Date Received: 2020-05-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I don't remember paying late on this account. Why do I see 30 days late remarks. SANTANDER - XXXX XXXX XXXX XX/XX/2019 XXXX XX/XX/2019.
Company Response:
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: I started my lease in XX/XX/XXXX and immediately established the auto-pay option with paperless statements. As my payment history shows, I made each monthly payment with no issues from XX/XX/XXXX until XX/XX/XXXX as I was set-up on the auto-pay and paperless plan. However, due to a county tax increase, the payment figure originally established by my lender at the beginning of my lease was no longer fulfilling the minimum payment amount of due, resulting in a ( {$5.00} ) shortage, which then accrued over several months before resulting in a negative balance in XXXX of XXXX, and carrying over to XXXX of XXXX. Once I was aware that there was a late payment status on my account from reviewing my personal credit report, I immediately paid my accumulated monthly fees, and my auto-payment has since been adjusted. As my payment history shows, a payment has been withdrawn every month on or before the due date since my account was opened, but the adjustment issue has affected my payment status and has been reported to the credit bureaus as two separate 30-day late payments ( XX/XX/XXXX & XX/XX/XXXX ). After several conversations with the dispute department and the executive office I was able to find out that I did not receive a written notification of this necessary adjustment, nor did I receive an email message to explain the necessary steps to correct this adjustment, therefore I had no formal written knowledge that the recurring payments set-up on my auto-pay continued to result in a due balance of ( {$5.00} ) each month until my account showed a late payment status. Also, according to my account transaction history, there is no information illustrating a negative balance, an amount past due, there are no alerts, no messages, and no late payment status is shown on my account prior to XX/XX/XXXX. I was also told that the shortage began in XX/XX/XXXX, however no attempt was made to contact me about this issue until XX/XX/XXXX and the company stated a voicemail message was left. While I understand that a phone call was made in XX/XX/XXXX in an attempt to get a hold of me, I don't understand why it took 11 months for the accounting department or whoever to initiate contact. And furthermore, most official business requires some form of written notice, or certified letter, or notarized document and yet the company did not send me any type of written or emailed notice to inform me that there was a problem with my account. Once I noticed the problem I immediately contacted the company to make the necessary adjustment & paid my accumulated fees, however my account status is still reported as having two late payments. I have since requested the dispute department to look into this on XX/XX/XXXX an requested that a goodwill adjustment be made on my account and was told the company does not do goodwill adjustments to credit reporting whatsoever, which alone is a little unreasonable considering the company is in the business of using credit to approve automobile leases. Then I sent a letter to the dispute department on XX/XX/XXXX formally requesting an adjustment be made to my account if there was no written attempt to contact me, and a copy of this letter was emailed to the executive office and forwarded to the dispute department, an no reply had been sent nor an acknowledgement of receiving the email. If an automatic payment collected in the company 's system is slightly less than the amount due in the system, but it is still collected on or before the due date, shouldn't there be some other reporting status other than a late payment status, perhaps a negative balance status, illustrating that a payment was still made on-time, however the payment still resulted in a negative balance. This way lenders would not see this as an inability to make a payment and rather an accounting adjustment was needed, which in my situation, was the exact case due to the county tax increase. My ability to get funded in the future should not be affected by a county tax increase and and auto-pay system that has no alerts, or sends no automatic communication when there is an issue at hand. If an alert was illustrated somewhere in my account, or written notification was sent to me within maybe a 90-day period of when the shortage began then I could have avoided this situation all together. And, I would think that a county tax increase affecting my payment status would be grounds for written notification to be sent to me via email and direct mail to have a copy for your records that you made several attempts to contact me, and giving me the necessary time to make the adjustment before my credit is affected for years. I am in my XXXX 's and have never had one late payment on my credit report, and I am trying to refinance my home before this covid-19 mess alters lending requirements, and the only thing that is stopping me from getting approved is this very recent " Late-Payment '' status on my credit report. I have also been told by other consumers that this has been a problem over the last year and other companies such as " XXXX '' are waiving these fees in my county, and not reporting this to the credit bureaus at all as it must be categorized as an accounting issue and not a late-payment issue. If this late-payment status remains on my credit report I will likely not get approved for my home refinance and will have trouble getting any sort of credit approval for years, and in my opinion this all could have been avoided with written notification long before my account showed a late-payment
Company Response:
State: FL
Zip: 33071
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-05
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This Debt was paid by auto insurance and Gap insurance 4years ago.
Company Response:
State: FL
Zip: 33313
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-04
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: Hi! My name is XXXX ( full name : XXXX XXXX ) and I am contacting regarding my auto loan with Chrysler Capital. In XX/XX/XXXX I have arrived to the dealership and applied for a car loan. They approved me with 20 % APR and informed that I will be able to lower the apr as low as 2.99 % after I complete 7 payments in time. After paying the monthly payments in time I contacted Chrysler Capital to ask to lower the apr and my monthly payments but they rejected my inquiry. Also, I found that 80 % of the money I paid since XX/XX/XXXX were counted as an interested and in fact I paid almost nothing to cover my actual loan. Now in XX/XX/XXXX, I still owe almost the same amount as I owed in XX/XX/XXXX. I am not able to continue my payments with the given APR as my plan was to pay only during 7 month. I can pay in time my debt if I can receive the normal APR that my credit profile deserves but the company is rejecting to negotiate and I was rejected with another bank to refinance. Please help me in this situation. Chrysler Capital loan terms are unfair, they are damaging my life : I cant afford healthcare, save money or any vacation and all of these forcing me to file a complain. If they never told me that I can lower my apr after 7 payments I would not sign for that deal.
Company Response:
State: CA
Zip: 95132
Submitted Via: Web
Date Sent: 2020-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-04
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I received Santander FPB Complaint No. : XXXX response from Santander and appreciate Santanders admittance of its predatory lending practices. First Santander openly and knowingly is admitting the use of Simple interest method, a predatory practice, which calculates the amount of interest owed first on a daily basis as described in the response. This was not explained to me and I cant honestly say that I understand it now after you have attempted to explain it. This tactic is predatory and unfair. You took advantage of me by offering a product that was confusing and has caused the payments on this loan to extend far beyond the 6 years agreed upon which was XXXX then due to extension to XX/XX/XXXX. It is now XXXX 1 year beyond the agreed upon date and if I continue paying this as agreed it will extend into another year until XXXX 2 years beyond. This tactic is deceptive and has prevented this loan from being satisfied. Additionally, knowingly understanding my lack of bargaining power Santander offered terms that would likely prevent on time payments. Santander also has the habit of mailing bills that do not accurately request proper payments. Instead Santanders bills deceitfully state inflating monthly payment amounts causing fear of not being able to pay which in many cases caused a sense of helplessness which detoured payments. For example, on a recent bill dated XXXX the AMOUNT OWED per the bill for XXXX is {$5300.00}, when the actual amount owed for the month is {$430.00}. Knowing that it is impossible to pay {$5300.00} one could potentially refrain from attempting to make a payment due to the inability to pay the amount owed as stated on the bill. Santanders practice of misstating the actual amount is another indication of predatory lending practices. Additionally, Santander charged me for GAP insurance as a part of financing of this loan. In XXXX the Bureau of Consumer Financial Protection determined Santander violated the Consumer Financial Protection Act of XXXX when it added GAP insurance to loans without properly describing its benefits. Santander was sued over 9 million for this practice and this is another citation of its unfair, unethical and abusive lending practices. Finally, my contract with Santander was for 6 years with extension request for up to 6 months total. To date this 6 .5year loan is far beyond 8 years and before the loan is paid off if this can happen it will have approached 9 years. Therefore a 6 year loan totaling {$17000.00} will have accrues interest and additional charges for over 29,000 which is 2.5 times the principle balance of the original loan agreement. This is abusive and unacceptable. As you already know Santander is facing a class action lawsuit for charging improper fees and for improper telephone tactics which again clearly highlights my victimization by Santander. I am requesting a refund in the amount of {$10000.00} which include excessive fees and interest incurred and Santanders repeated 32attempt to take advantage of this subprime borrower.
Company Response:
State: VA
Zip: 22204
Submitted Via: Web
Date Sent: 2020-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-04
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This company is NOT abiding by law. I have tried numerous times to fix this issue with the furnishing dept. Typically, the loan amount is posted onto the credit report and principle gets secured every month. Never does a 10 day payoff amount get posted and NEVER does it increase due to interest. They have been increasing every single month, not deducting the principle. We took a loan amount of {$25000.00}. Our statement from XX/XX/XXXX shows a balance of {$24000.00}. Instead, theyre actively INCREASING this amount which by law, is severely incorrect. This is not a revolving account but seems to be treated as such. This is HURTING my credit, increasing my Debt to income ration every month when it should be decreasing.
Company Response:
State: WV
Zip: 26301
Submitted Via: Web
Date Sent: 2020-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-03
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I had an auto account with Santander Consumer USA that was sold to XXXX XXXX and they offer me an settlement which I had paid successfully on XXXX XXXX of {$1200.00} and it was stated that within 30 days which it has been more than 30 days since XXXX XXXX they would request for a deletion from all my credit bureaus but they haven't completed their end of the word and I need that to be deleted off my reports and my husband report because he joint sign with me on this account
Company Response:
State: FL
Zip: 33054
Submitted Via: Web
Date Sent: 2020-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-03
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: We applied thru Chrysler Capital and was pre-approved. When the dealer sent the deal in instead of getting us 0 % Chrysler came back at 12.8 % Tier 4. Upon Reviewing my credit report, we found a recent account 30 day late inaccurately reporting We notified XXXX, who removed the account. The Score models jumped up to XXXX ( the lowest to the highest of XXXX. On the Chrysler website it is advertising you need a XXXX. I was a victim of fraud, had accounts opened my name ( all were removed on XXXX and XXXX, XXXX is showing one account left scheduled to come off in 18 days but is a small account showing 1x30 revolving card. So, there is no reason I should not get a 0 % interest rate. Upon relaying this info to Chrysler, they refused to repull my credit and rescore. Under the FCRA, If a credit furnisher finds an error, they must remove it. XXXX did just that. Also, under the FCRA, the creditor must re evaluate the borrower creditworthiness based on the new changes. This is where Chrysler is Violating the FCRA and I am sure I am not the only Victim. This is a prime example of a Major Corporation taking advantage of its customers during a crisis.
Company Response:
State: FL
Zip: 34747
Submitted Via: Web
Date Sent: 2020-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-03
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: To whom may concern, I purchased a XXXX XXXX from XXXX in XXXX. My finance company was Santander Consumer USA. Santander repossessed my car. Santander Consumer USA approved me for financing in XX/XX/XXXX for a vehicle I purchased from XXXX. I had the vehicle from XX/XX/XXXX to XXXX of XXXX. Santander Consumer USA repossessed my vehicle without notice. When I contacted Santander, I was told that they were unable to verify my employment and that they could not verify the company in which I provided during the purchase of the vehicle. Santander USA never once tried to reach out to me to inquire about my employment. I never received a letter, phone call, message or call to my references. They just abruptly came and took my car from my home with out requesting proof of employment. My payments on my vehicle was current. As of today, Santander Consumer USA has placed this balance on my credit file as if I haven't been paying them. Do they really expect me to pay for a vehicle they chose to repossess when my payments were current and due to them not being able to verify my employment??? Santander Consumer USA has failed to provide me with documentation of their findings as to why they made the decision to take my car although the payments were getting made on time. Santander needs to remove this balance from credit file as I plan to seek legal action against them as they have unlawfully and illegally took my car when I was clearly paying for the car. I have provided you a screen shot of my credit report showing I had no late payments until they took my vehicle. I also am requesting where in my contract does it state my vehicle can be taken if they can't verify my employment. They are showing on my credit file that I've never made a payment which is false!!! This company is a horrible company to ever do business with.!!!
Company Response:
State: GA
Zip: 30296
Submitted Via: Web
Date Sent: 2020-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: My vehicle is with XXXX XXXX XXXX my payments have not been reported to any credit bureaus since XX/XX/2020 2020
Company Response:
State: SC
Zip: 29650
Submitted Via: Web
Date Sent: 2020-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A