Date Received: 2020-06-12
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: Santander consumer USA has been charging me a lot of interest, almost 70 % of my XXXX-XXXX payments goes directly to interest. I got the car in 2014 and have been paying XXXX for 6 years and still owe them {$7000.00} dlls when the car price was XXXX dollars at 18 % interest rate, thats too high. I already paid 72 monthly payments of approximately {$380.00} dlls, that makes {$27.00}, XXXX dollars, and still owe them {$7.00} XXXX. Thats way too much, I didnt buy a luxury car to pay that much money. Please check this fraudulent company, theyre taking advantage of hard working people.
Company Response:
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2020-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I filed the complaint to XXXX about Santander sometimes in XX/XX/XXXX. They didnt remove and Santander refused to remove the loan on my credit. I took a vehicle XXXX and I had an accident with it. They auctioned the vehicle and they still putting in My credit fro the vehicle j didnt spend even 2 months on it. I having hard time to apply even jobs and houses due to the high balance that was put in my credit. It ruins my credit and I wanted them to remove it please.
Company Response:
State: IN
Zip: 46214
Submitted Via: Web
Date Sent: 2020-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: XXXX XXXX altered paperwork to where Im not even the owner of my car my co signer is. Then I was sold a warranty which the very last page canceled the whole warranty so it was worthless, still waiting on that to be refunded. And Ive tried to get a paper copy of my financial contract and people from XXXX keep hanging up or telling me theyll fax it and one blank page will get sent To me.
Company Response:
State: IL
Zip: 62521
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Chrysler Capital - RR XXXX XXXX XXXX XXXX was sent on XXXX XX/XX/XXXX to pay off the account in full. Not applied. Account is now reporting to the credit bureaus as " XXXX XXXX XXXX XXXX XXXX '', which would mean a 1099 form would be reported to the IRS. This has not happened and a repossession order was sent out instead with a thug identifying himself as an " Investigator '' calling on XX/XX/XXXX, to intimidate, harass and frighten me. ( XXXX at XXXX XXXX EST lasting for 38 seconds ). When I called Chrysler today to clear up, they are purporting the account is not balanced to XXXX with the instrument above, and the account is reporting incorrectly to the Credit Bureaus and is allegedly in a " Charge Off '' status as of XX/XX/XXXX. They are refusing to extend any COVID 19 assistance or any other assistance whatsoever on this purported debt for which they have STILL not provided me Proper VALIDATION OF DEBT paperwork on - a FDCPA Violation. Please help. Thank you Kindly and God Bless.
Company Response:
State: FL
Zip: 32162
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Santander USA, harmed not only one veteran credit but two. We paid the vehicle entirely, online. And they repossessed the vehicle and didn't clarify, that by me turning in the vehicle for emergency reasons, that mine and my brothers credit would be affected. Santander USA is doing unethical business practices. I was always on time with my car payments and never missed one payment, in the time i owned my car. I had a personal emergency, that caused me to turn in the vehicle, if i would of had better advice than that i would of sold the vehicle. So not only, did Santander repossessed the vehicle, i was paying on time which i turned in, they ruined my credit and my brother 's credit, they sold the car, and the money they made out of all the payments i made, and on top of this, they want the full amount owed. This is after we had a conversation, and now both myself and my brother who had XXXX credit scores, have bad credit and debt because of this business unethical business finance practice and XXXX XXXX manipulation.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: I had a loan for a XX/XX/XXXX XXXX XXXX that had multiple issues with the transmission. I had the car repaired multiple times under the recall that was issued. The car would automatically downshift into first gear when while traveling and often on the highway. This almost caused an accident more than once. The car was not safe to drive. I went to the XXXX XXXX XXXX dealership where they replaced the transmission twice, serviced it at least twice with computer updates and so on but the problem persisted. The service manager continuously fought with me about the car and kept refusing to fix it. He told me that the car had already been fixed and that the campaign was expired due to having 100k miles on it. I showed him the letter that XXXX sent to me and he still continued to argue with me. He made me call the XXXX hotline where he got into a heated argument with the woman on the phone who told him that the car was still covered and that they had to fix it. He begrudgingly ordered the parts and said that it would take 4-6 weeks to get them because I was now on the bottom of the waiting list. During that time I had a XX/XX/XXXX and was unable to drive. I called and explained that I was trying to work out a way to get the car to him. He gave my parts away to another customer and after trying to work with him I got no where. I tried to trade in the vehicle to another dealership ( XXXX XXXX ) and after them test driving it they said there was something seriously wrong with it and there was nothing they could do for me. I needed a safe vehicle to drive and since I couldn't get any where with anyone on this XXXX, I told the bank to come get it because I couldn't afford to pay for 2 vehicles. The car is still tied up in a class action lawsuit with XXXX XXXX. However, the car is still damaging my credit and I need to get this resolved.
Company Response:
State: NH
Zip: 03820
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: Santander Consumer USA Inc not only allowed someone else to obtain an auto loan in my name, but they REFUSE to cooperate with law enforcement or the FTC to remove the fraudulent account from my report. They are rude to me every time I call them, and one of their " fraud specialists '' told me that it was probably my fault that my identity was stolen, because people leave their wallets laying around all the time. They have made absolutely no effort to help me resolve this, all they do is lie and scam. They just agreed to pay {>= $1,000,000} in a lawsuit for subprime lending and shady lending practices. I think it's time they answer for letting people fraudulently open auto loans in other people 's names and refusing to co-operate with the law and FTC to get the accounts removed from the identity theft victim 's credit reports. Luckily, XXXX has been great and removed the account, which is obviously fraudulent. XXXX and XXXX will not remove the account until Santander does their part.
Company Response:
State: MO
Zip: 65802
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: SANTANDER CONSUMER USA is a result of identity theft. I recently discovered through my new monitoring service this account being reported I made efforts to remove this account from my file as the amount of {$26000.00} does not belong to me. This account was fraudulently opened through this company in XX/XX/XXXX an has been reported to the FTC and authorities as Identity theft. I have submitted all of my information needed to resolve this matter in this complaint and through the FTC report attached and do not feel comfortable giving any further information in any way to any others at this time due to the further possibilities of identity theft.
Company Response:
State: NV
Zip: 89081
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: First, here is a list of payments made this year : XX/XX/XXXX : {$240.00} XX/XX/XXXX : {$240.00} XX/XX/XXXX : {$240.00} ( It was later discovered the payment was inadvertently " backed out '' by an agent. On XX/XX/XXXX, a representative from Santander contacted me and, after having researched the issue internally, informed me that there was an " agent error '' and that anything negative reported would be removed. She provided the following information : AUD # XXXX. A {$250.00} credit was applied to our account. ) XX/XX/XXXX : {$240.00} XX/XX/XXXX, XXXX XXXX EDT : {$1200.00} Knowing I was close to maturity in XX/XX/2020, when I made my XXXX payment, I contacted an agent to inquire how to proceed with my payments, making sure it was okay to continue to pay the usual monthly payments of {$240.00} without anything negative reported to the credit bureaus, and as was indicated each month on the Consumer Santander USA website ( https : //myaccount.santanderconsumerusa.com/Account/AccountSummary ). The account summary information on the website always indicated {$240.00} was due with the next payment date. The agent said they'd find the answer and contact me back. However, there was no follow-up and nothing on the website indicated the entire balance was due whatsoever. Prior to paying the XX/XX/2020 payment, the website indicated {$240.00} was due and therefore made that payment. I inquired on the same day with an agent to make sure I was meeting Santanders payment expectations. After taking a hard hit with COVID 19 and losing significant income, I was hoping to be permitted to continue to pay monthly without any negative effect on our credit especially since my apartment lease is up at the end of XXXX and I'm in the midst of purchasing a home with the little money I have saved. I had already been pre approved for a loan with my XXXX XXXX score ( via hard pull lender credit report ) and qualified for a great rate that would make my mortgage less than what I was paying for rent. Despite the crisis many of us are experiencing with the pandemic and no income, if Santander insisted I pay the entire balance, I would have certainly done that to avoid anything negative on my credit report. That agent was supposed to contact me back, but did not. I have phone records I can provide. Not only was there a lack of follow through, this agent also backed out the XXXX payment without authorization, which made it appear as though the payment was late. On XX/XX/XXXX, I received a call from Ms. XXXX with good news. She called to inform me that the incident that happened with the XXXX payment was due to agent error and that they would remove the negative credit reporting. On that call there was no mention of anything else needed. All we knew was that the website indicated our next payment of {$240.00} was due in XXXX. On XX/XX/XXXX, I received updates from the credit agencies, another bad mark was added to my XXXX credit report from Santander. From what I can see on XXXX XXXX ( I know it's FICO, and not 100 % accurate ) my credit dropped roughly 120 points. I haven't pulled an official report, because I am in the middle of purchasing a home and any type of hard pull can hurt my credit score even more. On XX/XX/XXXX, I called Santander and was shocked to hear the entire balance was due. I was on the phone with them for HOURS that afternoon trying to get a letter of deletion to share with my lender ( for a rapid re-score ) before I paid the amount in full, but they said they couldn't provide a letter " due to company policy '' and wouldn't let me talk to anyone in the credit department because " they only corresponded via mail and can take 30 days once received ''. They gave me no option or any direction to fix the solution, even though they openly acknowledged that they made errors on my account. I paid the loan in full before the deadline of XXXX ET on XX/XX/XXXX to prohibit any more negative updates on my Experian credit score. This week, my XXXX credit score took another hit. Santander is now saying the balance wasnt paid in full in XXXX when I have phone records proving the payment time and banking statements that can prove the day the payment was made. If they listen to their recorded calls, theyll hear my conversation with one of their agents on XX/XX/XXXX confirming if I paid the bill on that day ( XX/XX/XXXX ) by XXXX ET ( the time the agent told me to pay by ), my payment would go through that day and would not affect my credit score negatively. Santander did not conduct a thorough investigation regarding my dispute, and failed to give me a response regarding the negative impact their errors caused my credit score. My credit has dropped over 100+ points in the middle of the home buying process after I had already been pre-approved for a loan with my XXXX score of XXXX. If my score doesn't go back up because of their error, I will have no place to live. Thank you for your assistance with this matter, I really hope writing to you guys can help.
Company Response:
State: IL
Zip: 60640
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: This is second CFPB complaint against this creditor. Purchased vehicle new XX/XX/XXXX. Consumer was a payment behind on mortgage and turned down by my bank. Dealer suggested approval with this lender to save the sale. Advised consumer to keep payment history good for 12 months and then refinance out of this high-rate loan. Consumer contacted lender to change due date from XXXX to XX/XX/XXXX. In order to refinance payments were made on time and extra payments made towards principal from XX/XX/XXXX to XX/XX/XXXX. Consumer made payments on bi-monthly schedule that corresponded with payroll. Lenders accounting system is unable to handle the partial payments and misapplied them. Bill is always in arrears and no idea where extra payments are applied. Consumer requested an audit of account XX/XX/XXXX. Consumer credited for extra payment for XX/XX/XXXX. For XX/XX/XXXX, lender states account is past due after the audit. Lender states a payment for XX/XX/XXXX was not received. However, lender reported to XXXX, XXXX, and XXXX that consumer 's account has been paid as agreed from XX/XX/XXXX through XX/XX/XXXX. Account was never late. Therefore, the alleged " missing '' payment for XX/XX/XXXX, was not reported to credit bureaus as late. Consumer expects that payments were not applied properly due to deficiency in lender 's accounting system that does not support partial payments. Consumer also suspects that this lender consumed extra payments in fees. Consumer has maintained a stellar payment history with this lender. Although extra payments were made for the majority of the servicing period, consumer is unable to impact the principal balance in order to refinance. This is a good consumer in a bad loan and the lender wants to keep it that way.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A