Date Received: 2019-02-22
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Santander USA repossessed my car after I told them that it was inspected by FEMA for possible damages reimbursement from hurricane Harvey. They then proceeded to place XXXX in collections on my credit report and continuously lied to credit bureau dispute investigators. They finally removed it from my XXXX and XXXX however it's still on my XXXX report. This company repossessed my car after me telling them that I was engaged in a racial descrimination lawsuit against a previous employer.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2019-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-20
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: Sandtander Consumer USA LLC is the auto loan account holder for a XXXX XXXXXXXX XXXX in XX/XX/XXXX that I purchased. They are practicing a Rule of 78 's & Rule of 72 's loan which is prohibited in the USA & XXXX. Sandtander Consumer USA LLC is violating 15 US Code 1615 Prohibition on use of " Rule of 78 's '' in connection with mortgage, refinancing, and other consumer loans. They are utilizing daily compound simple interest, and prioritizing the simple interest & penalizing me the consumer for additional payments by applying additional principal payment funds to the daily simple compound interest. This practice was outlawed in XXXX in USA, and XXXX in XXXX is prohibited in the USA.
Company Response:
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: Vehicle was a total loss on XX/XX/XXXX. My car insurance paid there portion. Leaving a balance of of {$7200.00} on XX/XX/XXXX GAP insurance paid {$2300.00} on XX/XX/XXXX. Leaving me with a balance of XXXX. Received a letter from Santander date XX/XX/XXXX stating that my payments were to be {$440.00} until balance was paid. I started calling them right away letting them know that I could not afford that. Unfortunately because of the total loss I had to get another car loan i could afford to pay $ XXXX {$150.00} a month and to please modify my loan. I have called them 6 times on this issue to help me resolve this issue to no avail. Now on Thursday XX/XX/XXXX I called again just to be told no again and atop of it the money that the GAP insurance paid was reversed on XX/XX/XXXX. Got in touch with the GAP insurance and was told that were not going to pay now leaving me with a balance of {$7200.00} at interest rate of over 22 %. " PLEASE '' any help you can provide is greatly appreciated.
Company Response:
State: PA
Zip: 183XX
Submitted Via: Web
Date Sent: 2019-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I am attaching a former complaint about Santander -complaint # XXXX. I called CFPB on XX/XX/XXXX to find out Santander 's response. I was not given a deadline to get this information back to you by the person I spoke with on the phone. I have been ill and had XXXX work done since the above referenced date. I am sending you the documents Santander requested. I am hoping you can forward them to Santander or send me a fax number or email the documents need to be sent to. You also need to know that we had to have our payment taken out by XXXX XXXX /XXXX as a condition to be eligible to receive the loan from Santander . My husband is XXXX and I work at a XXXX XXXX XXXX. I have to work overtime to make ends meet as it is.I also have never been able to log in and check on my complaint even after I asked the person I spoke with on XX/XX/XXXX to reset my password. This is why I am submitting the information requested in this manner.
Company Response:
State: IN
Zip: 473XX
Submitted Via: Web
Date Sent: 2019-02-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX is not removing or blocking an account per FCRA regulations when I submitted an Identity theft report claiming I was a victim of ID theft. I'm attaching the report for your records. There are 2 accounts reporting to XXXX which are fraudaulent & I'D like them removed from my report. They claim they verified the accounts with the company but I'm truly confused how they can verify a fraudulent account. I believe they feel they're above the law & I'd like this matter handled ASAP as it's damaging my credit & impacting my emotional & physical health.
Company Response:
State: NV
Zip: 89108
Submitted Via: Web
Date Sent: 2019-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX XXXX closed my account XX/XX/2017 and charged it off ... Ive reached out and they deleted the whole account off my XXXX but on XXXX and XXXX they report late every month since XX/XX/2017 on a charged off account ... that is very inaccurate.. and I would like it deleted from my report
Company Response:
State: AR
Zip: 72034
Submitted Via: Web
Date Sent: 2019-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I purchased a car in XX/XX/2013 in which the finance company Santander Consumer USA for {$18000.00}. It stated in the contract that, at the end of my loan, I would have paid {$17000.00} in interest. Recently, I called them to get the pay off amount because when I went online, it showed that I still owed {$12000.00}. For the past couple of years, I began to see the amount go down slowly. But instead of paying toward the principal, they have been putting half, sometimes all of the installment toward the interest. After adding up what has been put toward the interest and principal, I discovered that {$24000.00} has been paid in interest and roughly {$6000.00} toward the principal.I 've spoken to different reps including a supervisor which all said that I have not satisfied the interest yet. One time I was laid off, and it took a couple of months to get caught up. I was charged late fees in which I paid. I paid double, one time, to get it back on track. They stated to me, today, that because I had several auto extensions ( which includes some that were 5 days late ), that all of those payments went directly to interest. It states in my contract that I can be up to 7 days late and charged only a late fee. I was charged both and don't understand how they can do this. I've purchase several cars throughout the years and have never seen any thing like this. It seems like they can charge people whatever they want to and get away with it. I don't know what to do and really need help.
Company Response:
State: VA
Zip: 23237
Submitted Via: Web
Date Sent: 2019-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-18
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: In XX/XX/XXXX Santander became my automobile finance company after I put $ XXXX down on a car. It's now XX/XX/XXXX and I still owe just as much as I did in XXXX. I don't understand how I could pay {$32000.00}, total to date ( XXXX ) and still owe over $ 24k. I've been a loyal customer to Santander but I can't get any help with this problem. I found out today that Santander had assigned my car for repossession without my knowledge. I'm constantly threatened with repossession and I get 7-10 phone calls every week. All of this and I've paid them over $ 32k. Santander had me paying interest only some years ago and I don't know if this added more money to my loan or if it was extended. I was never told if any time or money was added to my loan. I need help with this Issue ASAP because my loan matures in XX/XX/XXXX and Santander shows that I still owe over $ 24k. Santander has made a lot of money on this deal and they are acting in a predatory fashion by trying to prolong the loan and repossess my car. Please help.
Company Response:
State: AL
Zip: 35810
Submitted Via: Web
Date Sent: 2019-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Loan Balance was paid off in full during the Month of XX/XX/XXXX, for remaining balance of original loan of vehicle which was considered a total loss in XXXX. Made several significantly large payment during XXXX in an effort to pay off balance owed after money received from insurance company. Santander reported a delinquent payment in the month of XX/XX/XXXX, one month before this account was paid in full which is drastically affecting my credit ratings at this time and was not appropriate action.
Company Response:
State: TX
Zip: 75206
Submitted Via: Web
Date Sent: 2019-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-18
Issue: Struggling to pay your loan
Subissue: Problem after you declared or threatened to declare bankruptcy
Consumer Complaint: Back in XX/XX/ 2018, I called XXXX that I wanted to surrender the vehicle but they said it has to be 72 days delinquent for them to reposes the vehicle. It has been four months now that it has been delinquent. I can't pay for the car and I just ask that it be picked up but they just keep offering me deals to lower the payment.
Company Response:
State: NM
Zip: 88001
Submitted Via: Web
Date Sent: 2019-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A