Date Received: 2021-02-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2021-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I entered into a contact with Santander Consumer USA approximately 31 months ago. The amount of {$13000.00} was financed, at an interest rate of 23.8 %, for the purpose of purchasing a 2015 XXXX XXXX XXXX ( VIN : XXXX ) from XXXX XXXX ( XXXX, FL ). To date, I have paid Santander the amount of {$12000.00}, over 31 months, toward satisfaction of this loan. While I have paid {$12000.00} over 31 months of a 72-month loan taken in the amount of {$13000.00}, and tried to satisfy his obligation early, Santander demands yet another {$11000.00} ( {$23000.00} in total, at a profit of nearly % 70 ) before it will release the title. Profiting in the amount of {$9700.00} from lending me {$13000.00}, over 31 months, would seem to constitute usury and violate clearly established laws governing consumer protection. The GAP insurance product that was sold to me by Santanderthat added nearly {$1000.00} to his loanhas already been declared unlawful.https : XXXX. Subprime, predatory lending practiceslike what occurred herehave already resulted in a number of consent decrees against Santander.https : XXXX. Like millions of Americans during the pandemic, I experienced some financial hardship as a result of lost income stemming from the impact of COVID-19. During this period, Santander offered assistance through loan extension programs. While these extensions were marketed as COVID-related relief, Santander applied an additional {$610.00} in undisclosed fees to the account, which I was not told about. The extensions also resulted in additional interest under terms that were not clearly defined at the time they were marketed as pandemic relief. The Truth in Lending Act ( TILA ) aims to ensure that borrowers such as myself receive a clear and understandable layout of certain costs and terms. TILA also requires lenders to lay out the terms in a uniform way, and make the risks and costs of borrowing transparent, and to protect consumers from predatory lending. The terms of my loan with Santander fail to satisfy TILA requirements on a number of fronts. Particularly, those provisions identified on Page 3 ( OTHER IMPORTANT AGREEMENTS ). At no time did I understand that even if I were to pay off this loan 42 months early that I would be liable for an additional {$9700.00} beyond the principal amount borrowed. The below calculations explain the problems with my loan. I'm seeking a settlement for the rest of this loan. Paying Santander Consumer USA nearly 170 % of the loan amount he received is outrageous. Amount Fin. {$13000.00} Total Paid : {$12000.00} Applied as follows : Interest : {$9300.00} Principal : {$2400.00} Late Fees : {$360.00} Misc Fees : {$250.00} Payoff Quote : {$11000.00} Final Amount : {$23000.00} ( 69.54 % profit ) Profit : {$9700.00} over 31 months
Company Response:
State: FL
Zip: 33702
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: SANTANDER CONSUMER USA - XXXX Opened Date XX/XX/2020 Balance {$13000.00} As a consumer I have rights that are given to me to cover me through mis-information being cited on this credit report. At this stage I need to make a last demand for assessment before I talk with my attorney for advice on how to deal with inaccurate and unverifiable items that are continuing to be affirmed as true. Please make sure to deliver me along with a copy with the agreement fixed or voice discussion where I granted billing me concerning this account.
Company Response:
State: FL
Zip: 33177
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: The alleged debt that has been reported on my consumer reports is the amount of {$16000.00}. I never received any notice of alleged debt to dispute. It is a defamation of my character/reputation. I have reached out to the company to dispute the alleged debt and am waiting on a response.
Company Response:
State: FL
Zip: 32548
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days and I haven't received any investigation results.
Company Response:
State: CA
Zip: 91741
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: End of loan maturity XX/XX/XXXX on XXXX XXXX XXXX XXXX. Still owe {$7400.00}. Some of the amount is late fees and a few deferments but I can pay cash for that part. About {$4100.00} I can pay cash for the explained unpaid amount. Santander shows about {$3200.00} remaining that is keeping me from getting title and owning a vehicle I have paid over {$26000.00} for in 7 years. Santander is threatening to repossess vehicle and has reported me late to credit agency even though I have continued making payments past maturity date. I want to pay deferments and late fees and get my Title.
Company Response:
State: TX
Zip: 75455
Submitted Via: Web
Date Sent: 2021-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: They're not applying the payments correctly and they got a lot of complaints against them for the same problem also they over charging us over 79 days of interest please look into my next step is contacting the XXXX I made money orders for XXXX payment and a extra XXXX for the principal balance and then I made a money order for XXXX and sent a extra XXXX. They saying that they applied all the money to 1 payment now saying that we owe 79 days of interest please look into
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There was a data breach with XXXX credit bureau during the summer of 2017 that put my personal information at risk. There was also a fake loan company, called XXXX, that tricked me into giving them my personal information including my sign-on credentials for online banking : user id and passwords. This resulted in a fraudulent auto loan from a company called Santander Consumer USA to be on my credit report. The thieves also tampered with my XXXX XXXX XXXX accounts and credit cards which caused collection agencies to be involved. I've been disputing the auto loan with Santander, but they keep asking for more information from XXXX. I asked one of the agents about more information, and she said the seven-step recovery plan they created for me is all they have on XXXX This includes letters to creditors, credit bureaus, and the FCRA. Sad to say I'm still struggling with identity theft right now, as I've been informed that there have been some disputes on my credit report that I did not initiate or request.
Company Response:
State: TX
Zip: 75243
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-02
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: On the date of XX/XX/2021 Santander consumer USA illegally processed an unauthorized ACH on a returned check, this caused my checking account to be severely over drafted impacting my living situation. Not only was this done without my authorization, this re-presentment of a hand written check that was almost dated a week ago and already returned for insufficient funds, was illegitimately processed a 2nd time causing an unnecessary financial hardship. Practices such as this seem not only unfair but deceptive.
Company Response:
State: TX
Zip: 75025
Submitted Via: Web
Date Sent: 2021-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-02
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have a loan with tChrysler Capital since 2017 Ive been trying to make payments on time then COVID-19 hit and I was having a problem to make a full payment and I pay last than {$680.00} on 2 payments I make less than my regular monthly payment 2 times because I didnt have the total amount of the monthly payment of {$680.00} Because COVID-19 I was having a hard time to making the payments and Chrysler capital report to my credit files that I miss payments but the reality was that I pay last than {$680.00} 2 times and Chrysler capital report it as a missing payment.. I called And I send it them a later asking them to take the negative report from my credit files but they refused to do and told me they will not help me .. My account is updated and I like it for Chrysler capital get the negative report out from my credit file and they are refusing to do it Im here to get help with Chrysler capital about getting them to get the negative report from my credit files soon as possible.. Thank you!!
Company Response:
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2021-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A