a consumer. Please see consent order attached.
Company Response:
State: GA
Zip: 30294
Submitted Via: Web
Date Sent: 2019-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-06
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I contacted Santander and they will not give me any information on GAP and the amount that I paid. They have told me it does not show up in their system when it's a fact GAP was added to the loan.
Company Response:
State: FL
Zip: 33029
Submitted Via: Web
Date Sent: 2019-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Santander is reporting a debt on my credit file that I do not owe. They are reporting as a charged off collection. This debt is supposed to be paid the XXXX XXXX XXXX.
Company Response:
State: NM
Zip: 87401
Submitted Via: Web
Date Sent: 2019-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I purchased a car and Santander was the lender. During a difficult time, I spoke with a representative there starting in XX/XX/XXXX, who offered me to modify my loan so Id be able to afford to continue making payments Finally in the month of XXXX I received the new Modification forms, signed and returned and the forms specifically showed that starting in XX/XX/XXXX the new Loan payments would begin. I thought all was now resolved! In XXXX XXXX went to a store and came out to find my vehicle gone! Thinking someone had stolen my car I called the police and they informed me that it was towed. I immediately called Santander and upon their review of my account they found that the were wrong to have picked up the car, apologized, and then told me where I could go to retrieve my vehicle. It was their error so I was not charged anything and although I was angry, I got my car back and figured it was over. Fast forward to XXXX, I took my credit report, found that Santander reported lates even after the modification, and even reported 2 lates for XXXX and XX/XX/XXXX, even though the loan was paid in full in XX/XX/XXXX. Ive tried to get this corrected, at once point it was Just a month ago, I took my credit, again incorrect information from Santander! I disputed, and now Santander is reporting a REPOSSESSION in XX/XX/XXXX, which is exactly the same time they towed my car in error!!!!! This was their error, they admitted it at the time, and only until now has it ever showed as a REPOSSESSION! This is more than detrimental to my ability to obtain financing and credit, and needs to be corrected! When I call their office, give my Social Security number, they claim that they have no information. Help, these folks should be audited! The federal government needs to look into their practices as Im sure theyd find Santander is not in compliance per the consumer lending regulations.
Company Response:
State: CA
Zip: 92026
Submitted Via: Web
Date Sent: 2019-02-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: OnXX/XX/XXXX,Iwasinvolvedinacaraccident(atnofaultofmyown)andmyvehiclewasdeterminedtobeatotallossbytheotherparty'sinsurancecompany.Iwasinstructedbytheinsurancecompanytosurrenderthekeys,vehicle,registration,etc.Isignedlegaldocumentsthatwerenotarizedgivingtheotherparty'sinsurancecompanypowerofattorneytocompletetherestofthepaperwork. IcontactedSantandertoinformthemoftheaccidentandtheotherparty'sinsurancecompanyalsocontactedSantandernumeroustimes.OnetimethattheycontactedSantander,Irequestedtobeonholdtoensurethatcontactwasmade.TherepresentativeverifiedthattheymadecontactwithSantander. OnXX/XX/XXXX,IreceivedaTotalLossLetterfromtheotherparty'sinsurancecompanyshowing,infact,thatthecarwasatotallossandtheyarepayingout{$21000.00}toSantanderConsumer. Sincethen,SantanderConsumerhasinaccuratelyreportedonmycreditreportthatIhavebeenlate,chargedoffmyaccountstating,"chargedoffasbaddebt/profitandlosswriteoff'',closedmyaccountonXX/XX/XXXXandsaysthatIhaveabalanceof{$26000.00}.SantanderevensentarepossessioncompanytomyhomeinXX/XX/XXXXataverylatehour,ringingmydoorbellanddisturbingmyfamily.Iprovidedtherepossessioncompanyacopyoftheaccidentpolicereport,totallossstatementandeventheaddresstothewreckingcompanywhotookthevehicleonthedayoftheaccidenttoprovethatthevehicleisnotinmypossessionandwastotaled. OnXX/XX/XXXX,Santanderreceivedpaymentfromtheotherparty'sinsurancecompanyintheamountof{$21000.00}andthepaymentwasconfirmed/verifiedbytheotherparty'sinsurancecompanytohavecleared. Theotherparty'sinsurancecompanyprovidedmewithacopyofthecheckthatwassenttoSantanderandthatcleared. ThishascausedsuchofabigissuethatIcannotevenfilemyGAPinsurancetocovertheremainingbalanceofthetotallossbecauseoftheinaccuraciesandhasseriouslydroppedmycreditrating.
Company Response:
State: GA
Zip: 30809
Submitted Via: Web
Date Sent: 2019-02-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-05
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: The vehicle was taken from me and auctioned. I tried to negotiate retention of the vehicle but was denied reestablishment. Later on the account was closed and still reflected a balance owed when it should reflect a balance of XXXX dollars amount. I should not be paying for a vehicle that no longer is in my possession that is fraud.
Company Response:
State: NY
Zip: 14621
Submitted Via: Web
Date Sent: 2019-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-04
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: This loan was opened on XX/XX/2014 and is being reported as a joint account. This is not my debt. I have asked several times for this account to be removed from my credit report and was unsuccessful. I need to see the contract and my signature that they are claiming that i signed. This account has negatively affected my ability to receive credit from creditors and i would like it removed from my report.
Company Response:
State: GA
Zip: 31313
Submitted Via: Web
Date Sent: 2019-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-04
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/XXXX I sent a certified letter to the address listed on my credit report to contact the furnisher to request that they remove the unauthorized inquiry. My letter was returned because the address listed on my report is incorrect. Santander Consumer XXXX XXXX XXXX XXXX XXXX, TX XXXX TeL. XXXX. On XX/XX/XXXX I filed a CFPB complaint about this company XXXX. I once agin asked the company to provide any info to show I gave consent or signed a application for credit of any form / written or Electronic. On XX/XX/XXXX Santander responded with a statement that they can not verify if a unauthorized inquiry occurred, and that they will need more information to proceed. I sent a immediately reply submitted on the CFPB website giving Santander my full social security number and a copy to view to see the multiple inquiries on my credit report. Santander then close their response with me on the CFPB with out a follow up statement to answer, with the additional information they requested that was willingly giving to them to assist in their investigation from me, were they able to now provide that I in fact consented to this inquiry with a written signature on a application for credit or a Electronic consent giving permission for these inquiries.
Company Response:
State: NJ
Zip: 07017
Submitted Via: Web
Date Sent: 2019-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX has been non-compliant with removing the unverified account SANTANDER CONSUMER U Opened Date XX/XX/2015 which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that SANTANDER CONSUMER U was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.
Company Response:
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2019-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-04
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have made payments that are not applied to my account. I was working with the company and sent numerous forms of proof several times. For 3 and 1/2 weeks no one would speak or help me. Then all of the sudden they started talking to me with no explanation on why they stopped. I have had to start over to prove my payments. This company is a disgrace. Not only are they charging me fees, they have put my account in collateral recovery. No one knows what they are doing at this company and they charge horrible interest and keep adding time and fees onto my loan.
Company Response:
State: NJ
Zip: 08753
Submitted Via: Web
Date Sent: 2019-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A