SANTANDER CONSUMER USA HOLDINGS INC.


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"Products" offered by SANTANDER CONSUMER USA HOLDINGS INC. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfers - Domestic (US) money transfer
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 3640488

Date Received: 2020-05-06

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: Fraud going on with my credit Improper use of my credit. I have no authorization to the following companies

Company Response:

State: MI

Zip: 48167

Submitted Via: Web

Date Sent: 2020-05-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3640361

Date Received: 2020-05-06

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: Santander XXXX - This account should is reporting on my credit when I do not owe it as it is past the statute of limitations in Utah. This

Company Response:

State: GA

Zip: 30214

Submitted Via: Web

Date Sent: 2020-05-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3640319

Date Received: 2020-05-06

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone

Consumer Complaint: In short I have this issue with Chrysler for over 5 year. I purchased a vehicle in my early 20s, a used XXXX. Having buyers remorse I returned the vehicle to the lot and was told that it would not effect my account or credit because it was not pass the first initial payment. Taking their word for it I delivered the car in great condition and gave them the keys. Month later and so on I am getting charged for the vehicle as if I still own the vehicle. However when I called and asked about the situation they were nasty about it and did not stand by their word and continued to charge me even after being sold ( the vehicle ). They refuse to take it off my report and I am not settling for anything more than the time I physically owned the vehicle. Less than a month which should be {$400.00}.

Company Response:

State: WA

Zip: 98516

Submitted Via: Web

Date Sent: 2020-05-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3640299

Date Received: 2020-05-06

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: Santander has been reporting this auto loan to my credit files since XX/XX/2013. It has now been 7 years and I gave the car back to them. But they still reported my account 30 days for the last 7 years. It is supposed to be deleted from my credit report. But they aren't deleting it. They will find some excuse for why its still being reporting.

Company Response:

State: AL

Zip: 36869

Submitted Via: Web

Date Sent: 2020-05-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3640260

Date Received: 2020-05-06

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I took out a loan with Santander Consumer USA XXXX to buy a XXXX XXXX in XX/XX/2009. I got the loan with a rate of 29 % and they charged me 10 points upfront. I struggled every year to pay the car note paying more than 3.5 times what I paid for the car. I almost lost everything trying to make that car payment. I have been late almost half the time I had this loan. I have had the loan for almost 10 years after 10 years Santander should have take the negative remarks off my credit report after 10 years. Santander what they did was the oldest payments they took off my credit report so they could keep showing my negatives for almost 20 years way past what is allowed by law.

Company Response:

State: IL

Zip: 60453

Submitted Via: Web

Date Sent: 2020-05-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3640178

Date Received: 2020-05-06

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: I have a car loan from CHRYSLER CAPITAL, and I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report, I called CHRYSLER CAPITAL and they said their system mistakenly put me on paperless billing, which I did not request, and it caused my 30 day late. As you can see, I have always had a stellar payment record. I tried contacting XXXX, XXXX, XXXX, and CHRYSLER CAPITAL with no successful resolution. XXXX, XXXX, and XXXX reporting me 30 days late in XX/XX/2020. There was an error on their part. I was never 30 days late.

Company Response:

State: CA

Zip: 90802

Submitted Via: Web

Date Sent: 2020-05-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3638957

Date Received: 2020-05-06

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: Double jeopardy Chrysler capital Soled the debt to XXXX XXXX, who is reporting it as a charge off, but the same debt is reported by collection agency By the name of XXXX XXXX XXXX amounts incorrect the used information that I gave them lately to up date to keep on my report.

Company Response:

State: NJ

Zip: 07111

Submitted Via: Web

Date Sent: 2020-05-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3638876

Date Received: 2020-05-06

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!

Company Response:

State: CA

Zip: 93035

Submitted Via: Web

Date Sent: 2020-05-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3638509

Date Received: 2020-05-05

Issue: Incorrect information on your report

Subissue: Public record information inaccurate

Consumer Complaint: I was trying to get a loan from these company regards with automobile finance for a vehicle sadly they all turn me down these company states I owe money and has collection s on my name and fact was I filed bankruptcy chapter XXXX and was discharged there for it wrongful these company refused and discriminated me and refused of finance me due to I filed bankruptcy and yet they stated I has multiple collections under my credit score this means they have gotten wrong information when ran my credit score there should not be a denial of my credit regardless due to I am protected under the bankruptcy law they making up their own wording and stated this and that and mainly they don ; t want to finance me because of my low credit score of 400 or 500 score they think I am a high risk because I filed and has a bankruptcy discharged they made it impossible for me to finance a vehicle and establishing credits for them doing these practice they pretty much saying if I could paid off my collections or debt out there and then they would approved me once again I am protected under the United states bankruptcy law chapter XXXX it is wrongful these company denial my credit applications due of my bankruptcy chapter XXXX has been discharged they only help people and finances people who has no bankruptcy that is a discrimination.

Company Response:

State: MN

Zip: 55337

Submitted Via: Web

Date Sent: 2020-05-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3638462

Date Received: 2020-05-05

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Was not notified of investigation status or results

Consumer Complaint: I was shocked when I reviewed my credit report and found late payment on the dates below : XX/XX/XXXX XX/XX/XXXX I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I checked my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.

Company Response:

State: GA

Zip: 30223

Submitted Via: Web

Date Sent: 2020-05-05

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.