Date Received: 2016-11-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have attempted to reach out to OCWEN and work with them on a modification due to being unemployed for close to 7 months. The mortgage company has giving me a difficult time and the run around and has not given me an answer as of yet. I have filled out and sent in the paperwork on numerous occasions due to them indicating that they had not received the paperwork. A few months back they shared with me that I could have filled out the information via online, so I did and they still indicated that they had not received it. So, it was recently faxed to them per their request. And, they refuse to accept a payment or any form of payment.
Company Response:
State: MO
Zip: 64015
Submitted Via: Web
Date Sent: 2016-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Prior to our involvement on this file, the borrowers sought a loan modification XX/XX/XXXX. The modification trial planned payments were unaffordable and the modification was denied. After nearly two years of mediation with no success, the borrowers came to us to facilitate a successful short sale. Since we have begun working on this file XX/XX/XXXX, Ocwen has scheduled XXXX foreclosure sale dates and cancelled each of them. The offer was sent in XXXX/XXXX/XXXX and Ocwen confirmed receipt. Following this confirmation, Ocwen then denied having the package on file XX/XX/XXXX insisting that we were wrong. We resent the package again on XXXX/XXXX/XXXX. We were told multiple times XX/XX/XXXX and XX/XX/XXXX that the file was still in loan modification and they were working on getting it denied. On XXXX/XXXX/XXXX, we were told that the documents were under review for short sale by XXXX XXXX. Three days later on, XXXX/XXXX/XXXX, we were told that the file was not in Short Sale Review and was instead still in Loan Modification review. The representative at Ocwen told us to have the co-borrower sign a Quit Claim Deed for the property and that they would continue the modification review without her information. The recorded Quit Claim Deed was sent into Ocwen on XXXX/XXXX/XXXX. The file was escalated on XXXX/XXXX/XXXX and was with the underwriting team with no new documents requested at that time. The third foreclosure sale date was put on hold and Ocwen was processing the file without the co-borrower 's financials the following day, XXXX/XXXX/XXXX. However, on XXXX/XXXX/XXXX, Ocwen demanded the financials again and let us know that the file was in review for Loan Modification - again. The Request for Mortgage Assistance was sent in several times, each time requesting short sale and acknowledging the vacant status of the home. While we respect the policy of the FHA reviewing for loan modification, we see no point in continuing the process for several more months when the seller has attested to its vacant status. The vacant status has also been verified via the BPO report. The submission of retention denial letters, a removal of a borrower from the title, and the vacancy status of the home should all warrant automatic denial of the loan modification.
Company Response:
State: IL
Zip: 62269
Submitted Via: Web
Date Sent: 2016-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: This loan reached it 's 10 year maturity date in XXXX 2016. The account balance has been at zero for over 2 years. I have been requesting that OCWEN file a deed of reconveyance for over 6 months. They now claim that i must wait another XXXX9 weeks while they perform a " chain of title '' research through a third party agency. Totally unacceptable. They have moved me to an " escalation manager '' who is totally useless.
Company Response:
State: CA
Zip: 92109
Submitted Via: Web
Date Sent: 2016-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: This is a follow up to CFPB Claim # XXXX in which Ocwen says : ",,,, the investor of the account prior to receiving the payoff amount was XXXX. XXXX XXXX. However, Ocwen was servicing the account prior to the account 's payoff ; therefore, all inquiries should be directed to our office. It is important to note that the ownership of an account may change from time to time and in many cases will not be the original investor of the loan or remain the same throughout the life of a loan. '' My request was for Ocwen to ask his investor how is it possible that if XXXX XXXX obtained the assignment in XXXX ( per their documents which by the way has forged signatures ), assigns the loan in XXXX to XXXX XXXX XXXX who keeps it until XXXX but XXXX never clears the assignment ( per XXXX assignment issued by The XXXX XXXX XXXX issued in XXXX - copy previously attached ). XXXX XXXX XXXX submitted a XXXX to the shares against this unit in XXXX XXXX. It is clear that 2 parties were claiming ownership of the loan against my unit. Is n't this fraud? The fact that there was no XXXX continuation is irrelevant since Ocwen 's client - XXXX XXXX never cleared the original assignment. Therefore, I suggest that Ocwen obtain clarification from his investors. The mere fact that XXXX XXXX retained an assignment which remains unclear, and being that Ocwen was the servicer of the loan until its payoff in XXXX, gives Ocwen the obligation to file a XXXX. Based on Ocwen 's response which included a statement indicating that they have 'found ' a XXXX filed XXXX and their continued claims that they had filed a document with the county, indicates to me that they agree with my request above. However, they failed to note that the XXXX they found and enclosed, belonged to apartment XXXX ( It was not a typo. I owned XXXX units up until XXXX - XXXX and XXXX in the same building. I sold XXXX in XXXX ) Ocwen served the loan against apartment XXXX. Furthermore, how is that Ocwen does n't know what they filed. Very difficult to comprehend that the whole Ocwen team is this incompetent. Therefore, the recorded document they attached DOES NOT FULFILL OCWEN 'S OBLIGATION TO ACKNOWLEDGE THAT THE ACCOUNT IS PAID IN FULL NOR SUCH RECORDING MAKES IT A MATTER OF PUBLIC RECORD THAT OCWEN NO LONGER CLAIMS ANY INTEREST IN THE ABOVE PROPERTY WITH RESPECT TO THIS ACCOUNT as they indicate since it reflects incorrect address and makes reference to the file against a different unit/shares. Ocwen further stated on the previous response : " As previously advised, XXXX XXXX is an owner 's corporation/property management company. The XXXX and XXXX XXXX, previously provided to you, completed between XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX, which has XXXX Park 's name listed as an investor. '' It is unclear to me, what the role of XXXX XXXX is on my loan. Ocwen stated : " XXXX as an owner 's corporation/property management company and then further states that XXXX XXXX is listed as an investor '' - -- which one is it and does that mean that there was a third investor on my loan??? why? and how come none of this was disclosed. What are they getting for being part of the loan to which they did n't contribute a dime to, I want to know.
Company Response:
State: NJ
Zip: 07110
Submitted Via: Web
Date Sent: 2016-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Our mortgage was bought out by Ocwen in XXXX it has been nothing but trouble, from over drafting our account by taken out XXXX bi weekly payments within 7 days to us receiving XXXX XXXXXXXXXXXX each for returned checks and payments from credit cards, vehicle payments as well as utilities. When I lost my job in XXXX we wanted to apply for a loan modification which of course they recommended as well as visiting XXXX of their credit counselors which we did. Our rate was XXXX at the time and morg was XXXX at time, now almost 4 years later at XXXX XXXX for our morg. and that in a loan mod. Not only did our rate stay same our morg went up about XXXX. We STILL owe 30 years on our home that we purchased in XXXX Hmmm you do that math. Now they are stating that im XXXX behind in morg and they are requesting that money by XXXX XXXX XXXX or they will foreclose on our home. I have documents and bank statements showing all payments made since our loan mod.. I have contacted a XXXX Team which our helping us get a true loan mod at correct rate XXXX ( well i hope ) which is costing me XXXX. There is no way at this point that we can get away from Ocwen due to them reporting to credit companies. Im at a lost with this company. They will get you out of home pay a hefty fine back to you, but then turn around sell your home and do the same to next owners ( or should i say renters ) I wish there was something we could do to keep our home that we worked so hard to get. They tacked so many fees on end of our morg Im not even sure if that is legal?
Company Response:
State: NJ
Zip: 083XX
Submitted Via: Web
Date Sent: 2016-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-20
Issue: Settlement process and costs
Subissue:
Consumer Complaint: Ocwen Loan Servicing charged me over {$4000.00} in annual fees by placing forced homeowner insurance policies knowing my XXXX Mortgage loan is paid in full. Recently Ocwen was forced to settle its forced place insurance class action lawsuit. in XXXX Ocwen was able to receive court judgment by using fraud documents to rescind my XXXX Option One Mortgage, and my XXXX XXXX XXXX full reconveyance. Since the fraud judgment was granted I been requesting my XXXX XXXX and XXXX XXXX XXXX statements from Ocwen several times because I was unable to locate my account numbers to get the records, Ocwen always denied my request. Recently Ocwen 's outside counsel, XXXX, agreed to release my bank statements because he knows the statues of limitations has expired and that I will be unable to gather the bank evidence that my loan is paid off. Also, I was recently notified by officials that a insurance policy paid off the pretender lender made up loan in full years ago. Ocwen has committing years of fraud looking for free homes from victims to rip off to gain its wealth. I demand the consumer financial protection bureau involve the DOJ and the FBI into my matter. I need help defending myself again Ocwen criminals. Recently, XXXX XXXX, XXXX, I requested all of my payment history from ocwens counsel XXXX, from XXXX to recent, as of today I still have not received the payments history, including all fees, and all the years of forced placed homeowner policies. I believe Ocwen knows it 's companies a fraud and if they released the information that I 'm entitled to would cause the fraud company harm because they would be caught ripping me off. ///
Company Response:
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2016-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: OWCEN made an error on my XXXX XXXX, 2016 and XXXX XXXX, 2016 account statements claiming I made an underpayment for the XXXX XXXX, 2016 and XXXX XXXX, 2016 payment due dates, when in fact I overpaid each monthly payment. The XXXX XXXX, 2016 statement stated that I am to make a {$570.00} payment by XXXX XXXX, 2016. I used OCWEN 's automatic payment system and instructed the OCWEN payment system to initiate a payment from my Bank Checking Account the sum of {$650.00} on XXXX XXXX, 2016 which did occur. However, the XXXX XXXX, 2016 OCWEN statement says that it applied an amount of the {$650.00} that was less than the required payment of {$570.00} and that I have underpaid my mortgage obligation by displaying " Prior Payment Shortage '', even though the balance of the payment was applied to principal. The XXXX XXXX, 2016 statement stated that I am to make a {$570.00} payment by XXXX XXXX, 2016. The auto payment amount that occurred on XXXX XXXX, 2016 was {$650.00}, however, the XXXX XXXX, 2016 statement says that I underpaid again and did not meet my obligation, even though the sum of the payment applied to the obligation and the excess principal payment exceeded the required monthly payment. I requested on XXXX XXXX, 2016 that OCWEN issue a corrected statement for both XXXX XXXX, 2016 and XXXX XXXX, 2016 but OCWEN 's representative ( I have the representative 's name and OCWEN Id number ) has refused to do so. The fact that my HELOC statement incorrectly shows on two occasions that I have underpaid by stating " PRIOR PAYMENT SHORTAGE '' will affect my credit rating. The above situation is apparently is a Payment Processing malfunction and I would suspect less knowledgeable Debtors would be unable to identify the error on OCWEN 's part and have their credit ratings unduly damaged.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-18
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortage loan with XXXX was sold to Ocwen. When I have made my payments past the due date. I include the late fee with the payment. However, Ocwen does not correctly apply the late payment and my account continously shows late charges. I have called their company on several occasions to request this be corrected as it has hindered my efforts of trying to refinance my home. Creditors constanly see these late charges that I have paid an they mis-apporiate the payment so these late charges continue. I can not get any assistance when I contact thier company.
Company Response:
State: GA
Zip: 30294
Submitted Via: Web
Date Sent: 2016-11-18
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-16
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I started working with Ocwen to help the seller XXXX XXXX XXXX XXXX XXXX XXXX loan number XXXX, I submitted the complete package with offer on XXXX/XXXX/16 ( including XXXX short sale package ) Ocwen asked for a estimated closing statement XXXX different times with XXXX different changes to it, after which they responded back stating they wanted a bigger offer, in the amount of XXXX I asked the buyer if he would consider rising his offer, he did to XXXX due the fact that 's what the appraisal came in at, and as contractors bid of XXXX for repairs, the appraisal and contractors bid was submitted to Ocwen they said they did n't have enough time to review the documents sent to them, and was going to sale the property, The property is not worth what Ocwen is asking, as the appraisal states, that 's not including the amount of repairs that need to be done to the property in order to get it back in shape, nothing has been done to the property for years, and you can tell when you walk into the property. Ocwen has feet dragging their feet on this, each time they changed the estimated closing took them XXXX to 15 days to get back with me, and we have jumped though all the loops they wanted without any corporation from Ocwen. I would like to know if there is anything you can do to help us with this. I had to have legal stop, stop the sale so I would be able to wait for ocwen to reply to the paperwork that I submitted to them. I do n't know what else to do, I am trying to keep a foreclosure off our clients record, and Ocwen Dose n't seem to want to work with us, I do n't know why we have done everything they asked us to do and more, We have another sale date of XXXX XXXX 2016
Company Response:
State: CA
Zip: 92821
Submitted Via: Web
Date Sent: 2016-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: OCWEN Mortgage sent me a check recently for overpaying my Escrow. A few months later they tell me I 'm short on my Escrow so they increase my monthly mortgage fees. I have a feeling I 'm not the only one they did this too. Is this illegal? XXXX
Company Response:
State: PA
Zip: 19130
Submitted Via: Web
Date Sent: 2016-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No