Date Received: 2023-02-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This is the third complaint now with regard to Chase Bank. The prior two are number XXXX and XXXX. We have tried to deal with Chase Executive Office, to largely no avail. Substantial funds were stolen by electronic transfer from the account of XXXX XXXX, a resident of XXXX XXXX, California, who is XXXX years of age ; in fact it is his longstanding retirement checking account. Chase 's own terms and conditions expressly a finite time frame to address this kind of matter, and make clear that records and information will be shared with the customer. Yet nearly one year since the XXXX family brought this matter to Chase 's attention, the Bank has failed and thus we would have to say " refused '' to provide any such records or information. The only item we have received is the Account Agreement itself, which has that very language which Chase has not followed, and which is readily available online. We do not have ( a ) any paperwork to show who changed the account to paperless and then who changed it back, which Chase said happened ; ( b ) we have no paperwork to show where the monies went even though Chase has told us verbally a person named XXXX XXXX was involved ; ( c ) we see on the account statements the funds were pilfered to a XXXX account, but Chase has not provided any paperwork or information about any effort it has made to find out where the funds went with regard to Discover ; and ( d ) we have provided a Declaration under Penalty of Perjury to Chase from the United States Postal Office, attesting to the account statements mailed there by Chase for XXXX XXXX being returned. Chase says it never got anything back from the Post Office, but Chase provides no sworn statement at all. Chase is continually rebuffing efforts by the XXXX to obtain pertinent documents, records and information from Chase to they may be able to determine who stole the funds. In do doing Chase hurts XXXX XXXX, gives a sense or concern it may be complicit of accountable in/for the crime and possibly thereby covering up. Chase wants to say this is closed which hardly is true. The stonewalling should neither be tolerated nor condoned. Chase is for some reason as far as we can tell hiding the ball by refusing and failing to provide the pertinent records and information as described here. Chase says it will cooperate with law enforcement who communicates with it about the crime, but our communications with law enforcement, both local in California and federal FBI ) indicate that Chase is not cooperating whatsoever with them either. The Chase representative is XXXX at XXXX XXXX XXXX XXXX extension XXXX ; fax XXXX ) XXXX XXXX XXXX Chase reference # XXXX XXXX XXXX, email XXXX.
Company Response:
State: CA
Zip: 90266
Submitted Via: Web
Date Sent: 2023-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited My Paycheck to my Chase Bank account And they continuously put hold on my checks for up to 2 weeks When the checks are always good I've never given them any reason to doubt me for fraud I asked them why are they putting my checks on such long hold She said and this is the supervisor that I altered my paperwork so I went to the branch had the XXXX manager do all the homework himself print everything himself and upload everything himself so I did not touch that 1 piece of paper to show them that these are legal documents from the state of Florida Licensing department So that proves right there This is all because they messed up They know they messed up so now that they have the actual Paperwork Uploaded From one of their managers They see everything is official nothing was wrong they still do not want Release my money I haven't been to work since Tuesday because I have no gas in my car I haven't eaten a real millicence Tuesday because I haven't no food My electricity just got turned off today and I have a Daughter I'm I am going to lose my job because I have not been to work since Tuesday Because I have no gas And now they are putting an overdraft fee on my account because I only had XXXX XXXX in it but they're holding {$2700.00} of my money And have the nerve to charge me an overdrive fee for a service in maintenance charge I can't even afford to buy the Medicine For my mom I had to take her to the emergency Yesterday Just to get some insulin Because her blood sugar was jacked up So people 's lives are potential At risk because this bank does not want to release my money when They know they're the ones that messed up And what's worse They took the money from the other bank Already so they have the funds they just do not want to Release them to me I met the end of my rope I don't know what else to do Short of something drastic And foolish Please help me
Company Response:
State: FL
Zip: 33319
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/XXXX at XXXX pst an unauthorized wire transfer of {$24000.00} was transferred from my Chase personal checking account to a XXXX XXXX via consumer online international wire a/c XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX And an additional unauthorized charge on the same date of XXXX XXXX XXXX was charged from my personal Chase checking account in the amount of {$40.00} to consumer online USD intl wire fee. Both charges were unauthorized by me, i did not call and makes those wire transfers or I did not give my information, access or the authorization to anyone to make these transfer or transaction. All This was done not to my knowledge. On the date of XX/XX/XXXX I was only notified via text message at XXXX ( pst ) that an unauthorized transfer of {$24000.00} was transfer from my personal checking account to the individual mentioned above ( XXXX XXXX ). As soon as I received the text from Chase via my mobile phone, I proceeded to immediately contact my bank ( Chase ) about the the unauthorized wire transaction. At no point was there any red flags where chase should have contacted me on such a large amount of money being transferred before being transferred. I called immediately and a stop action should have been done. On XXXX XXXX a claim was open. As of yesterday feb. XXXX XXXX I was notified via Chase bank that my claim was on longer open and that they have closed my claim due to no findings of wrongful doing, that it was closed to benefits received, nothing was lost or stolen. Once again I contacted chase on XX/XX/XXXX and on XX/XX/XXXX and was told nothing could be done that I would have to take this matter up with the recipient who the unauthorized wire transfer was received ( XXXX XXXX ). I do not know this person, I never gave anyone access or authorization to transfer money to this person. I have not lost or had any credit cards stolen recently. I continued to To tell Chase bank representative that I do not know this person, I do not know anyone in XXXX and I did not make these transactions. I continued to tell The Chase bank representative that this is fraud and I did not authorized any of these and they continued to say there is nothing Chase can do and that it would need to be handled by the recipient who the money was received. I continued to ask how benefits were received and how nothing was lost or stolen when I did not Authorize any wire transfer. Chase tried to escalate to a different department but was told to me that everything has been done and nothing more they can do. On XX/XX/XXXX a police report was filed with XXXX XXXX sheriff and a statement was taken. I called XX/XX/XXXX and tried to close My person checking account that was hacked or had fraudulent activity to ensure nothing else was to happen and was also recommended by XXXX XXXX sheriff to do as well but was told that by closing that account I would not be able to make any further claims or Disputes to have this issue corrected.
Company Response:
State: CA
Zip: 94580
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/, 2023, around XXXX XXXX, I deposited {$800.00} cash into a free standing Chase ATM machine at XXXX XXXX XXXX XXXX, XXXX, CA XXXX. Once I deposited the cash, the processing circle on the screen kept scrolling round and round. After a couple of minutes of no processing and no change, I pressed the cancel button, however, there was no change. I called Chase at XXXXXXXX XXXX and was on the phone for 15 minutes while still standing in front of the machine. The Chase representative asked me which machine I was at and how much money and in what denomination did I deposit the funds. I informed the rep that I deposited eight ( 8 ) {$100.00} bills. The Chase rep stated she was signaling the machine on her end and trying to get the machine to work or reboot. After several minutes of trying to get the machine to work remotely, the rep informed me that the machine was frozen and inoperable and that a chase servicer will go by later to service the machine. The Chase rep said that the {$800.00} would be credited to my account within 2 hours and it was. On XX/XX/, 2023, I saw that the {$800.00} was reversed. I called Chase and was informed that my claim had been denied as there was no overage at the machine. I was informed that there was no appeal process or ability to reopen the case unless I had a receipt. I reminded them that the machine froze and that no transactions of any kind were made due to the machine 's malfunction. I asked if the cameras filmed me depositing the money and the response was that they do not have access to the cameras. I asked if the Chase ATM machine service person was investigated for possibility of pocketing the {$800.00} when they serviced the machine and I was informed that Chase does not do that. Chase has stolen {$800.00} from me.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX of XXXX, i called chase customer service to report un authorize transactions. I was told a claim was filed. a week after i called back to follow up. I spoke to XXXX ( representative ). she said that the claim was closed due to incorrectly filed. that same day XXXX was able to assist me to open a claim and I went to the nearest Chase brach to verify if it was correctly opened this time. i also requested the bank if i its possible to close the account and re open a new one and change all the Credit/debit card since i'm no longer comfortable using it. i was told that the account can not be closed only restricted since a claim was opened. Since XXXX, I don't have access to my online account until recently in XXXX, they reinstated my online access. Every week i called customer service to follow up my claim and XXXX ( claim department representative ) he was assigned to help me with my claim. he told me that my claim was denied due to these reasons : theres no changes made to the account information nor device registered on the account. i also asked him how come nobody notified me of the transactions? no email, text or call received from Chase to verify identity nor grant access to the transactions. normally they will send me a notification to grant access to any transactions exceed {$100.00}. i also asked XXXX, to provide me with a detailed information about the transactions including the receiver name and bank. XXXX only informed me that all he can see is the XXXX bank located in XXXX which it shows scam/fraud bank. he could not provide me with further details to whom it was sent to. Every time i call Chase customer service they would just keep transferring me to different department and mostly have different answers to my questions. the last customer representative told me that someone called me once was they were told they got the wrong number and so they never called back to inform me of the transactions. i informed them that if they can track my account activity, i mostly use it as an emergency fund and recently use it as my savings account since my XXXX was compromised last year XXXX which was link to my XXXX XXXXXXXX XXXX. i informed them to hold all further transactions from Chase. all transactions will be made at the teller.
Company Response:
State: CA
Zip: 92596
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I sent a check to a vendor who's address was a po box XXXX After a bit, the vendor reached out to me asking when I would pay the bill. I had advised him by remitting the payment advice from XXXX that the bill was paid in full. After a bit or research it was discovered that the check ( Business to Business ) was stolen from his po box and cashed at another institution, XXXX XXXX. In the coming months I've come to learn that it's not allowed for XXXX to XXXX checks to be cashed. Not only that, but neither of us had an account at XXXX XXXX. Initially, XXXX refunded my money, but after 2 weeks, they took the money back saying that they would attempt to get the funds from XXXX XXXX on my behalf. It has been 1 year, and they still have not refunded the money that was fraudulently given to another party. I have done everything in my power to have this case handled quickly and efficiently including signing an affidavit with the vendor that accounts for the situation. I not only used a banks method of payment, but by using the bill pay service, I was under the impression I had another level of security against fraud. I would appreciate any help in regaining my funds, and would have no problem discussing this issue at length with others to avoid similar situations in the future.
Company Response:
State: NY
Zip: 10954
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Chase charged overdrafts fees allowed charges on account and refused to allow myself with POA to speak to me on my XXXX XXXX XXXX grandmother 's account. Froze her funds when she was XXXX and had XXXX. Could not pay her board and care. Took over a year to finally get authorization to speak to them but said I could only close the account and take money out. Made me sign I would not make any claims before they would give me funds. Allowed internet charges when I told them she had told them not to. There was even a note on account. Chase allowed me access to this account until I complained and wanted to be refunded. I also am her executor and only beneficiary. She has passed now and I am still trying to pay depts. I lost my bank account trying to keep her care. Chase was aware I was handling her account and froze her funds after I complained. They said they wanted no association with me due to fraud in the past. I had several accounts with them myself and POD accounts for my aunt as well as stock. They forced me to close account to not refund charges. I went and took paperwork 4 times. They are taking advantage of the elderly knowing she was sick. Chase would give credit than take away the credit. As you can see I tried to resolve these matters on my own. Adore me was the only one to help with some. It still caused many fees. XXXX XXXX said no account in her name. XXXX XXXX XXXX said I had to go thru the bank. Flex shopper I did not contact due to the stress and other personal responsibility gave me no time and Chase would no work with me. I have a chronic illness myself and I had so much to handle. My grandmothers info was found in someone's possession and the DOJ notified her but Chase never cared to even look at the papers. I don't know if her information was used or not. I was charged all this money and they knew I complained. They avoided paying by only giving me one option which was to add me for 1 day than close account also sign I would not files any claims. This is unfair and I am asking for help for what is rightfully due. I sent a lot of paperwork but there is more if needed.
Company Response:
State: CA
Zip: 95361
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I was charged interest for the last two months on a chargeback of {$2000.00}, on my XXXX XXXX credit card account. Initially, the interest of ( {$29.00} ) was credited back to my account in XX/XX/XXXX. I recently logged in to view my account and noticed the XX/XX/XXXX credit deleted, and I was charged additional ( {$32.00} ) interest in XX/XX/XXXX. I contacted the credit card company to discuss this issue on XX/XX/XXXX. They told me the charge back was submitted as a credit towards my prior balance transfer, and that I will continue to be charged interest on this amount until the account is paid in full. Also, returned merchandise on XXXX is not being credited back to my credit card account, but is being credited as a gift card to my XXXX account.
Company Response:
State: CA
Zip: 92832
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-16
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I had a bank account with chase and XXXX. I was using them perfectly fine then traveled to Connecticut for a church trip and they flagged my account for fraudulent transactions. When I reported to them that I did the specific transactions they still told me they were closing my account.
Company Response:
State: MD
Zip: 21237
Submitted Via: Web
Date Sent: 2023-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: In 2020 I was in and out of XXXX XXXX XXXX XXXX and my ex girlfriend stole my rv and all my credit cards and maxed them out after I had just paid them all off.
Company Response:
State: CA
Zip: 93405
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A