Date Received: 2017-08-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I recieved an offer from Ocwen Loan servicing to reduce my mortgage payments by {$500.00} a month if I would particpate in a 3 month trial period. I did so and made payments of {$1100.00} on XX/XX/XXXX and again {$1100.00} on XX/XX/XXXX and a final payment of {$1100.00} on XX/XX/XXXX. At the end of the 3 months I was to receive paperwork that would restructure my agreement with Ocwen Loan servicing however, no agreement was received. I had been scammed out of {$3400.00}. I called Ocwen Loan Servicing and related the problem to them and sent the information about the transaction at which time I was told there would be a fraud investigation. When I asked if I should be making my regular mortgage payments I was told to wait until the investigation was completed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 061XX
Submitted Via: Web
Date Sent: 2017-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I attempted to make two payments on XXXX XXXX because three were due. I was informed that if I wanted to do that on XXXX XXXX [ the 89th day ]. They would not accept anything but full payment of three payments on XXXX XXXX. At that time, I also learned that, the payment had increased to almost {$1800.00} per month. I am wondering why I am not being credit any principal on this loan even though I have asked several of the mortgagors ' that have bought this loan from each other several times over the years and NO ONE responds with a straight answer. I get a person that states this is your payment and this is what is due with zero explanation. I tend to believe this is the EXACT type of predatory lending that was the cause of the housing bubble in which the HARP Program was designed to rectify. However, under the current HARP regulations, I do not qualify when if I had previously applied years ago, I would have been take up right away and this would have been refinanced. Because I have diligently fought and scrapped to pay this mortgage I am, seemingly now, penalized for not asking for help earlier. However, this is not my fault for the type of loan that was created and I get zero accountability from any financial officer ; in any company that holds this loan. I wonder how the payment can arbitrarily adjust without notification to me. There are two companies that have vest interest in this home. A home mortgage held by Ocwen and a home equity held by XXXX. Both companies have complaints by me but separate in nature. Ocwen has resisted my attempts to work with them by denying me a loan modification and offered me a payment plan that is affordable. I attempted to catch up my loan with Ocwen and they refused to accept finances from me to bring me away from a default status. I wonder how they can refuse to accept payments and deny me the ability to pay my mortgage but continually compound late fees and interest when they refuse to accept payment. Essentially, forcing a situation into an unrecoverable default status. I thought that, that was illegal to continually compound late fees or interest when refusal to accept funds were illegal. It reminds me of banks that try to repeatedly charge a person returned NSF fees for a single occurrence on an insufficiently funded expense. I thought you were only allowed to get hit with one fee per one occurrence, not multiple fees for one occurrence, yet, I am getting charged fees because they refuse to accept my payments. Ocwen told me I could apply for a loan modification so I did. Then a man called me and told me I did n't qualify for the modification. I explicitly asked him if it was a refinance or some other modification to the loan. He did not explain anything for give me any answer to my question. He just stated that I did n't qualify. He did not tell me what I needed to do to qualify or discuss any options. This whole thing seems like a scam to XXXX me out of my home. I would like straight answers and solutions to help me resolve my issues, not DEAD ENDS and a capital gain for them to foreclose on my home and recover the balance of the loan by selling my house under market value, then for the reality industry to pick it up and resell it for a profit. Sounds like a housing bubble racket that should be covered under the RICO act for racketeering. I guess because it is a decade after banks burned citizens it is OK for them to do it now without repercussion because all the smoke is cleared and no real laws have been passed to help people. Maybe laws that I am aware of. Hence, me contacting your organization to get this BANK to give me straight answers or force them to make my home affordable because it was purchased during a predatory lending period. NOT because the HARP program is being phased out by big business and corporate banking interests. There are people that have been spending their life savings trying to do the right thing, but get burned by the banking industry anyway. I want Ocwen to openly discuss my options and resolve things with straight answers, not people that dodge questions. The second company, XXXX, a home equity loan holder, locks me out of my online account and ca n't pay my note. They jacked my payment from {$130.00} per month to over {$400.00} per month. This company is the third company to take over this home equity loan. I have records that I have paid principal and interest on this loan, but they state that principal has NEVER been paid. How can the third loan holder of this XXXX it up so badly and be out of touch with the original loan. This note was for {$39000.00} and over ten years I have paid ONLY interest? Under and amortization calculator it states at I should have paid at least {$10000.00} principle of by now. This company is saying that it was an interest only loan. However, that is incorrect.
Company Response:
State: WI
Zip: 53105
Submitted Via: Web
Date Sent: 2017-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-14
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Back in XX/XX/XXXXmy husband and I were struggling financially and our house was severely upside down, we filed for a home remodification. We were given a remodification and signed on XX/XX/XXXX. In XXXX of XXXX, my husband and I began divorce proceedings. In XX/XX/XXXX the divorce was final. Per the divorce decree, I was awarded the house and my ex signed off on the house and he was to immediately begin financial payments since he ignored the judges multiple other requests to send alimony and child support. He disappeared and I never received any support of any kind. I fell into a severe hardship. I was behind multiple payments. In XX/XX/XXXX, I contacted the mortgage company and asked them what I needed to do to reinstate my loan and modification. I exressed that I did not want to lose the house and I needed help. I explained that without the modification back in place I would not be able to keep the house as it is so severely upside down without the modification. I worked with a case specialist who gave me instructions on how to reinstate the loan and modification. I work incredibly hard and came up with the money, purchased money orders and sent it overnight delivery. I worked very hard to come back from that devastating hardship. In XX/XX/XXXX I received a XXXX for the full waived amount of the remodification. I claimed this on my tax return. I was under the impression that after requesting help and following what the mortgage company had indicated that everything was ok. Sometime in early XX/XX/XXXXmy ex changed the mailing address with the mortgage company and I stopped receiveng any correspondence. I found out he did this at the end of XXXX. It is now XX/XX/XXXX, I decided that I need to sell the house and move where there are better job opportunities for me to support my XXXX children as I still to this day have never received any financial support from my ex. I found a realtor and the house went up for sale. Someone made an offer and the sale began. A payoff was requested from the mortgage company. There was a massive discrepancy between what I said the payoff is and what the mortgage company is reporting. When looking into this they have basically told me they can do this because they put it in the contract that way. They said it was my tough luck. I worked very hard to reinstate my loan and modification, had that not been an option I would have had to let the house go as it is still upside down. This is unfair that the mortgage company can trick its customers this way. They are robbing me and saying it is my fualt because it was in the fine print for them to do this. This is wrong!
Company Response:
State: AZ
Zip: 864XX
Submitted Via: Web
Date Sent: 2017-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have paid extra on my loan each month. This month my statement says I have an additional balance due of {$6800.00}.
Company Response:
State: VA
Zip: 226XX
Submitted Via: Web
Date Sent: 2017-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-15
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX of XX/XX/XXXXI received XXXX but after XXXX payments the XXXX XXXX XXXX messed up my XXXX XXXX payments because they forgot to update my XXXX XXXX XXXX service plan. I contacted ocwen and explained what happen so we ended up being behind. It took untilXX/XX/XXXX for ocwen to give us a loan modification which was double of what we had on XXXX. So we started paying the loan modification but after XXXX payments we noticed that our payments were n't being applied to our loan it was just sitting there in limbo. They did take about XXXX out of the payments. Then we found out they had started the foreclosure process. I stayed in contact with my contact XXXX XXXX. It took months and they told us to reapply for the modification. Now our fees kept adding up. From a XXXX loan it 's now over XXXX loan .so we gathered our paperwork in may and reapplied. We received a letter saying they received all our paperwork and then it would take XXXX days. The very next day we received a letter that we were denied. But we could appeal. So I gathered all the paperwork within the XXXX days. They said it would be reviewed within a couple of days we were denied because they said it was our XXXX attempt. We did n't want to re apply we wanted out payments to be applied. This could have been rectified last summer. Now I 'm going to send in our XXXX appeal and I 'm sure we will get denied. Also our original loan put my XXXX name on our loan. We bought the house from him. They put him on without any of us knowing including my XXXX. They said that was the only way we could get the loan. So if we could make the payments he would be responsible for it. We never were told andmy XXXX has since XXXX XXXX. And they have taken his name off just recently.also we have an XXXX XXXX out of XXXX XXXX who is now going through XXXX and XXXX XXXX because XXXX are coming to our home and taking pictures of the house and looking at the house. He thinks people are coming to take him back to XXXX. Of course they have posted our home on XXXX. That 's reassuring.
Company Response:
State: MA
Zip: 01906
Submitted Via: Web
Date Sent: 2017-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-09
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: Ocwen Loan servicing LLC hired XXXX XXXX XXXX XXXX with forged documents and sued me in court for a discharged debt reinstated the debt and tried to extort XXXX+ from me. The debt was discharged prior to inception from XXXX XXXX who failed to entered appearance and failed to show. My HAMP was denied by XXXX and while unlicensed in XXXX they put me in another government program. Ocwen tried to reinstate the debt. XX/XX/XXXX. XX/XX/XXXX sent a notice I was in default. The letter did not conform to the requirements of a default nor was the loan accelerated. Instead they spent years pretending to put me in 5 HAMP programs to meet the government Standards and until the lawsuit filled in XX/XX/XXXX they documented on their own ledger the forgery of papers to foreclose, had people watching me outside, break in my unit. KEYS for cash was offered as it is NOT allowed in XXXX to enter a unit without keys. As a property manager i know from XXXX XXXX XXXX XXXX. they forged papers a transfer from XXXX to assign them my home. They have an unrecorded note without recourse they forged and put XXXX XXXX on there as the owner and then stamped in blank with no date payable in blank by XXXX XXXX in XXXX. Now XXXX the trustee of the XXXX XXXX XXXX claims it belongs to them.
Company Response:
State: DC
Zip: 20016
Submitted Via: Web
Date Sent: 2017-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: ocwen loan servicing, llc requested that my home be foreclosed onXX/XX/XXXX. XXXX XXXX XXXX XXXX is using a fraudulent assignment that robo signed. XXXX XXXX is the XXXX for XXXX XXXX XXXX XXXX XXXX this trust has a cut off date for mortgages to be conveyed, and the assignment being used was done after the cutoff date in section 201-of the pooling and servicing agreement.
Company Response:
State: GA
Zip: 30058
Submitted Via: Web
Date Sent: 2017-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Ocwen Loan Servicing has referred my account to foreclosure and the assignment was fraudulently created and signed by robo signers also the cutoff date of the trust had expired when the assignment was created.
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2017-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Im requesting your help to resolve this issue. I received a modification mortgage from Ocwen Mortgage company, XXXX of 2013. Before the modification my mortgage loan was from XXXX XXXX. I have been paying my mortgage on time since the modification. I am in the process of refinancing my car and was told by my bank, XXXX residential is still reporting to XXXX credit company. It looks like I have two loans on the same property. I have mailed them a copy of my credit report and still nothing has happened. I spoke to Ocwen and they see the reporting but always says they will investigate, but still no correction. I have only XXXX loan on this property. They instructed me to upload docuentation showing the credit issue. Everytime I try to upload the information. I always get " error page not found '' notification.
Company Response:
State: MA
Zip: 01609
Submitted Via: Web
Date Sent: 2017-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XXXX XXXX my mother refinanced her home in XXXX XXXX, La for {$96000.00} XXXX XXXX XXXX XXXX XXXX La and GMAC, parent of Homecomings Bank, acted as originators of fraudulent mortgage The initial mortgage application defects were 1 ) unlawful fabrication of declared income statement of mortgagor ; 2 ) unlawful appraisal of property to support inflated loan-to-value claim ; 3 ) a portion of mortgage proceeds were unlawfully applied to origination fees ; 4 ) a portion of mortgage fees were unlawfully rebated to owner as incentive. These defects of unlawful income fabrication and unlawful appraisal were created and committed because without these defects XXXX XXXX would not have fit within the criteria used to quantify a loan of this type. Her ability to repay was glaringly shown to be inadequate for standard legal underwriting practices. 21. Because of this and without a full understanding to her financial, emotional, mental and XXXX granted Peace of Mind the Mortgagor, faced with payments of 95 % of income quickly went into default. The mortgage was restructured by the mortgagee. Among the restructured mortgage application defects were the continued use of 1 ) unlawful fabrication of declared income statement of mortgagor ; 2 ) unlawful appraisal of property to support inflated loan-to-value claim ; 3 ) a portion of mortgage proceeds were applied to origination fees ; 4 ) The growing obligations of the mortgagor were effectively concealed by the mortgagee. By their own admission in foreclosure proceedings the mortgage companies of GMAC, HOMECOMINGS, XXXX XXXX AND XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX have stated the restructuring of this mortgage in this manner was carried out a total of 13 times between from XXXX XXXX until XXXX XXXX when hurricane XXXX hit the XXXX XXXX area of La. My mother XXXX XXXX XXXX, XXXX. Even after her death XXXX has entered into evidence a workout arrangement supposedly signed by mother. My mothers ( who was XXXX and XXXX XXXX from having a XXXX in XXXX XXXX verifiable and correct income was no more than {$1300.00} per month I have bank and social security statements to corroborate this. My mother Never should have qualified for a mortgage that started out with payments of XXXX per month.This was undue hardship that led to a faster and further health deterioration ultimately leading to her having a second XXXX and XXXX in the home. The parties mentioned all have had prior complaints with regards to these matters of Predatory Lending and servicing practices. This loan has ballooned in amount from {$96000.00} to almost {$300000.00} from excessive Lawyer fees escrow charges fraudulent late fees and service fees. Because my mother was placed in a loan that in effect required her to use 95 % of her monthly income to pay she was unable to pay for proper medical care for herself, she could not afford to even feed herself. She found herself becoming more dependent on the public assistance give to her older sister who is diagnosed as XXXX for whom she was the caretaker. I am including one of the workouts so you can see for yourselves that the entities involved did nothing to assist my mother in trying to correct this XXXX of justice and curtail the criminal activities by lowering her payments and bringing it back to the original loan amount of {$96000.00}. Instead they kept calling, sending letters and summons to my mother creating more stress leading to her XXXX XXXX. I have been fighting these entities since XXXX with all their maneuverings inside the courts and the expense I have had to incur including but not limited to money, ( business ) time and overall peace of mind, finally they won a MOS and were given possession of the house in XXXX of XXXX. I had improper service of the decision so I was not afforded a response or appeal, through 2nd District Court in XXXX XXXX or XXXX XXXX ' courtroom. I can only assume this was the intention all along to steal a property from someone who the parties involved knew could not fulfill the terms of a loan that was equivalent to loansharking or extortion.
Company Response:
State: MS
Zip: 393XX
Submitted Via: Web
Date Sent: 2017-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A