Date Received: 2015-05-27
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Approximately XX/XX/XXXX I wife and I we 're having trouble paying for our mortgage. The The mortgage company 's name XXXX XXXX / Ocwen we were XXXX payments behind and the XXXX XXXX went XXXX days and XXXX days I called to make a payment and they would not take payment unless it was in full XXXX and that 's why we were late you were also in the middle of a modification I told them if I could pay in full I would but that 's why I needed the modification so we filled out the application after numerous phone calls and many times of giving them paycheck stubs of my wife and letters of hardship and profit and loss they were scheduling phone appointments approximately XXXX weeks apart they as in Ocwen and the modification team missed quite a few appointments on the phone when I spoke to a supervisor she assured me that this matter will be taken care of then they called me and said that my application was XXXX days old and I had to start from the beginning. At that point I called the attorney general of Ohio they referred me to HUD which my contact there was XXXX XXXX she referred me to XXXX in my contact there was to be XXXX XXXX when I called they sent me out an application I made an appointment and spoke with a XXXX XXXX after filling out a complete application and getting paperwork that I was lacking I hand-delivered it to her she sent all the paperwork into Ocwen after approximately six weeks I called back she still had no answers then around XXXX she called me and needed an explanation of my wife 's pay I sent over the explanation in writing to her and also told her of my concern of the XXXX day deadline she said not to worry that that did not apply to them I continue to call XXXX every XXXX weeks update she said we are waiting on a decision periodically she would need an updated paycheck stubs bank statements she kept on assure me that all the paperwork was in and we are just waiting on underwriting and then I found out that Owen outsources all their underwriting and material for the modifications as time went on I started getting nervous so I continue to call every two weeks XXXX said there was no updates I even had a conversation with XXXX boss XXXX XXXX I told her my concern of foreclosure she told me that in the state of Ohio they could not foreclose on the property if you were in the middle of a modification or waiting on a decision and that was a law at that point I started getting letters of foreclosure and kept calling them and they assured me that it was nothing to worry about and on XX/XX/XXXX I was served papers up foreclosure on my property I then called XXXX XXXX said she would look into it I also called XXXX XXXX at HUD XXXX said she would do some investigation XXXX called me back and said that I was to file a complaint with you and send a letter to them a letter of error that she had spoke with an attorney and he said that they could not foreclose on the property why would n't a decision on the modification XXXX then told me to call Ocwen myself and check it out I spoke to XXXX and the modification team she told me that she knew of no such law XXXX thing I was missing was an updated paycheck stubs of my white from her job XXXX I call back in two days and they said they received them and we were waiting for underwriting I called back XXXX at XXXX and told her I was running out of time she told me to go ahead with the complaint against Ocwen this is been going on for over a year and they told me it 's because of the outsourcing and now they want to foreclose on my property. I do know that HUD and XXXX have tried to contact Ocwen and the gentleman that handles the foreclosure and he has never gotten back to them I have no where to turn I have run out of time
Company Response:
State: OH
Zip: 44094
Submitted Via: Web
Date Sent: 2015-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-27
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: This is regarding our XXXX mortgage ( home equity? ) ; primary mortgage is in good standing. Spouse retired because of XXXX. Contacted lender before default occurred to seek remedies. They refused to assist. Default occurred. Additional financial assistance obtained through SSA. Lender refuses to accept any payment until entire default amount is paid in full. Foreclosure imminent.
Company Response:
State: WI
Zip: 531XX
Submitted Via: Web
Date Sent: 2015-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-27
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I discovered that my mortgage servicing company records indicate that I am ahead in mortgage payments. I never intended to " pay ahead '' but have paid money in excess of the minimum payment to be allocated against principal. I requested an audit of the account and for an accounting of payments made and the allocation of those payments since the servicing company bought the account from the original lender in order to validate that payments have been properly applied. They state that an accounting was sent to me and charged {$5.00} for this service ; however, no accounting has been received. I have requested the information be emailed to me. I have called on multiple occasions and written via the website internal messaging feature. To date, I have not received the information sought. My account information on the company website shows only minimum payments received and applied to the account. The website provides only the last XXXX months of payment information, despite a feature that purports to provide XXXX months of information. I want more than XXXX months of information but do not know exactly when they took over the loan. When I call, their automated answering mechanism does not recognize my SSN which sends me into circular query until I have exhausted all attempts. After this time wasting exercise in patience, I am connected to a human who indicates my SSN is properly associated with the account. I have notified the company XXXX of this problem. The customer service representatives are clearly reading a script, are not helpful, and refuse to transfer me to supervisory personnel.
Company Response:
State: FL
Zip: 34997
Submitted Via: Web
Date Sent: 2015-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-27
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My Mortgage Contract states that I have the right to request Primary Mortgage Insurance ( PMI ) be eliminated once the principal balance is XXXX scheduled to reach 80 % of the original value of the property ( the lesser of the contract sales price or the appraised value of the property ). Ocwen Loan Servicing , LLC who is currently servicing my mortgage, has also provided written documentation ( see attached copy ) that once my principal balance reached 80 % l can eliminate the PMI. As of XXXX XXXX, 2015, my mortgage principal balance will hit the trigger of being below 80 % ( 79.9 % ) as the attached supporting documents detail. Ocwen Loan Servicing , LLC has XXXX denied the elimination of PMI and is now stating an arbitrary percentage of 75 % loan to value must now be met. This is in sharp contrast to the written Mortgage Contract and contrary to Ocwen 's own stated provisions. Property Value : Contract Purchase Price - {$430000.00} Appraisal from Licensed NJ Appraiser dated XXXX XXXX/XXXX/2015 - {$430000.00} 80 % of lesser of Purchase or Appraisal ( {$430000.00} x 80 % ) - {$340000.00} Principal Balance of Mortgage after XXXX XXXX, 2015 Mortgage Payment - {$340000.00} Loan to Value percentage after XXXX XXXX, 2015 - 79.91 % Since my principal mortgage balance is below 80 % of the property value according to Ocwen 's own requirements, there should be no question that PMI should be eliminated after XXXX XXXX, 2015. I have documented this and sent XXXX letters and E-mails to Ocwen and all have been outright denied, even after I complied fully with all requests from Ocwen, even obtaining a current Appraisal from a Licensed and certified appraiser at my own cost. Your assistance in this matter is greatly appreciated as Ocwen does not provide telephone numbers to reach anyone at their Headquarters facility to discuss directly any issues/concerns. Sincerely,
Company Response:
State: NJ
Zip: 08807
Submitted Via: Web
Date Sent: 2015-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-26
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: XX/XX/2015 received a call at XXXXXXXXXX/XX/2015 received a call at XXXX, XXXX,XXXX,XXXXXXXXXX/XX/2015 received a call at XXXX XXXX, and XXXXXXXXAll calls were received from Ocwen financial about my mortgage payment . My payment is due on the XXXX of every month, however it is not considered late until the XXXX of the next month. This is harassment.
Company Response:
State: NC
Zip: 28212
Submitted Via: Web
Date Sent: 2015-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-26
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: I had been current and on time making payments on my home mortgagefor almost XXXX years. My home was destroyed by fire and my homeownerpolicy paid the mortgage balance in full. However, all XXXX of my creditreports show no record of my ever having a mortgage and has resulted inmy not having a credit score. It is my understanding that positive inform-mation should be reported indefinitely or at least for XXXX years. Withoutthis information on my report I can not rebuild my home or make any typeof loan. I have disputed this matter with Transunion, but their only re-sponse was that the Mortgage Company had a some kind of signedagreement giving them permission to remove the positive credit informationfrom my report. I then requested that I be provided a copy of this agreementbased on the fact such an agreement does not exists. It has been over ayear now, and nothing has been done and I have had to basically start from \scratch rebuilding my credit which has caused a severe hardship on meand my family ;
Company Response:
State: MS
Zip: 39401
Submitted Via: Web
Date Sent: 2015-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have an interest only loan and my interest has not changed in years. But my mortgage company keeps raising my PMI. I am also proper tax exempt in Michigan because I am a XXXX veteran.
Company Response:
State: MI
Zip: 48042
Submitted Via: Web
Date Sent: 2015-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My mortgage was transferred to Ocwen XX/XX/XXXX. I did n't realize until later that my mortgage was a ARM, nor do I remember agreeing to an ARM. I would never have agreed to this, knowing how the lender can adjust my rate whenever they felt like it. I applied and was approved for the HAMP ( Home Affordable Modification Program ) XX/XX/XXXX. XX/XX/XXXX I was informed that I no longer qualified and my mortgage would be adjust from a 1 % to a 4 % interest rate beginning XXXX XXXX, XXXX. Since then my mortgage has been adjusting every XXXX months. Then on XXXX XXXX, XXXX my mortgage adjusted from {$1200.00} to {$1300.00}, in XXXX months time. I have tried to apply to reenter into the HAMP again or have my mortgage set at a Fixed-Rate, but was denied and I was not given an explanation as why I no longer qualified. I 've never been late and I have always paid the full amount owed. I received a letter that my mortgage will again adjust to a 5.5 % rate, which will make my monthly payments {$14000.00} +. I ca n't afford these payments and have requested assistance to no avail. I would like someone to assist me in getting through to Ocwen with helping me to keep my home.
Company Response:
State: MD
Zip: 20904
Submitted Via: Web
Date Sent: 2015-05-26
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: No
Date Received: 2015-05-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: continued charging of property inspection fees when ocwen knows the property is owner occupied.
Company Response:
State: SC
Zip: 29687
Submitted Via: Web
Date Sent: 2015-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I ordered a payoff on XXXX and the company has not provided within the required XXXX business days.
Company Response:
State: SC
Zip: 29687
Submitted Via: Web
Date Sent: 2015-05-27
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: Yes