Date Received: 2023-02-07
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Ive asked chase to provide me a monthly statement or a XXXX balance letter multiple times but they havent sent me either since 11 business days ago. I need the monthly statement for all 3 credit cards at chase.
Company Response:
State: AZ
Zip: 85364
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 : States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am XXXX XXXX XXXX and on XXXX fixed income. I have had chase joint account with my husband for a few years. My husband eventually died on thanksgiving last year, XX/XX/2022. I notified everyone of his passing as soon as possible and here is where issues started. For some unknown reason Chase, locked up {$2500.00} of my funds, which of course I did not have, overdrawing my account and not allowing me to pay any bills. My daughter landed me the money, which Chase promptly locked up. No amount of calls, letters from XXXX or explanations, that XXXX does not want but {$600.00} of take back after my husbands death are helping. To make matters worse now XXXX stopped paying any money to me since it sees funds on account. Funds i cant use. Its a catch 22. XXXX sees money and wont pay anything and the bank stubbornly keeps a lock on the funds. As of today the bank completely locked all of my assets. Every penny I have even the funds my daughter landed me. What do you suppose a little old lady to do? i need that account unlocked! I need my XXXX income restored. I should be allowed to live in peace. Thanks, XXXX XXXX
Company Response:
State: IL
Zip: 60074
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I got scammed using XXXX, and the company that had my money was in chase bank.
Company Response:
State: CA
Zip: 90808
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have noticed that there were four XXXX transactions posted on my business account ( # XXXX ) without my authorization on XX/XX/XXXX. I tried to reach the Chase customer claim department on XX/XX/XXXX, but it was closed by the time I called. On XX/XX/XXXX, I reported a claim for this incident. 1 had never received any kind of one-time passcode and/or transaction alert from Chase Bank regarding this XXXX XXXX and when I tried to reset my password to protect further fraud activity, I noticed that my original phone number, which is XXXX, was replaced to unfamiliar number ( XXXX ), that I didn't recognize and had never used before. which explains why I didn't receive any alert or message from Chase because the phone number was changed. I've never had any interaction with any potential fraudulent activities over the phone or via email. But from my phone conversation with the Claim Department on XX/XX/XXXX, I was informed by the Chase representative that my personal computer was compromised. No one from my family or business partners has had my account login information. I've also never written on a hard/soft copy of my account login information. This begs the question of how this could have happened given how cautious I am with personal information details. From the transaction details, I understood that an amount of {$3500.00} was transferred to an account registered in XXXX, XXXX, and the other three transactions, for an amount of {$4900.00} each, were transferred to an account registered in XXXX, XXXX. In both of these areas, I've had no personal or business interactions with anyone. I only access my account from my personal XXXX XXXX and XXXX XXXX XXXX, and have not left the XXXX, Texas area since the beginning of XXXX.
Company Response:
State: TX
Zip: 75243
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Someone went inside a chase bank on XX/XX/22 and gave my fake ID and wired {$46000.00} from on my savings account. I have filed a claim with Chase but I never receive any updates from them. Its been over month and a half but no update. I spoke to chase this evening and she said this is handled by some wire back office which she had no access to. She read a note on my account saying the claim will be denied. I feel very helpless. Im a mother of two kids with my younger being XXXX XXXX. Please help me get my money back.
Company Response:
State: NY
Zip: 11370
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: There's an Invalid Balance. I have proof of all my payments are registered in Chase Customer Service. Chase Bank is charging me transactions that don't belong to me.
Company Response:
State: CA
Zip: 92543
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: Chase customer service agent denied my request to file dispute on a transaction of my chase freedom credit card. I prepaid in full for my hotel stay in XXXX At XXXX XXXXXXXX XXXX in Hawaii on XX/XX/XXXX. 2023 for XXXX nights, but was not properly informed of additional fees associated with the hotel, As a result, I was forced to pay more money at check-in than I expected, and I feel misled. When I made my reservation through XXXX App, I was not informed of any additional fees, such as reservations fee, damage wavier fee and housekeeping departure cleaning fee that would be charged in addition to the room rate that was quoted on the XXXX app. Despite paying the full amount to XXXX, I was still required to pay additional {$250.00} at XXXX At XXXX XXXXXXXX XXXX XXXX. I was not made aware of this fee prior to my arrival, and it was not included the original booking confirmation that I received from XXXX.
Company Response:
State: NY
Zip: 11373
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We have been contacting Chase numerous times to remove our private mortgage insurance and each time they proceed with the process then refuses to have an appraisal actually come out due to different excuses each time. First time was XX/XX/XXXX when we have requested to reappraise the home because the value had gone up far more than 20 % of the loan so we can remove the PMI. We started the loan at XXXX and the Chase website itself appraised the house with an estimate of XXXX. The lender initially proceeded to move forth with the appraisal and we have summited a check for the appraiser to come out and they have cashed the check out. However, then, was told that they can not remove our PMI until we have made a significant improvement in the house. Chase website and the lender let us know improvements such as : in-ground pool, solar panels, etc - attached below is the document from Chase. Second time on XX/XX/XXXX we made a request to remove our PMI because we had gotten Solar Panels. Which is what they suggested would be a significant improvement for the house. The lender initially proceeded to move forth with the appraisal and we have submitted a check AGAIN - second time around and they cashed it out. Then again they came back saying they can not remove PMI because we have financed the solar panels. Although Chase reimburses our checks for an appraisal each time they change their minds, they are just not allowing us to remove our PMI. Under a conventional loan- we have the XXXX that protects us homeowners to request for a PMI removal when you reach 20 % home equity. We guarantee our home value is over 20 % of loan. Chase is forbidding us from removing our PMI and would like to escalate this to the Consumer Finance Protection Bureau.
Company Response:
State: TX
Zip: 782XX
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have been banking with J.P. Morgan Chase for over 5 years. I have a personal checking and savings account and a business checking account with J.P. Morgan Chase. Currently, 98 % of my funds are with Chase and all of my business funds go into my Chase account. I opened a new business savings account on XX/XX/XXXX with J.P. Morgan Chase in XXXX, Texas. On XX/XX/XXXX I received a text message from J.P. Morgan Chase informing me that they had " reviewed your business account ending in XXXX and need more information from you. To avoid disruption to your business, please call us at XXXX or visit a branch by XX/XX/XXXX. '' I also received a couple of calls on that date from the banker that I worked with. I called back on XX/XX/XXXX and was informed that they needed a copy of my Driver 's License. I went into the branch on XX/XX/XXXX and turned in a copy of my license. Once turned in, the branch rep scanned it and returned it to me. After returning it, she casually asked about my social security card, which I did not have. She said she would check and see and they would let me know if anything else was needed. Later that day, I spoke with the banker and he let me know that compliance needed a copy of my Social Security Card. After discussion, he updated my address and told me that that may do the trick. I didn't hear anything else until today, XX/XX/XXXX when I went into the branch to make a deposit. While in the branch, I spoke with the banker who informed me that a copy of my SS card would still be needed. I informed them that I had lost the card and needed to request a new one. It would take 2 - 3 weeks for me to receive a new card, so I asked that I get an extension. Unfortunately, they were not able to provide an extension, but gave me a number to compliance. I reached out to compliance and they reinforced the XX/XX/XXXX deadline. They told me that there was nothing that they could do and that they have no choice but to comply with XXXX regulations. I informed the rep that I understood, but needed more time to obtain the document from Social Security. My attempts to get an extension were met with no understanding and now my funds will be frozen on XX/XX/XXXX and my account will be closed on XX/XX/XXXX if I am not able to submit the documentation.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A