Date Received: 2023-03-08
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: Chase system is not in sync items are on the online banking but not the mobile banking application doesn't show the items.You can't determine if the items were paid and in results the merchant charges fees base on misleading information.
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: We opened an account with JP Morgan Chase and at the time they withdraw {$2000.00} from our XXXX XXXX Account and we made a {$2000.00} XXXX from our XXXX account. They closed the account and they are holding the funds. They asked us to send a proof where the money came from and we did fax to them our statement and up to today they say they have no response yet.
Company Response:
State: FL
Zip: 33172
Submitted Via: Web
Date Sent: 2023-03-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-08
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/2023, I received an XXXX alert that there was a hard hit on my credit report from JPMCB that I did not authorize. I have not made ANY credit inquiries recently. I called XXXX and they put a fraud alert on my account. I called JPMCB at XXXX XXXX XXXX, and once I explained that I had not started a credit card application they transferred me to Chase XXXX where they put a security freeze on my XXXX account.
Company Response:
State: CO
Zip: 804XX
Submitted Via: Web
Date Sent: 2023-03-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have a personal account with JPMorgan Chase Bank in XXXX, California. On XX/XX/2023 I did a Global Transfer to XXXX, XXXX XXXX, using a Chase Bank in New York as an intermediary. I called several times Chase because the money did not reached the destination. Every single time that I called the The bank reps kept transferring me to to a different rep because NOBODY knows or have an answer. On XX/XX/2023 I decided to cancel the transaction and requested to have my money back. Again I have to talk to at least seven people and every time I had to explain the same with no answer. On XX/XX/2023 the last person that I spoke with said that I have to submit my request of cancelling the transaction using a " secure messages '' login in to my Chase account. The responses of he system are " We received your request and we will have an answer in 24 hours. I check the messages every day there is no answer from the bank. These are the answers from the BANK : XXXX XXXX We received the message you sent us on XX/XX/2023. Here 's what will happen next : - We'll respond to your message within one business day. - To protect your account, we'll reply in the Secure Message Center. You'll need to sign in to chase.com or the Chase Mobile ( R ) app ( 1 ) to view our response. We'll email you to let you know the message is available. We're here to help. If you have questions, call us at the number on the back of your card. We accept operator relay calls. Thank you for choosing Chase. ( 1 ) Chase Mobile app is available for select mobile devices. Message and data rates may apply. The account is under XXXX Acct # XXXX Transaction date : XXXX XXXX Amount : {$21000.00} US Dollars Personal Account Outgoing Wire Issue : Transfer was made XXXX, XXXX, 2023. Money did not get to the final destination. I cancelled the transaction. I called Chase several times and there was zero answer regarding MY MONEY. I need my money back ASAP.
Company Response:
State: CA
Zip: 92691
Submitted Via: Web
Date Sent: 2023-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-08
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/XXXX I lost my wallet while walking home from a store near my home. I discovered the loss that evening when Chase texted or emailed me about suspicious charges. I called Chase explained the theft and advised that my last purchase with the case was at approx XXXX that day at a merchant the name of which I provided. I advised that I had not had the card or used it, since then. Chase undertook to withdraw the suspect charges pending an investigation. On XX/XX/XXXX I received a letter from Chase dated XX/XX/XXXX advising that I was responsible for four of the fraudulent charges totaling {$890.00}. It indicated that I had " received benefit from '' three of the transactions, and had " notified them '' that a fourth charge " is valid ''. I contacted chase on XX/XX/XXXX by phone and spoke first with XXXX and then with a XXXX XXXX. XXXX indicated that three of the charges were in person and this was the basis on which they were adjudicated to be valid. She indicated that I had failed to report one of the charges- {$390.00} - as fraudulent. XXXX indicated that Chase would reopen the investigation. I asked for confirmation in writing as prior verbal discussions had evidently been misunderstood and the only written document I have from Chase indicates the charges are valid. Both XXXX and XXXX declined to provide confirmation in writing.
Company Response:
State: CA
Zip: 92103
Submitted Via: Web
Date Sent: 2023-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-08
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: chase bank closed my account with no explanation to me even though i asked for a reason when i went to get my money out of my account they would not give me my money because they restricted my account that is my money i work hard for my money i will not except a check i want cash in hand this has put me in a bind as i have no cash for food gas or even money for food for me or my daughter!!! i need my money i will take this to court if i need to i do not work for free and withholding a persons money is illegal i want this resolved by today and i want my cash chase bank will not be getting anymore money out of me at all!
Company Response:
State: CA
Zip: 92553
Submitted Via: Web
Date Sent: 2023-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had my identify stolen and multiple unauthorized transactions were made on my Chase bank account. One of these transactions was a wire transfer that Chase has not yet corrected. On XX/XX/2022, an unauthorized wire transfer for {$20000.00} was made to XXXX ( XXXX XXXX XXXX ). As soon as I found about this unauthorized transaction, Chase was notified and a police report was filed. Filed a claim with Chase on XX/XX/2022, claim number XXXX Despite waiting several months and spending numerous hours on the phone with Chase and their fraud department, I have not yet gotten my money back and they are not helpful with resolving this matter. The chase fraud department told me that there is nothing they can do and they can not reverse the transaction. Chase also has not yet been able to contact the recipient bank ( XXXX XXXX XXXX ) and Chase told us to get our own lawyer to get the money back.
Company Response:
State: NY
Zip: 11746
Submitted Via: Web
Date Sent: 2023-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-08
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX, I tried to withdraw {$300.00} from my checking account by using my debit card at Chase Branch located at XXXX XXXX XXXX XXXX, XXXX IL XXXX. I selected eight 5 's & then selected Finish For Me. The ATM sounded like it was shuffling bills to dispense. Then a message appeared that this machine does not have 5 's. The door for the cash did not open but my debit card popped out. I was about to redo the transaction but I decided to do a balance inquiry & print receipt in case {$300.00} was deducted from my account balance. I reported this to a personal banker immediately after it happened. Now I am supposed to fax proof that I did not get any money. The bank teller said I have to file a police report & get a lawyer since they can only review tape once they get a subpoena. I am getting nothing but the run around from Chase Branch employees.
Company Response:
State: IL
Zip: 60643
Submitted Via: Web
Date Sent: 2023-03-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I have been in communication with XXXX Insurance with fraudulent charges made to my business account since 2021. The sum is a rough estimate of {$1000.00}. XXXX is well aware of the issue and I have done everything on my end that was required to receive funds back from merchant. My bank refunded me per visa and debit card 60 days of charges. I am still owed for the months my bank will not cover as this is not their responsibility. I have been to my bank to obtain documentation to submit to XXXX fraud department which I faxed per their request. It has now been 3 months and XXXX has not notified me of any advance on their part. They simply redirect me to my bank. I have called 12 times and still no resolution on money they were taking out of my account they are aware are fraudulent. I have hit a wall and just want the merchant to reimburse me and give me documentation after so I can file with police to hopefully get resolution legally on person or persons using my info to pay XXXX for whatever it was. XXXX wont release any info per privacy. This has been going on for years, sometimes twice a month and different increments.
Company Response:
State: TX
Zip: 78610
Submitted Via: Web
Date Sent: 2023-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-08
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: On XX/XX/XXXX, I wrote my rent check for {$4400.00} and put it in a mailbox near my apartment to deliver to my landlord ( XXXX XXXX XXXX ). The check was deposited on XX/XX/XXXX. In XX/XX/XXXX, I received my rent from my landlord for twice as much. When I went to my Chase account, I saw that my check had been digitally deposited and endorsed by an entirely different person ( XXXX XXXXXXXX ). I reached out to my landlord and they confirmed their office had not endorsed the check and they did not receive it. They sent me evidence of a stamp they typically use for endorsing checks ( XXXX XXXX XXXX ). On XX/XX/XXXX, I went in person to a Chase branch and filed a fraud check claim, which required consent from both myself and my landlord that the check was fraudulently endorsed and my landlord did not receive the check. Chase let me know that it could take up to 90 days for my case to be resolved. I then proceeded to hear nothing from Chase for almost 3 months. On XX/XX/XXXX, Chase contacted me with a very brief letter stating they had not heard from the depositing bank, XXXX XXXXXXXX XXXX, and they'd be closing my claim at the 90 day mark and would not recover my funds if they did not hear back by the 90 days. This was extremely upsetting that I did not receive a case update from Chase until 5 days before they warned they'd close my claim and would not be recovering the funds. I reached out to XXXX XXXX XXXX and they shared that they never received a fraud claim from Chase. They proceeded to share the email, subject line, and body of the email Chase should use to contact them. I called Chase to share this information and Chase said they could not confirm if they actually send the fraud claim to XXXX XXXXXXXX XXXX. Chase lied to me as a customer and showed gross negligence in protecting me and my money. I started banking with them as a XXXX XXXX XXXX and I will be closing my account after this terrible experience.
Company Response:
State: NY
Zip: 10011
Submitted Via: Web
Date Sent: 2023-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A