Date Received: 2015-05-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Ocwen Loan Services handles my mortgage. I fell behind in monthly payments ( about XXXX months ). The last payment I sent in was returned to my bank. When I inquired about it I was informed that I had to apply for a loan modification. I asked if there was any other way I could get back in good standing. They refused to allow me to pay the amount I was behind. I did not want to apply for a loan modification with Ocwen because I had tried in the past and it is impossible to get all the documentation they ask for. On both occasions they notify me of remaining documents the underwriters need. It starts with about XXXX pages that are missing. I fax the pages and a week or XXXX later they send a letter stating they need the same pages. This goes on until enough time has passed that some of the documents they have are too old so I have to acquire those documents and submit them over and over again. The list eventually gets down to XXXX or XXXX pages and I submit them everytime they ask. The XXXX time this happened I was n't behind in payments, I wanted to lower my interest but I quit trying. XXXX months later I get a letter saying they could not process my request due to noncompliance on my part. This time I am behind in payments and I am about to lose my house. The same thing happens asking for documents that I have sent, via fax or email. When I requested a reinstatement quote they refused but months later I requested a reinstatement quote and they mailed the quote. If they had quoted a reinstatement amount when I first requested I could have paid the amount before the month ended. Now the quote has grown too large to pay off in one lump sum and they will not allow me to pay an additional amount each month until I am even. I even offered to pay XXXX the monthly payment to catch up. My original monthly payment is so small I could afford to do that but they refuse any offer of payment except lump sum. Right now the missing documents are lease agreement because I rent a bedroom to someone. There is no official agreement for this because the renter is a friend. I wrote an agreement stating how much rent I receive from him and the due date both of us signed the agreement. I have submitted this agreement along with monthly receipts when I collect the rent. Each time they request the same documents it takes longer for them to get the letter to me. Once the letter arrived the day after the due date. This has gone on for almost a year and I fall further behind. I do not qualify for any of the programs like HAMP my income is too large and the amount owed is too small. I have sent the same documents XXXX in one month in the meantime the other documents become too old so we start again from the top. I have sent a completed application XXXX times my income does not change, the pensions I receive are for life yet the XXXX months of bank statements they ask for have to be less than XXXX days old and they at first but they are stalling long enough and maintain the missing documents game so that I can never get all the documents in with the right dates. Communicating with the representative they assign is impossible his accent is so heavy I do not know what he is saying and he does not listen I have repeatedly written letters explaining the status of the rental. I am not renting my house I am just renting XXXX bedroom. I just know that one day soon my house will be in a foreclosure sale. I believe they are doing this on purpose because I owe less than {$80000.00} but the house is worth {$110000.00} without any improvements made. It is like playing the old shells con and Ocwen is the XXXX. They shuffle the documents and remove them from the shell so no matter what I can not get it right.
Company Response:
State: CA
Zip: 92410
Submitted Via: Web
Date Sent: 2015-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage originally was with G.M.A.C. mortgage services. G.M.A.C. filed bankruptcy and Owen loan servicing took over the servicing of the loan. They reported the mortgage for a period of 6 months and then closed the account showing that the loan was transferred to another lender when in-fact they were the company servicing the loan. At this point i have disputed this several times with no success. Ocwen, to this date still have n't shown the account open and it 's now been still showing closed on my credit file for a period of 13 months. I am never late but it has affected my credit score by them not showing that i have an open mortgage on my current credit file. I 'm totally frustrated with this situation and i know that other consumers are experiencing the same level of no service from Ocwen mortgage servicing.
Company Response:
State: CO
Zip: 80005
Submitted Via: Web
Date Sent: 2015-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Since my last complaint, number XXXX, The XXXX at Ocwen have started collection efforts in the form of harassing phone calls to collect my XXXX XXXX payment which was received by them on XXXX XXXX and immediately misappropriated. I have called them and they claim that they have corrected the problem, but my account page on their web site STILL shows the XX/XX/XXXX payment plus late charges due. They have NEVER DONE WHAT THEY SAID THEY WOULD DO ON THE PHONE. They blame their " system '' but I pointed out to them that there 's a human somewhere who owns and operates their " system '' AND THAT PERSON IS NOT DOING THEIR JOB. I am deeply concerned that Ocwen is mismanaging my money and my mortgage, and I do not want to get screwed when someone takes off with all the money.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen had alerted us that we had missed a XXXX XXXX payment. We were adamant that we had sent the payment, but we had no bank records because we sent the payment in the form of a XXXX XXXX XXXX gram. We entered escalation at that point in an attempt to find the missing XXXX payment. During the early escalation process we had several different representatives give us varying stories regarding which payment we were missing ( we were told it was XXXX XXXX, XXXX XXXX and XXXX XXXX ). We began to record the calls ( with the knowledge of the representatives ) because everybody was giving us different information. At first we were told we were missing XXXX payment and then we would be told that we were missing XXXX payments? In XXXX of XXXX we requested and received an account ledger/audit that documented every payment since XXXX. It made NO sense. Not only were payments misapplied/missing, but our suspense account was missing money. In XXXX of XXXX we decided to just make up the payment ( s ) that Ocwen said we were missing, which at the time we were told was XXXX XXXX and XXXX XXXX. We did so because it was not worth the damaging credit reporting. In XXXX we sent XXXX payments ; XXXX for {$1800.00} ( the missing two months, according to ocwen ) and another for {$900.00} ( the current month payment ). Those payments should have brought us current as of XXXX XXXX. In XXXX XXXX, we were still being documented as 90 days delinquent? I called Ocwen and began another escalation process. At that time Ocwen stated that we were also missing XXXX XXXX payment ( which had never been brought to our attention before ). We were also told that our {$1800.00} check was returned along with the {$900.00} check from XXXX XXXX? We were told that they were returned NSF? We printed out 2 years worth of bank statements showing that ALL payments had been made, none were returned and NO FUNDS were ever credited to our bank account by ocwen. I have sent our records to ocwen on XXXX occasions showing that the:1. XXXX XXXX payment was made and received by Ocwen2. Both XXXX XXXX payments were paid and received by ocwen. ( {$1800.00} & {$900.00} ) 3. Ocwen never credited the {$900.00} check from XXXX XXXX back into our bank account in XXXX. Our account should not only be current, but we should have a heafty suspense account balance. Ocwen has taken several payments from our suspense account to " cover missing payments '' that were never actually missing. But even then, our monies are not being applied to the loan? The short version of this story is that Ocwen lost a XXXX XXXX payment, we couldnt prove we paid it becasue we lost our money gram receipt. The we were told that we had mnissed XXXX XXXX payments ( XXXX and XXXX ), even though we knew that was no correct, we paid the XXXX missing payment plus the current mortgage payment in XXXX XXXX, and those payments were lost and/or not applied to the loan. Then after that they informed us that we were also missing a XXXX XXXX payment. Attached are all the bank records showing that WE DID make those payments ( XXXX {$1800.00} and {$900.00} ; XXXX XXXX ) and Ocwen did receive the funds. If Ocwen missapplied or lost the money, that is not our problem. Our credit has been destroyed, we are being reported 90 days delinquent every month for the past 16 months. We have been in escalation 16 months, they have passed us around to XXXX different escalation managers and NOTHING has been fixed. Please help!
Company Response:
State: VA
Zip: 240XX
Submitted Via: Web
Date Sent: 2015-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-07
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I demand an audit of the XXXX loan modification prepared by XXXX XXXX and transferred to Ocwen. I demand an audit of the application of funds of the {$82000.00} made to the field adjustment added to the modification and from where the {$80000.00} extinguishment in XXXX was takenAlso want to know why there were XXXX previously released liens released again in XXXX XXXX and why Ocwen presented a XXXX mortgage as proof of debt
Company Response:
State: MO
Zip: 640XX
Submitted Via: Web
Date Sent: 2015-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: XXXX XXXX, XXXX acct # XXXXI am XXXX XXXX and I have Ocwen Loans as my mortgage ( NOT MY ORIGINAL LENDER, GMAC SOLD MY CASE TO OCWEN ) I was XXXX from XXXX XXXX XXXX to XXXX XXXX XXXX XXXX 9 months ) and according the SCRA act a soldier XXXX over 30 days can only be charged a maximum interest of 6 %. I was charged my usual high interest rate 6.87 %. It also states the 6 % interest rate must remain in effect one whole year after the soldier return home ( back stateside ). So I should actual should have been only charged 6 % interest from XXXX XXXX to XXXX XXXX ( 21 months after you add the additional year ). I want a refund from Ocwen for funds I over paid them during this time frame. Please contact me if you have any questions XXXX XXXX XXXX ( XXXX ). I included the SCRA regulation page along with the orders to prove my deployment.
Company Response:
State: OH
Zip: 43110
Submitted Via: Web
Date Sent: 2015-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: With reference to my complaint number XXXX, Ocwen stated they had corrected their mistake and placed my account in a current status. This is a FALSE AND MISLEADING STATEMENT. See the attached screenshot of todays date. When I log into their web site, it STILL indicates that my XX/XX/XXXX payment has not been made. Additionally, the web site is trying to require me to make BOTH THE XX/XX/XXXX AND XX/XX/XXXX PAYMENTS PLUS PENALITIES PLUS A {$10.00} EXPEDITED PAYMENT FEE. I have called Ocwen and emailed BOTH the ombudsmans office and customer service, and have received NO REPLY. I believe that Ocwen is preventing me from using their web site in retribution for me filing complaints with Consumerfinance.gov.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-08
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: The Loan " Servicing '' company my mortgage was transferred to is cheating consumers by not applying additional principal payments made on accounts in a timely manner -- or possibly even at all. My normal payments are made via auto-withdrawal from my checking account each month. The amount I owe is {$1200.00} and I always pay {$1300.00}. The additional {$39.00} should be applied toward my principal but they " withhold '' this money in unapplied funds. I do believe it is eventually applied, though I am not 100 % sure but it is not done immediately and therefore interest is accuring and thus in the end I am charged more. MY BIGGEST ISSUE : I recently sent a paper check to make an additional {$3600.00} payment toward my principal. I noted principal payment both on the check and on the payment coupon enclosed. They applied only {$2300.00} of the {$3600.00} toward my principal and then applied {$1200.00} toward my regular payment due XXXX XXXX -- -and then auto-withdrew my normal XXXX payment and applied it to XXXX. Though I am not a financial guru, I am confident that I am not coming out ahead in the interest calculations with the method they are using. They need to apply additional principal payments IMMEDIATELY. I made a phone call this morning and they indicated they would correct the issue ... ..How many people do not realize their deceptiveness and make that call. Americans like me work too hard for their money and when they get the opportunity to try and pay down a principal on a large mortgage, they should not be deceived by these large companies. I did n't choose OCWEN ... ..my mortgage was transferred there. The company is OCWEN Loan Servicing , LLC and the only address I have is XXXX XXXX XXXX ; XXXX XXXX XXXX, FL XXXX. This deceptive practice needs to be stopped across the board with all lenders. We should not have to babysit these companies and make them appropriately apply our funds.
Company Response:
State: KY
Zip: 400XX
Submitted Via: Web
Date Sent: 2015-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-07
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We have been attempting to resolve an error made by our loan servicer for weeks and have not received any of the promised call backs nor have any of the issues been resolved. Ocwen incorrectly calculated our escrow by adding an additional " special district tax '' to their calculations that did not exist and was a duplicate of our normal county taxes. We called them on or about XXXX XXXX, 2015 to inform them of the error and were told that the correction would take approximately XXXX days and that the tax amounts would be updated, a new escrow analysis run so we would know what the correct amount to pay would be for our XXXX payment. We called Ocwen back on Friday and learned that the tax amounts had not been updated nor had the new escrow analysis been run. They advised they would escalate the request and it should be resolved with in XXXX days and they would call us back. We called back back after XXXX days because we had not received their call back again and found out the tax amounts had been updated but the escrow analysis still had not been run. We were assured the analysis would be run and made effective for the XXXX XXXX, 2015 payment and that they would call us back to let us know it had been completed. Again we did not receive a call back. We called today to find out the new analysis had been run, but was not effective until the XXXX payment. We paid {$1200.00} in XXXX for the XXXX payment. Due to Ocwen 's error in recording our tax data, and inaccurate escrow analysis, the amount we paid in XXXX for the XXXX XXXX payment was applied entirely to principal instead of as the regular principal and interest payment. We have scheduled a payment for XXXX for {$300.00} more than the normal amount to ensure there is no negative credit reporting due to the multiple errors committed by Ocwen. Today the advised us they could not correct the escrow without sending yet another request to another area because of the time, XXXX eastern, and that " not much got done on Fridays '', but they again assured me they would call us back, although they 've failed to meet that commitment the last XXXX times. In short they 've miscalculated our taxes, run an improper or incorrect escrow analysis, misapplied our payment, and I believe violated RESPA as well as multiple fair and responsible servicing standards. We are now being financially harmed by Ocwen because we are being forced to pay more than we owe for our monthly mortgage payment and they have shown no urgency in resolving the issue although we 've given them multiple chances and ample time to correct the problem
Company Response:
State: IA
Zip: 503XX
Submitted Via: Web
Date Sent: 2015-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-07
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have never been late on a mortgage payment. My current mortgage is with Ocwen and my payment is {$2900.00}. I made my XXXX payment on XXXX/XXXX/14 and transposed the last XXXX digits, paying {$2900.00}. Ocwen held the funds, did not post the payment but put on my account, and did not notify me. When my XXXX bill arrived, it showed that I was short the {$54.00}, which I promptly paid with my XXXX payment. Then Ocwen started sending me foreclosure paperwork and added a 30 days late payment to my credit report. I called Ocwen, and the individual I spoke with agreed that this seemed incorrect, but did n't have the ability to fix. I asked for it to be escalated, so he forwarded to their credit department and promised that someone would call me. No one ever did. 30 days later I received a letter that stated due to policy, unless Ocwen receives 100 % of the funds, they do not have to post the payment. I do n't think my credit report should reflect a 30 day late mortgage payment due to a {$54.00} error. This will affect my ability to refinance.
Company Response:
State: GA
Zip: 30305
Submitted Via: Web
Date Sent: 2015-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No