Date Received: 2016-03-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We filed for chapter XXXX bankruptcy and during this payment plan our GMAC loans were sold to Ocwen. In XXXX 2014, we completed our bankruptcy payment plan which also included an adversary proceeding for our XXXX mortgage with ocwen. After everything was completed and filed with the courts, we received a notification of payoff from Ocwen on the XXXX mortgage and our note stamped paid. Now, we are attempting to close on our house and find out that ocwen did not record the lien release with the county. We have attempted to contact Ocwen 2 times, the title company has attempted 4 times and we do not get any return phone calls or action. We are now facing, not being able to close on our home because of Ocwen.
Company Response:
State: AZ
Zip: 85120
Submitted Via: Web
Date Sent: 2016-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My Husband and I are currently delinquent on our mortgage due a to long term financial hardship. Our Loan is serviced by Ocwen. We will soon have the ability to bring our mortgage payments current. We have made several requests to Ocwen to provide exact amount required to bring our loan current. Ocwen continues to provide conflicting amounts via telephone representatives and written correspondence sent to us. The amount Ocwen provide to our Attorney and local court overseeing foreclosure is also conflicting in reference to the total amount needed to cure the delinquent payments. We have yet to receive an accurate and confirmed amount needed to remain in our home.
Company Response:
State: OH
Zip: 44067
Submitted Via: Web
Date Sent: 2016-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have attempted to get a loan modification from GMAC, nka OCWEN for 4 years. I have sent in XXXX modification packages with over XXXX documents in each one with delivery confirmation, have mailed the documents using delivery confirmation, have faxed them in and have emailed them. Every time they start to process, something is missing on their end. In total, I have faxed over XXXX pages of documents trying to facilitate their processing. Now the servicing agent, OCWEN, has started a foreclosure action, even though there is a modification package on file that is, again, in process. I thought GMAC scammed us all but the real scammer here is OCWEN. They now claim I owe {$74000.00} more than my original amount owed due to late fees, interest, penalties, real estate taxes and home owner 's insurance. I owe more since they have nothing but give me the run around about needing more and more documents. All in an effort to make more money.
Company Response:
State: WI
Zip: 530XX
Submitted Via: Web
Date Sent: 2016-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-03-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: OCWEN claimed I did n't have adequate hazard insurance last year ( XXXX ), although I sent them a copy of my policy. I received another letter saying I did n't have insurance, sent them another copy of policy. Another letter saying they have now purchased insurance and I owe them {$1500.00} from my escrow. I had my insurance company send the policy and they finally corrected the issue and refunded the money to my escrow. Fast-forward to this year ( XXXX ) and the same song and dance is occurring.
Company Response:
State: MN
Zip: 55434
Submitted Via: Web
Date Sent: 2016-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-25
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was discharged in bankruptcy
Consumer Complaint: Received Chapter XXXX Now years later mortgage company is posting on my credit XXXX BalanXX/XX/2016 Account Number XXXX Creditor Name OCWEN/LITTON LOAN SERVIC Industry Type Mortgage Companies Street Address Line XXXX XXXX XXXX XXXX XXXX City XXXX Zip XXXX State TX Amount Delinquent XXXX Payment Status Unknown Creditor Preferred Contact Other Consumer Statement Chapter ce but has effected my score why would they do that Litton Loan co
Company Response:
State: GA
Zip: 30263
Submitted Via: Web
Date Sent: 2016-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage company will not assist me on logging onto my account, to make payments ect. Every time I make a payment I HAVE to call them and make a payment over the phone, which costs {$12.00} additional each month. I am also very concerned that I am being gouged with my homeowners Insurance, once again all I get is the run around. My Loan company is Ocwen.
Company Response:
State: GA
Zip: 30102
Submitted Via: Web
Date Sent: 2016-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-25
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: During the year of 2014 I had a home owned by Ocwen Mortgage Services and who was also the home mortgage provider. But things began to go downhill, I could no longer afford to live in the home so I placed a request for a deed lieu and it was accepted. So I payed my last mortgage and was informed that I has been fully alliviated of my debt and it had been removed off my credit record. But I have recently yet to find out that the home is still on my credit records and is holding me back, I ca n't complete any finacial doings such as : loan consolidation, buying a vehicle or home, etc.
Company Response:
State: TN
Zip: 38305
Submitted Via: Web
Date Sent: 2016-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been trying for over 2 years to get a decent loan modification on my primary residence with my lender OCWEN. They state that I can not qualify for a HAMP loan modification because my investor does not participate in that program. So they stuck me with a 6.0 % loan modification that is XXXX % higher than the market interest rates. I ran my scenario using the XXXX website and it says that I totally qualify for a 3.25 % loan modification. I just want to keep my house and have an affordable payment.
Company Response:
State: CA
Zip: 92677
Submitted Via: Web
Date Sent: 2016-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: To Whom It May Concern, We have been fighting to save our homes for the past four years. It seems like it is a never-ending fight. The way it appears to us is the law is on our side, but the courts and the banks are not and continue to do what they want to do with no regard to the laws. We feel we must take every avenue we can and by doing so we must file this complaint against Ocwen Loan Servicing , LLC, herein referred to as Ocwen. Ocwen has refused to take the mandatory steps required under the Federal Truth in Lending Act, herein referred to as TILA. After a few of years of going back and forth with our servicers ( our loan has been switched quite a few times ) regarding the ownership of our loan, we decided to do some research on our own. During our research, our servicer had switched from another servicer to Ocwen. After sending the previous servicer numerous letters, we had to send Ocwen the same letters and we received just about the same result ... nothing. Ocwen to date has not addressed the Qualified Written Request, herein QWR, that we sent in its entirety. It pretty much ignored some requests and failed to provide other documentation requested. After more research and more frustration, on XXXX XXXX, 2015 we mailed to Ocwen a Notice to Rescind. The Notice of Rescission was mailed on XXXX XXXX, 2015 and received by Ocwen on XXXX XXXX, 2015. Ocwen has failed to take the necessary steps mandated by TILA. Pursuant to TILA, Ocwen should have taken the steps to unwind the transaction and provide us with a reconveyance or file a declaratory action against us within XXXX XXXX XXXX XXXX days after receiving the Notice of Rescission. Ocwen chose not to take any of those mandatory steps. Because Ocwen has failed to comply with the mandatory provisions under XXXX, they have waived any and all defenses to our Notice to Rescind. Once the twenty ( 20 ) day period has passed, the Notice of Rescission is no longer subject to attack. The facts are clear and undisputed. Our loan was rescinded and extinguished by operation of law on XXXX XXXX, 2015. Under TILA and Reg. Z, delivering notification to the person or address to which I have been directed to send payments constitutes delivery to the creditor or assignee. The Office Staff Commentary clearly indicates that a notice to an agent can suffice as notice to the principal. Rescission rights are equally enforceable against original creditors and assignees. As noted by the Official Staff Commentary, the creditor 's interest in the property is " automatically negated regardless of its status and whether or not it was recorded on perfected ''. The security interest is void and of no legal effect irrespective of whether the creditor makes any affirmative response of the notice. Also, strict construction of Reg. Z would indicate that the voiding be considered absolute and not subject to judicial modification. Operation of law is a way in which someone acquires certain rights automatically under the law, without taking individual action or being the subject of a court order. We have filed this complaint because of Ocwen 's clear and blatant disregard for the law. Because the rescission is suppose to be self-enforcing and because the deed of trust and loan are canceled and void by operation of law the date the rescission is mailed, Ocwen has no legal right to attempt to enforce a foreclosure and demand payment. Pursuant to XXXX, once the rescission has been mailed, we are no longer responsible for the debt or any finance charges. By filing this complaint, we are hoping that the CFPB will review this Complaint and take the necessary actions towards Ocwen for their violation of Federal Law and other State Laws.
Company Response:
State: CA
Zip: 91767
Submitted Via: Web
Date Sent: 2016-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have a mortgage with Ocwen, perfect credit history, zero late payments. About 1.5 years ago I received two threatening and harassing phone calls from Ocwen. They claimed my home loan was XXXX delinquent and demanded I pay it. I had no idea what they were talking about but was very concerned. When I called Ocwen to inquire about the phone calls, as usual no one spoke English, no one knew what I was talking about. They guaranteed me that my loan was in good standing and sent me a letter stating so. Months later I received a letter from Ocwen stating that they are now servicing an old line of credit which I had with XXXX and wanted to settle with me. Some history ; in 2007 when the real estate market imploded I suffered some credit issues but moved into a studio, rented out my luxury beach apartment and paid off every debt in ful., and managed to modify my loan. XXXX was the only creditor at the time, which refused to work with me on interest rates and or monthly payments. I was advised to not pay them any longer and pay off the loan when I sold the property, or settle with them at a later date. Fast forward, to the negotiations between Ocwen and myself, I made them a cash offer, everything I had in my savings at the time, and or I would pay the debt off in full when I sold the property in the XXXX. They claimed to consider my offer and would let me know. They did not consider my offer, nor did they let me know. Instead my own mortgage company, with whom I have perfect credit wrote the debt off without my approval, or without notifying me. I received a letter in the mail-no phone call or further negotiations, even though I had promised to pay it off in full. Later I received a XXXX, for which I have paid taxes, for which the debt has been fully re-conveyed but Ocwen is reporting me to all credit reporting agencies as an open delinquent account. Not only have they ruined my credit but I know very well they received bail out money from the US government, and they received MI on my debt with XXXX. So why would they ever want, or be inspired to " settle/negotiate '' with me the little tax payer? Ocwen is well known for being the worst offender in unfair lending practices, offshore files where no one knows what they 're doing or can speak English, they 're also the highest fined lending institution in the XXXX. They sold me out for XXXX, even though I had offered to pay it in full. I would like this fully researched and a complaint filed against them. This is a conflict of interest, why are they allowed to buy bad debts and XXXX their own mortgagees. Now the credit which I sacrificed for, moved out of my home to pay off all of my debt within two years, and refinanced my home -- -has been rendered un-creditworthy by my own lender which shows me XXXX current. Not only that but this blemish on my credit has impeded the sale/XXXX Exchange of my property in XXXX XXXX. Please help! This is the most unfair, unjust situation. How do we know that the loan they bought from XXXX was even applicable to being serviced by Ocwen. I 'd like that verified and my credit cleaned up, I want this debt off of my credit ASAP. Thank you for your consideration.
Company Response:
State: CA
Zip: 939XX
Submitted Via: Web
Date Sent: 2016-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes