Date Received: 2023-01-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was contacted on XXXX XXXX via my cell phone from a number identified as Chase Bank Private Client Services. The man identified himself as a Chase employee from the security department. He asked me if I had been using my card at a few merchants such as XXXX, XXXX etc. for large dollar amounts such as {$1000.00} - {$1500.00}. I was at home at the time and had not done the transactions. He asked me if I had the card in my possession and I did. He asked me to confirm the card number and I did. He then told me that there was a pending wire transfer for {$17000.00} and asked me if that was mine. I told him it was not. I do not know how this next part happened as I do not recall signing into my account via my phone. but there was a legit looking wire transfer screen that showed my account number, the dollar amount referenced above and an input field. He told me that I needed to input the wire amount into the box to put the money back into my account. I did this and I did see the money go back in and then the account zeroed out. I asked him why, and he said it takes a bit to redistribute the money as they had drained XXXX deposit accounts into this XXXX account. He kept me on the phone for about 15 minutes and then hung up.
Company Response:
State: CO
Zip: 80249
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: XXXX Opened XX/XX/XXXX Original approved amount {$250.00} Bal updated XX/XX/XXXX New credit : {$1400.00} I contacted chase and advised I have never signed up for a credit card with their bank. And one rep told me I was only showing as an authorized signer. Proceeded to give me a name I had never heard of. When I asked to be removed they informed me that I couldnt. I turned around and called XXXX to dispute this account the same day ( XX/XX/XXXX ) and they too advised me that a XXXX XXXX had opened the account. I do not nor have I ever met this person in my life. I want my name removed from this account and all information removed from Chase Bank ASAP! Chase bank refused to do anything about this.
Company Response:
State: KS
Zip: 67226
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: My flight was canelled. Chase Sapphire covers interruptions up to XXXX XXXX I filed a claim for my hotel stay to be reimbursed and XXXX ( the company who has been contracted out to handle the claim ) is misleading me. I have called in several times and keep getting conflicting reports about my claim. I have submitted all the relevant documentation and have yet to receive any material updates.
Company Response:
State: CA
Zip: 92104
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: Hello. I have a Chase Bank Marriot XXXX Credit Card ; last 4 digits XXXX. I have had this account for 20 years. Even though my credit is above average and I pay my balance monthly, Chase Bank keeps raising my credit limit after I tell them not to. Most recently, today ; XX/XX/XXXX. I only want a {$5000.00} limit, but thenyalways raise it to {$10000.00} without my permission. I have asked them to stop several times, but they continue to ignore my requests. With all the cyber stealing happening, I do not want to be a victim, or at least limit it. Make Chase Bank stop this practice!
Company Response:
State: WV
Zip: 254XX
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Around XX/XX/2022, acting as an agent and a beneficiary of my brother-in-law 's company ( XXXX XXXX ), I was to make a {$20000.00} wire transfer to a banking account of a XXXX company as a payment for their products and services. On XX/XX/2022, I received an email from the company, saying that I should make a payment to their US account at Chase Bank ( XXXX, bank address : XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX ). I wired the money and then was contacted by the XXXX company that their email account has been hacked by an unknown individual and that they filed the case with the XXXX police ( I have a copy of the report ). I contacted Chase Bank about the possible fraud but Chase refused to provide any information about the transfer and the XXXX account. Beneficiary on the account was the XXXX company ( XXXX, which is an aviation company out of XXXX ) but it was not the XXXX company who opened the account. I understand that a cyber criminal opened the account with Chase lying about his/her identity as a representative of the XXXX company. I also contacted the FBI cyber crime division but there is no response from them whether there is any ongoing investigation.
Company Response:
State: MD
Zip: 20854
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I ordered XXXX jerseys from an online store that are clearly counterfeit. I have provided the proofs of such counterfeiting to Chase ( see attached documents ), but they are requiring me to get a letter from XXXX stating that the jerseys are not authentic. I have attempted to get information on the authenticity of the jerseys from XXXX, but they indicated over chat that the only way to guarantee the authenticity of the jerseys is by buying from their authorized resellers. I don't see the reasons why XXXX would want to write a letter stating the jersey is authentic or not. Moreover, I have attempted to return the jerseys to the online merchant, but they have ignored my communications. Chase is making it extremely difficult to protect my rights as a consumer, asking me to provide proofs that are very difficult to obtain in a case in which I have provided plenty of evidence the jerseys are counterfeit.
Company Response:
State: VA
Zip: 22152
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I am a customer with chase bank and I am now a victim of wire fraud. I am getting married in 12 days and I have been saving for months! I received a text from what I thought was my bank asking if I authorized a wire transfer. I sent a text back saying no. I then received a call from a person stating they were from chasse bank and I was on a recorded line. I verified that the number he was calling from was the same number that was on my debit card. After he provided ALL of my personal information from my account numbers, my birthdate, my social security number, address, and the balance in each of my accounts, he stated that I needed to complete a wire transfer reversal to get my money back. He said that the money should be back in my account in 12 to 24 hours. After I checked my accounts on saturday XX/XX/ there was still no money. I called chase and I was getting the run around and after I finally spoke to a supervisor, they stated that I might not get my money back and that I fell for a phishing scam. In last 24 hours I have done alot of research and I have found multiple families that have been victims of wire fraud with chase bank and the only way these families received their money back was because of news media coverage. I am desperate at this point because they wiped out all 3 of my bank accounts. The money that was taken included my fiance and I 's 2 week paycheck on friday along with a saving account the total was a little over {$11000.00}. I spoke with Chase last week and they said that they are not going to return the money to our accounts because it was not considered fraud. They are not protecting their clients and everytime I spoke with them, they were rude and there was no costumer service. The phone number that called me was the same number that was on the back of the chase card and the suspect had all my information including my account numbers and my balances in my account.
Company Response:
State: FL
Zip: 32810
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: JPMCB CARD XXXX XXXX XXXX XXXXXXXX XXXX XXXX Date open XX/XX/XXXX Charge-off XX/XX/XXXX Credit limit {$2200.00} past due amount {$2500.00} JPMCB CARD has committed Securities Fraud against me and has take Securities against on me without my consent. JPMCB CARD has stolen my Identity and taken Securities against my name.
Company Response:
State: FL
Zip: 34711
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: We were in debt trouble in 2008. So we apply for this Home Equity loan In XX/XX/2008 with XXXX XXXX Chase. The home estimated value was around {$60000.00} with an first mortgage also around {$40000.00}. They offer us a loan value {$95000.00}. After 14 years of paying on this loan the amount is current at {$85000.00}. We have been trying to find a way out of this loan but the home value has not no where come close to refinance. My question is this loan consider to be an subprime or predatory lending loan? If so is there a way out?
Company Response:
State: GA
Zip: 30058
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I was traveling to the XXXX where I needed to get a Health Certificate from the XXXX government. When I XXXX the health certificate a site came back appearing to imitate the government health certificate website however is was a scam/fraud. The certificate was to be free as I knew it. The website requested my credit card number as reference however never divulged that they would make a large charge for the free service. If they had clearly stated they would make a charge, I would have known it was a scam. I checked several times on the website however the website never disclosed they were going to make a charge on my credit card for {$140.00} on XX/XX/2022. In matter of few minutes, I checked my credit card a charge was posted then I realized I was scammed. The health certificate website looked like official government website. Other private website would state clearly at the beginning of the webpage that they are not a government agency. However this site pretended to fool people to believe you are on a government website to scam people out of money when the actual health certificate is free from the XXXX government. I contacted my credit card company, Chase who claim I can dispute but would not credit my account for fraud. They were suppose to mail me a dispute form however never arrived. When I received an email from Chase asking me to respond, I did fill out the form and faxed it back to the dispute form to Chase. As of today, I have not received credit for scam/fraud purchase and Chase has not responded to my dispute form.
Company Response:
State: MA
Zip: 02021
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A