Date Received: 2019-06-27
Issue: Getting a loan or lease
Subissue: Changes in terms mid-deal or after closing
Consumer Complaint: On XX/XX/XXXX I went to purchase a car at XXXX XXXX XXXX in XXXX Tx. I was pre approved for financing under XXXX/ Santander and decided to use one of their prefer vendors. My deal was approved for financing up to {$34000.00} with an LTV up to 125 % of the deal. I went to the lot on XX/XX/XXXX to inquire regarding a 2013 XXXX XXXX that was price at XXXX $ that was over the XXXX value of XXXX $ ..Of course, the car was over the LTV of the loan, which then the sales rep needed permission to lower the cost in order for the deal to work. The final cost ended up being XXXX . Upon looking at my sales contract, i notice my interest rate was higher than my original approval. I originally contacted the dealership and was told that it was the right deal and that Santander approved this deal ; there was nothing they can do about it and my only option was to either talk to them about the terms or bring the car back to the lot. Upon calling up XXXX/Santander and receiving a screenshot of my deal from my sales rep that work my deal..I ask the XXXX rep if they could pull up the approval to my deal that was worked into a contract.To sum it up..there was two applications under my name in XXXX. My original deal ( which was approve ) was scrap in favor of a new deal being created that was more aligned to the dealership profit.There was no permission being given to recreate a new deal or even a need to create another app. I was already approved for a car loan with the terms being given to me by XXXX/Santander. Overall, i will be bringing back the car and unwinding the deal which i told my sales rep. I'm highly upset that even with XXXX/Santander being offer an approval on a deal, would allow dealerships to recreate deals that are favorable for them to bypass the fees attached to the deal in which the dealership has to pay or to front load the deal that would cause a consumer to be very upside down on a car loan. Who knows how many other consumers are affected by this process. Even though my deal is being trash, something has to be done. Consumers are not aware that some dealerships will recreate an entire new deal rather than using the approval deal with that same exact finance company. It's not right, it's not ethical and something needs to be done. This was a complete financial markup/ dealer reserve deal ; a 6 % interest rate markup.
Company Response:
State: TX
Zip: 75052
Submitted Via: Web
Date Sent: 2019-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I was lulled into a car dealership with a preapproved offer of a car loan. Eventually I was denied the loan but after checking my report I've noticed a barrage of inquiries from different finance companies that weren't authorized by me.
Company Response:
State: PA
Zip: 19026
Submitted Via: Web
Date Sent: 2019-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-27
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Good morning, Im filling this complaint because I believe I was treated wrong by Chrysler capital. I bought a XXXX XXXX XXXX, my credit score wasnt good at the time so my interest rate was very high. The only income I had was my XXXX from social security {$1500.00} a month my financial wasnt good at all. Chrysler capital approved my loan, I got the car with a payment of {$670.00} a month, everything was ok until six months later my wife got diagnosed with XXXX her medication price was high so we have to give up the car so we can afford her medicine, Chrysler took the car back and sold it in an auction and hit me with a balance of {$11000.00} that I can afford. This balance is reporting on my credit as a charge off account. This brought my credit score so low that I cant even rent a appointment for me and my family. I Dispute this so many times with Chrysler and told them my problems, my wife condition but they ignore me and keep reporting this account on my credit and destroying me and my family even more. Please help me and my family to get the this fix with Chrysler capital so they can remove this account from my credit report. By doing this we will be able to but a cheap car so we can go to appointment back and forth and get our financial together.
Company Response:
State: PA
Zip: 17603
Submitted Via: Web
Date Sent: 2019-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-27
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XX/XX/XXXX - Auto accident and vehicle impounded XXXX - Impound lot notified Santander of an abandon vehicle XX/XX/XXXX - lien established and a savaged title was ordered by either the county or Santander. XX/XX/XXXX - Approximately XX/XX/XXXX vehicle was sold Santander failed to retrieve a {$22000.00} vehicle with a {$3000.00} damage from the impound lot while the price to pick up the vehicle was less than {$600.00}. XX/XX/XXXX - The auto insurance was notified and the insurance company decided to take responsibility, but wanted to inspect the vehicle whether they needed to cover collision or just repair. Upon inspecting the vehicle, {$3000.00} damage was uncovered, which they agreed to pay, but because the vehicle was no longer in my possession, the Insurance company wants to pay {$2000.00} less the deductible. All in all, they want me to be on the loosing end. Damages to me : approximately {$3000.00} which covered down payment and insurance coverage, {$21000.00} plus on my credit report while I'm left without transportation.
Company Response:
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2019-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-27
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: This past Friday XXXX XX/XX/2019 I got a call from loan company Santandar consumer USA, that i needed to pay this amount since i couldn't pay the whole thing. I agreed to pay XXXX That same day I got a letter in the mail for repossession on XXXX XX/XX/2019. I just got off the phone with speaking with the representative that same day and hear comes a letter that followed for repossession. I tried to talk to them, but I dont what happened, I also agreed to work with them as well to get this issue resolved. That same night they reported my loan to the credit bureau for being late here.
Company Response:
State: CT
Zip: 063XX
Submitted Via: Web
Date Sent: 2019-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-26
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: My truck was reposseed on XX/XX/2019 i never got any default notice or phone call the came and took it and left plates and sold it in 4 days
Company Response:
State: FL
Zip: 33870
Submitted Via: Web
Date Sent: 2019-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-26
Issue: Can't contact lender or servicer
Subissue:
Consumer Complaint: On XX/XX/XXXX, I paid Chrysler capital {$27000.00} and paid off My XXXX XXXX 2017. Since then even though I called and requested them to release my title, they didn't send me. As a result I am unable to Sign a contract with XXXX XXXX. XXXX XXXX was interested to give me Bussienss. Chrysler Capital is not bothered at all to send me my title which I have right to have it. I need my title ASAP. thank you very much XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 95126
Submitted Via: Web
Date Sent: 2019-06-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXXistheonlycompanytocontinuetoreportthisaccountinaccuratelywhichconstantlybringsdownmycreditscoreeachmonth,photoattachedandtheaccountmustbedeletedfrommyreportbecauseaftermultiplecomplaintsyouhavefailedtofixtheissue!
Company Response:
State: MO
Zip: 64030
Submitted Via: Web
Date Sent: 2019-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-25
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I received an automobile loan through Santander Bank on of about XX/XX/17. They are charging me 19 % interest. I advised them that my hours had been greatly reduced and would like to refinance the loan. They refused. I further researched the maximum interest rate for New Jersey and it is 16 %. I would like my automobile loan refinanced to 16 % and the difference applied to my principal. My payments are becoming further and further behind due to my reduced income. I can not afford to purchase another vehicle at this juncture and need my vehicle to get back and forth to work.
Company Response:
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2019-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-24
Issue: Problems at the end of the loan or lease
Subissue: Problem related to refinancing
Consumer Complaint: I cosign for someone on a car loan about 3 years ago. The borrower is allegedly trying to refince the car loan but the borrower haven't completed the process. I would like to be release as the co signer of the car loan, especially since the borrower has made ontime payments for the last two years. What could I do in this situation?
Company Response:
State: IL
Zip: 60563
Submitted Via: Web
Date Sent: 2019-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A