Date Received: 2020-12-09
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: For several years during the period between XXXX through XXXX Santander Consumer USA Inc. made auto loans it knew low-income and subprime borrowers could not pay. Santander violated consumer protection laws by locking subprime borrowers into loans it knew, in some cases, carried default rates of greater than 70 %, according to a statement from California Attorney General XXXX XXXX. California was joined in the suit by the top lawyers of 32 other states and the District of Columbia. Santander reached a {$550.00} XXXX dollar agreement to settle charges. The lender is set to pay consumers {$65.00} XXXX in restitution. The bulk of the settlement- {$470.00} XXXX comes in the form of loan forgiveness.I have submitted requests to all credit reporting agencies and the company to have this matter removed. to date no changes have been made.
Company Response:
State: IL
Zip: 60637
Submitted Via: Web
Date Sent: 2020-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-09
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Santander Consumer USA Inc has not only put me a predatory loan that was subprime but has failed to respond to a letter of demand requesting my " Internal score '' that allowed them to give me a loan at over 20 % interest and after 2 years of paying this it has actually gone up somehow. This company was sued by XXXX attorney generals and settled out of court as being the largest subprime auto loan company ever. I did my research and sent a LOD ( Letter of Demand ) with 30 days to respond and they completely disregarded me even though I stated that I will consider it a silent admission of guilt if they do not respond, and if they repossess the vehicle I will sue them for damages. Instead of responding with any information at all, they sent me a repossession letter and a bill saying I owe them {$1400.00} when they XXXX me over in the first place with this loan. Please help me to get them to do the right thing! They have not answered calls or letters about this issue and now are going to attempt to take my car. This company is unprofessional, unfair, and downright abusive. Threatening me when they know they were in the wrong and then treating me like XXXX in the process, I will make sure to let others know how deceptive and fraudulent this company is toward customers that are unsuspecting.
Company Response:
State: FL
Zip: 32303
Submitted Via: Web
Date Sent: 2020-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-09
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: The vehicle was repossessed on XXXX XXXX, at that time the loan balance & repo fees was {$16000.00} ( based on my online account ) and was sold at auction on XX/XX/2020 for {$19000.00}. The amounts on the " Explanation of Calculation of Surplus or Deficiency '' letter dated XX/XX/2020 stated the aggregate balance as {$17000.00} ( which is incorrect ). I brought this to the attention of numerous customer service representatives until I finally spoke with XXXX in the Executive office of Santander Consumer USA on XX/XX/2020 she agreed the amount was incorrect and she was requesting a check to be issued in the amount of {$350.00} the difference owed to me. I do not understand how a large company can make such accounting mistakes, unless they do it intentionally. As of today I still have not received a check. I called Monday and requested a manager in the Executive Office and was told I would get a call back. Today I received a call from one of the representatives from the Executive Office her name is XXXX stating a manager approved a refund in the amount of {$260.00}??? She said the sale amount was incorrect on the original letter it should have been {$19000.00}. I can not believe they run a company like this, they are so dishonest. I should have received a letter this was the first mention of it. So, I advised her that was not acceptable. Her response was she would speak to a manager and see if they would approve the {$350.00} but she could not guarantee anything. I have been calling every other week requesting the initial refund check, then the Warranty refund, they do not like to give you back what is owed you, now, here we are in XXXX and I am still dealing with this situation with no resolution. They are thieves!
Company Response:
State: FL
Zip: 32746
Submitted Via: Web
Date Sent: 2020-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Santander originally reported this account as a collection/charge-off which is fine. However this account was sold to XXXX XXXX XXXX XXXX according to their comments for XXXX. This means they cant report a duplicate account. If the account is sold then they should have removed it from their profile so I wont get dinged from them and XXXX XXXX. They never removed this account which I tried to illustrate to them. On top of that the account is reporting inaccurate and inconsistent information that violate my FCRA rights. I noticed SANTANDER XXXX had a discrepancy in the " high credit '', " date of last activity '', date of last payment '', date opened '' section of the listings. XXXX and XXXX are reporting a " date opened ' of " XX/XX/XXXX '', however XXXX is reporting a date opened of " XX/XX/XXXX ''. XXXX and XXXX are reporting a " date of last payment '' of " XX/XX/XXXX '', however XXXX is reporting a " date of last payment '' of " XX/XX/XXXX ''. XXXX is reporting a " date of last activity '' of " XX/XX/XXXX '', however XXXX is reporting " date of last activity '' on " XX/XX/XXXX '' and XXXX is reporting " date of last activity '' at " XX/XX/XXXX ''. XXXX and XXXX are showing my " high credit '' balance as {$10000.00}, however XXXX is showing it as {$8800.00}. If this is the same account, reported by the same creditor how are these numbers and dates different? I also noticed XXXX XXXX XXXX XXXX had a discrepancy in the " account type '', " account number '', " date of last activity '', date of last payment '', date opened ', " company name '', " payment history '', " payment status '', " monthly terms '' section of the listings. XXXX and XXXX are reporting a " date opened ' of " XX/XX/XXXX '', however XXXX is reporting a date opened of " XX/XX/XXXX ''. XXXX is reporting a " date of last payment '' of " nothing '', however XXXX is reporting a " date of last payment '' of " XX/XX/XXXX and XXXX is reporting a " date of last payment '' of " nothing '' as well. XXXX is reporting a " date of last activity '' of " XX/XX/XXXX '', however XXXX is reporting " date of last activity '' on " XX/XX/XXXX '' and XXXX is reporting " date of last activity '' at " XX/XX/XXXX ''. Which means that for whatever reason this account was reaged. The company name for this account is inconsistent as it reflects as " XXXX XXXX XXXX '' for XXXX and XXXX but is registered as " XXXX '' for XXXX. Im not sure why these abbreviations are being used but it makes this confusing. The " payment status '' for XXXX and XXXX is showing as " collection/charge off yet XXXX is showing as " 120 days '' past due which is a violation if this is supposed to be a collection item. There are " monthly terms '' showing for XXXX which is also a violation because this account isnt reporting as a loan of any type. You have it showing as a ( 1 ) one month term. Finally if this is supposedly a collection account then there should be no " payment history '' showing at all. XXXX and XXXX are in violation as well. The account number is showing inconsistently as well. XXXX and XXXX are showing the " account number '' as XXXX yet XXXX is showing it as XXXX.
Company Response:
State: TX
Zip: 75243
Submitted Via: Web
Date Sent: 2020-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification. On XX/XX/2020, XXXX add a hard inquiry on my credit report per XXXX. On XX/XX/2020, SANTANDER CONSUMER USA add a hard inquiry on my credit report per XXXX. On, XX/XX/2020, XXXX XXXX add a hard inquiry on my credit report per XXXX. But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries. To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
Company Response:
State: CA
Zip: 91423
Submitted Via: Web
Date Sent: 2020-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-08
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: On XX/XX/XXXX, I filled for bankruptcy in the state of North Carolina. I made my payments faithfully to the trustee. On XX/XX/XXXX, the bankruptcy was dismissed. At that time I notified Chrysler Capital that I would be making regular payments on the account until the monies that I paid into the court were returned to me, then I would pay the full balance to catch the account up to date. I made a payment on XX/XX/XXXX and XX/XX/XXXX, I also made an extra {$100.00} XX/XX/XXXX. I plan to make another payment on XX/XX/XXXX, when I receive my next Social Security XXXX payment. I was advised that it could take up to 60 days for the funds from the bankruptcy court to be returned. My car was repossessed with no notice that they were going to do that. I advised Chrysler Capital 3 times of the situation.
Company Response:
State: NC
Zip: 28412
Submitted Via: Web
Date Sent: 2020-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-07
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: I have been a victim of identity theft resulting in these following account SANTANDER CONSUMER USA XXXX being on my credit report. this incident has ruined my life. I have also informed the company of these account
Company Response:
State: FL
Zip: 34772
Submitted Via: Web
Date Sent: 2020-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Santander has not removed the tradelines from my credit report in my wifes name. They agreed to do it based off the lawsuit settlement. I disputed for them to remove and they refuse to. I even disputed with the three major credit reporting companies. Based on the multistate investigation, the coalition alleges that Santander, through its use of sophisticated credit scoring models to forecast default risk, knew that certain segments of its population were predicted to have a high likelihood of default. Santander exposed these borrowers to unnecessarily high levels of risk through high loan-to-value ratios, significant backend fees, and high payment-to-income ratios. The coalition also alleges that Santanders aggressive pursuit of market share led it to underestimate the risk associated with loans by turning a blind eye to dealer abuse and failing to meaningfully monitor dealer behavior to minimize the risk of receiving falsified information, including the amounts specified for consumers incomes and expenses. Finally, the coalition alleges that Santander engaged in deceptive servicing practices and actively misled consumers about their rights, and risks of partial payments and loan extensions.
Company Response:
State: OK
Zip: 73112
Submitted Via: Web
Date Sent: 2020-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXX Santander reported my closed charge off account as open. Prior to that date it was being reported as a charge off closed account w/15 charge offs and is now reporting as open with 15 late payments. I believe this was done as retaliation for me filing a dispute with the CFPB regarding their business practices. This lowers my score because it is perceived as an open account with late payments. It also increases my debt to income ratio because the balance is added to my open current accounts. There has been no payment activity on this account since XX/XX/XXXX so what caused the account to be reported as open or reopened? Also, was this account reported as a closed account/profit loss to the IRS per Santander? Or was it reported as an open active account seeking collection? A XXXX rep informed me on XX/XX/XXXX that the way Santander reported this account was unusual due to the remarks stating closed, write off, charge off, bad debt but yet the status is open. I spoke with a Santander supervisor named XXXX on XXXX XXXX who stated the status will not be changed he also assured me that this was normal reporting. He even persuaded me to settle as he reinforced the idea that the account status was accurate and was indeed opened.
Company Response:
State: TX
Zip: 78660
Submitted Via: Web
Date Sent: 2020-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-05
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: My newly bought vehicle was stolen and insurance paid off the remaining balance that was indicated by the loan comopany " Santander '' After it was paid off, Santander contacted me to collect XXXX Dollars
Company Response:
State: FL
Zip: 33179
Submitted Via: Web
Date Sent: 2020-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A