Date Received: 2021-03-21
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: I was the co-buyer on a XXXX XXXX purchased on XX/XX/XXXX from Santander Consumer USA. I had a high interest rate of XXXX the truck was financed for {$29000.00} and I put down {$3500.00}. And was to pay {$640.00} a month for 72 months. Totaling {$50000.00} if paid in full. I believe my application was manipulated and an internal score was used instead of my credit score because there was never an inquiry on my credit report from Santander which I find very strange. I paid {$160.00} weekly for 14 months straight with no late payments. The buyer then decided to take the vehicle from me in XX/XX/XXXX for her own selfish reasons and fell delinquent on the account I tried countless times to resolve this matter with Santander, but they wouldnt allow me to do anything on the account. They allow the buyer to keep the vehicle for a whole year without making any payments and also allowed her to get an extension without my consent. The vehicle was finally repoed in XX/XX/XXXX and auctioned off leaving a balance of {$4500.00} of which they say I owe and I dont think its fair to me as a consumer to have to pay this amount.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: Hello, My name is XXXX XXXX and I currently reside in XXXX, Ohio. I was informed to contact your company by the XXXX XXXX XXXX. I am writing you because I'm not sure but I feel like there is some type of scam going on. Here is the problem : I currently am paying a note on a XXXX XXXX XXXX XXXX. I bought it from XXXX XXXXXXXX located on XXXX and XXXX in XXXX of XXXX when I was employed with them. I worked at the XXXX across the street. After I placed my down-payment on it which was {$1000.00} I continued to pay my car note. As of today XX/XX/XXXX, I am still paying on it. You would think after all this time it would be paid off. The first red flag was when my car got repossessed and they couldn't find my car. I put {$1200.00} flat and I had a very hard time trying to get my car back. Fast-forwarding to XX/XX/XXXX, I paid the {$1100.00}. When I looked at my balance before I paid it said {$7600.00}. After the balance said {$7100.00}, when it should say {$6500.00}. That was strange to me because all this time I was thinking I was actually paying on my CAR NOTE. So I decided to give them a call. I spoke with a man and asked him where the money was going towards. I do have everything recorded if needed. He explained to me that all my payments are going straight to interest first which I don't understand. I thought my money was going to my actual payments. How are we suppose to get our balance down if they keep piling on interest. I feel like this is how they get you. I'm giving them all my money thinking I'm doing something and my balance isn't going anywhere. He only explained about the interest rate being {$4.00} at first. I did some calculating and this is what I personally came up with. {$4.00} ( interest rate ) x 30 ( days ) = {$140.00} right. Even If I were to do interest on the whole year that's only {$1700.00}. Where is my money going to? I have no understanding.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: I have made several attempts to lower my payments for my auto loan through my financier, Santander Consumer USA. I have been unemployed for nearly 8 months due to COVID and have made them well aware of this. They repeatedly denied these requests. At the time of financing, this company was well aware that I would more than likely default. With no more options, I have formally surrendered the vehicle and the repossession company is coming to collect it tomorrow. I am anticipating that the company will file suit to collect the deficiency balance from me. I have read about the 33 state settlement that took place last year in 2020 and would like to know if I qualify to be forgiven for this deficiency. They are a predatory lender and are ruining peoples financial well being.
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: i filed a complaint on XX/XX/2021 with XXXX after viewing my credit report and noticed that there was an account that did not pertain to me. I sent them an identity theft victim complaint and affidavit with my California driver 's license and certified police report from the XXXX XXXX police department to support my claim. They told me that they had forward my document to CHRYSLER CAPITAL with account number XXXX as a fraudulent account that they would remove the account. This account is fraudulent and needs to be removed from my credit report.
Company Response:
State: CA
Zip: 95134
Submitted Via: Web
Date Sent: 2021-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: CFPB Office of Administrative Adjudication. Docket number : XXXX Filed : XX/XX/XXXX Pertaining to the above even though the Bureau found that between XX/XX/XXXX and XX/XX/XXXX Santander violated the Fair Credit Reporting Act ( FCRA ) and Regulation V by furnishing consumer loan information to CRAs that it knew or reasonably should have known was inaccurate ; failing to promptly update and correct information it furnished that it later determined was incomplete this company is still violating the FCRA in XXXX. On XX/XX/XXXX I made my car payments using Automatics Payment the only method of payment open to me In the amount of {$500.00} for my XX/XX/XXXX payment. On XX/XX/XXXX I received an automated call from Santander Asking to collect a debt. Because of this I placed a call to Santander to inquire why I would be receiving a phone call when I had in fact paid my scheduled car payment. On the XXXX day after my scheduled auto payment I was notified that my payment was not received through the automated system. This is the second time that this has happened and the results have caused a credit drop of XXXX points I immediately notified the representative that this is unacceptable. Santander failed to put into place reasonable means of payment methods for their clients and instead furnished late payments to the ( 3 ) credit bureaus without even an alert as initially promised at the time of electing the auto pay method. I received no alert of a missed payment due to their auto payment error in almost 18 days after the payment was due! Further, I filed a complaint to Santander and requested a response within a timely manner. Furthermore, after realizing the error I expeditiously made the payment but I have no faith in the payment methods that are available to me as a client. Santander has now responded and notified me that they only accept payments through their automated system even though it may be experiencing issues. I request the assistance of the consumer Financial Protection Board with my dispute to remove the inaccurate information being reported against me by Santander and that it is causing extreme hardship to some one with once impeccable credit and brilliant payment history. In the face of future occurrences with Santander 's inability to provide other means of payment methods there will always be this issue and the auto finance seeking public should be aware that doing business with Santander will dramatically ruin your credit.
Company Response:
State: FL
Zip: 33068
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-19
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: We paid off our auto loan on XX/XX/2020. After the loan was paid, the company sent us the title and confirmed the loan was paid off, However, they reported to the credit agencies that we were 60 days late in XXXX and 90 days late in XXXX, which is not correct. They are also reporting to the agencies that the account was charged off from XX/XX/2020 through XX/XX/2020. Of course, this is not correct either. I have contacted the company several times to have this corrected, and they keep telling me that it is going to take time and they are working on it, But, it has been several months and nothing has changed. We are trying to refinance our mortgage while the interest rates are low. This company is holding us up from being able to do this, because of what they have reported to my credit file. I am very frustrated with this and would like you help, if possible.
Company Response:
State: NC
Zip: 28715
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Santander agent stated that I would be approved for an extension due to being laid of due to COVID-19. Later they stated I did not receive extension and reported late.
Company Response:
State: FL
Zip: 32277
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-19
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have credit inquiries on my XXXX XXXX that I don recognized everything on my credit from XXXX to XXXX I havent authorized
Company Response:
State: FL
Zip: 33993
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: To Whom It May Concern, I have tried to settle this issue with Santander multiple times. My ex-husband XXXX XXXX ( main borrower ) opened a car loan. I was included on the loan when I shouldn't have been. I tried making a police report, but I was told it was outside of statue of limitations. My ex husband is receiving relief through the class action lawsuit. However, as the co-borrower, I am not receiving any relief. I have called XXXX XXXX, Santander and my state attorney general to confirm that as a co-borrower I was not included in any type of relief. I was not supposed to be on the loan at all. I wasn't there to sign it. Santander opened not one, but FOUR car loan accounts in my name in an effort to push this through. All of the opened and closed car loans were opened in XXXX and XX/XX/2013. Out of four of these entries ( and they all have different account numbers ) only one stuck. This should have been caught by the company that FOUR different loans were pushed/failed through in my name. I have included a screenshot.
Company Response:
State: AR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: In XXXX I reached out to XXXX XXXX about this debt. The company talked me into setting up payment, however I didnt realize Im a part of the litigation with Santander USA ( original debtor ). https : XXXX
Company Response:
State: GA
Zip: 310XX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A