Date Received: 2022-11-19
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: My utilization is being reported on my credit report.
Company Response:
State: LA
Zip: 704XX
Submitted Via: Web
Date Sent: 2022-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I opened saving account on XXXX XX/XX/2022 and had an offer from banker telling me that if i deposit {$250000.00} and keep for 90 days i will get bonus {$2000.00} for this new account.NOw it end of november 7 month later and i still do not have this bonus in my account.My personal banker tried to escalate it as he is saying and i still do not have money.I asked for written response from escalaling department and i can not get anything .It seems that Chase bank lied to me and used my money without any benefits to me.This is information of the bank i opened my account and I am private client therte on top of it. Chase bank XXXX XXXX XXXX XXXX XXXX Illinois XXXX My personal banker is XXXX XXXX Branch manager is XXXX XXXX thank you
Company Response:
State: FL
Zip: 34275
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I reached out to Chase 's customer service to obtain my records from them. One lady said I had the wrong department, she transferred me to another department and he said that was the wrong department and hung up on me. I need my bank statements from my account from when I opened to when it closed.
Company Response:
State: VA
Zip: 23454
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX is the servicer on a first lien ( loan XXXX ) for a property located at : XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX. A property which I lost through a foreclosure that was executed on XX/XX/2017 by XXXX who was the second lien holder. The reason why I was not making mortgage payments to the second lender is because I had hired a loan modification company to modify my first and second loans. This company said that first they would help me with the modification of the first loan and that after that was done, they would work on modifying the second loan. They processed the first loan modification and I was fine with the results, next this company asked me to pay them so they could start working on the modification for the second loan, that at that time Chase was the owner of the loan. I paid them to start the process of the second loan modification, later they came back to me and said that Chase was offering me to pay {$8000.00} and that Chase was agreeing to close the loan and show it as settled for less than owed. I was happy with what I thought it was a real offer from chase and gave the {$8000.00} to this loan modification company to send the payment to Chase ( per the loan modification company 's instructions ), they said that they had sent the payment to Chase ( but they didn't ) and that the loan was closed and that I no longer needed to make payments to Chase for the second loan, and that is what I did. But, later I started to receive mortgage bills for the second loan and I went back to the loan modification company and told XXXX XXXX who was the person in charge of my loan modification account, that I was receiving bills from Chase and he said to disregard them that Chase had not updated their systems that it would take a while for the loan to show as closed, and I believed him. Later I received notices from XXXX stating that they were the new owner of the second loan. I took the notices to XXXX XXXX and he said that there was a mistake and that he would take care of it, later I received XXXX notices from XXXX and I also took them to XXXX and he again said that the notices were a mistake and that he was handling the situation, later I went back to his office to check the status on the situation and the office was closed/out of business and he was not answering my phone calls. At the end I contacted XXXX and explained what had happened with the second loan but they didn't care about what I was saying to them and their only response was that I needed to pay over {$100000.00} to bring the account current or that they would FC and since I did not have the money to pay them them, they took my house and with the assistance of XXXX county 's sheriff threw me, my wife, my kids and my XXXX mother in law to the street right before XXXX. Please refer to the link below for additional information on the loan modification scam that I was victim of. XXXX XXXX XXXXXXXX At the time of the foreclosure I was current with my mortgage payments on the first lien but I stopped making the mortgage payments because I had lost the house as a result of the foreclosure. Each month for the last 5 years XXXX has been reporting me to the credit agencies because I am not making the mortgage payments on a house that I don't own. I have contacted XXXX and XXXX numerous times to try to resolve this, but they have never listened to my complaints and continue to destroy my credit and my life. This situation is very stressful and is affecting my XXXX my family, and my financial situation. You are the only hope I have to resolve this matter and I respectfully request your assistance.
Company Response:
State: CA
Zip: 93041
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX XXXX I transferred {$250.00} to my other business bank account and {$750.00} to another recipient from CHASE bank. Neither of us received any money. I called Chase Bank and they launched an investigation and said they would call in XXXX days. Nobody contacted me, I had to call and said call back in a week and it should be refunded. I called back and they said they cant refund my {$1000.00}. I have called 5 times and every one I talked to is making me out to be a liar. I am furious and this is unacceptable! I have been with Chase bank and making a lot of transactions and this is total disrespect. I have been lied to, and given misinformation. They will say contact XXXX, however in their clause they are not liable for any transactions involving your online bank. They are only liable if you transfer money through their app. Pleas help to resolve this issue. Thank you
Company Response:
State: GA
Zip: 30340
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 XXXX ( XXXX XXXX ) sent {$380.00} to a person on XXXX ( XXXX XXXX ) email XXXX ) with the expectation they would transfer XXXX tickets to a concert via XXXX. Instead they kept the money as a scam and never sent the tickets and stopped communication. Upon further investigation this individual scammed multiple people on XXXX with the username XXXX XXXX later changed to XXXX XXXX On XX/XX/2022 within 20 minutes of the initial transaction I contacted Chase Bank who initially assured me that " Chase almost always refunds scammed customers as a measure of fraud protection but please call back in the morning ''. She called Chase again on XX/XX/2022 at approximately XXXX who stated they would look into it and resolve by XX/XX/2022. Chase sent a message on XX/XX/2022 and refused to refund the money. She also contacted XXXX who stated to seek a refund from Chase.
Company Response:
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Money was fradulently taken from my chase account on XX/XX/2022, in the form of ACH and wire transfer on XX/XX/2022 I received a credit of {$5000.00} for the ACH claim, until this date, I still have not received no credit for the wire claims of {$10000.00} and {$5000.00} totaling {$15000.00}, Chase send me a letter stating they approved the claim on XX/XX/XXXX and I will receive a check within 10 day, today is XX/XX/XXXX and I still haven't receive my money back. I called multiple times, had multiple escalation and complaints but I'm still being ignored and no resultion since XX/XX/202XXXX XXXX
Company Response:
State: FL
Zip: 32818
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: 9 unauthorized ACH withdrawals from my account contacting bank : XX/XX/2022 phone call about unauthorized ACH withdrawal XX/XX/2022 phone call about unauthorized ACH withdrawal XX/XX/2022 branch visit about unauthorized ACH withdrawal XX/XX/2022 branch visit about unauthorized ACH withdrawal XX/XX/2022 secure center message about same per info I received from bank I have authorized all transactions. I have requested documents / proof I authorized transactions and bank refused to provide this document on several occasions- in person / at branch and also by secure message
Company Response:
State: CA
Zip: 92562
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Was called by I thought was my bank on someone trying to make a transfer from my account ended up being a scam lost XXXX dollars bank wow not reverse money because it was XXXX the scammer called my wife originally cause we have business account and my personal they took XXXX from business the bank reimburse my business account but not my personal
Company Response:
State: AZ
Zip: 85210
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: I closed my XXXX account in XX/XX/2021. The company said that in XX/XX/2021 they returned my {$990.00} by electronic transfer to my Chase bank account, which is the originator of the fund. However, I have never received it. I contacted XXXX more than 7 times, but can not solve the problem. In our last conversation XXXX weeks ago, XXXX said the money is at Chase bank and asked me to contact Chase bank. However, Chase bank said they did not see it. It is really hard for a customer to be pushed between these XXXX banks.
Company Response:
State: WI
Zip: 53705
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A