Date Received: 2017-04-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Ocwen Loan Servici ng messed up my escrow account and increased my payment from approx. {$600.00} per month to over {$1100.00}. This caused me, as a single mother of XXXX minor children, to go into foreclosure. I repeatedly filled out the RMA loan modification requests ; more than 10 times in fact. Finally, after literally years of sending the RMAs over and over again and begging them constantly for a loan modification, Ocwen finally sent me a loan modification titled " Home Affordable Modification Agreement ''. T he modification was incorrect in the amount owed, it said I owed {$130000.00}, when in fact I owed approximately {$93000.00} . ( th e original loan amount was {$77000.00} and I had paid on it for years prior to Ocwen 's mess up with my escrow account ) Even though the amount they claimed I owed was wrong, I accepted it anyway to save our family home. I accepted it, but asked them to correct the balloon payment that was attached to the modification agreement at the end. The balloon payment at the end should have been {$38000.00}, not {$93000.00}. I explained to Ocwen over and over again to please look at their modification agreement and then look at their attached balloon payment. It was simple math on the modification document and the balloon payment attached to the modification agreement was wrong. I begged them to just fix their error and told them repeatedly we would accept the modification agreement ( even though it was tens of thousands more than I owed ) with the balloon payment fixed to reflect the actual modification document it was attached to, i.e., {$38000.00} balloon payment at the end, not {$93000.00}. I have had to pay attorneys to fight the foreclosure for years, I have paid forensic auditors to show Ocwen I did n't owe what they claimed, etc. I was willing to pay way more than I owed them if they would just fix the balloon payment. This is almost hard to believe that this is not purposeful fraud on Ocwen 's part. Obviously, we all see in the media the multiple times your office, the CFPB, and XXXX XXXX XXXX XXXX 's Office of Mortgage Settlement Oversight has fined Ocwen for this exact kind of false and deceptive trade practices. Please, please please help me before Ocwen causes us to lose our family home. I am a struggling single Mom. Our home is all I have. Thank you.
Company Response:
State: FL
Zip: 32750
Submitted Via: Web
Date Sent: 2017-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: O ur Loan wa s transferred t o OCWEN several years ago for serving, and since that time, we have encountered numerous issues and concerns. Most recently, we have been current in our payments for 24 months, and our XXXX XXXX , XXXX statement came as quite an unpleasant shock. The statement demanded our regular monthly paymen t ( {$4700.00} ) plus an additional {$12000.00} for a n item simply referred to as a " short payment. '' We have consistently paid the amounts as demanded in each monthly statement, and this charge was certainly unexpected. We relied on the amounts as stated in the previous invoices as we recently decided to put our home on the market in the upcoming months. I calle d OCWEN immediately upon my receipt of the XXXX statement, and was told that the charge was a result of a miscalculation on their part that allegedly began several years ago and just came to light recently. I requested a full amortization of the loan amount to substantiate this added charge, and was provide a form letter that basically stated that they reviewed our file and the charge is, in fact, " valid ''. I was advised that severa l XXXX home owners would be receiving similar letters as they just discovered this massive miscalculation. I am not in any position to pay {$17000.00} by XXXX XXXX , XXXX , as demanded on the statement. When I spoke to the OCWEN about this, they mentioned that I could pay this off at any time. I have no idea why I am being charged this amount, have been given no support, other than their calculation was made in error. I relied on their figures, and planned on putting the home on the market, but now that they claim I owe additional funds, I am unable to do this. I feel I am entitled not only to have this charge removed from my account immediately, but am also entitled to punitive damages for infliction of emotional distress. For back ground, in XXXX , we were experiencing financial difficulty due to medical issues with our son. We applied for a modification of the loan, and were not only denied without full explan ation, OCWEN then demanded we pay the taxes and insurance in escrow, increasing our monthly bill by nearly {$2000.00}, within XXXX 30 day period. Thereafter, we were charged excessive fees for property inspections which they claimed took place up to 3 times a week, sometimes twice in a day. ( they said they were drive b ys to ensure we still resided in the home ) I made a complaint, and these were eventually removed, but the modification denial was never explained. We have now been current on this loan for at least 24 months. Ocwen in sists we owe this additional amount, and refuses to provide support or justification beyond their assertion that the amount is " VALID. I am now prohibited from selling my home because the buyer would not be able to obtain a release of mortgage unless I pay the amount they are demanding. This is unfair, and I 'm hoping you are able to look in to it, especially as it appears it will be effecting many many more homeowners.
Company Response:
State: NY
Zip: 145XX
Submitted Via: Web
Date Sent: 2017-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This is a complaint regarding Ocwen Loan Number : XXXX . Property address : XXXX XXXX XXXX XXXX XXXX NJ XXXX Been having issues with my loan mortgage service company, Last XXXX XXXX wrote Ocwen say going to the home up for sale, But its still under water because of my mortgage modification over increased what I originally paid for the home, So they suggested I do a new loan modification, and it was much more than I was paying now with even high balloon payment, And I was put on a trial loan modification they failed to look at my income and my monthly expenses as Im now making less money, This new loan modification was more than half my monthly income. So I than say no I do not want the new loan modification because I can not afford to pay more, So than me and my wife decided lets see what options Ocwen has for us, So I call Ocwen fully qualified off shore representative relationship XXXX , I asked what Options does Ocewn provided to liquidate the property I can no longer afford? certified relationship XXXX advised You can do a short sale or a Deed in XXXX where you can get $ XXXX {$12000.00}, So we ok thanks give us time to think about this. So what we did was lower our home price to see if we get any bites or sale and save our credit, Nothing happened, So at this point I said ok lets call back Ocwen confirm we can get $ XXXX {$12000.00} and apply for the Deed in Lieu, at least this way I can pay the {$7000.00} on the air conditioner and central heating system and have money to move. So I told this sounds good a least I can walk away with some funds for moving cost a rental and pay off other expenses and the {$7000.00} on the air conditioner and central heating system I have on the house, So I processed had them start the process of the Deed in Lieu, and they asked me for some information and if and how long was married, Gave then the info so they could validate house title was free and clear. But On XX/XX/XXXX received a call from XXXX XXXX our specialized HRD Escalation Agent for our account advised we would only get nothing or maybe up-to just {$3000.00} as relocation incentive with Deed in Lieu option. However this is not what their XXXX representative said to me when I called on XXXX he said Id get the amount of $ XXXX {$12000.00} with deed in lieu, and that is why I went for it in the first place. How can Ocwen tell me XXXX thing and then another? After all been in this home for 12 years now and owe more that I originally paid for it, plus I paid off XXXX equity loans and still owe {$7000.00} on the air conditioner and central heating system. Is there not a human at the end of my loan with any hart or compassion that can see issue I have, only asking Ocewn for the $ XXXX {$12000.00} with deed in lieu to hand over a close to {$530000.00} dollar investment. My original loan/purchase amount was for {$360.00} in XXXX XXXX , On top this we had XXXX equity loans, XXXX with Key bank for about {$30000.00} + equity loan for {$80000.00} with XXXX bank. We settled and had both equity loans payed off clearing title on the house. Until the mortgage modification where new mortgage jumped to {$440000.00}, This new loan also asking me for a balloon payment of {$140000.00} at age XXXX .In addition I had the kitchen updated, new in ground pool installed, and last year an entire new air conditioner and central We have on the market over XXXX because there no room to sell conventionally because reality and closing cost would not be covered we were willing to do the Deed in Lieu option, but was willing to walk away as my income is less and taxes are going up. Even XXXX airlines changed its policy, They will now pay customers up to nearly {$10000.00} to give up seats, I 'm giving up my home XXXX and Ocwen ca n't give me $ XXXX {$12000.00}? In reality should getting more than $ XXXX {$12000.00},. The fact I still owe more on my home than its worth over last 12 years and never refinanced and still have a loan higher than original amount paid makes me feel Ive been renting my home through Ocwen where all the last 12 years of payments on top of hundreds and thousands of home improvements to the home h ave gone in the trash. I 'm giving up my home and Ocwen i s offering nothing.. Now its XXXX , and now I owe Ocwen {$370000.00}, The home could sell today for $ XXXX so Ocwen stands XXXX make a profit. Ye sterday I call A HUD housing counselor gave them the information, They even called Ocwen with me on the phone to see if Ocwen can provide relocation over {$3000.00}., But Ocwen said have to call back Monday. , Today I called Ocwens deed in lieu department, Now again getting conflicting information, Now say if I apply for deed in lieu it will not go in as a settlement, and they will try and ask the investor if they can do better on relocation assistance, This now has me update the Rep from Ocwen states, You should do a short sale and it will go in as settlement and owe nothing? I said they told me a deed in lieu would also go in as a settlement, But rep saying NO, only short sale would .. and would still offer {$3000.00} as relocation incentive. Because of this now not sure what to do afraid if I turn now on short sale now the time falling behind will harm my credit further because of Ocwens conflicting information over the phone. How is Ocwen allowed to overinflate mortgage modifications way past t he home owners income and mess up Home insurance payments I had to pay myself in XXXX as they told me it changed and it homeowners problem to later changing it back to escrow, and steal my funds from XXXX on my Principal forgiveness as I did not receive all may payments, and also XXXX up my credit report saying im 125 days late, if I were would they have not foreclosed?, Try and sell me another over inflated mortgage that would take generations to pay off, and or send me useless letters in the mail, saying nothing .. but XXXX contact Ocwens Customer Care Center at XXXX XXXX XXXX XXXX XXXX or additional information regarding the account ) Tired of the run aroun d, Ocwen should provide us with the $ 10,000- {$12000.00} that was said on the phone the 2 times I called, Now pulling it back calling me today saying that there only offering me and my wife nothi ng or maybe up-to just {$3000.00} as relocation incentive..
Company Response:
State: NJ
Zip: 08831
Submitted Via: Web
Date Sent: 2017-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX of XXXX our home was damaged by superstorm sandy. The home is a duplex and the lower level was on grade and due to flooding has been unrentable and uninhabitable. In addition due to the damage and the state, city and FEMA requirements we have to lift or demolish and rebuild the home. The home is a 2nd home so we were unable to get relief funds from the federal or state government. W e did recieve an insurance disbursement for losted items and replacement cost of sheetrock. We have spent about {$20000.00} on architects and engineers thus far. In XXXX of XXXX we began to contact our Mortgage se rvicer OCWEN to se e what could be done to reduce our mortgage interest rate from 7.875 %. Are request was denied. In XXXX of XXXX we recieved the insurance disbursement of which just over {$15000.00} went directly to OCWEN for property repairs. We contacted OCWEN to get an understanding of to use this money, mainly a procedural question, how many estimates were needed, what the funds could be used for, etc. OCWEN was unable to anwer the questions and each time we call we were confusingly transferred from department to department. To this date we still do not have comfirmation of the insurance money with OCWEN an understanding of how to access the funds and no one has ever called us from OCWEN to follow up on our questions. In addition we have conta cted OCWEN directly by phone and via the website to request loan modification over the last almost 5 years. On the phone we have been transferred or told the request needed to be done online and online all requests have been denied. We have never missed a mortgage payment but due to the condition of the property and the mortgage being underwate r since XXXX we have also been unable to refinance with another bank or to secure a loan to rebuild or renovate the property. We have done everything possible to keep the city from condeming the home so that we do not lose our investment bu t OCWEN has not attempted to help in anyway. We did not want to stop paying the mortgage and damage our credit but the burden is becoming unmanagable. If we sell the property it will be at a tremendous loss. We still have an interest of 7.875 %, we still do not know or have access to the insurance proceeds paid directl y to OCWEN and w e are in danger of losing our home.
Company Response:
State: MD
Zip: 20817
Submitted Via: Web
Date Sent: 2017-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XXXX , after Hurricane XXXX I applied for and granted a forbearance ( Disaster Relief ) by Ocwen. As stated in prior complaints this company is very deceptive, I have been notified by XXXX credit reporting agencies that my payments for the XXXX months for forbearance are now being reported as 90 days late. This has tremendously brought down my XXXX XXXX . I spoke with the Ombudsman from Ocwen who assured me, as well as apologized XXXX times. That my credit would in no way be effected, these payments would go on the end of my loan. However, this is not the case. It has also been reported that they were late payments made in XXXX and XXXX that are not true, Ocwen said these should have been removed in XXXX . Looks like that was another lie. I am suffering from XXXX XXXX and the undue stress of their practices is wearing on me. I think Ocwen needs to understand everyone is not going to stand for their bad practices. I would like this resolved ASAP, as I look for another mortgage company to service my needs.
Company Response:
State: FL
Zip: 32114
Submitted Via: Web
Date Sent: 2017-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Hello CFPB, My name is XXXX XXXX and XXXX XXXX and this is my story/complaint. Late last year in XXXX XXXX XXXX I was offered a permanent loan modification for my mortgage with servicer being Ocwen loan servicing. They ( Ocwen ) failed to communicate with me that the permanent loan modification paperwork was missing a signature on one of the pages. I did not know that the permanent loan paperwork was missing signatures as I thought I had signed all necessary pages. I mailed the permanent loan modification on XXXX XXXX XXXX XXXX I NEVER received any type of communication from Ocwen that a signature was missing for over 2 months. Had I known, I would have signed and sent back immediately. In XXXX , I receive a letter that said I was denied the loan modification and the first payment was sent back to me. All Ocwen had to do was to give me a call or send me a letter stating the problem. I even spoke with a customer service representative and she clearly stated that there were no indication that a letter was mailed or a phone call was made to me to let me know that signature was missing. Not only am I behind on my mortgage now they are not willing to give me any type of loan modification after I had re-submitted for a loan modification. I understand that I failed to signed in the proper place, but the fact that Ocwen NEVER communicated either by phone or by to correct the simple error of not realizing that I had missed sign one of the pages. They had 2 month to communicate this and they did not. I believed they have to be hold accountable to not communicating of the mistake to take action and correct it. Now here I am facing foreclosure for something that could have been taken care of so easily. I have a conventional and now I have lost the opportunity to apply for HAMP. This has caused me great unnecessary stress in which now they are saying that my only option is either short sale or deed in luau. I can afford this property if they give me a loan mod. Your help in this matter is greatly appreciate it. Thank you for your help.
Company Response:
State: PA
Zip: 19140
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Back in XXXX 2016 m y monthly mortgage pa yment with Ocwen Loan Servicing wa s raised to a level that I could no longer affor d ( fr om {$3400.00} to {$3600.00} per month. ) I spoke with the bank about alternatives and they said that I needed to file for a loan modification. However, to even be considered to needed to late on my payments. So I stopped paying for 5 months, and applied for a loan modification. My loan modification was accepted and the monthly payment went from {$3600.00} up to {$4100.00}. I filed an appeal which was denied. This clearly is a payment I can not afford. Loan modifications should be reducing the payment not increasing it!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11050
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen, our mortgage servicing company, ca n't explain why we have XXXX plus fees due on our account. I would like to have a forensic look at our documents over the past 6 years with them. How do I go about getting something like that done.? Kind Regards XXXX XXXX
Company Response:
State: WA
Zip: 980XX
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I had a loan w ith OCWEN. We sold our house and had new financing and we 're going to pay them off. We had a closing date and the payoff amount. Once we closed the loan and they were paid off, about two months later it showed on my credit report that I ha d missed two pa yments to them. Which my title company and I were told not to worry about because they knew of the closing date and we had the exact payoff amount. I have tried to contact them numerous times to get this removed from my credit report and they will not do it.
Company Response:
State: MD
Zip: 21811
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My husband and I started out with a home mortgage with XXXX XXXX in XXXX , then it was sold to XXXX , then to XXXX XXXX XXXX , In XXXX XXXX we got a letter telling us we should send our payments t o OCWEN Loan S ervicing, and we can not send enough money to these people. They are very unprofessional and have ripped us off so many time we have lost thousands of dollars just to stay in our home.We can no longer substain, this as we both are retired, and living on a fixed income. XXXX XXXX , they sent my check back saying not enough funds.We have tried to refinance and they block us every way we go, so please help us or give us some advice as what can be done with our circumstances. Thank You!
Company Response:
State: VA
Zip: 246XX
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No