Date Received: 2020-08-13
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Venmo froze my account and then required I provide proof of my identity to them which I did immediately and received no updates, no contact info no addiontal information whatsoever until a week later when I was told after an investigated they had determined I violated their business practices, they have permanently closed my account and they would not be releasing any remaining funds ( XXXX ) for up to 180 days. no explanation, no phone number or email exists for that department even after calling Venmo customer support I was told they know nothing about those investigations beyond seeing my account was in fact frozen and being looked at. there is no recourse, they will not even disclose what the violation was. no info at all was provided to me.
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2020-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-14
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: PayPal - negative {$1000.00} XX/XX/XXXX Transfer Loading transaction details for PayPal - negative {$1000.00} XX/XX/XXXX Transfer There is an open dispute associated with this transaction. Visit the XXXX XXXX to view status. Paid with Balance {$1000.00} Transaction ID XXXX Seller info PayPal Note {$1000.00} USD ; PayPal Posting Date : XX/XX/2019 ; Payment to : Paypal ; PayPal 's damages caused by Acceptable Use Policy violation My email is XXXX XXXX
Company Response:
State: MS
Zip: 397XX
Submitted Via: Web
Date Sent: 2020-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sent a Venmo payment through Venmo to a two people I did not know for a service that concluded in me being scammed. The first payment was sent on XX/XX/2020 for {$50.00}. The second payment was sent on XX/XX/2020 for {$200.00}. I contact Venmo and made several attempts to get this resolved. They said they can not help me and that I needed to contact Law Enforcement.
Company Response:
State: TX
Zip: 77901
Submitted Via: Web
Date Sent: 2020-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX XXXX I received and email about a fraudulent transaction, in the amount of {$730.00} ( email attached ), on my PayPal account. I reset my password. On XX/XX/XXXX, the password was reset again, not by me. 4 other fraudulent transactions were made ( attached ). At this point I realized my account was compromised. The bank card that was used to compromise was no longer in use. So, I decided to close the account. I called, but was not able to talk to anyone on the customer service line because of " extended service times '' ( I did not hang up the phone, I was hung up on by the automated service ). The password to my account was again changed by someone else. I'm not sure if PayPal was compromised? Apparently you can reset your password a million times a day without raising any red flags- horrible security. That day I logged in and turned on 2 Factor Authentication in an attempt to secure my account. The 2FA is not working, so I am now locked out of my account. Yesterday XX/XX/XXXX and today XX/XX/XXXX, I again called PayPal. Both times I was eventually hung up on after their extensive automated service. I can not get assistance without logging into my account, and there is no way to log into my account! I just want to close my PayPal account permanently, but they will not allow me to do so. I already had to close one bank account and freeze the card on another bank account because of their shoddy security practices and lack of customer service. Please help before any more damage is done by this negligent and unregulated company!
Company Response:
State: CA
Zip: 94561
Submitted Via: Web
Date Sent: 2020-08-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was shopping through a third-party seller app called XXXX on XX/XX/2020. The seller told me that the reason I couldn't check out was because some problem with her XXXX so I sent money for the product through PayPal. I sent her {$55.00} dollars which was transferred to pounds with a {$2.00} fee from PayPal. The next day on XX/XX/2020 I get a message from the same seller saying that her account was hacked and she was never selling the shoes. I immediately filed a dispute for an unauthorized transaction with PayPal because this person was not real and scammed me. PayPal denied my dispute on XX/XX/2020. I've tried to reach out to PayPal but to no avail they're not helping me. The only reason I sent money in the first place was because this person had 5 star reviews from over hundreds of people which is why I trusted doing a transaction with PayPal. Since her account was hacked, I had no way of knowing and I am being punished for someone hacking a seller 's account.
Company Response:
State: IL
Zip: 60090
Submitted Via: Web
Date Sent: 2020-08-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-13
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/2020, I scheduled a payment through Venmo ( Paypal ) to user " XXXX XXXX ''. The payment amount was {$160.00}, and the transaction ID was XXXX. The payment was to be drawn on my checking account ( NOT a debit card, but the actual checking account ). It immediately became apparent to me that this person was scamming me, so I contacted Venmo to cancel the transaction and then I contacted my bank to stop payment. My bank successfully stopped the payment. However, I received an email from Venmo on Tuesday, XX/XX/2020 stating : " The following transaction could not be funded by your XXXX XXXX XXXX account ending in XXXX. {$160.00} to XXXX XXXX XX/XX/XXXX XXXX and shipping. Reason from your bank : " Payment on this item has been stopped ''. Don't worry, we covered you and XXXX XXXX has the funds. However you now owe Venmo {$160.00}. Your account has been frozen ... .. I have NEVER applied for credit with Venmo, and I NEVER gave my consent for them to " cover '' me if my payment method fails. I am being advised that they will pursue collections against me if I do not pay, despite the fact that I didn't apply for any form of credit with them, intentionally stopped the payment AND notified them that the transaction was fraudulent and shouldn't be completed. Instead of them trying to collect from XXXX the funds he received and was not intended to receive, they instead want to punish me and reward a criminal. Keep in mind, THEY GAVE HIM MONEY ON MY BEHALF AFTER I REPORTED TO THEM THAT HE WAS SCAMMING ME. They intentionally ignored my notification and gave money to him anyhow, even though I was able to cancel it at my bank. Upon scouring the User Agreement offered by Venmo, it states this with regard to failed transactions : " Bank account transfers When you use your bank account as a payment method, you are allowing us to initiate a transfer from your bank account. For these transactions, we will make electronic transfers from your bank account in the amount you authorize. You authorize us to try this transfer again if the initial transfer is rejected by your bank for any reason. '' As you can clearly see, it states they will try the transfer again, it DOES NOT state that they will pay it for me and bill me later. How can any consumer derive from this that they are going to pay something for you and collect it later? It ONLY states they will TRY THE TRANSFER AGAIN. It is absolutely deceptive and misleading to fail to inform a consumer that Venmo may make payments on your behalf, essentially forming a line of credit for which you did not apply or agree to receive. I expect Venmo to follow their reversal procedures and collect the unauthorized funds from the person THEY chose to give them to. Further, I reported to Venmo that this user was clearly scamming others, as evidenced by commentary made on public transactions with this user, yet Venmo has taken no action. Lastly, I repeatedly contacted Venmo about this issue and I just kept receiving responses that did not at all address my questions or concerns. They have made it IMPOSSIBLE for consumers to protect themselves and to avoid harm. If a consumer has identified a fraudulent situation, they should be HELPING THE CONSUMER, NOT THE CRIMINAL, yet, their deliberate acts to ignore requests for help, communications about criminal activity, and actually want to collect funds from victims instead of scammers suggest that they have an interest in perpetuating fraud and scams against innocent consumers. Why on earth would they decide to try to collect money they gave to a criminal from me, instead of going to the recipient of the money and demand he/she repay it? Right there should tell you everything you need to know about their morals, ethics, and agenda.
Company Response:
State: OH
Zip: 438XX
Submitted Via: Web
Date Sent: 2020-08-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have an account with a service, PayPal, and they have continued to harrass me via emails. I have called twice to close my account and visited their web site to make two more attempts to close this account. I've had this account for three years and until about six months ago was satisfied with their service. They have become too big to provide the service they were providing some time ago. The process to dispute a charge has become very difficult and requires going through multiple pages and many questions. It has become far more simple to just dispute a charge by going directly to the issuer and avoiding PayPal. I have asked that my account be closed and as I said above I have tried everything that is recommended to close an account and as yet have not been able to get the account closed. I continue to receive emails both promoting their service and instructions on how to close my account. I've followed the instructions I've received twice along with two phone calls attempting to close the account. Now I starting to feel as if they are harassing me as I continue to receive unwanted emails.
Company Response:
State: KY
Zip: 40272
Submitted Via: Web
Date Sent: 2020-08-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-13
Issue: Other service problem
Subissue:
Consumer Complaint: My Venmo got frozen a few months ago, and the executive office has mail me an letter saying they are going to hold my funds up to 180 days then I can withdrawal on or before XX/XX/2020. But right now, I'm unable to login to my old Venmo account due to I changed my phone number and I had my old phone number linked to my old account so I'm unable to receive code to verify my account, I tried to login with old device but it still asked me to sent a code to old phone number XXXX.
Company Response:
State: TX
Zip: 78758
Submitted Via: Web
Date Sent: 2020-08-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I got scam by XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX told me to send her {$650.00} via XXXX XXXX on XXXX. I was able to sent {$400.00} via XXXX XXXX the XXXX XXXX was adamant that I need to send her {$250.00} to complete the total of {$650.00} via venmo. I paid the total amount of {$650.00} for XXXX reading and XXXX since she was going to remove the XXXX on me. On XXXX XXXX XXXX called me again that I need to put {$2500.00} downpayment for the materials she needs and the church is helping to remove the XXXX but I need to put {$2500.00} as downpayment and she will return my money within 10days I sent the money through venmo. Since venmo has no limit consumer protection program I was able to send {$2500.00} to XXXX XXXX. After I noticed that she just scammed me I filed a report with venmo if they can return my money back and venmo denied my dispute. Something needs to get done with the scammer and venmo and XXXX XXXX need to have a better proctection to protect innocent customer like me.
Company Response:
State: CA
Zip: 94015
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: As to what happened, I have described this in details including all documentation in the document attached called " Mail XXXX XXXX XXXX ''. My dispute with PayPal is described in details in the document : " Dispute History of PayPal Dispute XXXX '' and my further chat with PayPal is described in details in the document : " Chat with PayPal from XXXX to XXXX '' I am filing this complaint against PayPal, who facilitates financial transactions between dubious XXXX vendors who use a convoluted business set-up in the US leaving the American consumer with little to no chance of getting their money back because the business set-up used cuts the legal obligations between the XXXX XXXX and the American consumer, because there is a middle company between the American consumer and the XXXX company and this is unknown to the American consumer at the time of purchase. Use of the middle company in California seems to have no other purpose than to make it more complicated for the American consumer to deal with the aftermath and logistics when the products don't show up at all, are damaged or show up and are then not at a good quality. Furthermore, the American consumer is being lured into thinking that they are placing an order with an American company and not a XXXX XXXX, and the XXXX company XXXX Co exhibits deceptive marketing by advertising Father 's Day Hot Sales and then products are being shipped on a slow boat from XXXX and are delivered over a month after Father 's Day in the XXXX.
Company Response:
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A