Date Received: 2021-10-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I purchased tickets to attend Imagine Music Festival on XXXX XXXX through See Tickets, which is the company used by XXXX XXXX XXXX to sell their tickets. The festival was supposed to happen XX/XX/XXXX - XXXX. On XX/XX/XXXX, less than 24 hour of showtime, Imagine was forced to cancel due to weather. They claimed they were going to send out information to request refunds or roll tickets over. I called See Tickets to see if I can go ahead and start the refund process. Upon calling, they said they are not receiving phone calls and to visit the website. I decided that I would dispute the charge with Navy Federal after not hearing about how to get a refund on my purchase. Navy Fed issued me a credit and opened a claim. I have explained I have tried to contact the festival and See tickets and I have yet to receive a response. XX/XX/XXXX Navy Federal decided to reverse the temp credit in favor of the company. After I have shown proof that the festival has been cancelled. After I called customer service, I find out that on XX/XX/XXXX, emails from XXXX were sent out to fill out a form for the first round of refunds within a certain time frame. XXXX have given people 5 days to fill out the form. Which isnt enough time for people to receive emails and decide whether or not they wanted to roll over their tickets. I never received an email, apparently a lot of people didnt either and some people had their friends forward the email so they can file for the refund. Since I didnt get the email I missed the date. I thought I was covered anyways because I knew I started a claim. When I found out about the form, I clicked on the link from a poster that had the email sent to them. When you click on the form it takes you to a page that says refund times are now closed and if you need more information, please contact XXXX I tried to email them, but the email did not work. Then I reached out to See Tickets and they said to contact XXXX XXXX has posted 2 different emails and I have yet to hear from the one that actually went through. Also when I called Customer Service Navy Fed. They told me sorry you missed the date, but they said they were never going to send out emails. If thats the case then why did SOME received emails and others didnt? Im trying to understand how Navy Federal got in contact with the company to even reach the decision they did. I have tried to appeal the decision, and I havent heard from anyone since. I have posted my complaint on their page to get some kind of help, and yet they all keep telling me to send them an emessage from the website. I spoke to a live chat and they have told me that it may take up to 6 days, but Im unable to call and get in touch with claims to have an appeal instead of an message thats not going to get seen? XXXX has claimed that there is going to be a second round of refunds, but for now if you didnt make it to the first round your tickets are rolled over. The 2nd round of refunds are when they release the line-up, which isnt going to be until next year. So I have to wait until next year to receive my money? And I may or may not get an email for that 2nd round of refund. I dont understand how Navy fed came up withthtat decision when I cant even reach the company. I feel like the first window for refunds were so small because they were betting people werent going to see it in time so tickets can roll over. This is to ensure their investors that the festival was going to be sold out again. Which its been at 98 % sold out for the entire time. Which isnt true, they market that on the website to create FOMO and to trick companies into investing into them. Also XXXX 2-3 days before the event said Rain Or Shine and they canceled it due to rain. Its just a lot of false advertisement and then on top of that Navy Federal siding with them as if they did a thorough investigation. I have spoken to other people and their banks have sided with them due to the situation. Again XXXX cancelled their event less than 24 hours of showtime. I just want my money bank. Im not attending this festival next year, due to how they handled this situation and Im unsatisfied with how Navy Federal handled my claim.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2021-10-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I SPOKE WITH A REPRESENTIVE AT NAVY FEDERAL CREDIT UNION ACCT XXXX .... REGARDING THE WAY THAT MY ACCOUNT IS BEING REPORTED. I'VE BEEN PAYING IT AND THEY ARE REPORTING IT AS A CHARGE OFF WHICH IS NOT ACCURATE AND NEEDS TO BE CORRECTED OR DELETED FROM MY CREDIT FILE BECAUSE IT'S HURTING MY CREDIT. THEY AGREED THAT IT'S NOT REPORTING CORRECTLY AND TOLD ME TO DISPUTE THE ACCOUNT.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77469
Submitted Via: Web
Date Sent: 2021-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-26
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: PLEASE ADD MY # Telephone : ( XXXX ) XXXX TO MY CREDIT FILE THANKS! FCRA 605B ( 15 U.S.C. 1681c-2 ) ( a ) Block. Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer. ( b ) Notification. A consumer reporting agency shall promptly notify the furnisher of information identified by the consumer under subsection ( a ) of this section ( 1 ) that the information may be a result of identity theft ; ( 2 ) that an identity theft report has been filed ; ( 3 ) that a block has been requested under this section; and ( 4 ) of the effective dates of the block. ( c ) Authority to decline or rescind. ( 1 ) In general. A consumer reporting agency may decline to block, or may rescind any block, of information relating to a consumer under this section, if the consumer reporting agency reasonably determines that ( A ) the information was blocked in error or a block was requested by the consumer in error ; ( B ) the information was blocked, or a block was requested by the consumer, on the basis of a material misrepresentation of fact by the consumer relevant to the request to block ; or ( C ) the consumer obtained possession of goods, services, or money as a result of the blocked transaction or transactions. ( 2 ) Notification to consumer. If a block of information is declined or rescinded under this subsection, the affected consumer shall be notified promptly, in the same manner as consumers are notified of the reinsertion of information under section 1681i ( a ) ( 5 ) ( B ) of this title. ( 3 ) Significance of block. For purposes of this subsection, if a consumer reporting agency rescinds a block, the presence of information in the file of a consumer prior to the blocking of such information is not evidence of whether the consumer knew or should have known that the consumer obtained possession of any goods, services, or money as a result of the block. ( d ) Exception for resellers. ( 1 ) No reseller file. This section shall not apply to a consumer reporting agency, if the consumer reporting agency ( A ) is a reseller ; ( B ) is not, at the time of the request of the consumer under subsection ( a ) of this section, otherwise furnishing or reselling a consumer report concerning the information identified by the consumer ; and ( C ) informs the consumer, by any means, that the consumer may report the identity theft to the Bureau to obtain consumer information regarding identity theft. ( 2 ) Reseller with file. The sole obligation of the consumer reporting agency under this section, with regard to any request of a consumer under this section, shall be to block the consumer report maintained by the consumer reporting agency from any subsequent use, if ( A ) the consumer, in accordance with the provisions of subsection ( a ) of this section, identifies, to a consumer reporting agency, information in the file of the consumer that resulted from identity theft ; and ( B ) the consumer reporting agency is a reseller of the identified information. ( 3 ) Notice. In carrying out its obligation under paragraph ( 2 ), the reseller shall promptly provide a notice to the consumer of the decision to block the file. Such notice shall contain the name, address, and telephone number of each consumer reporting agency from which the consumer information was obtained for resale. ( e ) Exception for verification companies. The provisions of this section do not apply to a check services company, acting as such, which issues authorizations for the purpose of approving or processing negotiable instruments, electronic fund transfers, or similar methods of payments, except that, beginning 4 business days after receipt of information described in paragraphs ( 1 ) through ( 3 ) of subsection ( a ) of this section, a check services company shall not report to a national consumer reporting agency described in section 1681a ( p ) of this title, any information identified in the subject identity theft report as resulting from identity theft. ( f ) Access to blocked information by law enforcement agencies. No provision of this section shall be construed as requiring a consumer reporting agency to prevent a Federal, State, or local law enforcement agency from accessing blocked information in a consumer file to which the agency could otherwise obtain access under this subchapter. 1. The following personal information is incorrect Account Number : CURRENT ADDRESS : XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XXXX. The following personal information is incorrect Account Number : CURRENT ADDRESS : XX/XX/XXXX 3. The following personal information is incorrect Account Number : EMPLOYER : XXXX 4. The following personal information is incorrect Account Number : EMPLOYER : XX/XX/XXXX 5. The following personal information is incorrect Account Number : EMPLOYER : NA 6. The following personal information is incorrect Account Number : EMPLOYER : XX/XX/XXXX 7. The following personal information is incorrect Account Number : PREVIOUS ADDRESS : XXXX XXXX XXXX XXXX, VA XXXX XXXX. Chapter XXXX Bankruptcy Case Number : XXXX Please remove it from my credit report. 9. Identity Theft US SM BUS ADMIN ODA Date of inquiry : XX/XX/XXXX Please remove it from my credit report. 10. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report. 11. Identity Theft XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report. 12. Identity Theft US SM BUS ADMIN ODA Date of inquiry : XX/XX/XXXX Please remove it from my credit report. 13. Identity Theft XXXX XXXX XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report. 14. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report. 15. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report. 16. XXXX XXXX Account Number : XXXX Please remove it from my credit report. 17. XXXX XXXX Account Number : XXXX Please remove it from my credit report. 18. XXXX Account Number : XXXX Please remove it from my credit report. XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23666
Submitted Via: Web
Date Sent: 2021-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-26
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I have a auto account with navy federal in which they sent me billing statements which reflect a positive balance to pay an alleged debt. I owe no such debt and refuse to pay, this is a billing error pursuant to 15 usc 1666 ( b ).
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19104
Submitted Via: Web
Date Sent: 2021-10-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-25
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I spoke with XXXX on XX/XX/XXXX who refused to give me his ID number. He was advised that i refused to pay an alleged debt. He told me the debt is mine because he can see the balance owed/due and the last time it was paid. I advised that i am disputing the alleged. The company updated the status on their website to say this is not an attempt to collect a debt however on XX/XX/XXXX they removed {$390.00} from my checking account without my permission.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 15001
Submitted Via: Web
Date Sent: 2021-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: XX/XX/XXXX I sent Navy Federal Credit Union a letter for Validation of a Alleged debt under the Fair Debt Collection Practices Act, On XX/XX/2021 they received it. The letter Clearly states that Navy federal Credit Union had 30days to validate the account and respond to the account listed on my XXXX account and they failed to respond in the allotted timeframe bearing my signature meaning the original contract. The letter also states that their claim can not and will not be considered if any portion of the form I sent is not returned and completed with all requested documents, they failed to do that as well in accordance to the Fair Debt Collections practices Act within 30 days It is now XX/XX/2021 and Navy Federal sent me a letter with none of the information requested, no documents bearing my signature.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60099
Submitted Via: Web
Date Sent: 2021-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-25
Issue: Communication tactics
Subissue: Used obscene, profane, or other abusive language
Consumer Complaint: My name is XXXX XXXX I am a natural person and a consumer, on Monday, XX/XX/2021 I received a call from XXXX at Navy Federal contacting me alledging I owed a debt. I informed XXXX that was a direct violation of the FDCPA 15 USC 1692 ( a ) ( d ) ( e ). She continued to demand that I owed on a car and loan. I questioned her and politely asked her to define loan. I then asked XXXX what did Navy Federal loan me? Was it credit or USD? She did not answer and continued to raise her voice and demand I pay and make payment. I asked her to stop alledging I owed a debt and that her continuance into violating my consumer rights would result in navy federal being fined for violation of my consumer rights. She continue to verbally assault, and emotionally assasinate me as a consumer and caused grave emotion damage. After then placing me on a extended hold a supervisor by the name of XXXX XXXX chimed in to inform me he was the supervisor and that he was in charge of collections and could call at anytime and point about their accounts I asked XXXX if he was aware of the FDCPA and XXXX responded it did not matter, I then informed XXXX he had no right to alledge I owed a debt. I submitted a remittance payment with Navy Federal on XXXX XXXX, 2021 sent certified mail.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75035
Submitted Via: Web
Date Sent: 2021-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Please see attachments
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94541
Submitted Via: Web
Date Sent: 2021-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I am a consumer and member that have been taken advantage of by Navy Federal Credit Union with their illegal practices of banking policies and procedures. This all started when I noticed I had an overdraft/ insufficient funds on my account. Due to this overdraft/insufficient funds my account was restricted where I was not able to make online deposits as well as barred for 7 years from opening a business account. Most recently NFCU has been transferring from my checking account or savings account to credit cards and loans without my authorization. These unauthorized transfers caused vendors to not get paid and cause me an adverse action by services being cut off or charged fees for insufficient funds. The most recent transaction was a deposit of money order to checking account of {$200.00} and some cents and {$180.00} and some cents were transfered by NFCU without my consent and authorization. This action is going to cause a vendor I made arrangements to pay {$110.00} and some cents to not be paid. Furthermore I was not given proper notice and full disclosure in regards to these accounts. I called NFCU prior to this transfer and I was told that they are allowed to go in my checking and savings account to put towards accounts past due/ owed. This is not right and violations on so many levels. I would like all funds taken to be returned and because of non compliance to federal laws of Truth In Lending Act, Equal Credit Opportunity Act, Electronic Funds Transfer Act, Fair Debt Collection Practices Act, all contracts are null and void.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2021-10-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-23
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I have auto loan took out in Navy Federal for about XXXX on an XXXX XXXX XXXX. The thing is I don't even have an XXXX, I have a XXXX XXXX, but I'm make payments on an XXXX I never got. Could you contact navy federal in get this loan out of my name. I have to pay it because it's on my credit or it's gone affect it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28314
Submitted Via: Web
Date Sent: 2021-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A