Date Received: 2015-10-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am being wrongfully foreclosed on by Ocwen. They agreed to a short sale on XXXX/XXXX/2015 but OCWEN sent me the notice of trustee sale without giving me a notice of default. My Realtor XXXX XXXX XXXX has submitted several offers that OCWEN has not bothered to fully examine before declining nor they have not performed an interior BPO on the home to establish the value. They refuse to postpone the trustee sale which is scheduled on XXXX/XXXX/2015 even though I have no where to go, they have also refused to give me a moving incentive because they stated that I did not qualify BUT they never stated why I did not qualify.
Company Response:
State: CA
Zip: 93552
Submitted Via: Web
Date Sent: 2015-10-24
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I order a mortgage payoff from Ocwen because the payoff is needed to obtain a reverse mortgage for me and my wife so we would lose our home. However when I got the payoff back from Ocwen they added my principal reduction amount of {$42000.00} back to my loan as part of my payoff. I was told that this would not happen because it was forgiven and now they are going back on their road.
Company Response:
State: FL
Zip: 33441
Submitted Via: Web
Date Sent: 2015-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I got behind on my mortgage payments in XXXX 2015 because my mortgage company, Ocwen, raised my payment about {$500.00}. We were paying our own taxes of XXXX per year and Ocwen decided they would pay them. They wanted to escrow {$3000.00}, consequently we could not afford our payments. I asked for an escrow audit and beginning XXXX XXXX, the payment was reduced. We can afford our payments now, but we are {$5000.00}. in arrears. Ocwen suggested we complete a HARP application, which I did. I was assigned a relationship counselor, who failed to show for 4 straight appointments. When I asked for another counselor, Ocwen told me that was not possible. Ocwen kept asking for documents that I had already submitted. This has been dragging on for 3 months. They will not accept our XX/XX/XXXX payment because of the amount in arrears. We are getting farther and farther behind. We would like to modify our loan from 20 years to 30 years, and change our payment date, because my husband does not get his social security until the XXXX Wed of each month. Ocwen has failed to respond to our calls. Their only response is " Can you pay {$6000.00}. today? We have lived in our house for almost XXXX years and do not want a foreclosure. I would also like to change mortgage companies. We 've had several different companies, but Ocwen is the only one we 've ever had trouble with.
Company Response:
State: TX
Zip: 77090
Submitted Via: Web
Date Sent: 2015-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: This is a complaint related to case number XXXX. In an action that can easily be described as " retaliatory, '' Ocwen Loan servicing , LLC has provided me with yet another incorrect statement for my second mortgage. Ocwen has admitted its mistake in disbursing two payments to the insurance company, XXXX XXXX. On Saturday, XXXX XXXX, I finally received the refund check for the overpayment. I mailed the check to Ocwen on XXXX XXXX. My XX/XX/XXXX statement indicates that Ocwen refused to apply my XX/XX/XXXX {$300.00} payment, which is greater than the typical amount due ( principle + interest ), and continues to demand I pay additional escrow fees in order to compensate for Ocwen 's admitted mistake. I received a letter dated XXXX XXXX from the Office of the Ombudsman ( XXXX XXXX ) that partially addressed the items outlined in my previous complaint, but did not resolve the basic problem caused by Ocwen 's ineptitude. I consider this retaliatory act on Ocwen 's part to be entirely unacceptable.
Company Response:
State: CT
Zip: 060XX
Submitted Via: Web
Date Sent: 2015-10-25
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I am refinancing with a mortgage company. The new mortgage company has been trying for weeks to get Ocwen Mortgage Servicer to send them the payoff quotes so they can finish the refinance. Calling Ocwen is an absolute nightmare. They outsource their call center XXXX. I escalated it to several managers who all told me I would have the payoff quote within 24 hours. I requested it 4 or 5 times and they always say 24 hours but never send it. Now my refinance interest rate lock is expiring and the lender is charging rate lock extension fees as well as they are not able to even close the loan because ocwen is not cooperating with sending the payoff quote ( a very simple request ). It is an absolute nightmare calling this company, and how they are still in business is beyond me. They have cost me time, money, and heartache, stress etc trying to just a simple payoff. Instead they play games, they request the same things over and over again, and driven me absolutely crazy trying to deal with them. Please pleas prosecute and get this company shut down. they slogan is " helping homeowners '' which is absolute garbage because I do n't think they have helped me XXXX time, even with something as simple as getting the payoff request so we can finish my refinance.
Company Response:
State: CA
Zip: 95682
Submitted Via: Web
Date Sent: 2015-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage servicer is in violation of our mortgage agreement and the Homeowners Protection Act of 1998. I need to know how to report this violation of federal law ( i.e. which agency is responsible for enforcement ).
Company Response:
State: GA
Zip: 317XX
Submitted Via: Web
Date Sent: 2015-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-23
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: Since XXXX 2013 that is win Ocwen mortgage co. took over my account from IndyMac bank.ocwen hasnot reported my payments to the credit bureau. they told me that I needed to refiance my mortgage
Company Response:
State: NH
Zip: 03038
Submitted Via: Web
Date Sent: 2015-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am an exhausted victim of ongoing deception by Ocwen Loan Servicing LLC and the firm presenting themselves as debt collectors on Ocwen 's behalf and claiming to be of counsel. Please advise me on how to hold them accountable for engaging in the following deceptive acts in violation of the consumer protection laws of the Commonwealth of Virginia as well as specific sections of the FDCPA, the CFPB, and the USC : Failure to timely and accurately apply payments to my account Providing false and misleading information regarding the status of my account Providing false and misleading information in response to a complaint Failure to provide accurate and timely information regarding loss mitigation services Failure to properly calculate my eligibility for a HAMP Tier 2 loan modification program Improperly denying loan modification relief after HUD Counselor determined me to be eligible Providing false and misleading reasons for denial of loan modification Using false and misleading documents as part of the foreclosure process ( ie. affidavit, assignment ) Providing confidential information to a third partyIn addition, please provide me with several references who may be able to conduct an audit of my account with Ocwen Loan Servicing LLC and someone with the authority to review my financial statements for lawful consideration of a HAMP Tier 2 Modification. Thank you in advance.
Company Response:
State: VA
Zip: 22902
Submitted Via: Web
Date Sent: 2015-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-22
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I lost my job in 2012. I was denied unemployment and was unable to pay bills. I was able to borrow money for a time to pay my mortgage. As a result I got behind on my payments. When I could make a payment the mortgage company would not accept it as it did not cover the entire amount owed. However, they cashed the checks and retained the money but did not apply it to my account. I applied to the State of Michigan for help and when I was approved they contacted the mortgage company for amount owed and paid them. I was told by my rep from the mortgage company I would receive the cashed funds back as I was now caught up. I never received the funds and when I inquired with the mortgage company 's research department, as I was advised too, I was told the funds were used for additional cost. There should not have been any additional cost as the State of Michigan paid them.
Company Response:
State: MI
Zip: 48433
Submitted Via: Web
Date Sent: 2015-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Our Home Equity Line of Credit ( HELOC ) account being serviced by Ocwen provided for interest-only payments for 10 years with the full balance due at maturity ( after 10 years ) on XXXX/XXXX/2015. I first contacted Ocwen in XX/XX/2015, before our HELOC was matured, to ask about loan modification. The representative sent me a package with a cover letter dated XXXX/XXXX/2015 that said to return the completed package by XXXX/XXXX/2015, which was after our HELOC 's maturity date ( copy of cover letter enclosed ). At no time did the representative tell me that I needed to submit the completed package before my loan 's maturity date. Had she done so, or if the cover letter had stated that fact, I would have made sure that the package was returned before XXXX/XXXX/2015. I had faxed the loan modification application package, including all the supporting income and employment documentation for me and my husband to Ocwen as requested, but ultimately our request was denied. The reason for denial was noted as, " Your loan has already reached its original maturity date. " I have had many conversations with Ocwen since my initial call to them in XX/XX/2015. I am supposed to have an assigned relationship manager, and when I speak with him, at least he knows my history. However, he often is not available, and I have to speak with someone else. Every time I speak with someone other than my relationship manager, I have to explain everything from the very beginning as to what has transpired in connection with our HELOC loan account. So frustrating! Additionally, the various Ocwen representatives that I spoke with often gave me conflicting information, so it has been very difficult to determine whether I am getting the " straight story '' or not. Among other things, I was first told to continue to make the interest-only payments ( my automatic loan payment stopped as of my loan 's maturity date, which I did n't realize at first since I only reconcile my checking account balance every few months ). Then when I made the past due interest-only payment, which totaled {$360.00}, the money was returned to me. Even worse, after the payment was returned to me, I received a Notice of Default, which stated, " Your mortgage payment are past due, which puts you in default of your loan agreement. As of XXXX/XXXX/2015, you owe the following : '' and then it listed " Principal and Interest '' in the amount of {$360.00} and " Late Charges '' of {$8.00}, along with a " TOTAL DUE '' amount of {$360.00}. It went on to say, " On or before XXXX/XXXX/2015, you must submit payment by XXXX XXXX, Bank Check, Money Order or Certified Funds for the entire total due amount stated above to the appropriate address listed at the bottom of page XXXX of this notices. Any payment ( s ) that become due in the interim must also be included. '' I called Ocwen to ask why the Notice of Default asked for the same amount that they just returned to me ( plus a new late charge ), and he said, " it 's just a form letter ... just ignore that it is asking for that same amount. " Also, during EVERY call I would tell Ocwen that it does not make sense for them not to work with us to modify the loan because due to the value of our home, a sale would possibly be enough to just payoff our first mortgage ( which is current by the way ), but not the HELOC. And, because CA law prohibits Ocwen from pursuing a deficiency balance ( i.e., Section 580d of the California Code of Civil Procedure prohibits a judgment for deficiency against the trustor when the real property collateral has been sold under a power of sale contained in the deed of trust ), Ocwen will get nothing out of the foreclosure. The only thing Ocwen will have done is ruin our previously good credit and make us lose our home. It just does not make any sense. I will attach the full complaint letter that I sent to Ocwen today, which provides additional information.
Company Response:
State: CA
Zip: 93455
Submitted Via: Web
Date Sent: 2015-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No