Date Received: 2020-01-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2019 I contacted Discover Bank regarding an error on a custodial account for which I am the custodian. I became aware of this error when I receive a 1099 in the mail for an account that should not have one. Discover apparently backup withheld on this account even though they had a valid TIN for the minor and all the proper paperwork on the account. I requested that they reverse the transaction and correct the 1099 with the IRS. They refused. All that was offered was to credit the amount back to account as a " courtesy '' and advised me to consult a tax professional about how to handle the 1099. They claim there is no way to correct the 1099 error, which I find very difficult to believe. It is far more likely that they don't want to deal with the hassle for an IRS correction. To put the onus on me, to hire a tax professional to deal with this is absurd. They actually attempted to blame the situation on me for not noticing the very small withheld amount during XX/XX/2019 and said I should have reviewed my statements. Again, ridiculous. This is a custodial account for which I made a couple deposits each year as gifts to my niece. I trust that my bank will handle the account correctly and should not have to monitor for their mistakes. I am asking the CFPB to intervene and prompt the bank to make the correction they are responsible for. I did not upload a copy of the 1099 as it contains sensitive personal information and I am not certain of the data security over this communication. I have several custodial accounts for family members, so I will identify this as the account belonging to XXXX.
Company Response:
State: WI
Zip: 53172
Submitted Via: Web
Date Sent: 2020-01-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-28
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Discover Card contacted me on XX/XX/2020 to inform me they needed to obtain my tax returns along with other personal info to verify my information, they would not tell me why. I called them back and all they said was just sign the release with XXXX IRS form 4506-T. I refused and closed both of my accounts because if i had not they were going to close my accounts instead. I feel like this is unfair practices against me.
Company Response:
State: OH
Zip: 451XX
Submitted Via: Web
Date Sent: 2020-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-27
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2020 at XXXX XXXX, I received an e-mail from Discover stating they cancelled my account effective immediately. They stated they tried verifying my personal information, but they never contacted me. I called Discover and I told them that I never received anything in the mail, by phone or e-mail. They said they tried calling me a couple times on a phone number that isn't even mine. They said there is nothing they can do and my account will remain closed. I have had an account with them for years and they never did these verification reviews.
Company Response:
State: NY
Zip: 11795
Submitted Via: Web
Date Sent: 2020-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Discover Credit Card was charged off and a 1099-c was sent out in XX/XX/2018. The credit card company continues to report a balance to credit bureau after 1099c was sent
Company Response:
State: TX
Zip: 76904
Submitted Via: Web
Date Sent: 2020-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I recently pulled my credit report from XXXX, XXXX, and XXXX and to my amazement, saw that there are fraudulent accounts being reported in my credit report. I am a victim of identity theft. I did not make or approve of these transactions. This happened because of identity theft. There are two accounts which are opened under my name : DISCOVER PERSONAL LOAN ( ACC NO : XXXX ) and XXXX XXXX XXXX ( ACC NO : XXXX* ). I sent a police report to XXXX but the XXXX reporting agency did not remove these fraudulent accounts.
Company Response:
State: CA
Zip: 90028
Submitted Via: Web
Date Sent: 2020-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-27
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Someone used my personal information to open a Discover credit card, and spent approximately $ 5k on merchandise, cash advances, etc ... I found out about the fraud through XXXX XXXX and also a package was delivered to an address that I had previously moved out of. One of the realtors involved in selling the house after we moved out contacted my wife and connected us with the new owners of the house to get the package. It was a XXXX XXXX which we didn't purchase, and we returned it to the manufacturer. Once we learned of the fraud, I began the process of filing FTC ID Theft Report, freezing credit, contacting Discover, etc ... .. Discover has been very difficult to deal with and here are the facts : A Discover representative informed me that the card was opened from a computer with IP address located in XXXX, TX on XX/XX/XXXX. I was out of the country from XX/XX/XXXX to XX/XX/XXXX, and sent flight documentation to Discover. A Discover representative informed of the address used on the application, and it was not even my current address. I moved out of the address in XXXX of XXXX, and the card was opened in XXXX of XXXX. I demonstrated my address to Discover with electricity bills and lease agreements, and they still won't accept the fact that I wasn't living there. A Discover representative informed me that someone called from XXXX to activate the card. That phone number was my parents phone number which they cancelled over 5 years ago and has had no association with my family ever since. In order to prove this, XXXX XXXX XXXX XXXX told us that we'd need a subpoena to collect records from that long ago. Discover has said they " matched me voice '' to this call, which is weird because I do not have any defining characteristics in my voice. I don't have a thick accent, and my voice is normal in every way. I do not understand how this would be strong evidence in any way. In addition, the fraudster opened a XXXX XXXX account in my name and spent approximately $ 3k. I provided the same documentation to XXXX and they dropped all charges quickly because they knew it couldn't have been me. I have consistently cooperated with Discover to resolve the issue and they have been very difficult to deal with. I am trying to buy a house and this issue has hurt my credit score by approximately 200 points! Very stressful and I have provided every piece of documentation I can without a court ordered subpoena. They are costing me time and money!!
Company Response:
State: MO
Zip: 640XX
Submitted Via: Web
Date Sent: 2020-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-27
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I was contacted by Discover Bank in XX/XX/2019 and told to reach out to them regarding my checking account. When I contacted them I was told that my account was being closed and that they needed an indemnity agreement in order to receive any funds that were in the account. I reached out to all of my banks at that time and asked for this letter and was met with confusion on their part as to why this was necessary for Discover to release my funds to me. I reached back out to Discover in XXXX and was told that I could wait 90 days and would receive a check from them. I waited 90 days from that time and did not receive any check. I reached back out to Discover in XXXX and was told the same thing yet again- that I needed an indemnity letter from another bank and when I told the supervisor I was on the phone with that I was told that I would receive a check in 90 days I was told that I had been given misinformation from the person I had spoken to. I have been unable to get the indemnity letter from any of my banks and Discover has been holding my money for 5 months at this point. I'm reaching out to the CFPB in an effort to get any help I can with getting my money back from Discover.
Company Response:
State: CA
Zip: 94506
Submitted Via: Web
Date Sent: 2020-01-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have contacted Discover 4 times over the past 2 months regarding and issue with my credit report. I am showing late 30 days on my credit report on XX/XX/2019. I have sent numerous emails and letters to discover asking to remove this late reporting as it was at fault of discover. I got a call on from discover stating they received my complaint and the late reporting would be removed and now its been 3 weeks and I have received not email or letter promising this removal. Discover is now ignoring my emails as you can see in the attachment. All I am asking is discover remove this late reporting or I will be forced to sue discover.
Company Response:
State: NJ
Zip: 07008
Submitted Via: Web
Date Sent: 2020-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I tried to open another online bank account and this bank checked my history with XXXX XXXX with Discover bank, Discover bank is showing my Account as Overdrawn and pending closed which is not true. I need Discover bank to correct this. I have no idea why Discover bank is showing this when I always had good terms with them, this is disgusting.
Company Response:
State: CA
Zip: 92833
Submitted Via: Web
Date Sent: 2020-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have taken Balance Transfer from Discover card at different times. I paid of the amounts as and when nearing the completion of promo expiration. Discover is showing still I owe the money on previous transfers, though the total amount i owe is less than the recent transfer, for which they collected the Initial charges. Looks like the payment i am making, they are taking off from the recent transfer and not closing the OLD transfer and charging me high. Not seeing similar issues with other Banks i am dealing with XXXX/XXXX XXXX. SO want to bring it to your notice if ther eis any wrong calculation procedure implemented by Discover.
Company Response:
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2020-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A