Date Received: 2023-01-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I originally purchased a return ticket for a family of XXXX from Oklahoma to XXXX XXXX California at the amount of {$2500.00} XX/XX/2022, but decided to enroute from California via XXXX Georgia, back to Oklahoma. Therefore, changes were made to the ticket on XX/XX/2022. Thus, increased the price to {$3800.00} and I made the total payment as showed on the cart. But the bill ( XXXX ) that I received was different from the authorized amount {$3800.00} on cart when I made payment/checked out. I called the customer service several times to dispute the amount but was told that I have to pay the billed amount ( XXXX ), that was when I decided to council the flight/transaction and as well closed the account, the representative went further to tell me that the ticket I bought is a non-refundable ticket, therefore, it does not matter if I accept it or not, I have to pay the full amount ( XXXX ). I further explained that the underlying factor of my cancelation is due to the fact that the XXXX XXXX systems failed to show/display the billed amount during my payment/check out. I am not responsible or liable for the systems failure. I wouldnt have committed or authorize the payment of ( XXXX ) for any tickets if I had seen the amount during checkout. I have included the proof of Cancellation, and both payment receipts of the original booking amount of ( {$2500.00} ) and the new purchase summary of ( {$3800.00} ). At this juncture, I am not sure why I should be saddled or forced to pay for a ticket that I did not use due to the reasons itemized above.
Company Response:
State: OK
Zip: 73020
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: To whom it may concern, We have a retail store in XXXX Ohio, and we had a client, a XXXX holder, who came into he store, purchased a few expensive items, the store manager, asked him to show his ID so it matches the credit card, and that was what he did, we have the pictures as well as the security cameras, to show proof of proper identification., after a few weeks, we were shown a chargeback on the chase business merchant account, we contacted the bank, chase merchant customer service, they asked to send copy of the screenshots and the receipt along with the customer 's signature, and that was exactly what we did. The merchant sent all the evidence, and they rejected it and took the money awat from us, which definitely is outrageous, as we did everything in our power to make sure we identify the client, we lost super expensive merchandise as well as the money is not in the bank, chase XXXX customer service said to hire an attorney??? We ask for your help, we are puzzled and have no idea who else to turn to, and what to do here. The name of the store is XXXX XXXX XXXX XXXX XXXX XXXX Ohio. Merchant account id # XXXX
Company Response:
State: OH
Zip: 443XX
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/2021 around the XXXX my lost my business checking card I believed at a XXXX XXXX and days later when I went to check my account I noticed that over XXXX charges from different merchants was charged to my account so I contacted Chase fraud department and told them what happened and they did the standard proceedure and credit me the money that was wrongfully charged to my card and said that it was a temporary release until they finalized the XXXX report on the case. Then a couple weeks later they then reversed the charges back onto my checking account without warning causing my account to become over drafted. I want to say at the time of the original amount of the fraud charges totaled up to about {$400.00} dollars and the amount that was credited back to me was only a partial of that like {$290.00}. I then called Chase fraud department back to find out why was my account was in the negative due to them not honoring the complaint and they stated that because the investigation came back determine that it wasn't fraud because the pin number was used at all the merchants I said I didn't use. I said that's impossible because it wasn't me and that no one knows my pin number and the man tried to brush me off the phone and stated the decision was final and there's nothing he could do moving forward. Since then Chase has charged my account several overdraft fees also took {$500.00} of my money that was deposited into my account and closed all of my accounts without notifying me or send me the remainder of my money. I have reached out via telephone and talked to a could of branch managers to rectify the issues and I have gotten no where. I also requested that they do a through investigation proving that if I was the XXXX using the card and that was the reason they reversed the credit then show the camera footage from each individual merchant that they claimed i used my card or at least send me the list of the merchants names that said I used the pin in there store, I got the run around and said that it was not up to them to do so.
Company Response:
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Payments made in XX/XX/2022, XXXX of them, and a payment through credit counseling service and all of them were not applied to the balance of the card.
Company Response:
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I have been getting rejected to lot of checking accounts and not giving me a reason why I shouldnt open an account can you please help me find out why Im unable to open an checking account, please help me so I can open an checking account i just came here to America I dont if I did something wrong or not and I heard about people scamming I dont if someone is been using my information or not.
Company Response:
State: NY
Zip: 10456
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I submitted a complaint against JPMC Bank and received a notice from this agency stating the company let you know it was unable to respond to my complaint due to pending or prior litigation. I recently withdrew my Motion against Chase and I would like for you to move forward with the investigation. Please provide me with laws and statues indicating you are unable to investigate my claim due to pending litigation. I thought you were to investigate criminal activity regardless. Again, I filed a Motion to withdraw the case on XX/XX/2023 and notified the Court and chase of this fact. Please move forward with my complaint. Thank you!
Company Response:
State: GA
Zip: 30039
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: To whom it XXXX concern, On XX/XX/XXXX, XXXX, and XXXX my Chase checking account was hacked via the apps, XXXX XXXX and XXXX. There were XXXX transactions in total that were obviously invalid and not made by me, or any member of my family as I am the only person in possession of my phone at all times. I alerted Chase Bank the following day, as soon as I noticed the fraudulent transactions on my account. XXXX of the obviously false transaction was denied by Chase 's XXXX XXXX. All of the others were allowed to be processed. Chase did launch an investigation into the fraudulent charges and initially agreed to reimburse me for the XXXX transactions via XXXX XXXX which are as follows : XXXX. XX/XX/XXXX - {$200.00} XXXX. XX/XX/XXXX - {$200.00} XXXX. XX/XX/XXXX - {$200.00} XXXX. XX/XX/XXXX - {$100.00} XXXX : {$700.00} On Thursday, XX/XX/XXXX, I received an email from Chase stating that they decided that these false transactions were made by me, and will be reversing my reimbursement on or after XX/XX/XXXX from my Chase Checking account. Not only are these transactions false, but Chase refuses to provide any detailed evidence or information, so that I XXXX pursue the matter further. The XXXX XXXX transactions were made around the same time as the XXXX XXXX transactions and are as follows : XXXX. XX/XX/XXXX - {$220.00} ( this transaction was denied by XXXX ) XXXX. XX/XX/XXXX - {$230.00} ( this transaction was approved by XXXX ) It would seem obvious that anyone looking at these transactions during this time frame could easily see something is off. Especially considering my past history using these app and the recipients of any transactions. I have spent hours on the phone with Chase Customer Service, and they can not provide any answers that make any sense as to why I will have to pay for their business getting hacked. I am a senior citizen on fixed income and this is wreaking havoc on my financial situation. I do not have the funds to cover this reversal of reimbursement, and as such, will only incur more charges when my account is overdrawn. It is concerning that a financial institution can continue to operate in this manner by taking advantage of seniors, and not doing the right thing. This situation leads to more concerns over the security of their internal systems, and I would implore you to take a closer look at these types of scams that innocent, everyday people have no control over when their financial institution will do nothing. Kind regards, Real, Hardworking Person
Company Response:
State: CA
Zip: 93274
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I received a letter from Chase to inform that they are closing my accouts due to " unexpected activity in these ir another Chase account. '' Ive tried at all possibile to find and cure this " enexpected activity '' but I have no answer from Chase of what is it and what documentation they would need from me. As Chase is my only personal and business bank wich I have 5 total credit cards ( 4 personal 1 biz ) its negatively impacting my life and bussines. It`ll also bring a financial hardship as I have to move it all to another institutions impacting in a lot of new hard inquires, time to get credits reinstated and it all.
Company Response:
State: FL
Zip: 32837
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had XXXX $ in funds from my account used in unauthorized transactions. I received an email from chase stating that my debit card had been added to XXXX XXXX on XX/XX/XXXX, then a total of nearly 8 charges ranging from XXXX $ ensued in the following minutes meanwhile I had called the number on the back of my card immediately notifying and thus freezing and disabling my card. The charges all contained names that lead me to believe that they were done in XXXX XXXX, XXXX which I have no connection to and have never been to or purchased anything from. I then filed and waiting on calls for numerous hours which proceeding into me receiving provisional credit and a new card. Then on XXXX I receive an email stating the provisional credit of XXXX $ was being removed on my account on XX/XX/XXXX, an amount that is extremely large. How could my bank see charges totaling XXXX $ to a foreign country and recieve my call while it has happening and still not consider it fraud
Company Response:
State: IL
Zip: 60610
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: on XX/XX/23 XXXX different debits were taken out of my checking account to XXXX. They were sent to XXXX ( XXXX ) for concert tickets. I never received the concert tickets or a refund after asking for it. Also Chase wouldn't reverse the charge even though I was scammed. I reached out to XXXXXXXX XXXX XXXXXXXX wouldn't refund the amount or provide the tickets. I then reached out to XXXX XXXX Chase instructed me to do so. Once on the phone with XXXX I was transferred to their so callled XXXX Department to verify my identity to reicieve thXXXX XXXX XXXX back from XXXX. However, I believe I was transferred outside of XXXX and further scammed. There were multiple charges totaling over {$4000.00} to my bank account. Chase as of XXXX is working on reversing these charges but XXXX not reverse the XXXX charges. I want to file a claim not only on XXXX but with XXXX.
Company Response:
State: OH
Zip: 43230
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A