Date Received: 2015-05-31
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Ocwen approved be for a trial modification after I completed my trial period in XX/XX/XXXX. Every XXXX weeks I talked to my rep and she stated the paperwork for the permanent modification was being completed and would be shipped to me via XXXX. Each time every XXXX weeks there would be an excuse to why the paperwork was not sent out. On XXXX XXXX I was called by ocwen and told my paperwork was complete and being overnighter to me. A XXXX later I called and stated I had not gotten my paperwork. My rep told me my loan had been sold and they actually had not sent out my paperwork and it would not be complete prior to the sale. This was on XXXX XXXX XXXX full months after I completed my trial program. Now XXXX has sent me a document claiming my balance of of XXXX and XXXX in unpaid overdraft fees which is incorrect is due. Why was n't my trial modification paperwork completed back in XX/XX/XXXX per federal regulations. There also was an overage on my escrow account which has not been posted to my XXXX account ad attached.
Company Response:
State: WA
Zip: 98362
Submitted Via: Web
Date Sent: 2015-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-31
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am having a very difficult time dealing with my mortgage company, Ocwen Loan Servicing, after securing a modification that has encountered hurdle after hurdle. It appears that they have lost or misplaced many of the payments made to them. And even though they say that they are 'attempting ' to assist, Ocwen is known for their roughshod, rush to judgement, tactics. I have a very difficult, almost impossible time, trying to contacting them and attempting to work out anything that helps with the situation. I am physically XXXX on a extremely limited budget without the income arising from my residence. I need the CFPB 's assistance to impose surveillance and operational sanctions on Ocwen 's Ombudsman, regulatory and decision making processes that may very will result in a foreclosure and related type actions on us. We have been working on this for almost a year and as soon as XXXX issue is solved, another one comes to take its place. It is not only frustrating but most of all counter productive to preventing adverse actions and losing the home. We are not in formal foreclosure as of this day ; but that could change tomorrow without warning or problem on their part. If legal means are important, than we would like to have assistance in this area. Speed is of the essence. If possible, I would like someone to call me and assist in outlying a plan for success. I have many documents that can be sent to assist in this request.
Company Response:
State: CO
Zip: 816XX
Submitted Via: Web
Date Sent: 2015-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-30
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am in the middle of a chapter XXXX, have Owen as my mortgage holder owe XXXX my loan and my house is not worth XXXX, they told my attorney I qualified for a modification after 3 months of sending paperwork, sent it wasnt available to me, no reason was given, other then I didnt qualify. I have had nothing but TROUBLE with Ocwen, and my attorney has tried to resolve many issues, all letters have gone unanswered, by Ocwen. I just wan na safe in keep my home Ive been in for the lat 20, years Help!
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2015-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-30
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am unable to pay more mortgage for financial hardship. I have been in close contact with my lender since XX/XX/XXXX and filled out paperwork for a deed in Lieu of Foreclosure. A month after submitting this paperwork, we received notification from our lender that our XXXX loan on the property was transferred to another lender ( prior to this Ocwen, our lender, held XXXX loans ). The Deed in Lieu was rejected on account of this XXXX lien on the property, Ocwen had created. The lender told me if the lien was cleared I could avoid foreclosure with a deed in lieu. Friends helped me pay off the XXXX lien in XX/XX/XXXX. I then resubmitted the Deed in XXXX paperwork ( in XX/XX/XXXX ). I also sent a letter from the XXXX lender which stated that my loan was paid in full, and in XX/XX/XXXX I sent a copy of the " Certificate of Discharge '' from my county courthouse. I have keep my relationship manager at Ocwen abreast of all of this and she acknowledge receiving all these documents. Then the months following this, my regularly scheduled phone appoints with my Ocwen relationship manager consists of them telling me there 's nothing to report yet as they are doing " just XXXX final check. '' But after receiving a Pre-foreclosure certified letter from Ocwen, I called to find out what 's wrong. My relationship manager was unavailable so I spoke to an alternate, who told me they had no record in my file of my re-submitted Deed in Lieu paperwork or the XXXX lender letter release or Certificate of Discharge mentioned above. She told me to fax her the Certificate of Discharge and she would expedite it to the Deed in Lieu Dept. This I did XX/XX/XXXX Still almost two months later Ocwen has nothing to report but tells me the Deed in Lieu Dept. is behind. Meanwhile, while the property is not yet in foreclosure the time surely nears. Further though Ocwen has told me all through XX/XX/XXXX that my Deed in Lieu is still open and active, I received a mailing XX/XX/XXXX stating they did n't have the XXXX ( Deed in Lieu ) paperwork. So XX/XX/XXXX I re-mailed a copy of this document that I had sent them back in XX/XX/XXXX. I feel Ocwen and my relationship manager are doing nothing but waiting for my property to foreclose.
Company Response:
State: PA
Zip: 189XX
Submitted Via: Web
Date Sent: 2015-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen did not pay hazard insurance for my property when due and the policy was canceled. Ocwen received a request in XXXX 2014 to disburse the annualhazard insurance premium for the property located at XXXX, in XXXX in the amount of {$730.00} and failed to do so. I contacted them onseveral occasions and each time was told that the check would be sent, but it was not. On XXXX XXXX, 2014, I called Ocwen and discussed my escrow and hazardinsurance payment. I also conducted a conference call with Ocwen and XXXX representative XXXX XXXX. After over XXXX minutes on the phone, I wasassured that the check would be sent immediately. It was not. Three months later, on XXXX XXXX, 2014, I contacted Ocwen again regarding the disbursement of thehazard insurance. I hosted another conference call with XXXX XXXX at XXXX. XXXX at Ocwen informed XXXX and me that the check would beexpedited. I requested that my escrow be closed because it was evident that Ocwen was not reliable to pay the hazard insurance. I spent XXXX minutes discussingthe insurance and again Ocwen did not disburse the check. XXXX weeks later, the check still had not been disbursed. On XXXX XXXX, 2014, I called Ocwen again toresolve this issue. Finally, a check was disbursed and received by XXXX. However, the check was for {$730.00} and the new policy was {$930.00}. XXXX atXXXX informed me that her underwriter needed a letter from Ocwen stating that the hazard insurance was not paid due to their actions and not the fault of theborrower. I followed up with Ocwen and left messages for XXXX ( XXXX XXXX and XXXX XXXX ) and XXXX ( XXXX XXXX ) regarding the status of this letter. XXXXand the owner of that XXXX office, XXXX XXXX, both told me that they had not received the letter. I researched other insurance companies to get a moreeconomical rate. On XXXX XXXX, 2014, I decided to work with XXXX. I called Ocwen and communicated the change to XXXX. The price of thepolicy is {$800.00}. XXXX has confirmed receipt of the check, but Ocwen has not closed my escrow nor have they agreed to credit the account {$69.00} annuallyfor the hazard insurance. I had to secure a new policy because of Ocwen 's negligence. They admit receiving the request in XXXX 2014, but did not disburse thefunds until XXXX months later. During this time, I contacted them several times ( spending hours away from my job ) yet, they still did not disburse the funds for thehazard insurance. I also had to spend time researching and selecting a new insurance policy. Ocwen was fully aware of their liability to disburse the check for thehazard insurance and they acknowledge that they received the request. Their actions were deliberate and unacceptable. As a result, they are responsible forpaying {$69.00} towards the hazard insurance. This is the difference between my old policy with XXXX XXXX ( {$730.00} ) and the current policy with XXXX ( {$800.00} ). This is not a courtesy to me, but the cost to Ocwen for their error. Considering the numerous of complaints and lawsuits against Ocwen for receiving kickbacks on force-placed insurance policies, my experience is another illustration that Ocwen 's practice of not paying hazards insurance is systemic. Ocwen deliberately holds on to the funds so that insurance companies will cancel the policies and Ocwen will be able to benefit from purchasing force-placed insurance. These policies are always much more expensive. Consumers pay more and Ocwen profits.
Company Response:
State: DC
Zip: 20020
Submitted Via: Web
Date Sent: 2015-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-30
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: This is my XXXX complaint against my mortgage company. For this complaint, I called last XXXX to get information for a Deed in Lieu of Foreclosure. I was told by the agent that I had to attempt a short sale XXXX for XXXX before a Deed and XXXX could be considered. Speeding up on the same subject, about XXXX months ago I requested information for a short sale. The information provided had all work out options including Deed in Lieu. I read the information for a Deed in Lieu and it did not say anything about having to do a short sale. I called again and spoke to a representative and agreed with what the paperwork said. She tried to go back in the notes to see why he would tell me that but she said she said since my account transferred to a new system, she did n't have access to anything earlier than XXXX 2014. How convenient. She said I can still attempt a Deed in Lieu but since my house is already up for sale I just wanted to finish out this option first. After submitting the shortsale information, I received correspondence stating that they received my request for a loan modification and I will receive additional information for what is needed. I clearly filled out the information for short sale and not a modification. I added the information for my realtor and her contact information, giving permission to speak with her. Then I received a letter from an Attorney basically suing me and I had to respond to the Answer, which I did. I called last Wednesday and the lady at the law firm could not find anything for me, not even a file. She transferred me to XXXX which just happened to be a mailbox, I explained I just wanted to verify again that it was received. If not, then I can fax the information over. I did not receive a call back, letter or anything. What I did receive today was a Motion for Default Judgment because I failed to respond. I called the law firm again and they were closed. I called the mortgage company, and of course he had no information on file. He suggested I speak with the short sale department and explain the judgment to see what has happened. He transferred me and they were closed. I ca n't deal with them on my own anymore. I keep trying to do the right thing and just not walk away, and sell the house and not leave it empty, but I still keep getting the incorrect information. That is not fair to me at all. I am trying to do right and have a lot of things on my plate besides this and I am still getting screwed. I do n't have the money to hire an attorney but if I have to I will make sure Ocwen absorbs the cost. I have done everything I was suppose to do and I still get sued.
Company Response:
State: OH
Zip: 44135
Submitted Via: Web
Date Sent: 2015-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have tried to get my PMI cancelled since XX/XX/XXXX. I have previously submitted a complaint the case number is : XXXX. In my last complaint the company rep. suggested that we pay {$100.00} so that we can cover the cost of an appraisal to have our PMI cancelled. I have completed the form that Ocwen sent to me. I included a check of {$100.00} and sent it out on XX/XX/XXXX. I then received a letter on XXXX from Ocwen. They claimed that I needed to provide them with an alternate contact numbr for borrowers. I called Ocwen and spoke with a customer service rep. on XXXX/XXXX/XXXXI gave them my husband 's cell phone number. I asked when I could expect to hear back about an appraisal and the person said it would be within the next XXXX hours. IWe did not hear back for over a 2 weeks. My husband finally called again on XX/XX/XXXX. He spoke to a manager and the manager told him that we would get a call back about the appraisal within the next 5-7 working days. We have yet to hear back from anyone about any appraisal. Technically according to my Private Mortgage XXXX Disclosure my PMI should technically be cancelled automatically on XX/XX/XXXX. The document that I signed when I refinanced says : " If your are current on your loan payments, PMI will automatically terminate at the earlier of the midpoint of the amortization period of the loan or on the date the principal balance of your loan is first scheduled to reach seventy-eight percent of the original value of the property. It goes on to explain " The date your loan is scheduled to reach XXXX ( 78 % ) loan to value is XX/XX/XXXX. '' I feel this company is jus making up things along the way. We have done everything we could to get them to cancel the PMI as they are supposed to, including paying XXXX for an appraisal that should not be necessary. Now we are not hearing back from anyone about this appraisal and when we call to try to find out what is going on, no one seems to know that they are talking about.
Company Response:
State: CA
Zip: 91765
Submitted Via: Web
Date Sent: 2015-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-29
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: here i am again complaining about ocwen this co. needs shut down. i tried emailing this through my email but it wouldnt go through. something has got to be done about this co. i guess they are in XXXX so you cant understand them and you cant ever talk to the same person XXXX. they are XXXX days from foreclosing on my family. i have been begging this place for help. our payments went from XXXX to XXXX to XXXX XXXX, now they are XXXX. when i XXXX called ocwen for help they informed us that we have to be behind to get help we didnt really want to do that but we did XXXX months behind they said so we did and then asked for help and they assured us over and over again they would help. i filled out the application and all the paperwork numerous times bc they would lose something or didnt recieve something or couldnt read somehting or the very XXXX time they made us an offer they raised our payment XXXX a month. what? we are asking for help and they are raising our payments. thats ludicrous. after XXXX more months of being jerked around, the whole time them promising to help us, we were then almost a XXXX. behind on our mortgage. once you get that far behind there is no catching up. we hired a lawyer he did absolutely nothing but lie to us and take our money. what is this world coming too? then another lawyer and they are like well just file chapter XXXX and your new payment is XXXX a month. you got to be kidding me. we couldnt afford XXXX a month but now XXXX. give me a break. we had our house appraised it come in at XXXX we owe XXXX which is exactly what we barrowed XXXX yrs. ago. i will not give up until they physically throw us out. why cant anyone stop this co. from their illegal, improper and inhumane practices? they get you behind and then foreclose on you. something is wrong here. if you go to any website on ocwen there is nothing but complaints and people going through the same exact thing. everyone is begging for help and the govt sues them goes in and slaps their hands and its over right back to the same old XXXX i just dont get it. i know they have more money that XXXX but please why cant someone make them stop. everybody is afraid of this place i guess. i swear to you if i was a lawyer i would rip them apart. and i wouldnt stop until they had nothing just like they are doing to everyone else. you can publish this anywhere it doesnt matter bc there is tons of these complaints and everybody is just turning thier heads like nothing is going on. there is actually a website that says "nobailout for ocwen homeowners letter to barak obama" and he dont care either. whats the problem?
Company Response:
State: OH
Zip: 45044
Submitted Via: Web
Date Sent: 2015-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-29
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: 1 ). Applied/Approved for Traditional Mortgage in XXXX ( NEVER LATE ) XXXX XXXX Bank. 2 ). Convinced by Salesperson 10 years ago to re-finance to a 30 Year Interest Only ( Initial 10 Years Fixed Interest ) through IndyMac Bank3 ). Very Soon After, Market/Economy Crashed4 ). Attempted SEVERAL TIMES to re-finance BACK to a 30 Year Traditional Loan. Although my Credit Score was CONSISTENTLY over XXXX, IndyMac always seemed to have an excuse as to why they could n't refinance back to Traditional 30 Year Fixed Loan. 5 ). Without Initial Notice, Indymac Bank sold Mortgage to OCWEN. 6 ). Soon After Ocwen Purchase, I was Laid off from job & forced to change to new company with less income. 7 ). Worked with Not for Profit Federal Agencies to Submit Loan Modification Paperwork. 8 ). Although Federal Not for Profit Agencies INCLUDING Ocwen ( Mortgage Servicer for XXXX XXXX XXXX Mortgage ) Stated that according to information submitted, I would QUALIFY for Modification. After repeatedly having to re-submit the same paperwork OVER XXXX times to Ocwen, Ocwen later stated that Investor, XXXX XXXX XXXX, DECLINED Loan Modification because I was NOT OVER 90 Days Due. Ocwen stated that this was a XXXX XXXX XXXX Policy. XXXX XXXX XXXX also CAREFULLY verbally stated that they only consider Modification on Loans that are OVER 90 Days Due. Confused by their Oxymoron response, I submitted a Verbal & Written Request for them to put their ( 90 Day ) Explanation on paper. XXXX XXXX XXXX REFUSED to put their explanation statement on paper as I had requested. 9 ). In the same breath, XXXX XXXX XXXX stated that if I am over 90 days overdue, they can start Foreclosure Process. ( Oxymoron Statement at best ) XXXX ). On XXXX hand they will ONLY consider even looking at Modification paperwork to those who are OVER 90 Days Due on their Mortgage At the same time saying that if you are OVER 90Days due, they can start the foreclosure process unless I pay up to date all of the Months due?????? 10 ). I am currently back at work STRUGGLING to catch up with ALL of my Bills. Continuing to try to AVOID going over 90 days. 11 ). Main Concern : In ADDITION to AVOID going over 90 days on the mortgage : Current XXXX XXXX XXXX XXXX CHANGES on XXXX, XXXX to an even more UNAFFORDABLE increasing interest loan. PLEASE NOTE : It is now XXXX XXXX, XXXX I have owned this house since XXXX & HAVE NEVER BEEN late until recently. XXXX XXXX XXXX 's REFUSAL to Consider Modifying my Mortgage Loan to a Traditional AFFORDABLE 30 Year Fixed loan has put me & my Family in an Adverse Financial Position where I am now forced to struggle BEYOND My means, defaulting on certain credit cards & forced to becoming late with XXXX, Car Payments & other Obligations. Now more recently Also decaying my credit rating from a 25 Year Consistent EXCELLENT Score ( Over XXXX ) to a Current POOR XXXX Rating. Throughout this entire ordeal, My Monthly Mortgage with escrow has JUMPED from {$1900.00} to {$3900.00}. ( Over 7 % Monthly Interest Loan ) I was told by an Ocwen Representative that when the loan changes in XXXX XXXX expect Increasing Interest with Principal & Escrow Due. My Loan can Increase ADDING an additional {$1800.00} Per Month over & above my Current Monthly due payment of {$3900.00}. I had always considered myself a law abiding Tax Paying model citizen always paying bills & obligations on time & living within my means. This experience has left me feeling disenfranchised with a common sense solution being dangled in front of me as a carrot. I would embrace any assistance which would shed light of this challenge to a decision maker at XXXX XXXX XXXX XXXX help resolve it toward amicable solution.
Company Response:
State: NY
Zip: 108XX
Submitted Via: Web
Date Sent: 2015-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: approximately XXXX years ago my home loan was sold to OCWEN by Indy Mac Bank during the time the loan was transitioning from a fixed rate to an adjustable rate. My payments at the time with Indy Mac was {$2500.00} until the agreement was to change XX/XX/XXXX ( adjustable rate based on current interest rate ). OCWEN was suppose to mail me new payment schedule XXXX days prior to XX/XX/XXXX which they did n't. I mailed a mortgage check on XX/XX/XXXX for the normal amount which they received and cashed. I was called a few weeks later from an OCWEN rep inquiring why my payment was n't made? after several min of arguing she admitted they received my check cashed it and was holding it in another account because the amount sent was " too much ''. The new amount for XX/XX/XXXX was {$1900.00}. I paid this amount for the entire year with NO issues, calls correspondence from OCWEN. prior to XX/XX/XXXX I waited for the supposed " XXXX day letter '' letting me know what my new payment schedule was because I knew the current interest rate was lower than prior year. The notification never came and I mailed a payment of {$1900.00} as normal and the same issue arose again. Phone call after phone call from different reps asking why my payment was n't made? similar to last time a rep finally admitted they received my check XX/XX/XXXX as normal however it was n't the right amount and they were holding it? per my XXXX Bank the check was cashed. The rep I was speaking to told me my new payment schedule was {$2600.00} which was curious because the interest rate had lowered. I contested this and I was transferred to an escalation manager XXXX XXXX ID # XXXX who took my information and confirmed I was current on my account, no delinquency noted and the previous rep was WRONG with his calculations. He assured me he would research this and would contact me in XXXX business days with a specific time he was calling. He called the very next day and told me " OCWEN made a mistake, your new rates as of XX/XX/XXXX is {$1.00}, XXXX '' " The {$1.00}, XXXX being held would be applied to XXXX 's payment obligation and the overage would be applied to principal balance ''. He assured me the phone calls would stop and if they continued to contact him via email : XXXXXXXXXXXX. The harassing phone calls continued relentlessly from OCWEN reps claiming I have n't made my payments and when I explained to them XXXX XXXX the escalation manager took care of your mistake they would not except that as an answer. The would not transfer me to him they would only email him on my behalf to have him call me at which time he has not called me. I emailed XXXX XXXX on dates XX/XX/XXXX and XX/XX/XXXX explaining my situation and asking for help to no avail. I try to call the only number provided however it is answered by a voice mail when prompted to my account states " they have received my payment of {$1900.00} on XX/XX/XXXX and my new rate is {$1500.00} as of XX/XX/XXXX ''. When prompted to a live person its a call center in XXXX and the reps state the same thing " this situation was escalated to Manager XXXX XXXX and he is investigating the matter and will get back to you ''. They always transfer to another escalation manager who immediately states I owe them {$2600.00} a month and also agree my new rate is {$1500.00} which is frustrating and confusing. They also agree that my account has never been delinquent and I have never missed a payment however the harassing calls continue. Each new manager assures me they will email XXXX XXXX to call me which he does not. On XX/XX/XXXX I a received certified letter from OCWEN stating I am in default and they are moving to foreclose on my property if I do not respond in XXXX days by phone call ( same XXXX number that goes to an XXXX call center ) or written form. I received a new payment invoice for XXXX payment which now states my new payment is {$1100.00} which now contradicts everything.
Company Response:
State: CA
Zip: 92336
Submitted Via: Web
Date Sent: 2015-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No