Date Received: 2023-01-06
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I traded in some points to receive 2 XXXX gift cards on XX/XX/XXXX. These gift cards were to be sent via email. My confirmation number from Chase was XXXX. It said that a confirmation email would be sent and the cards could take 48 hours or longer to receive. I never received either. I did check my junk folder and there was nothing in it either from Chase. I called to inquire and was told that they would put in a case to research and I would hear back from them. I have not heard a word from Chase. All I want is my XXXX XXXX gift cards. Their customer service representative was not very understanding at all. She said she could not tell me when the research would be completed and to go check my junk/spam mail folder again.
Company Response:
State: MS
Zip: 388XX
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Case # XXXX Regarding : Wire transfer for {$25000.00} on XXXX was a complete scam. XXXX of Events : XXXX XXXX pm Receive a text : XXXX Chase Bank : Are you attempting to make a transfer for the amount {$2000.00}? Yes, No or help? XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX : Thank you for confirmation. A representative will be contacting you shortly. XXXX ID # XXXX Immediately following the text, I received a phone call from the above number XXXX. The person identified himself as XXXX XXXX XXXX. He provided his name ( XXXX ), Badge XXXX He then provided the last XXXX digits of my social security number, checking accounts and balance. He had this information already. He knew my ending balance as of XXXX. Under the impression that this was Chase Prevention, he told me that he would need to do a Wire Transfer Reversal to protect my account. He was afraid that people would continue to take out money by the thousands. Told me that our account would be safe, would now require two-step authorization and So, on XXXX, we did a {$500.00} " reverse wire transfer '' to the following number : XXXX. This he told us was our " XXXX XXXX ''. This was done in my daughters Account ending in XXXX as he knew my checking ( ending in XXXX ) did not have sufficient funds. Number was registered to a XXXX XXXX. I asked who he was, he said head of XXXX XXXX and that the money would be going thru him and sent back to us. All fees waived. Said he would call back tomorrow with the following number : XXXX. Number came up at JP MORGAN CHASE ( I have screenshot ). XXXX Receive a phone call from the number shown. Came up still as JP MORGAN CHASE. Verified my name and acct numbers ( last XXXX ). He knew that my limit today was now {$25000.00} so he asked that we sent that money again to XXXX XXXX XXXX Head of Chase Fraud ). Says he needs the rest of the money for the wire transfer reversal to protect our accounts and future fraud. I transferred {$20000.00} from our savings ( XXXX ) into the CHECKING ACCOUNT ending in XXXX. This is my daughters account which had {$7500.00} in it. He then proceeded to tell me to call this number XXXX to expediate the transfer. Told me to tell them it is an emergency, say it is for a special event, so they approve it quicker. I had my wife give permission under the impression it was Chase. XXXX at XXXXXXXX XXXX When I saw that the wire transfer was pending and it said XXXX XXXX, XXXX XXXX, I realized that this was complete fraud, and I was duped. I immediately called Chase to cancel the wire transfer. Told me to go to local branch to have a better chase. I got to the branch at XXXX XXXX and had my wife on the phone with Chase Fraud to put in a cancel wire transfer request. She answered questions and said we did not know this person, nor did we send more to him ever before. Said it would take XXXX business days. XXXX I had my stepdaughter call and she was told they were denied since my wife gave authorization. ( Under false pretenses ). Said they put in for a wire reversal case. To check Chase app for secure message status. XXXX Called Chase to check status, the first lady was totally not understanding the issue. We were not given any secure message status. Was transferred. XXXX told us that it is still being investigated and we will hear soon. They are attempting to get money back from other bank. Case # XXXX Summary : I was duped out of {$500.00} on XXXX ( from Acct. XXXX ) I was duped out of {$25000.00} on XXXX ( from Acct. XXXX ) Under the false pretense that they were from Chase, and I had to do a wire transfer reversal otherwise money would be lost. The person had all our confidential information including bank numbers, bank balances, social security, address etc. They called again on XX/XX/22 claiming the first guy made a mistake and needed more money. At this point, I hung up. I am really asking for help. This was our life savings. We have been with chase for over a decade. We have a mortgage with CHASE. I am asking, begging for our {$25000.00} minus any fees. The lady from Chase fraud stated that this is the XXXX case she has been dealing with over the last 2 months. I am broken. I am not eating well nor sleeping. I need help. I. I just need some help getting our life savings bank. We were at fault. But Chase also allowed these people access to our accounts and confidential information. I saw that this type of scam was reported a year ago around the country. We never knew about it. I rarely use XXXX. Please help me. We have XXXX kids... I need help and a prayer. Thank you for your time and consideration.
Company Response:
State: FL
Zip: 34772
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I filed a dispute on a purchase made on XX/XX/XXXX for XXXX} as the product does not receive. The dispute was denied due to Chase 's claim merchant providing sufficient tracking information. I filed an appeal and request the tracking information and proof of delivery. On XX/XX/XXXX Chase denied my appeal and favored the merchant without providing the tracking information and proof of delivery chase claims obtained from the merchant.
Company Response:
State: TX
Zip: 77301
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have been trying over and over to have JP Morgan chase to allow me access to my funds that are available as they have restricted my account. They have told me I will need to wait until the time period is up and then they will mail me a cashiers check to have my funds mailed to me which will be about XXXX days from the XXXX of XXXX. My account has a positive balance of {$2200.00} and there are no more pending transactions or negative balances on the account. Ive explained that is all the money I have and no income due to winter months and I need that money to provide for my family and feed them. Even a portion if the available funds would be helpful. I am told left and right no! Or I get different answers from everyone I talk to. Their staff can be rude and misleading.
Company Response:
State: WA
Zip: 99352
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My chase checking account ending in XXXX, was compromised and a fraudulent check was deposited in my name causing me to end up in early warning services. I've sent out a dispute letter to the agency regarding the issue and nothing was resolved. I also filed an identity theft form as this is a serious issue that needs to be fixed asap.
Company Response:
State: NY
Zip: 10033
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Hi I tried to open a credit card with XXXX through Chase on XX/XX/2022. I never heard back from them, no email no letter in the mail - NOTHING. I called them today on XX/XX/XXXX to see what was going on. The first person I spoke with found my application after I gave my social and address ( XXXX XXXX XXXX XXXX VA XXXX ) and said it was not reviewed before 30 days so it was denied. He mentioned something about the holidays, essentially saying they didn't have time to review it and to apply again. I asked why I was not notified and if there was another reason it was denied because I'm not going to run my credit again if the issue is their lack of staff or time to review my perfectly good application. He said there was no other reason listed and since its past 30 days there's nothing he can do. He was not sure why I did not get a letter but said he would pass me on to another department to figure it out. The next person I spoke to took my social and said nothing came up and that I didnt have an application. I said that's not possible because I JUST spoke with someone who found it. She asked me when I applied and I told her XX/XX/2022 so I know it's past 30 days. She said oh that's why it's been denied its too old. And I said I know that, I'm trying to understand why I was not notified sooner after you ran my credit and gave me no chance to answer questions or correct any errors. She put me on hold twice to find out and came back with no answers just repeated that it was past 30 days and that I should reapply. Then she said she would switch me to someone else to find my application. I said that's NOT my issue, we found it the first time, I want to know why I gave them all my info and was rejected and never contacted when they ran out of time. She just kept repeating herself so I hung up and called XXXX who said this was NOT normal behavior and to write them a letter to have the hard inquiry on my credit score removed. I was also told to file a complaint here. That same month I opened up an auto loan with XXXX and there were NO issues, so I can't seem to figure out, aside from them running out of time on their end and not letting me know, why I was rejcted. Since they found and then lost my application while I was on the phone with them and continuously recommended I reapply, I felt this was abnormal and fraudulent which XXXX agreed with.
Company Response:
State: FL
Zip: 34952
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My social security number has been compromised and there have been several accounts opened under my name and social since XX/XX/2022. Theres a Southwest Chase card under my social for which is fraudulent and needs to be removed from my credit report. Someone has been using my name, social and address and Ive been in the hospital since XX/XX/2022.
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a rent relief check in the amount of {$22000.00} into my friends account, and the bank put a hold on her account because of it. But the people who wrote the check said and also sent me proof that the check has been funded on XX/XX/XXXX of 2022. The bank has been holding my money since.
Company Response:
State: CA
Zip: 90201
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Online Scam Victim XXXX XXXX XXXX to the old credit card ending in XXXX. This incident happened XX/XX/2020 but I was not aware of my rights that I could contact CFPB for a resolution until now. I received an e-mail to my previous job 's e-mail address ( XXXX ) from the following e-mail address under his name and email ; XXXX The scammer acted as if he was my boss and his e-mail name was my boss 's name ; XXXX XXXX. In the email it stated that he was in a meeting with the customers and asked me to purchase XXXX XXXX XXXX of {$200.00} denomination, {$200.00} X 4 cards total of {$800.00} immediately so he can share with the customers in the meeting. Then I went to a XXXX XXXX store in a rush and panicked to purchase the cards and made the payment with my credit card. Then he asked me to scratch the back of the cards and send him the codes and I did. I was very frightened and was not aware of what was going on as I had recently started my job. After receiving another e-mail asking for more cards, I realized this was a scam and I had to stop it. I called XXXX to see if they can block the cards but after they checked it, they told me the cards were already used. They suggested reporting this issue on XXXX and deleting all the information/credit cards etc. that's possible as the scammer might have access to them. Because at this point the scammers had my personal identity ( My first name and last name as appears in my e-mails, my e-mail address, and the information of the gift cards that were purchased ) I was in a panic thinking that they would steal my identity and further credit card information so I called Chase and reported the fraud activity, asked for dispute due to fraudulent activity and cancelled my current credit card ( XXXX ) and asked for a new one. I have the receipt from XXXX XXXX and I have the scratched cards ( please see attached ). Then when I called Chase, I was told that my credit card account was closed which I think Chase should be protecting their clients instead of closing their accounts. I work with XXXX XXXX XXXX, XXXX XXXX and XXXX XXXX and they do their best to protect their clients but Chase just closing down my account when I was actually a victim, made me very upset. I was seeking for protection but could not really feel the support from Chase and they did not refund me. To this day, I'm still paying the debt of {$800.00} + interest every month. Here 's the XXXX XXXX numbers that was used ; XXXX XXXX XXXX XXXX Please see the attached documents ; Complaint Referral Form ( Internet Crime Complaint Center ) Gift Cards XXXX XXXX Receipts Letter from Chase I kindly ask you to review this situation and have Chase refund me the {$800.00} transaction + all the interest paid since this incident happened which was made under the influence of scammers and as a scam victim as I was frightened and panicked. I'm an online scam victim and I seek protection from J.P. Morgan Chase & CFPB. Thanks! XXXX XXXX
Company Response:
State: PA
Zip: 19134
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I went the Chase Bank branch located in XXXX XXXX XXXX in XXXX FL and opened an account with the banker. Very nice guy. Helped me do everything about it, I was very well informed. He gave me a few options based on my profile. We did everything and when I got home, literally XXXX minutes later, I called customer service because my online access was suspended. The person told me that my recently opened account was closed based on an investigation. Investigation? How? I never used the account. It was opened for like XXXX minutes. I need an explanation why they decided to close it after they opened. If they don't want me as a customer, why did they open it. So rude!
Company Response:
State: FL
Zip: 33813
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A