Date Received: 2018-08-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In previous CFPB complaints, Ocwen Loan Servicing and their counsel stated ; " unable to respond to your complaint because your complaint involves the same issues raised in pending or prior litigation ''. Now, what agency, company or person has a lawsuit against Ocwen Loan Servicing? What is the state that the lawsuit is pending or had prior litigation in? Are the lawsuits that Ocwen and counsel is mentioning, part of a federal lawsuit? What is/are the case numbers to each lawsuit pending and prior litigation against Ocwen Loan Servicing? NOTE : these questions are NOT part of a pending or prior litigation! This means that Ocwen and counsel will be able to answer these questions unless Ocwen Loan Servicing is hiding fraudulent activity as I stated multiple times in the past!
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-16
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I purchased my condo in XX/XX/XXXX and XXXX XXXX bought my loan from my original lender. Then my loan was sold to Ocwen years later. I did a loan modification with Ocwen when the crash hit. After sending them documentation numerous times over MONTHS, they finally said it was all going through. I was getting a loan modification with principal forgiveness, or so I thought. The modification was done yrs ago and all this time I thought my loan modified according to the forgiveness terms of HAMP. After owning my property 20 years, I sold it this week. At closing I was informed that my loan payoff was $ XXXX+ AFTER 20 years of paying on the loan which began at {$150000.00}. But then came the real bombshell. I was told Ocwen added a {$35000.00} deferred principal balance to my payoff amount. This made my loan payoff at closing OVER THE AMOUNT of my original loan 20 years ago! I WAS MORTIFIED. When I called the Ocwen Ombudsman department to ask about it, I was told that I didnt actually get the [ principal forgiveness ] loan as indicated and what I was told I signed. The reason they gave was that they did not receive all the necessary documents from me! I SENT THEM MULTIPLE TIMES OVER SEVERAL MONTHS! Anyway, I have been the victim of predatory lending and I also believe Ocwen forged or robo-signed my documents. I am a paralegal and I would have NEVER agreed to a {$35000.00} deferred principal balance.. I need help to get my {$35000.00} back that I had to pay at closing this week. I am a single mother and this has been an unbelievably stressful situation. Thank U for any help U can give as I am aware of the suit filed against Ocwen in XX/XX/XXXX and I want to know if my loan can be included in this recovery effort. Thank U in advance for your help in this matter!
Company Response:
State: TX
Zip: 77381
Submitted Via: Web
Date Sent: 2018-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Ocwen Loan Servicing processed my mortgage modification request, and they added my daughter XXXX XXXX XXXX to the deed of trust and the Adjustable note of my home. My daughter lives with me and contributes to the household. Before the mortgage modification my property deed of trust and note was in my name only. The new note is Adjustable Rate Note and it will adjust out every 6 months and will adjust up to 16 % until the mortgage balance balloons out. I feel the current mortgage modification is setting me up to fail on my fixed income. I have resubmitted financials and request for mortgage modification to Ocwen to remove my daughter on the deed and note. I also want a fixed rate mortgage.
Company Response:
State: TN
Zip: 38118
Submitted Via: Web
Date Sent: 2018-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-15
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XX/XX/XXXX, my wife XXXX XXXX and I executed a Loan Modification Agreement with Ocwen Loan Servicing, LLC for mortgage loan # XXXX, property address at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. This was the only loan modification or refinance that I knowingly participated in. We separated in XX/XX/XXXX. I moved out of the home to honor my wifes desire to divorce me. I moved to XXXX County where most of my relatives reside. I am now living with my cousin in XXXX. We are currently undergoing a divorce at XXXX XXXX County Court ( case # XXXX ). We are in the final stages ; our judgment hearing to finalize the divorce and related matters which include custody of our children and the division or award of our community property in XXXX XXXX XXXX financed by Ocwen should be set at any time now. I am awaiting confirmation of the hearing date. Sometime in Spring of XXXX, I started to notice Ocwen loan servicing confirmations in our shared email ( XXXX ) that I rarely check. Any loan refinance or re-modifications that took place after our initial XXXX XXXX XXXX done in XX/XX/XXXX, was fraudulently done without my knowledge or signature. Currently, her parents live there and have lived there since the purchase of the home. Her father is a XXXX Veteran and her mother is XXXX XXXX XXXX, confined to a wheelchair. XXXX and I paid the mortgage for them as her mother is XXXX. Sometime before our separation, XXXX changed mailing addresses of all Ocwen communications to the property address. In one of her loan modification agreements, she listed this address as our primary residence. I no longer had knowledge or access to any information regarding the property. When I logged on to their website, I was not able to access the account as a log on had been created for me using my personal information. She worked at XXXX XXXX located at XXXX XXXX XXXX XXXX # XXXX XXXX XXXX, CA XXXX during most of the loan activity that I was unaware of. She continued to conduct loan activity with Ocwen after our separation. I believe her knowledge and experience in the real estate loan signing process coupled with her familial and friendship associations at XXXX XXXX XXXX enabled her to carry out various loan activities without my knowledge or true signature. XXXX son ( my step- son ) XXXX XXXX has an aunt named XXXX XXXX who also worked at XXXX XXXX XXXX as an Escrow Assistant alongside XXXX who is also a Notary Public ( Commission # XXXX expires XX/XX/XXXX ). In addition, the notary who authorized my fraudulent signature for loan activity post XX/XX/XXXX is XXXX XXXX ( California XXXX # XXXX expires XX/XX/XXXX ). XXXX was her manager at the time of these unauthorized loan signings/activities. Sometime in late XXXX or early XXXX, both XXXX and XXXX were accused of misconduct regarding a mortgage loan matter that XXXX XXXX XXXX serviced. From what XXXX told me, there was no conviction due to the fact that both hers and Marthas notary books were burned in two separate fires leaving no evidence by which they could be found guilty. I do not have the court case number, but the case was heard in XXXX XXXX County Court. All the information about the court case was verbally conveyed to me by XXXX. Ocwen notified me that a Notice of Default was issued in XX/XX/XXXX. I did not and do not plan on seeking options to save this property from foreclosure because I feel Ocwen should retrace their steps with regard to the loan activities that took place without my knowledge. They noted in a response to my initial inquiry that they have not committed fraud. I dont believe they committed fraud, but they are responsible for the internal controls that failed. I was not present for any loan signings or applications submitted to Ocwen after XX/XX/XXXX. Due to Ocwen s oversight, I feel they legally owe me the opportunity to wait for the final decision in our divorce matter before they continue with foreclosure proceedings. Had my signatures, participation and knowledge been verified, this property would not be delinquent. As soon as I found out that XXXX was no longer making payments and that there was activity that I did not authorize, I fulfilled my due diligence and contacted Ocwen immediately. Depending on the decisions made in our divorce judgment hearing, if I am awarded this community property, I demand that Ocwen remove late fees, interest charged or other non-payment penalties from sometime in XXXX to present. I am willing to bring this account current and prevent my former in-laws from being displaced and being homeless. I visited her parents during the week of XX/XX/XXXX. I wanted to check on them and the property. From what had been taking place without my knowledge, I was concerned the property may have been abandoned, as the last payment was made in XX/XX/XXXX in the amount of {$14000.00} approximately. I was aware of this transaction, but the amount taken from our savings and insurance fund is quite different. XXXX told me she needed {$25000.00} to bring the mortgage current. At this point, I am not fully aware of my rights or who truly is responsible for this injustice. Ocwen has the ultimate power and capacity to withhold foreclosure proceedings. I am hopeful that the legal parties of each entity involved will assist in determining the best resolution in this matter. I have evidence of numerous other fraudulent activity conducted without my knowledge or true signature. I have filed Identity Theft complaints with the respective governing or enforcement agencies. In addition, I reported this matter to the State of Nevada Department of Business and Industry who have been unable to assist me further. I recognize some of this fraudulent activity may constitute a civil matter between XXXX and myself. However, before I can attempt to engage in civil litigation against XXXX regarding this Ocwen mortgage loan, the entity or entities involved have a responsibility to address and assess at which point did the mortgage loan process fail thereby allowing fraudulent activity to rampantly occur. I am confident my case is not isolated. Further investigations into the activities of Ocwen and or XXXX XXXX XXXX may expose a much larger impact on innocent consumers who have been wronged and taken advantage of with the aid of companies whose responsibility is to uphold integrity, enforce strict standards & guidelines to protect people such as myself and the XXXX resident confined to a XXXX from fraud. Although XXXX XXXX mother or retired Veteran father are not victims of fraud, they will ultimately pay the highest cost as a result of Ocwen s failure to choose a more difficult approach to running a business and obtaining profit. I am also hopeful that the property will be awarded to me, as I have been honest thus far as compared to XXXX who has committed perjury with regard to omitting the concerned property from court documents. Ocwen refuses to recognize that my rights have been violated. A simple denial to accept responsibility is not enough to warrant the unimaginable tragedy they allowed to happen. I did not expect Ocwen to agree to accepting some responsibility. I am now seeking assistance from the governing agencies to correct this unfortunate situation. I designate my cousin, XXXX XXXX, as my authorized representative. Here is her contact information. Please cc me on all communications. XXXX XXXX XXXX, XXXX, CA XXXX | ( XXXX ) XXXX | XXXX XXXX
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-15
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: On or about XX/XX/XXXX, I disputed and requested a written accounting of my mortgage payment from Ocwen Loan Servicing LLC. I did not receive said request however Ocwen did cause a Notice of Default to be filed against my home. I subsequently had to file Bankruptcy Chapter XXXX, which stayed the foreclosure proceedings, and Ocwen received 5 plus years of mortgage payment. On or about XX/XX/XXXX, Ocwen filed another Notice of Default against my home - claiming at least 10 different alleged amounts of money owed them when I contacted Ocwen to again request written accounting I was told " You're a loser ... you'll get kick out of your house ''. During the last 8 years Ocwen has threatened, harrassed, and has used unlawful tactics ( wrongful foreclosure ) against me to collect wrong amount of monies owed. I currently have a Trustee Sale date scheduled of XX/XX/XXXX
Company Response:
State: CA
Zip: 92692
Submitted Via: Web
Date Sent: 2018-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: During the past two years I have had repeated problems with Ocwen Loan Servicing, LLC regarding accusations of missed or late payments. I am again facing the threat of " Adverse credit reporting '' and " Further collection activities. '' The harassment is unrelenting and comes via frequent ( monthly ) postal mail, and daily telephone calls. When I have talked to Ocwen representatives, my concerns have never been addressed. There have been times when I have made the extra payment just to get them to stop the harrassment. I can not afford to keep making extra payments which seem to never be properly credited to my account. I just did an audit of my bill pay records and I have not missed a single payment. Nevertheless, Ocwen is harassing me about a missed payment in XX/XX/XXXX. I have spoken with legal council, but the first step he wants to take is to have me pay for a forensic audit as well as his fees ... this I can not afford. The original loan was made in XX/XX/XXXX and to date ( 12 years ) the outstanding principal has only decreased by a minuscule amount on what is supposed to be a 15 year loan. Additionally, I am being charged an exorbitant interest rate ( 8.87500 % ) with credit scores in the 750+ range and no record of ever being late with any of my payments. I need immediate relief from the unrelenting harassment that happens every few months when Ocwen arbitrarily accuses me of missing a payment. Please help in whatever way will remedy this situation.
Company Response:
State: AL
Zip: 35405
Submitted Via: Web
Date Sent: 2018-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-15
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: Foreclosure Due to Denial Loan Modification Requests Trustee : : XXXX XXXX, XXXX Trustee for XXXX XXXX XXXX Trust Loan # : : XXXX Current Securitized Mortgage Servicer : : XXXX XXXX XXXX - Loan # XXXX Our current mortgage servicer is ( XXXX ) XXXX XXXX XXXX, as of XX/XX/XXXX as a result of a transfer by our former servicer, XXXX XXXX XXXX. ( Please note : We have had 6 mortgage servicers dating back to XXXX ) on our Non-Agency Securitized Mortgage since originated in XXXX with Option One Mortgage Corporation. Since XXXX, we have been " denied '' participation in all Mortgage Modification Programs on 54 occasions even though our circumstances and financial status deem us eligible. 52 of the denial letters have indicated the reason for denial by all past and present servicers in loan modification denials signed by XXXX XXXX, XXXX Trustee indicating " the loan investor/ Loan owner ( XXXX XXXX Mortgage Pass through Certificate investors and trustees ( XXXX XXXX XXXX ) does not authorize/permit loan modifications '' In our most recent attempt to apply for any/all available loan modifications through XXXX have also not been successful and we have been " verbally '' told that it is due to language in the Pooling & Servicing Agreement ( dated XX/XX/XXXX ) restricting modifications, the PSA is a document that was filed with SEC almost 14 years ago and has never been updated. ( Note : : XXXX XXXX Trust last filed documents with the SEC in XXXX ). XXXX indicated in XX/XX/XXXX that they saw no language in the PSA prohibiting loan modifications on our mortgage, and have repeatedly encouraged us to apply for Mortgage Assistance to save our home of which we complied with completed application submissions on 13 occasions with XXXX our current Loan Servicer. We have had 6 Mortgage Servicers to date and have applied for Mortgage Assistance 56 dating back to XXXX at the continuous encouragement by all Mortgage Servicers. Despite our pleadings for assistance, none of our Servicers to date have complied with our request to contact the investor/loan owner on our behalf for an exception or waiver permitting a 1 x loan modification. We have also made over 47 attempts to XXXX XXXX, XXXX directly for assistance with this matter as they are referred to as the Trustee & Master Servicer of our mortgage which we now understand was a faulty securitization scheme in XXXX.They have indicated that they do not have contact information on the actual investors/loan owner, yet XXXX XXXX , XXXX as trustee and " Master Servicer '' per the XX/XX/XXXX Pooling & Servicing Agreement ( attached (. XXXX XXXX, XXXX Trustee, has indicated that they have no jurisdiction as the trustee to assist us with information that would assist us with our Loan Modification requests. Additionally, there have been a number of Falsified Mortgage assignments on our mortgage by XXXX XXXX, XXXX. Additionally as stated above, please provide response to XXXX outreach attempts to the unidentified investors on ourbehalf requesting a waiver permitting XXXX to modify our loan. We have requested on multiple upon muiltiple occassions for confirmation with supporting documentation including dates of outreach as well as a detailed outcome containing investor response, and to also include outcome of follow up by XXXX to the Trustee and Master Servicer XXXX XXXX, NA in response to our requests for a waiver permitting XXXX to modify our mortgage.Also as requested on multiple occassions, please provide investor contact information as well as XXXX XXXX, NA Trustee & Master Servicer contact information ( including names of individuals at XXXX XXXX ) who responded to XXXX request on our behalf for a waiver to modify our loan, including the dates on which XXXX made these requests. Addfitionally please provide us with a copy of the supporting PSA Language that indicagtes that the servicer is not allowed to modify our mortgage including any language referring to a Waterfall Modification Approach that the servicer is at liberty to use to modify our mortgage. I understand that the PSA language form XXXX referrs to Option One Moretgage as the servicer. I would expect to see a present day PSA that references SPS as the present day servicer. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-15
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: Foreclosure Due to Denial Loan Modification Requests Trustee : : XXXX XXXX, XXXX Trustee for XXXX XXXX XXXX XXXX Loan # : : XXXX Current Securitized Mortgage Servicer : : XXXX XXXX XXXX - Loan # XXXX Our current mortgage servicer is ( XXXX ) XXXX XXXX XXXX, as of XX/XX/XXXX as a result of a transfer by our former servicer, Ocwen Loan Servicing. ( Please note : We have had 6 mortgage servicers dating back to XX/XX/XXXX ) on our Non-Agency Securitized Mortgage since originated in XX/XX/XXXX with XXXX XXXX XXXX XXXX. Since XX/XX/XXXX, we have been " denied '' participation in all Mortgage Modification Programs on 54 occasions even though our circumstances and financial status deem us eligible. 52 of the denial letters have indicated the reason for denial by all past and present servicers in loan modification denials signed by XXXX XXXX, XXXX Trustee indicating " the loan investor/ Loan owner ( XXXX XXXX Mortgage Pass through Certificate investors and trustees ( XXXX XXXX XXXX ) does not authorize/permit loan modifications '' In our most recent attempt to apply for any/all available loan modifications through SPS have also not been successful and we have been " verbally '' told that it is due to language in the Pooling & Servicing Agreement ( dated XX/XX/XXXX ) restricting modifications, the PSA is a document that was filed with SEC almost 14 years ago and has never been updated. ( Note : : XXXX XXXX Trust last filed documents with the SEC in XXXX ). XXXX indicated in XXXX of XXXX that they saw no language in the PSA prohibiting loan modifications on our mortgage, and have repeatedly encouraged us to apply for Mortgage Assistance to save our home of which we complied with completed application submissions on 13 occasions with XXXX our current Loan Servicer. We have had 6 Mortgage Servicers to date and have applied for Mortgage Assistance 56 dating back to XX/XX/XXXX at the continuous encouragement by all Mortgage Servicers. Despite our pleadings for assistance, none of our Servicers to date have complied with our request to contact the investor/loan owner on our behalf for an exception or waiver permitting a 1 x loan modification. We have also made over 47 attempts to XXXX XXXX, XXXX directly for assistance with this matter as they are referred to as the Trustee & Master Servicer of our mortgage which we now understand was a faulty securitization scheme in XX/XX/XXXX.They have indicated that they do not have contact information on the actual investors/loan owner, yet XXXX XXXX , XXXX as trustee and " Master Servicer '' per the XX/XX/XXXX Pooling & Servicing Agreement ( attached (. XXXX XXXX, XXXX Trustee, has indicated that they have no jurisdiction as the trustee to assist us with information that would assist us with our Loan Modification requests. Additionally, there have been a number of Falsified Mortgage assignments on our mortgage by XXXX XXXX, XXXX. Additionally as stated above, please provide response to XXXX outreach attempts to the unidentified investors on ourbehalf requesting a waiver permitting XXXX to modify our loan. We have requested on multiple upon muiltiple occassions for confirmation with supporting documentation including dates of outreach as well as a detailed outcome containing investor response, and to also include outcome of follow up by XXXX to the Trustee and Master Servicer XXXX XXXX, XXXX in response to our requests for a waiver permitting XXXX to modify our mortgage.Also as requested on multiple occassions, please provide investor contact information as well as XXXX XXXX, XXXX Trustee & Master Servicer contact information ( including names of individuals at XXXX XXXX ) who responded to XXXX request on our behalf for a waiver to modify our loan, including the dates on which XXXX made these requests. Addfitionally please provide us with a copy of the supporting PSA Language that indicagtes that the servicer is not allowed to modify our mortgage including any language referring to a Waterfall Modification Approach that the servicer is at liberty to use to modify our mortgage. I understand that the PSA language form XX/XX/XXXX referrs to XXXX XXXX XXXX as the servicer. I would expect to see a present day PSA that references XXXX as the present day servicer. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We had tried to get a modification on our commercial office building. Ocwen dragged the process on for several months. They turned us down with no explanation given. We were charged a Property Evaluation fee on our Statement dated XX/XX/2018 which we paid. We were also charged a " Professional Fee '' of {$51.00} which we've never been charged before. We paid it not realizing it was there. There is also no amount going to principal on the loan. This last statement dated XX/XX/2018 has a Past Due Fee and another Expense Payment Fee/Other Charges of {$100.00} of which we have no idea of what it is since we've never been late. I called Ocwen twice. First, about the two amounts. Second, I called back about there being no principal credited to us. Also the amount of of our principal is going down each month. Is that correct?
Company Response:
State: NM
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We have applied for a loan modification because our income has changed. I submitted all of the documents and then call and they would inform me they need another document. Id send the document requested call back and they would tell me they need another document they didnt inform me of during the last document request. They carry on in this manner until the documents submitted are outdated. I finally received an answer after submitting documents twice and they told me I wasnt eligible for a loan modification because I had the lowest interest rate possible at the time and I wasnt 3 months behind. Since then Ive started the process again and its the same cycle. They say Ocwen is where they help customers but they are not helping me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75077
Submitted Via: Web
Date Sent: 2018-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A