Date Received: 2023-01-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022, XXXX XXXX XXXX XXXX XXXX initiated an unauthorized wire transfer of 401 ( k ) funds to JP Morgan Chase. The funds were sent to an incorrect and unauthorized account and now JP Morgan Chase claims that they can not find the wire. Both companies are aware of the situation and both companies claim that the other company is at fault. All while the customer ( me ) is trying to track down retirement funds, to no avail. XXXX XXXX XXXX XXXX XXXX has offered friendly and helpful customer service, but can not do anything for me such as recall the wire. JP Morgan Chase has presented itself with terrible customer service. Every time I call, I have to restate the story from the beginning and I get transferred to multiple people who have no answers. When sending secure messages via the Chase website, I receive canned responses which offer no resolution. I have sent multiple messages, and even waited for more than 7 weeks for a response. Furthermore, this unauthorized wire transfer of 401 ( k ) funds has tax implications that I will have to bear unfairly. Thank you for reading my complaint. I hope this will resolve the issue.
Company Response:
State: CA
Zip: 95821
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Chase gave me an offer through their banking app for a chase slate card saying it was already approved and then declined my application after I accepted. Now I have a hard pull on my credit report and didnt even get the credit card. Chase has refused to help. They are lying to consumers in order to increase credit card application rates.
Company Response:
State: OH
Zip: 44515
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On or about XX/XX/XXXX I reached out to who I thought was a client of mine via text and asked him to set aside some baseball tickets for me like always. We begin to have a conversation nothing unusual. Who i thought was a good client of mine said that he had reached his XXXX limit and wanted me to XXXX a contractor some funds to finish a job on a condo him and his wife had recently purchased, I had no problem with it because he have been a client of mine since XXXX. Between XXXX XXXX a total of XXXX was sent. On XX/XX/XXXX I was scheduled to meet what I believed was my client at his place of business. I arrived at the business and talked with my client at that point he showed me his phone and there was not text thread from us and began to tell me that his number was cloned and he was working with XXXX XXXX to get his number back. At that point i contacted Chase Bank to file a claim of fraud. The bank told me it was nothing they could do.
Company Response:
State: IN
Zip: 46304
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: In XXXX XXXX XXXX I tried to buy stocks through my Chase XXXX XXXX account. I could not. A customer representative said I would get a letter from Chase as to the reason why I could no longer buy stocks through the platform. A few days later I got a letter by Chase informing my personal checking account ending in XXXX would be closed due to unexpected activity. I had less than a month to move my money elsewhere with no explanation. I was given until XXXX XXXX XXXX to move my money out before my account would be closed. In addition, all of my Chase credit cards and debit cards were going to be closed. Furthermore, my safety box at the XXXX XXXX branch was going to be closed out as well. No one could not give me an answer as to why my account was closed. I was told that I was permanently barred from opening a Chase account. I talked with XXXX XXXX XXXX XXXX XXXX XXXX XXXX California XXXX. XXXX would not disclose his last name but he stated he was a supervisor with client services and part of escalation department. In a letter dated XX/XX/2022, my business ending in XXXX was going to be closed on XX/XX/2022 due to my association with a Chase credit card, deposit or investment account that was previously closed. Furthermore, my debit and credit card associated with the bank account ending in XXXX was closed on XX/XX/2022.
Company Response:
State: CA
Zip: 90503
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I see XXXX hard credit inquiries on my XXXX report that I absolutely did not authorized. XXXX XXXX XXXX XXXX XXXX XXXX XXXX JPMCB - XXXX XXXX
Company Response:
State: DE
Zip: 19701
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Chase Bank at XXXX XXXX XXXX, XXXX XXXX XXXX XXXXXXXX on XX/XX/XXXX wanted to access my safety deposit box but was informed that it was opened by Chase because they can not identify the owner and the content was sent to a different location for safe keeping. I made a request for the content to be sent back and the belongings include golden wedding bracelets that has cultural significances for my wedding on XX/XX/XXXX. Prior I did not receive any letters indicating that my safety deposit box was opened. I was informed by different Chase workers, including XXXX XXXX, that my contents will arrive in XXXX business week. on XX/XX/XXXX, I emailed branch manager XXXX XXXX to follow up and was informed that my content will arrive XXXX business week from the day of making the request on XX/XX/XXXX. XXXX stated that she will email the safety deposit team for a follow up. on XX/XX/XXXX, was informed by XXXX that the request of sending my content back to Chase was sent to the Safety Deposit Department but for some reason they did not receive the document and was not processed. XXXX resent the request for the XXXX time. on XX/XX/XXXX, went to the XXXX XXXX branch as my content arrived. XXXX and another female staff were present ; however, they were unable to provide us with a safe and discrete area to check my valuables ( which includes gold and cash ). I asked for a more discrete location. XXXX only offered her office which has celling to floor windows that customer can easily see what is happening. And an alternative which was a desk outside of her office which has an approx. XXXX ft high barrier which various clients were peeking over to see what was happening. Both locations offered to check my content did not provide any safety or confidentiality. Customers going into the branch was able to see what was going on and what valuables I had which I obtained and cause for high risk for me to be get robbed and physically assaulted. I made a claim because XXXX of my wedding bracelets were visually damaged due to Chase transporting my belongings to and from the branch. These wedding bracelets had cultural significance where my mother was supposed to give it to me during a tea wedding ceremony on XX/XX/XXXX but can not be used due to the bracelet being damaged. On XX/XX/XXXX, XXXX verified that she submitted the damage claim when I emailed her the pictures on XX/XX/XXXX. XXXX, XXXX stated that the claim will take up to XXXX days to assess and process and the XXXX security team will reach out to me for any follow ups. On XX/XX/XXXX, email XXXX to follow up about this matter as I did not get any response yet. On XX/XX/XXXX, emailed XXXX, cced XXXX XXXX and XXXX XXXX to follow up again as there were no response from XXXX since my last email exchange on XX/XX/XXXX XXXX XXXX called me stated that he does not know why this matter has not been resolved. XXXX mentioned that a claim staff should of called me to follow up to resolve this matter therefore XXXX or XXXX did not call me back to follow up. XXXX could not provide a reason why XXXX was unable to follow up with my concern after my email on XX/XX/XXXX. XXXX informed me that this claim will be escalated where a claim staff will call me within XXXX hrs. XX/XX/XXXX, a person name XXXX ( did not provide last name and unknown number ) from Complaints Escalation left me a voice message. For some reason he thought I picked up the phone. He paused a several seconds for a response then stated, regarding no response for this call, I will be disconnecting his call.
Company Response:
State: CA
Zip: 94579
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Last XXXX, I took a trip to XXXX and XXXX XXXX XXXX XXXX XXXX luggage. I attempted to use the benefits provided to me with the Chase card I booked my ticket with to hopefully intervene on my behalf or to be reimbursed for my luggage. I filed a claim with them online but never received a response. Their customer service was extremely unhelpful or non-responsive. I haven't yet received closure with Chase and they never followed up with my claim. I was just made aware that I can file a complaint with CFPB. Thank you.
Company Response:
State: IL
Zip: 620XX
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I deposited a check and chase said they need to verify it and it will take until XX/XX/2023. I waited and on the XXXX I checked and my account was still locked, I called the fraud dept and they said I need to verify the check. I went to chase bank and verified the check with the person that gave it to me. They said its too late and my account is closed already
Company Response:
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I got a call a while back from someone at the executive offices asking for my permission to record the call. After I told them they don't have permission to record me, they said they would have someone else call me back. I received a voice mail with instructions telling me what to do and how to get in contact with someone : I need to call them back or else they're going to consider whatever matter they needed to bother me for closed. I called the number they left me and left a voice mail. Almost a week later, I still have not received another call back and I think they falsely marked the complaint as closed because in such time they made no efforts whatsoever to call me back at the number that I provided.
Company Response:
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: so I have problems with a few companies and what they are reporting on me the companies would be XXXX XXXX XXXX ( XXXX ), XXXX XXXX XXXX, and XXXX XXXX XXXX.These companies are reporting false information to the data furnishers which results in my credit report being inaccurate and has a major affect on my score. I have spoken with XXXX and XXXX XXXX XXXX and ask them to update the information due to fraud with my identity I also have the case on file with the FTC and XXXX. It is a unknown bill in my name reporting collections from XXXX in the amount for {$1600.00} on my XXXX. XXXX XXXX XXXX is reporting a closed account in my name for the amount {$17000.00} They also are updating a balance on account that presumes as closed which is also in violation of my consumer rights according to the FCRA. As for XXXX XXXX XXXX they are reporting a collections account in the amount of {$4800.00} due to the fact that I had my baby on XXXX XXXX and they are charging me for an unknown service that I have no knowledge of because XXXX XXXX XXXX XXXX XXXX They were asked do they take my insurance and the XXXX that performed the XXXX ( XXXX XXXX XXXX, IL ) assured me that they accepted my insurance at the time which was XXXX XXXX XXXX and it would be billed to them now years later I am seeing a billed collection in my named due to misinformation on the health providers side. Also XXXX deleted it off of my account now XXXX and XXXX are showing inaccuracy because they will not delete it and the account was never verified by me I also spoke with them and the account is under dispute. And I also have an unauthorized hard inquiry from chase bank that shouldn't be on my file
Company Response:
State: IL
Zip: 62521
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A