Date Received: 2016-10-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: The XXXX moved our family from XXXX to XXXX XXXX of XXXX. We had purchased a home there in XXXX right before the housing market went down the toilet so we owed more than the house was worth. I got in touch with the VA program that would cover the difference in the short sale price and what we owed. The house has been on the market since XXXX XXXX. We did n't get an offer until XXXX XXXX. The offer and the VA would have covered everything we owed. Ocwen kept delaying and asking to resubmit info we already sent and then asked the buyer to pay more even though the realtor sent comparative listings proving that 's all the home was worth and they would be getting all their money. At that time we were not yet behind on any payments to them. The buyer walked because he was tired of waiting and did n't want to pay more. In XXXX we were no longer able to pay both that mortgage and our rent here and had already run up our credit cards. Another offer was submitted in XXXX for less than the first offer. After again much delay and multiple resubmissions of the same documents and sending me on a wild goose chase for a document they said I needed that turned out did n't exist and all they needed was a blank piece of paper ; they finally approved it. However the deadline they gave for the buyers to get the inspection and all their paperwork done scared them off because they did n't think they could get it all in and would then lose the inspection money. During this time they assigned me a relationship manager but I only spoke with them once ; all the other appointments were a different person calling every time. I called 5 times in one day trying to locate the nonexistent document and got disconnected the first 4 times and then finally getting transferred only to find out he needs us to fax him a blank piece of paper. No apology or anything in fact he blamed my realtor and said I should have been happy to even get to speak with a short sale person because they only talk to the realtor, not normal people. I repeatedly asked why the first offer got denied and the second offer for less got approved and got multiple answers from I do n't know to we do n't make the decision here to some ridiculous math formula that said they only approved over {$110000.00} which neither offer was. Two more offers were submitted in XXXX and again I had to resubmit their XXXX something page packet listing every penny we spend and sending a copy of every check from work and a letter from work giving my pay dates and my taxes again from XXXX that I already sent twice. They kept telling my realtor and I that they never got the taxes and pay stubs uploaded to XXXX and the disclosure statement had the wrong names on it. My realtor sent me a copy showing the correct names and that Ocwen was pulling up the statement from the last offer with the old buyers name on it. I sent everything to my realtor again and she uploaded everything together in a new document. That was XXXX XXXX. This morning ( XXXX XXXX ) my relationship manager called me and said they still do n't have any of the documents. I kept saying my realtor sent them again 10 days ago and he just kept saying no send them again we do n't have them. I kept insisting they do and he told me to stop repeating the same thing and I told him he keeps repeating that they do n't have them so I 'm repeating you do, what else do you want me to say? Finally I asked for a supervisor and he said he would transfer me to a short sale person because they can see if the documents got uploaded and he does n't have access to that. I asked him why he keeps telling me they do n't have them if he does n't even have access to see if they do? He said he 's just going off his notes. He transferred me and the short sale guy said everything was there. I 'm so frustrated and angry and our credit is ruined and I just want this nightmare to end.
Company Response:
State: TX
Zip: 79938
Submitted Via: Web
Date Sent: 2016-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-23
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We have subpoena records from Ocwen Loan co for all their internal emails BC I did a deposition for a whistle blower case out of Texas and they are not responding to my lawyers request ... we are now in active foreclosure pending a sale date BC of this place they are not responding BC the particular email we subpoena has them laughing and joking and making fun of us..this place is ruining families lives and you just keep letting them
Company Response:
State: OH
Zip: 45044
Submitted Via: Web
Date Sent: 2016-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My tax returns have been audited by the IRS four times in the past seven years due to Ocwen Loan Servicing 's ineptitude in reporting my mortgage interest paid. Ocwen simply does not report my share of the property taxes and/or mortgage interest paid annually ; however, they do report my husband 's share, which is half. In every case, I submit a copy of our XXXX which clearly states my name as the payer/borrower and the amount of mortgage interest paid. Ocwen Loan Servicing consistently fails to report my share of the mortgage interest, and in XXXX cases, real estate taxes paid, to the IRS. This is not my first complaint to the CFPB regarding Ocwen ( CFPB File No. XXXX : treatment of Escrow payments ), but is the first of this nature. I left a voice mail message for XXXX XXXX, CEO of Ocwen, at XXXX due to my utter frustration with this entirely inept company. I can not understand how XXXX XXXX can continue to operate this company with such blatant disregard for simple math. My prior complaint with CFPB regarding the same company is still outstanding, as Ocwen does not seem to know how to apply an escrow payment to offset an increase in monthly mortgage payments. My frustrations are many ; my immediate frustration is my fourth IRS audit in XXXX years simply due to Ocwen 's blatant discrimination toward female co-mortgagees. It is disgusting. I anticipate subsequent IRS audit notifications and requisite responses due to the trigger that Ocwen is causing. This is unacceptable. The most recent IRS notification is for the year XX/XX/XXXX. That means I should expect another notice for XX/XX/XXXX, and again for XX/XX/XXXX once I file my returns. I am frustrated to the point of wanting to pay off my mortgage just to be rid of Ocwen, or force a transfer of servicing to another, competent servicer. The time spent in resolving so many issues over so many years is time I will never get back, nor will be compensated for. The escrow issue is still outstanding, and Ocwen is unable to explain how an overpayment to escrow does n't affect an increase to our monthly payment. Again, Ocwen, WHERE IS THE MONEY GOING??? Why are n't you reporting me as a co-borrower, co-payor to the IRS?
Company Response:
State: VA
Zip: 22182
Submitted Via: Web
Date Sent: 2016-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Since XX/XX/2016 I started a short sale process on an investment home I mortgaged through Ocwen Mortgage that 's also serviced by one their subsidiaries. I started the process early because my tenant notified me she decided not to renew her lease when it expired XX/XX/2016. Two days after the property was nationally listed, I received a decent offer from a national residential investor called XXXX XXXX. Incidentally, XXXX is a well-known enterprise within mortgagee/short sale circles. I was ecstatic. Moreover, I 'm almost certain Ocwen 's legal department is aware that XXXX is an established, stable, reputable corporate enterprise that has scattered offices throughout the US. Not to create a problem for my assigned Ocwen Short Sale Negotiator ( he 's great at what he does ) but I have issue with Ocwen 's short salel department demanding original signatures by XXXX XXXX members named on their articles of association. Such a request is XXXX near impossible to get from any higher echelon members in an expansive, regionalized corporation. Would it not be more efficient for everyone if Ocwen 's legal department would request actual signatures ( as opposed to e-signatures ) on " master '' document that could be renewed on a periodic basis and distributed to their negotiators to expedite this cumbersome, stressful process? It seems reasonable. Also, each week my negotiator requests new or updated documents to further delay the sale. Because of Ocwen 's inefficiencies and through no fault of my own, my house will soon go into foreclosure despite the fact that I have a buyer! The entire experience has been insane. Please help.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-22
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: As of XX/XX/XXXX my home loan was transferred by the XXXX XXXX XXXX to Ocwen. XXXX told me that I had to make my loan payment of {$3600.00} early prior to the transfer. They said that Ocwen would be notified and that the advance payment would be applied to my first payment with Ocwen. This did not happen. The transfer was botched and Ocwen insisted on requiring an escrow account for my loan even though in 30 years of making loan payments there had been no escrow requirement. Because of the extra amounts that they demanded for the escrow, they have claimed that my loan was paid late and was insufficient. I have written to CFPB about this and you were successful in limiting some of the penalties inflicted by Ocwen although they still maintain {$350.00} in late payment fees. I would like to have this carry-forward charge removed. I would also like to remove the credit dings ( two late payment indications ) -- - XXXX by XXXX and XXXX by Ocwen for XX/XX/XXXX and XX/XX/XXXX. I have no late payments on my home mortgage record for over 30 years, and no late payments on any of numerous credit cards -- -only these two late payments inflicted by XXXX XXXX XXXX and Ocwen which occurred because of this loan sale that I did not request. I have referenced this matter in case number XXXX and case number XXXX. Those have more background for this long standing big bank misbehavior. Thankyou for helping. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX
Company Response:
State: WA
Zip: 98498
Submitted Via: Web
Date Sent: 2016-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-22
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: I am still awiting answers to my past letters. Today a Statement has come by mail stating I have a modification plan. I have not sent any documents, I have not signed any docment requesting any modification of what?
Company Response:
State: CA
Zip: 90019
Submitted Via: Web
Date Sent: 2016-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I was faithfully paying my mortgage payment from the time OCWEN Loan Servicing issued my Loan Modification approved last XXXX XXXX, 2013. No missed mortgage payments from that date. OCWEN 's practices of Debt Collections, are not serviced accordance to the financing law and practices. OCWEN forced borrowers like me pay more than my usual monthly mortgage payments. I am requesting to bring back my monthly mortgage payment from {$1.00}, XXXX as I usually paid. Evidence payment copies attached from OCWEN as proof bringing from {$1600.00} a month from my usual XXXX a month. I am asking OCWEN to credit to my principal Loan for the extra of {$480.00} from the time they loan Modified last XXXX XXXX, 2013 up to the present for extra escrow charges and adjust my mortgage payment back down accordingly. I will enclose the copy of the final Loan Modification signed and notarized. I have applied HAMP Program including my rights for Federal Housing Affordable Loan Modification and I want to seek my rights for remedies available at law such recouping the government Loan Modification benefits and incentives.
Company Response:
State: TX
Zip: 78504
Submitted Via: Web
Date Sent: 2016-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-20
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Subject : Regarding Loan Number XXXX Ocwen Loan Servicing, I just received a notice that my monthly payment will increase to {$2100.00} on XXXX XXXX that is a whopping 117.05 % increase in my monthly payment!!! this loan was not originated but Ocwen but IndyMac Bank which was shut down then the loan servicing was transferred to Ocwen. the dishonest loan officer at IndyMac Bank inflated and falsified my income to qualify for the loan. it was my understanding from the loan officer that the interest only payment is 10 years but my payment could only go up 7.5 % after that. I am XXXX yrs old and have lived in my home for 26 years. I was recently laid off my job and looking. My only income is SS and a small pension. I might need a loan modification to continue if I can not find work. How can you help me? Sincerely XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Loan XXXX
Company Response:
State: CA
Zip: 90601
Submitted Via: Web
Date Sent: 2016-10-20
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-20
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I owned a home that Litton Loan was the mortgager in XXXX when I settled the debt. Ocwen Loan Servicing who bought Litton Loan has been reporting that I had a loan with them that was settled in XXXX and was 120 days past due at that time. This is an excerpt from my XXXX Credit Report... XXXX Account name OCWEN LOAN SERVICING XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX XXXX Address identification number XXXX Account number XXXX .... Type Mortgage Terms 30 Years On record until XXXX XXXX Recent balance Not reported Credit limit or origi- nal amount {$120000.00} High balance $ 0 Monthly payment Date opened XXXX Date of status XXXX First reported XXXX Responsibility Individual Status Paid in settlement. Comment Account paid in full for less than full balance ________________________________ I have dispute the validity of this reporting with the credit bureau but they have said it was verified as correct by Ocwen. I have been calling and corresponding with Ocwen for the last several months, requesting that the provide documentation via original loan documents, settlement statement, payment history, etc. However, when I call they are unable to verify that I or this loan exists in their records. I have provided per their request full name of borrower ( myself ), property address, original loan number ( Litton Loan ), social security number and my current contact information, as well as a copy my credit report showing their reporting. I have provided this via phone, US mail and email yet they insist there is no record of me or this loan.
Company Response:
State: TX
Zip: 75013
Submitted Via: Web
Date Sent: 2016-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-21
Issue: Settlement process and costs
Subissue:
Consumer Complaint: Husband and Wife owned their home. XX/XX/XXXX, wife passed away. At that time husband believed that the balance on his mortgage loan had been paid down to approximately {$30000.00}. Not more than a few weeks after his wife passed away husband noticed that XXXX XXXX XXXX, XXXX was drawing money from his bank account. After being stonewalled by various XXXX representatives, husband discovered after going through some of his wife 's old mail that XXXX was claiming his deceased wife took out a loan for approximately {$80000.00} and XXXX claimed a mortgage on his Home for that amount. Any corresponding loan that his wife entered into does not bear his signature ; accordingly, any mortgage that XXXX placed on his Home was also forged and therefore void ab initio under Michigan law. Over a period of 7 months immediately following his wife 's death, husband continuously sent letters to XXXX indicating : that his wife had passed away and therefore XXXX should stop sending documents addressed to her ; He had no knowledge of the alleged loan ; He had never authorized the Mortgage on his Home ; and Demanded XXXX to remove the Mortgage at once. Effective XX/XX/XXXX XXXX XXXX XXXX became the Loan Servicer. U.S Bank is the assignor of the Note and Mortgage. Husband sued U.S Bank. and XXXX XXXX XXXX to discharge the Mortgage. Husband and U.S. Bank entered into a Settlement Agreement, U.S. Bank failed to live up to its end of the bargain, and the Court dismissed the case. U.S. Bank has failed to take any actions to resolve the dispute. Husband continues to maintain that the mortgage is forged and therefore invalid. However, on XX/XX/XXXX, with full knowledge that the mortgage is defective, XXXX XXXX XXXX, through XXXX XXXX published a Notice of Foreclosure Sale By Advertisement, with a sale scheduled for XX/XX/XXXX - this sale is unlawful.
Company Response:
State: MI
Zip: 49503
Submitted Via: Web
Date Sent: 2016-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No