Date Received: 2021-02-26
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: The, below, is a copy of the letter previously sent to Chrysler Capital, with all personal information deleted, explains the situation. Good morning : My name is -- - and I was a very good customer of Chrysler Capital when I bought my son, a car on XX/XX/2015. " XXXX '' got his car because we honored our word that if he worked hard to get good grades in high school, we would get him a car. XXXX kept his word and so did we. When we bought " Son 's '' car from XXXX in XXXX, MI iXXXX XXXX, we signed a contract with XXXX and gave our word that we would make timely payments on the car over a certain period, and for doing so, we would get to keep the car and obtain a great credit report from Chrysler Capital. We kept our word, never failing. At the same time, we bought " XXXX '' car, we bought GAP insurance. Under the control of XXXX, our salesman, the GAP Insurer, chosen by XXXX, was XXXX, ( See Exh. # 1 ). We had no idea of the abject HORRIBLE reputation XXXX had for NOT keeping its word to protect its customers interests. ( See Exh. # 2 ). Before paying our claim, XXXX gave us the same deplorable run around experience they, seemingly, gave all their other customers. Unfortunately, my son totaled his car on a snow-covered road sometime thereafter. Thank XXXX he was unhurt. When that happened, we expected XXXX to honor its word to pay the GAP insurance on a timely basis. XXXX, did NOT honor its word, lost information and asked us for the same information multiple times. As a result of XXXX terrible record of paying claims I received a very bad credit report from Chrysler Capital. Despite my continued calls and communications with Chrysler Capital that XXXX was using every possible delay NOT pay my claim, Chrysler Capital reported me 90 days late and a Charge-off. The GAP insurance was eventually paid by XXXX but the damage to my credit was already done. This has bothered me for the last two years. I kept my word and was damaged despite having no control over the outcome by a GAP insurer chosen by XXXX. I do understand I have arbitration rights ; however, I am asking Chrysler Capital to do what I believe is right. I was a customer that was NEVER late with a payment because my credit is important to me. PLEASE consider removing all deleterious information from my account. If you would like to contact me, my email address is XXXX and my cell number is -- - The VIN associated with this account is -- -- and the last four of my SS # are -- -. Thank you. Sincerely,
Company Response:
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-26
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I had know knowledge and try to work with them but they refuse and very rude also I try to have them remove off my credit report because say charged off
Company Response:
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-26
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: I believe I qualify for this settlement. I was a subprime customer, high-risk for defaulting my loan. I had a really low credit score that was denied by every bank but Santander. Santander wrote me a contract with a 24.99 % APR, knowing very well that I would most likely have to default. Well come the pandemic, I missed some payments and without hesitation they charged-off my loan. It doesn't end there, after writing off my loan, they continue to request payment with interest, so that I now owe the money for my loan and apparently am expected to pay them as well with interest, but they confirmed they wouldn't report my payments to the credit bureau. My credit score is ruined, I am in debt, and I don't understand how I would not qualify for this settlement. They ruined my life. I now have a derogatory mark on my credit for seven years, where I can't get a loan for anything as of now to better my situation. I'm stuck.
Company Response:
State: NY
Zip: 11230
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-26
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: XXXX BOUGHT A USED XXXX XXXX FOR XXXX 6 YR LOAN MY LOAN MATURED XX/XX/XXXX LEAVING A XXXX. BALANCE I MADE 71 PAYMENTS I WAS FORCED TO DO A MODIFICATION FOR BALANCE OTERWISE THEY WILL REPO MY CAR. I CALLED THEM AND TOLD THEM THE CAR ISNT EVEN WORTH THE AMOUNT / XXXX PLUS 18 % INTREST LEAVING 18 PAYMENTS OF XXXX FOR 18 MONTHS. BY THE TIME I AM DONE PAYING OVER XXXX YES, I DEFER SOME PAYMENTS DUE TO WORK EMPLOYMENT AND ILLNESS REASON THIS WRONG I VE CALLED SEVERAL TIME TO SEE IF QUALIFIED FOR RESTITUTION, DEFICIENCY WAVIER OR FORGIVENESS LOAN. THEY REPLY NO I XXXX ON LINE THEY HAVE BIG CLASS ACTION LAW SUIT I EVEN ASK TO HAVE THEM REVIEW MY ACCT FOR POSSIBLE ERRORS THEY REPLIED THEY DID. I HAVE ASKED HOW CAN YOU COME UP WITH THIS FEE / I DIDNT GET A CLEAR ANSWER I AM NOT THE ONLY ONE DEALING WITH SIMLIAR PROBLEMS SANTANDER USE XXXX XXXX XXXX XXXX XXXX TEXAS XXXX PHONE XXXX
Company Response:
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-26
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: It's ridiculous that they will put anybody in a car, without proper verification!!! These interest rates are crazy. They have ruined so many people lives
Company Response:
State: IL
Zip: 62040
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-26
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: I had an account with Santander Consumer for a XXXX XXXX XXXX in XXXX. I barely had the vehicle for a year and the power steering went out multiple times. I kept having to take it to XXXX to get fixed using the warranty I had. Everytime I got it fixed it stopped working not even a week later. I got behind on my payments due to always having to rent a car or XXXX due to not having the vehicle. I tried to work something out and the repossessed the vehicle after a month non payment. Now santander has a lawsuit out for a loan forgiveness. They are trying to sue me for the XXXX that is owed even though the car is sold and has been since XXXX.
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am filing a complaint because Santander, XXXX XXXX and XXXX has ignored my request for the documents their company used to to verify the account I have disputed. Being that they have gone past the 30 day point and can not verify this account, under Section 611 5.A of the FCRA- they are required to " promptly delete all information which can not be verified. '' that I am disputing. Please resolve this as soon as possible. Thank you!
Company Response:
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2021-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filed a dispute in regards to the incorrect items on my credit report and its been well over 30 days and I havent received any investigation results.
Company Response:
State: PA
Zip: 15235
Submitted Via: Web
Date Sent: 2021-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-25
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I reached out to Chrysler Capital on XX/XX/21 at XXXX XXXX CST about my end of lease options and to get more info on some items on my second account. When I spoke to the representative the information provided was very limited and not clear on what I can do to extend my lease or purchase more miles. Towards the middle of the call the representative advised me I had no options but to wait until the end of my lease. I asked her what are the options for me to turn in early since I was aware leases you can turn in at any time. She advised the fees and credit damage if I turn in my car early. That is when I asked her what will be getting reported to the bureaus. She advised it would be showing that the contract was terminated and that it would affect my credit. I explained to her I was knowledgeable of the credit reporting seeing as I too work with reporting but I asked what would be reported not if it would affect my credit. She proceeded to advise that it would affect my credit unless I wait until the end of my lease. This began to sound like it was an abusive way to keep me in my current lease when all I wanted to is to look at my options to get into a new contract still working through the same company. I called back to file a report and no one was available to do so. This kind of treatment is unacceptable considering how I a consumer with multiple accounts with this organization and this call was to get more information about continuing a partnership. The fact that she provided limited to no options but to wait for me to end my lease makes it a forced on situation on a contract that is known for flexibility to end at any time. To also top it off by saying my credit was going to be affected is deceptive because she is not the credit bureaus to advise my credit will be affected.
Company Response:
State: IL
Zip: 60085
Submitted Via: Web
Date Sent: 2021-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Santander Consumer USA has reported my XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX payments as late which in correct. I have attempted multiple times to rectify this with Santander and they refuse to look into my complaints. Instead they have told me it is " not their problem '' and to " take it up with the credit bureau ''. They have done this multiple times and I have seen there are multiple other customers of theirs that they have reported incorrect payment information on. My only other option is to pay someone to report to the bureaus for me because I do not have the time or capacity to do so. It is unacceptable.
Company Response:
State: NV
Zip: 89014
Submitted Via: Web
Date Sent: 2021-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A