Date Received: 2020-08-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: So Ive had this account for a few months now and Ive had money deposited and taken out of the account a bunch of times. Ive been waiting for unemployment checks to get deposited into this account and finally it did last week and now they are telling me they dont wan na do business me with anymore and they are holding my money for 180 days then they will email me about receiving my money. Ive been waiting 4 months for this money and have bills months behind and when I finally get the money this company does this to me. Im devastated by this
Company Response:
State: NY
Zip: 10550
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX at XXXX XXXX Venmo froze my account and won't release my money to my linked bank accounts. I have used venmo for quite some time and I've verified my identity multiple times and apparently it's not over my identity but they refuse to say why. All I did was pay my friend and Co worker money for a vehicle he purchased for me 2 months ago and for helping my kids and I with our medical bills. As well as trying but not succeeding in getting an XXXX ride and XXXX ride online for a friend stuck in Mississippi at the casino that day right before my account was frozen. I didn't commit a crime nor did they even ask me for an explanation of my transactions. They just took my money which by their policy is fdic insured because it was added by direct deposit. It's all the money I have it came from XXXX Arkansas XXXX XXXX XXXX which as you know is unemployment. They want to say they can hold it for 180 days just in case any merchants file a claim or some nonsense which they know the only person I paid was XXXX XXXX and he tried to transfer his money to his bank through venmo and they didn't transfer it and told him it was returned to my account so take it up with me but it never made it back to my venmo account so that's another XXXX on top of {$8000.00} they are playing with on me. I have XXXX boys 9 and 15. I can't wait until 6 months.I lost my car because of this frozen account by a company pretending to be a bank when there far from it. My venmo username or email is XXXX my name is XXXX XXXX dob XX/XX/87 ssn XXXX. XXXX XXXX is here with me. HI My name is XXXX XXXX my email is XXXX dob XX/XX/87 ssn XXXX and venmo took money paid to me and claim it was sent back to the originator which is a lie because it is not in his account I am looking with him right now and all the venmo chat agents are rude and literally join the chat read my question and literally a second later leave the chat they're avoiding us for a reason why can't we have our money it's ours not venmo 's I'm gon na call my XXXX XXXX As well but I hope you can help us.
Company Response:
State: AR
Zip: 72206
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I want to contact paypal to withdraw my money. But I can't get in touch with them all the time. I want to add another bank, but I keep making mistakes. Link a bank account Sorry, we can't link your bank account right now. My email number is XXXX XXXX
Company Response:
State: IL
Zip: 629XX
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My money has been in paypal for a long time, but I have been unable to withdraw my money. I have been contacting the customer service before, and the customer service asked me to wait for 72 hours to withdraw my money. However, I have been waiting for many 72 hours, but I still can not withdraw my money, Sorry, something's not right. Go back My E-mail address is XXXX XXXX
Company Response:
State: CA
Zip: 95838
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have contacted their customer service many times, and they all told me that I could withdraw my money and ask me to change my browser. I tried many times, but I still couldn't withdraw my money. I want to withdraw my money. I keep making mistakes when I withdraw money Sorry, somethings not right. Please try again later. Go back My email is XXXX XXXX
Company Response:
State: AK
Zip: 995XX
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX 2020 PayPal - negative {$1400.00} XX/XX/XXXX Transfer P PayPal - negative {$1400.00} XX/XX/XXXX Transfer Loading transaction details for PayPal - negative {$1400.00} XX/XX/XXXX Transfer Paid with Balance {$1400.00} Transaction ID XXXX Seller info PayPal Note {$1400.00} USD ; PayPal Posting Date : XXXX XXXX, 2020 ; Payment to : Paypal ; PayPal 's damages caused by Acceptable Use Policy violation ;.
Company Response:
State: NC
Zip: 27804
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I need to add another bank to withdraw my money, but I can't get in touch with them. I always make mistakes when I add Banks Sorry, we cant link your bank account right now. There's always that mistake My email number is XXXX XXXX
Company Response:
State: CA
Zip: 92704
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I want to withdraw my money, but I have been unable to add a bank, I have been trying to contact paypal, but this company can't get in touch with them, So I need to add another bank to withdraw my money. Sorry, we cant link your bank account right now. It's been the same mistake .My email address is XXXX XXXX
Company Response:
State: MI
Zip: 49428
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I paid XXXX XXXX {$95.00} to redo my dating profile. I sent her the money through PayPal. XXXX accepted the money through the family and friends option. She did this to avoid paying the fees to PayPal which is a violation of HIPPA Law and of PayPals terms of use. I am requesting that PayPal refund me my money because she did not provide a service instead she has kept my money. I also hope you would take action against this person because she can keep doing this to other people. I have contacted her several times this year and she continues to not do it.
Company Response:
State: IL
Zip: 60659
Submitted Via: Web
Date Sent: 2020-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: This issue if directed to Paypal. On XX/XX/2020, I purchased services from XXXX XXXX for the amount of {$15.00} ( Transaction XXXX ). This purchase was for 1 Month ( 30 days ) of server hosting. On XX/XX/2020, all servers went offline. According to announcements in the official XXXX XXXX Discord ( messaging service ), the CEO went " missing '' and none of the server bills were paid. Over the next few hours/days the company 's remaining staff alerts everyone to cancel reoccurring billing and eventually sends off refunds. Before this happened, I had opened a claim with Paypal but once I heard the news that refunds were being sent out, the dispute was closed. It turns out that all the refunds were eventually rejected by Paypal for an unknown reason ( theories float from there being no money in the account to Paypal restricting their ability to refund wronged customers ). I then reach back out to Paypal who tells me to try to work it out with the company ( who is out of funds and who's CEO has run off ) to try to get a refund again. The company is no longer issuing refunds as the remaining staff has done all they can. I CAN NOT get a refund from this company, everything that could be done from their end has been done. ( SEE SCREENSHOTS ). Paypal continues telling me to work with the company, I tell them that I can not. I tell them that the company does not have any way to come to a resolution and they then tell me to work with my credit card/bank. That would be great BUT the purchase was used with Paypal funds. I can not go to a bank or credit card company and file a dispute because Paypal funds were used. They are my last resort and all they wish to do is push me from rep to rep without a solution. They continuously cite that their system won't allow them to help me even though I've very possibly been scammed of my money. ( SCREENSHOTS INCLUDED ).
Company Response:
State: NE
Zip: 68901
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A