Date Received: 2023-02-17
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: On XX/XX/2023, someone had actually stolen my identity, logged into my personal accounts from CHASE and transferred $ XXXX from all of my monies to a joint account, transferred it out to a personal account and into an external account. I have reached out to chase to reverse this, but they said that they can not reverse it. I have filed with the XXXX Police Department and the claim number XXXX I have four claims to dispute this account with Chase, but one of the claims denied me in reversing this is XXXX. Please help me.
Company Response:
State: WA
Zip: 984XX
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: On Wednesday, XX/XX/XXXX, I was contacted by an alleged Chase member, from the same phone number located on the back of my debit car. He asked me if I approved a wire transfer to XXXX for {$1200.00} and XXXX for XXXX I said no. He told me I had to complete XXXX " reversal '' wire transfers in order for these to remain in my account. The first wire transfer of {$1200.00} was taken out of my account, however the second transfer of XXXX was not because of insufficient funds. After a few days of the money not returning to my account I became suspicious and called Chase at the same number that I was contacted from, ( chase customer service ). I spoke with a representative from Chase and she was able to complete a recall for the first transfer. I told her I was concerned that the second transfer of {$1100.00} would come out of my account once I had sufficient funds so she transferred me to another representative to insure that this second wire transfer would not go through once sufficient funds were in my account. I spoke with the second representative to insure this so I expected the second transfer to not go through. On XXXX, XXXX, the first transfer of {$1200.00} was refunded to me and then the second transfer of {$1100.00} was taken out of my account. I contacted Chase again, but the representative was not able to do a recall for this second transfer and advised me to recall the transfer here. The recipient is XXXX. XXXX ID is XXXX for the amount of {$1100.00}. This is what happened and this is the same message that I sent to chase wire fruad department. After several weeks they reached back out to me explaining that they made multiple attempts to contact the recipient bank but never recieve XXXX reply or a response
Company Response:
State: NJ
Zip: 079XX
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Credit card number XXXX XXXX XXXX XXXX The card was lost in XXXX on XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX. The card was kept in a black card holder and it was last seen at XXXX local time XXXX XXXX On my return to XXXX on XX/XX/XXXX I noticed there are several charges which fraudulent in XXXX. I tried to file a police report on XX/XX/XXXX but I could not do so as I did not have the resources to do so and also because I did not speak the local language. I called the bank on XX/XX/XXXX and reported a fraud claim.
Company Response:
State: CA
Zip: 95112
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: Chase unfairly without any rational basis reduced my credit limit from {$13000.00} on my Chase Southwest Visa to {$6200.00}, even when every single payment I have made has been prompt, on time and in accordance with my contractual agreement with them. They unfairly reduced my credit line causing significant logistical harm to my family forcing to need to change automatic payment methods for various service providers. They reduced my limit without any notice and when I called them to correct this harsh, unfair and ruthless action without legitimate justification they doubled down on their misconduct and maliciousness.
Company Response:
State: TX
Zip: 77459
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I sent funds via XXXX to a person for concert tickets and never received the tickets. Funds were {$50.00} to XXXX account via XXXX. Obviously it was a fake account.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: This was a case of a hacked XXXX account linked to an XXXX XXXX credit card. Neither XXXX nor Chase helped me with this problem. I talked to a branch XXXX of a local Chase Bank hoping he could tell me who in Chase I could contact. He told me straight out that I was not going to hear what I wanted to as Neither XXXX or Chase wanted to be out the money. That about sums it up!! The false information that Chase Bank gave me as to why I owed the money was abhorrent, including a statement that I had actually made a payment on the account, which I had NOT. They took payment information from a separate credit card account I had with them and used that as my supposed payment. It took me 17 months to finally get the matter settled, no thanks to them. The business practices of both XXXX and Chase leave a lot to be desired. The credit bureaus were involved in this mess of course because of my dispute. Not sure which Federal Agency would be interested in this but someone should beThank-you for your time.
Company Response:
State: IL
Zip: 609XX
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Abri una cuenta el XXXX XXXX XXXX XXXX XXXX realice un deposito al abrir la cuenta, nunca me dieron el acceso a la banca en linea y me dijeron que la cuenta iba a ser cerrada todo esto luego de abrir la cuenta y realizar el deposito a los 4 dias recibi la tarjeta de debito llame y consulte el balance y la cantidad depositada estuvo disponible por 4 dias, cuando trate de realizar una compra en un supermarket la tarjeta se suspendio y recibi una carta dandome la bienvenida el XXXX XXXX XXXX llame y me dijeron que las cuentas estaban cerradas y que me enviaron cheques con el dinero en la cuenta al momento del cierre y no me dieron mas informacion solo tengo los documentos que adjunto como prueba y para que vean las incoherencias entre los diferentes departamentos de Chase y su mal funcionalidad. I opened an account on XXXX XXXX, XXXX, I made a deposit when opening the account, they never gave me access to online banking and they told me that the account was going to be closed, all this after opening the account and making the deposit to the 4 days later I received the debit card, call and check the balance and the amount deposited was available for 4 days, when I tried to make a purchase in a supermarket the card was suspended and I received a letter welcoming me on XX/XX/XXXX, call and they told me that the accounts were closed and that they sent me checks with the money in the account at the time of closing and they did not give me more information. I only have the documents that I have attached as proof and so that you can see the inconsistencies between the different Chase departments and their malfunction.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act Jpmcb card acc # XXXX, has violated my rights. 15 USC 1681 Section 602 States i have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666b : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response:
State: NC
Zip: 28027
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have disputed this account 5 times and sent in all my information to verify it is myself making the request. I have applied for a full file disclosure and have not received one.
Company Response:
State: IL
Zip: 60409
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had and have had issues with Chase Bank/JP Morgan Weath Management financial advisor for a lengthy time but put up with it. However, last XXXX I emailed the advisor XXXX XXXX that I needed to talk to her being rates have gone up a lot. I asked her to call me the following Friday morning and never got an email or phone call. I sat tight until XXXX when I ironically got a survey via email from JP Morgan from a XXXX XXXX. I did not fill it out favorably, in fact from XXXX, I put down all XXXX 's or XXXX 's. I got a call from his office, not him about it. I told some lady named XXXX XXXX the complete situation going back quite a while. Obvoiusly they do not want to hear negatives, only saying " apologize for that " but not offering any solutions. I emailed that XXXX XXXX voicing again my dissatisfaction with him being his name was on the bottom of the survey asking WHY hasn't he emailed or called to talk about it, instead of having someone I could not understand nor seemed that interested. Again no response. I emailed him again saying how rude he was and uncaring. One person XXXX XXXX called and we talked and seemed nice but he was not at liberty to say why the upper ups would not call. I found out today, Friday my accounts were closed! When I called to find out why, I was told that they do not have to say why. Is that what happens in this Country?? I am a XXXXXXXX veteran and explained to a couple people that if you were the person that was not taken care of by a so-called financial advisor, would you not be upset, and even more so when you complain about it that it still does not get you anywhere. Is Chase that big that they can walk over you after you been a customer for over 30 years and have several accounts? I take it CHASE/JP Morgan and who ever this XXXX XXXX is only wants to hear good things so they can put 5 stars next to the CHASE name, but if you complain, they/he only ignores it never correcting the problem JUST saying or having someone else say I APOLOGIZE which is useless since the same problem ( s ) continue.
Company Response:
State: AZ
Zip: 86409
Submitted Via: Web
Date Sent: 2023-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A